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Carry-in Warranty Service
Under the terms of carry-in service, you will be required to deliver your HP Hardware Product to an authorized service
location for warranty repair. You must prepay any shipping charges, taxes, or duties associated with transportation of
the product to and from the service location. In addition, you are responsible for insuring any product shipped or
returned to an authorized service location and assume risk of loss during shipping.
Advanced Unit Replacement Warranty Service
Your HP Limited Warranty may include an advance unit replacement warranty service. Under the terms of the
advanced unit replacement warranty service, if a unit is diagnosed as defective, HP will ship a replacement product
directly to you. On receiving the replacement unit you will be required to return the defective unit back to HP, in the
packaging that arrives with the replacement unit, within a defined period of time, normally fifteen (15) days. HP will
incur all shipping and insurance costs to return the defective unit to HP. Failure to return the defective unit may result in
HP billing you for the replacement product.
Customer Self Repair Warranty Service
In countries/regions where it is available, your HP Limited Warranty may include a customer self repair warranty
service. If applicable, HP will determine at its sole discretion that customer self repair is the appropriate method of
warranty service. If so, HP will ship approved replacement parts directly to you to fulfill your HP Hardware Product
warranty service. This will save considerable repair time. After you contact HP and the fault diagnosis identifies that the
problem can be fixed using one of these parts, a replaceable part can be sent directly to you. Once the part arrives,
replace the defective part pursuant to the provided instructions and documentation. If further assistance is required,
call the HP Technical Support Center and a technician will assist you over the phone. In cases where the replacement
part must be returned to HP, you must ship the defective part back to HP within a defined period of time, normally
fifteen (15) days. The defective part must be returned with the associated documentation in the provided shipping
material. Failure to return the defective product may result in HP billing you for the replacement. With a customer self
repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used. If customer self repair
applies to you, refer to your specific HP Hardware Product announcement. You can also obtain information on this
warranty service on the HP Web site at: www.hp.com/support
Contacting HP
If your product fails during the Limited Warranty Period and the suggestions in the product documentation do not solve
the problem, you can get support through any of the following:
•
HP Customer Care on the Web offers instant access to support information and e-mail support with on-line
support technicians. Visit our Web site at: www.hp.com/support
•
HP Total Care is available toll-free by phone. Be sure to have the following product information available
when you call HP:
•
Serial Number
•
Product Number
•
Model Name and Number
•
Details for your questions
•
Contact HP Total Care at: 1-800-474-6836
[1-800-HP Invent]
•
Contact an HP Authorized Support Provider. Use our service locator to find an HP Authorized Support
Provider near you. Go to: www.hp.com/support
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