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Symptom
"Not Available" appears on
screen.
If the HDMI output is set to
a resolution your TV cannot
support (for example,
1080p), you may not see a
picture on your TV.
No HDMI output.
Abnormal HDMI output
appears on the screen.
DLNA function
You can see folders shared
through DLNA, but cannot
see the files.
Video plays intermittently.
The DLNA connection
between the TV and PC is
unstable.
BD-LIVE
The home cinema cannot
connect to the BD-LIVE
server.
When using the BD-LIVE
service, an error occurs.
✎
When the factory default settings are restored, all stored user BD data is deleted.
• The features or action cannot be completed at this time because:
1. The Blu-ray/DVD disc's software restricts it.
2. The Blu-ray/DVD disc's software doesn't support the feature (e.g., angles)
3. The feature is not available at the moment.
4. You've requested a title or chapter number or search time that is out of range.
• Press and hold the 5 button on front panel for more than 5 seconds with no disc
in the product. All settings will revert to their factory settings.
• Check the connection between the TV and the HDMI jack of the product.
• Check if your TV supports 480p/720p/1080i/1080p HDMI input resolution.
• If random noise appears on the screen, it means that TV does not support HDCP
(High-bandwidth Digital Content Protection).
• DLNA shows only Photo, Music, and Movie files. It does not display other kinds of
files.
• Check if the network is stable.
• Check if the network cable is properly connected and if the network is overloaded.
• IP addresses under the same subnetwork should be unique, otherwise IP collision
can cause an unstable connection.
• Check if you have a firewall enabled.
If so, disable the firewall function.
• Test whether the network connection is active by using the Network Status
function.
• Check whether a USB memory device is connected to the product.
• The memory device must have at least 1GB of free space to accommodate the
BD-LIVE service.
You can check the available size in BD Data Management. (See page 39)
• See if the BD-Live Internet Connection option is set to Allow(All).
• If all above fails, contact the contents provider or update to the latest firmware.
• The USB memory device must have at least 1GB of free space to accommodate
the BD-LIVE service.
You can check the available size in BD Data Management. (See page 39)
47
- English
Check/Remedy
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