Kaleidescape 3U Server Replacement page 3

Note: 3U Servers can run with two failed drives.
If replacing both drives, add one disk
cartridge, wait 30 seconds, verify that the
status light is blue, then add the second
disk cartridge. The second new disk
cartridge becomes the new hot spare and
blinks blue.
Do NOT replace another disk cartridge for
at least 48 hours.
9. Close the front panel.
Leave the server powered on and
connected to the Internet for at least
48 hours while the server incorporates the
new disk cartridge into the file system.
10. Place the disk cartridge that was removed
into the antistatic bag, and then into the
shipping carton.
11. Return to the address specified in the RMA
Info email.
Shipping the returned product to an
address other than one specified in the
RMA Info email can cause delays.
Kaleidescape Support
For additional information, contact
Kaleidescape Support.
Send an email message to support@
f f
kaleidescape.com.
f f Call the support line at +1 (650) 625-6160.
When contacting Kaleidescape Support, be
prepared to provide the serial number of the
Kaleidescape server and the RMA number.
The serial number label is located behind the
front panel of the server and on the back of the
server.
Kaleidescape Part No. 101-0181-04 Rev 1
To view a video on proper disk cartridge
handling procedures. go to
www.kaleidescape.com/go/drive-handling
To see packaging guidelines before shipping a
product back to Kaleidescape, go to
www.kaleidescape.com/go/packaging
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