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90-Day Money-Back Guarantee
The PowerXL Burger Express Grill is covered
by a 90-day money-back guarantee. If you are
not 100% satisfied with your product, return the
product and request a replacement product or
refund. Proof of purchase is required. Refunds will
include the purchase price, less processing and
handling. Follow the instructions in the Return
Policy below to request a replacement or refund.
Replacement Guarantee Policy
Our products, when purchased from an
authorized retailer, include a 1-year replacement
guarantee if your product or component part
does not perform as expected, the guarantee
extends only to the original purchaser and is
not transferable. If you experience an issue with
one of our products within 1 year of purchase,
return the product or the component part for
replacement with a functionally equivalent new
product or part. The original proof of purchase
is required, and you are responsible to pay to
return the unit to us. In the event a replacement
unit is issued, the guarantee coverage ends
six (6) months following the receipt date of the
replacement unit or the remainder of the existing
guarantee, whichever is later. Tristar reserves
the right to replace the unit with one of equal or
greater value.
Return Policy
If, for any reason, you would like to replace
or return the product under the money-back
guarantee, your order number can be used as
the return merchandise authorization number
(RMA). If the product was purchased in a retail
store, return the product to the store or use
"RETAIL" as the RMA. Return your product to the
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PowerXL Burger Express Grill
address provided below for a replacement, which
will incur no additional processing and handling
fees, or for the refund of your purchase price, less
processing and handling. You are responsible for
the cost of returning the product. You can locate
your order number at www.customerstatus.com.
You can call customer service at 973-287-5106 or
email info@tvcustomerinfo.com for any additional
questions. Pack the product carefully and include
in the package a note with (1) your name,
(2) mailing address, (3) phone number, (4) email
address, (5) reason for return, and (6) proof of
purchase or order number, and (7) specify on
the note whether you are requesting a refund or
replacement. Write the RMA on the outside of
the package.
Send the product to the following return address:
PowerXL Burger Express Grill
Tristar Products
500 Returns Road
Wallingford, CT 06495
If the replacement or refund request has not been
acknowledged after two weeks, please contact
Customer Service at 973-287-5106.
Refund
Refunds requested within the money-back
guarantee timeframe will be issued to the
payment method used at purchase if the
item was purchased directly from Tristar. If
the item was purchased from an authorized
retailer, proof of purchase is required, and
a check will be issued for the item and sales
tax amount. Processing and handling fees are
non-refundable.
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