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490
Customer Information
for parts and labor for
repairs not covered by the
warranty are the owner
responsibility.
Scheduling Service
Appointments
When the vehicle requires
warranty service, contact your
dealer and request an
appointment. By scheduling a
service appointment and
advising the service
consultant of your
transportation needs, your
dealer can help minimize your
inconvenience.
If the vehicle cannot be
scheduled into the service
department immediately, keep
driving it until it can be
scheduled for service, unless,
of course, the problem is
safety related. If it is, please
call your dealership, let them
know this, and ask for
instructions.
If your dealer requests you to
bring the vehicle for service,
you are urged to do so as
early in the work day as
possible to allow for same-day
repair.
Courtesy
Transportation
Program
To enhance your ownership
experience, we and our
participating dealers are proud
to offer Courtesy
Transportation, a customer
support program for vehicles
with the Bumper-to-Bumper
(Base Warranty Coverage
period in Canada), Federal
Emission, Extended
Powertrain or Electric specific
warranties in both the U.S. and
Canada.
Several Courtesy
Transportation options are
available to assist in reducing
inconvenience when warranty
repairs are required.
Courtesy Transportation is
not a part of the New Vehicle
Limited Warranty. A separate
manual entitled Limited
Warranty and Owner
Assistance Information
produced for new vehicles
provides detailed warranty
coverage information.
Transportation Options
Warranty service can
generally be completed while
you wait. However, if you are
unable to do so, your dealer
may offer the following
transportation options:
Shuttle Service
This includes one-way or
round-trip shuttle service
within reasonable time and
distance parameters of your
dealer's area.
Public Transportation or Fuel
Reimbursement
If overnight warranty repairs
are needed, and public
transportation is used, the
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