Table of Contents
Advertisement
Care & Cleaning
•
Before cleaning, be sure to unplug the cord
from the outlet. If necessary, wipe the cord with a
damp cloth.
•
Allow the appliance to cool completely before
cleaning. The Grill Plate, Drip Tray, and Water
Tray can be placed in the bottom rack of the
dishwasher or washed by hand. The Base Unit can
be washed by hand with a warm, damp cloth and
mild cleaning liquid.
Cleaning the Mesh Filter
1. Remove Grill Plate. Remove Heating Element.
Remove Drip Tray.
2. Push the left side of the Mesh Filter (see the
markings on the Base Unit). Remove the Mesh Filter.
3. Soak in warm, soapy water. Rinse.
4. Let the Mesh Filter dry.
5. Slide the Mesh Filter back into the Base Unit.
14
PowerXL
™
Smokeless Grill Elite
™
•
Always be sure to wash the Grill surface after
each use to remove any grease that may have
accumulated. To keep grease from dripping
outside of the base, always ensure that you are
using your Grill on a level surface and that the
Drip Tray is completely clear of food particles.
•
Do not use scouring pads or harsh cleaners on
this appliance. If necessary, use a nylon bristle
brush or plastic scrubbing pad.
•
Any other servicing should be performed
by an authorized service representative.
90-Day Money-Back Guarantee
The PowerXL
Smokeless Grill Elite
is covered by a 90-day money-back guarantee. If you are not
™
™
100% satisfied with your product, return the product and request a replacement product or refund.
Proof of purchase is required. Refunds will include the purchase price, less processing and handling.
Follow the instructions in the Return Policy below to request a replacement or refund.
Replacement Guarantee Policy
Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee
if your product or component part does not perform as expected, the guarantee extends only to the
original purchaser and is not transferable. If you experience an issue with one of our products within
1 year of purchase, return the product or the component part for replacement with a functionally
equivalent new product or part. The original proof of purchase is required, and you are responsible
to pay to return the appliance to us. In the event a replacement appliance is issued, the guarantee
coverage ends six (6) months following the receipt date of the replacement appliance or the
remainder of the existing guarantee, whichever is later. HPC BRANDS, LLC reserves the right to
replace the appliance with one of equal or greater value.
Return Policy
If, for any reason, you would like to replace or return the product under the money-back guarantee,
your order number can be used as the return merchandise authorization number (RMA). If the
product was purchased in a retail store, return the product to the store or use "RETAIL" as the RMA.
Return your product to the address provided below for a replacement, which will incur no additional
processing and handling fees, or for the refund of your purchase price, less processing and
handling. You are responsible for the cost of returning the product. You can call customer service at
973-287-5108 for any additional questions. Pack the product carefully and include in the package
a note with (1) your name, (2) mailing address, (3) phone number, (4) email address, (5) reason for
return, and (6) proof of purchase or order number, and (7) specify on the note whether you are
requesting a refund or replacement. Write the RMA on the outside of the package.
Send the product to the following return address:
PowerXL
Smokeless Grill Elite
™
™
HPC BRANDS, LLC
500 Returns Road
Wallingford, CT 06495
If the replacement or refund request has not been acknowledged after two weeks, please contact
Customer Service at 973-287-5108.
Refund
Refunds requested within the money-back guarantee timeframe will be issued to the payment
method used at purchase if the item was purchased directly from HPC BRANDS, LLC. If the item was
purchased from an authorized retailer, proof of purchase is required, and a check will be issued for
the item and sales tax amount. Processing and handling fees are non-refundable.
15
PowerXL
™
Smokeless Grill Elite
™
Advertisement
Table of Contents
