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4. Troubleshooting
4-1-9. Other Issues
The Problem
The TV is hot.
The picture won't display in full
screen.
The "Mode Not Supported"
message appears.
The Captions item in the TV menu
is grayed out.
The TV smells of plastic.
The
Signal Information
option
under
Self Diagnosis
isn't
activated.
The TV is tilted to the side.
The
Broadcasting
option has been
deactivated.
The settings are lost after 5
minutes or every time the TV is
turned off.
There is an intermittent loss of
audio or video.
There are small particles on the
TV's bezel.
The PIP menu is not available.
A POP (TV's internal banner ad)
appears on the screen.
The TV is making a popping noise.
The TV is making a humming
noise.
4-6
Watching TV for an extended period of time causes the panel to generate heat.
The heat from the panel is dissipated through internal vents running along the top of
the TV. The bottom, however, may feel hot to the touch after extended use. Children
watching TV need constant adult supervision to prevent them from touching the TV.
This heat, however, is not a defect and does not affect the TV's functionality.
HD channels will have black bars on either side of the screen when displaying
upscaled SD (4:3) content. Black bars will appear at the top and bottom of the
screen when you watch movies that have aspect ratios different from your TV.
Adjust the picture size options on your external device or set the TV to full screen.
The output resolution of the attached device is not supported by the TV. Check the TV's
supported resolutions and adjust the external device's output resolution accordingly.
You cannot select the
Caption
HDMI or Component. To view captions, turn on the external device's caption function.
This smell is normal and will dissipate over time.
Verify that the current channel is a digital channel.
The
Signal Information
is only available for digital channels.
Remove the base stand from the TV and reassemble it.
Broadcasting
is only available when the
The
Broadcasting
menu cannot be accessed while you watch TV using a cable box or satellite
receiver.
If the
Use Mode
is set to
Store
every 5 minutes. Change the
Check the cable connections and reconnect them. Loss of audio or video can be caused by
using overly rigid or thick cables. Make sure the cables are flexible enough for long term use. If
you are mounting the TV to a wall, we recommend using cables with 90-degree connectors.
This is part of the product's design and is not a defect.
PIP
functionality is only available when you are viewing video from an HDMI or Component
source on the main screen.
Change the
Use Mode (Support
The expansion and contraction of the TV's outer casing may cause a popping noise. This does
not indicate a product malfunction. The TV is safe to use.
Your TV utilizes high-speed switching circuits and high levels of electrical current. Depending
on the TV's brightness level, the TV may seem slightly noisier than a conventional TV.
Your TV has undergone strict quality control procedures that meet our demanding performance
and reliability requirements. Some noise coming from the TV is considered normal and is not
an acceptable cause for an exchange or refund.
Try this!
menu if you have selected a source connected to the TV via
Source
is set to TV.
Demo, the TV's audio and video settings are automatically reset
Use Mode (Support
>
Use
>
Use
Mode) to
Home
Use.
Mode) to
Home
Use.
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