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5. Trouble Shooting
5.1. Unable to Start the System
Check the adapter installation
□ Make sure the adapter is connected to PCI-Express® slot firmly
Check the adapter is connected firmly. If it is not so , Re-install the adapter
Check the latch on the server for bracket fixing is not loose
□ Make sure equipments on the Server has no failures.
Make sure that the slot does not broke, or foreign substance has not entered.
If it is so, Please contact to reseller, sales agents or service representative
□ Verify that your server is using the Latest BIOS
Check the version of the system BIOS.
If the version is not proper, Update the system BIOS to latest version.
Check the adapter
□ Make sure the adapter is not broken
Check the component on the adapter.
If it has broken, Please contact to reseller, sales agents or service representative
□ Make sure the adapter has not entered foreign substance
Check the component on the adapter.
If it has foreign substance, Please contact to reseller, sales agents or service representative
□ Make sure a foreign substance has adhered to the connector of a board.
Check the connector on the adapter.
If a foreign substance has adhered to the connector, wipe off with soft cloth etc.
□ Verify firmware version of the board.
Check the version to see if it needs updating.
You can confirm the version by running SPP (Standard Program Package) on the Starter Pack
Update the firmware even when adding boards or replacing them with maintenance parts.
5.2. Unable to Connect the Network
Check the cable
□ Make sure the cable latch has locked
Check the latch of the cable.
If it is not locked, Re-connect the cable.
If the latch is broken, replace the cable.
□ Make sure the cable has not bent
Check the cable routing.
If the cable has bent tightly or has any damage, replace the cable.
□ Make sure the cable has compliance with the standards
Check whether it conforms to the cable specification which can connect this product.
If it is not so, Replace to a proper cable.
See also "7.2.Network Cables"(page E-19)
□
Make sure a tip of the cable is not dusty or not broken.
Check a tip of the cable.
If it has broken, replace the cable.
If it is dirty or any dust sticks, Remove the dust or clean a cable of the cable.
Make sure you are using the specified optical module.
E-14
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