Customer Service; What To Do In Case Of Hardware Problems; Find The Cause; Do You Need More Help - Medion E15415 Instruction Manual

23. Customer Service

23.1. What To Do in Case of Hardware Problems

Malfunctions can sometimes have quite trivial causes, but they may also be the
result of defective components. We have included a brief troubleshooting guide
below which may help to solve any problems.
If these tips don't do the trick, then we'll be more than pleased to help you out. Just
give us a call!

23.2. Find the Cause

Start by carefully checking all the cable connections. If the notebook is connected
to peripheral devices, check all the cable connections here too.

23.3. Do You Need More Help?

You've checked through the suggestions in the previous section and you're still
having problems with your device? Then call our hotline or contact us at
www.medion.com. We'll be glad to help you.
Before contacting your technology centre, however, prepare the following
information:
• Have you made any upgrades or modifications to the initial configuration?
• What is the model number of your notebook? (model number to be found on
the rating plate of your product)
• What peripheral devices do you use?
• What messages, if any, appear?
• What software were you using when the problem occurred?
• What steps have you already taken to try and rectify the problem?

23.4. Driver Support

The system has been thoroughly and successfully tested with the installed drivers
in our test laboratory. It is normal in the computer sector, however, for the drivers
to need updating from time to time. This is because there may be compatibility
problems with other components (programs, devices) which have not yet been
tested.
For critical or security-related updates, the drivers are loaded and
installed automatically when the device is connected to the internet
So-called optional driver updates can be loaded and installed via the
Windows Update function.
The current drivers are available on our homepage at http://www.medion.com.
Please use the service address for the country where the device was purchased.
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