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2.
Identification and procedures
General informations:
This chapter covers all the main aspects of the relationship between the Manufacturer and the Service
Centres.
A close collaboration between the Manufacturer and the Service Centres is key to solving problems
in the most effective way as well as maintaining an image of efficiency and reliability.
Compliance with these brief and simple guidelines will facilitate this task and prevent general
misunderstandings and time-wasting procedures for both the manufacturer and the service centre.
2.1
Identification
Each machine has a label attached on the back side, which states the technical specifications, the
model and the serial number.
The model and serial number must be shown on each repair sheet when requests are made
under warranty, and are mandatory for spare part orders.
2.2
Warranty validity
The warranty is supplied under the terms and the limits of the contractual relations in force.
2.3
Out-of-warranty service repairs
The Service Centre shall issue a report containing the machine's serial number, a summary of the
problem, the repairs carried out and any spare parts used for each repair operation performed on the
machine.
A copy of this report must be retained to be made available to the Manufacturer together with the parts
in case of any subsequent disputes with Customers.
2.4
Fault reporting
The Manufacturer welcomes any reports on faults that recur with particular frequency. It gives the
opportunity for a careful inspection of the problem and the implementation of corrective action at an in-
production level.
Maintenance Guide HPC
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