Troubleshooting; Troubleshooting Table - PIVOT cycles SHUTTLE SL Original Operation Instructions

Troubleshooting Table

NOTE: If the system is not functioning as desired, first check whether the fault can be rectified using the
following overview table. If the error is not listed below or the recommendations do not correct the
issue, contact a FAZUA service partner or visit the FAZUA support platform:
ISSUE
The drive system feels weaker than
usual.
The upper LED on the LED Hub
flashes red.
The upper LED on the LED Hub
flashes yellow.
The white LEDs of the LED Hub
Flash.
The control element/display
cannot be switched on.
The pedal support suddenly fails
while riding.
My Mac computer will not connect
to the Toolbox Software.
The drive system is brand new.
Wait until the drive system is "run in". The drive system needs a few miles to develop its
full power.
It is very hot and the heat management of the battery and/or drive unit limits the
performance.
It is very cold and the battery (=lithium-ion battery) does not deliver the usual
performance.
There is a connection error between the drive unit and battery. Loose connectors or
jammed cables may be preventing the connection. *Take your bike to an authorized
Pivot dealer for service.
There may be a bad connection between the speed sensor and bottom bracket. Check
that the speed sensor and magnet are intact and correctly located. *If they intact and
still showing the fault, take your bike to an authorized Pivot dealer for service.
Software update. After a new firmware update, the control element is updated
automatically. In this case, please wait and do not switch off the control element until
the LEDs stop flashing.
They battery may be asleep after a long rest period. To wake the battery up it may
require enough movement to activate the battery. Try moving the bike until you see the
top light on the LED hub light up, then it should turn on as normal.
The battery may be exhausted. Try charging the battery.
There is a connection issue between the battery and drive unit. *Take your bike to an
authorized Pivot dealer for service.
BMS protection function. Shut down the drive system by pressing and holding the
control switch down for 8 seconds. When the drive system is ready to be switched on
again, the status indicator LED flashes green. Now you can restart your drive system
as usual.
Connecting directly to the Shuttle SL with a USB-C cable may not connect to the
Toolbox Software. Use a USB-C to USB adapter for proper connectivity to the software.
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POTENTIAL CAUSE/SOLUTION

TROUBLESHOOTING

https://FAZUA.com/
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