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Kaleidescape, Inc.
Instructions for KDISK-00XX-S Replacement
Title
Time to complete
Service Kit Parts
Overview
Procedure
Terra Hard Drive Replacement
15 minutes
•
Replacement Hard Drive with Bracket
•
#1 Philips Screwdriver
This guide walks through replacing a failed hard disk drive (HDD) on an
existing server. The following steps fully repair and restore a server:
•
Find the Failed Hard Drive
•
•
o Power off Server
o Remove and Replace Drive
o Power Up Server
•
•
•
Find the Failed Hard Drive
Knowing the server serial number and hard drive slot number of the failed
drive is essential when replacing a failed hard drive.
The server serial number looks like this: 0108 000XXXXX
The slot number ranges from 1 to 4.
You can find this information from:
•
The system's Browser Interface under Settings Components
o Link:
Instructions for Accessing the Browser Interface
•
The Kaleidescape store, using the account registered to the system,
under Manage Account My Systems
•
The RMA e-mail sent from Kaleidescape Support (if still under warranty).
•
The Dealer Extranet page for the system.
•
A call to Kaleidescape Support at +1 650-625-6160.
January 2021
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Summary of Contents for Kaleidescape KDISK-00XX-S
- Page 1 • The Kaleidescape store, using the account registered to the system, under Manage Account My Systems • The RMA e-mail sent from Kaleidescape Support (if still under warranty). • The Dealer Extranet page for the system. • A call to Kaleidescape Support at +1 650-625-6160.
- Page 2 KDISK Installation January 2021 Identify the Terra Server Terra Servers can look a lot like Strato players, here’s how to tell them apart and find the serial number. Hint: Servers requiring attention will have a lit HDD and Error icon. Terra servers are visually different than Strato players in a few subtle ways: •...
- Page 3 KDISK Installation January 2021 Replace the Failed Drive Drives can be removed and inserted while the Terra server is mounted in a rack as long as front panel door is able to fully open to the horizontal position. Power off Server 1.
- Page 4 KDISK Installation January 2021 2. Remove and retain the two screws on the left and right of the drive face. 3. Tug gently to disengage and slide the drive out of the chassis. Place the failed drive aside and mark it as failed to avoid accidental reuse. 4.
- Page 5 KDISK Installation January 2021 5. Slide the new drive into the slot with the label side up. 6. Firmly press the drive on the outside edges to re-engage the drive until the drive sled is flush with the front panel. 7.
- Page 6 Return any Failed Drives Covered by Warranty 1. To avoid being charged for the advanced replacement drive under warranty, the replaced drive must be returned to Kaleidescape. 2. Place the failed drive into the antistatic bag and seal with a piece of tape.
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