Cisco MWR 1941-DC Rack Mounting Instructions page 12

Contacting TAC by Telephone
If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and
immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following
website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
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EtherSwitch, Fast Step, GigaStack, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, MGX,
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Copyright © 2002-2003, Cisco Systems, Inc.
All rights reserved.
Printed in Mexico
Cisco MWR 1941-DC Mobile Wireless Edge Router Rack Mounting Instructions
12
P1—Your production network is down, causing a critical impact to business operations if service is
not restored quickly. No workaround is available.
P2—Your production network is severely degraded, affecting significant aspects of your business
operations. No workaround is available.
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