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6 Support and Repair
Contacting HP Technical Support
HP provides expert advice on using your HP HDTV (High-Definition Television), and can help you solve problems you
might have with your television. Support options and availability vary by product, country/region, and language.
To get the best, most efficient results, use the HP support process in the following order.
Step 1: HP Documentation
Review the owner's manual and setup guide included with the television. You'll often find the answers to many of your
questions in these documents.
Step 2: HP Technical Support
HP Technical Support offers instant Internet access to support information, helpful tips, and the latest updates,
24 hours a day, seven days a week, at no additional cost to you.
Visit our Web site: www.hp.com/support.
HP Technical Support Web Sites
By connecting to the Internet, you can obtain a wide variety of information about your television, including product help
and user forum information.
HP Technical Support Email
HP's email support provides you with direct, one-to-one assistance from an HP service technician. Email support is a
great way to ask a specific, detailed question about your situation. Many emails are answered within an hour.
Step 3: HP Telephone Support
HP provides telephone support at no additional cost for as long as you own your television. (Standard phone company
charges do apply.) Telephone support is available in any country where the product is distributed by HP.
Before Calling
Before calling HP for support, be sure to try steps 1 and 2, above.
If you can't solve the problem using these resources, call an HP service technician at one of the numbers listed below.
Please make sure to have your television easily in reach, and be ready to provide the following information:
•
The television model and serial numbers.
•
Any messages that were displayed when the situation occurred.
•
When did this happen?
•
Has this happened before? Can you re-create it?
•
Did you add any new hardware or software before this situation began?
•
What have you tried to solve the problem?
Support Phone Number
If you need help solving a problem, contact HP telephone support at one of the following numbers.
Visit www.hp.com/support for the latest phone number for your country or region.
•
Canada: 1-800-474-6836 or 1-800-HP INVENT
•
United States: 1-800-474-6836 or 1-800-HP INVENT
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Support and Repair
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