Table of Contents
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Table of Contents
Troubleshooting
Related Manuals for HP Pavilion P21110
Summary of Contents for HP Pavilion P21110
- Page 2 DC IN 18.5 - 19V...
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Page 4: Copyright And License
Warranty applicable to your product in the start menu on your PC and/or in the CD/DVD provided in the box. For some countries/regions, a printed HP Limited Warranty is provided in the box. In countries/regions where the warranty is not provided in printed format, you may request a printed copy from hp.com/go/orderdocuments... -
Page 5: Getting Information
● Recover factory settings. Troubleshooting and Maintenance Guide on your computer. At the bottom ● of your screen, click on Start, then click HP Help and Support and HP User Manuals. See how-to videos about using Visit http://www.hp.com/supportvideos (English only) ●... - Page 6 HP Support Assistant — Maintains your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. Click Start, click All Programs, click HP, and then click HP Support Assistant. Troubleshooting and Maintenance Guide Click Start, click HP Help and Support, and then click HP User Manuals.
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Page 7: Setting Up Your Computer
(Click Start > Control Panel and double-click System. The operating system and version are shown under Windows edition.) Open your internet browser and go to http://www.hp.com/support. Select your country and language, if necessary, and click Support & Drivers. ENWW... -
Page 8: Connecting To The Internet
Read the Safety & Comfort Guide for proper workstation setup, posture, health and work habits, and electrical and mechanical safety information. Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo. After you complete the initial computer setup, you might want to install additional software programs or hardware devices. - Page 9 NOTE: Online Services provides a list of ISPs; however, you might choose another ISP or transfer an existing account to this computer. To transfer existing accounts, follow the instructions provided by the ISP. Using your Internet connection through your ISP, open a web browser and browse the Internet.
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Page 10: Setting Up Additional Features
BEATS audio using the internal speakers, HP recommends connecting a matching HP subwoofer to the Sub connector on the back panel. If you are using an external audio system, plug it into the Audio Out connector on the back panel. -
Page 11: Adjusting Resolution
Click OK to close the window. This completes the steps to activate HDMI sound. Adjusting resolution To adjust resolution, follow the instructions for your type of graphics card. Right click an empty area of the desktop, and then: If NVIDIA Control Panel is present, follow the steps under “NVIDIA ● graphics cards.”... -
Page 12: Setting Up Multiple Displays
In the Selecting a Task area on the left, under Display, click Change resolution. The Change resolution window opens. If your HP computer is connected to an HP monitor, make sure that the Show only TV resolutions check box does not contain a check mark. - Page 13 (such as blank screens, blue screens, etc.) on the other displays until the setup is completed. When the setup is complete, you will see the extended desktop on all connected displays. To change the display mode for a display, select Start, select Control Panel, select Display, and then select the option you want to change and follow the onscreen instructions.
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Page 14: Maintaining Your Computer
Check your system once a month for visible signs of dust and debris, and clean it about once every three ● months. Visit www.hp.com/support for additional cleaning instructions. ● Cleaning the computer Air vents keep the computer cool. Keep these vents clean by using a small, battery- vents powered vacuum cleaner. -
Page 15: Troubleshooting
Troubleshooting Refer to the documentation provided by the product manufacturer for information about peripheral-specific problems, such as issues with a monitor or a printer. The following tables present some issues you might encounter while installing, starting up, or using your computer and possible solutions. For more information or for additional troubleshooting options, see Getting information on page 1. - Page 16 Symptom Possible solution Computer seems Use the Windows Task Manager to close any programs not responding, or restart the to be locked up computer: and is not Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. responding. Click Start Task Manager. Select the program that is not responding, and then click End Task.
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Page 17: Display (Monitor)
Power Symptom Possible solution Press and hold the Power button until the computer turns off. Check Power Settings. Computer does not turn off when the Power button is pressed. Computer shuts The computer might be in an exceedingly hot environment. Let it cool down. ●... -
Page 18: Keyboard And Mouse (General)
Keyboard and mouse (general) Symptom Possible solution Keyboard Use the mouse to turn off the computer, unplug and reconnect the keyboard to the back of commands and your computer, and then restart your computer. typing are not recognized by the computer. -
Page 19: Keyboard And Mouse (Wireless)
Keyboard and mouse (wireless) Symptom Possible solution Wireless keyboard Ensure that you are using the wireless keyboard or wireless mouse within range of the ● or mouse does not receiver, approximately 10 meters (32 feet) for normal use, and within 30 cm (12 work or is not inches) during initial setup or for re-synchronization. -
Page 20: Speakers And Sound
Speakers and sound Symptom Possible solution No sound is For Windows 7: produced. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. Under Hardware and Sound, click Troubleshoot and audio playback. If you use an High-Definition Multimedia Interface (HDMI) connector on the graphics card (select models only) to connect your monitor to the computer, you should also connect analog speakers to the computer Audio Line Out connector if you want to hear sound during the initial setup of the computer. -
Page 21: Software Troubleshooting
System Recovery (see Troubleshooting and Maintenance Guide on your computer. At the ● bottom of your screen, click on Start, then click HP Help and Support and HP User Manuals. ) — Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. - Page 22 Click the plus sign (+) to expand the type of device you want to update or rollback. (For example, DVD/CD-ROM drives). Double-click the specific item (for example, HP DVD Writer 640b). Click the Driver tab. To update a driver, click Update Driver, and then follow the on-screen instructions.
- Page 23 Software If any of your factory-installed software programs or hardware drivers are damaged, you can program and reinstall it by using the Recovery Manager program (select models only). hardware driver NOTE: Do not use the Recovery Manager program to reinstall software programs that came reinstallation on CDs or DVDs included in the computer box.
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Page 24: Support Information
Support information Ways to get help Easy to reach. Easy to use. Award-winning HP Customer Support is our promise to help you get the most from your computer. Whether with tools located on your computer, from information on the web, by phone, or through your local retailer, you’ll find what you need. -
Page 25: Customer Support For Repairs
If you have any problems setting up your system and turning it on, immediately contact the HP Customer Care Center listed earlier in this guide, and a HP Customer Representative will assist you. This must be done first before attempting to upgrade your system. - Page 28 The power to make a change Thank you for your purchase. HP is dedicated to producing the highest quality, best performing, and easiest to use computers in the world. HP also designed this product with the environment in mind. But to reduce its impact even further, we need your help.