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Warranty and License Information
Contacting HP Customer Care
HP Customer Care provides fast, friendly, and effective
expert advice for all your HP products. If you have a
question or if a problem arises, we offer extensive service
and support options around the clock to better handle your
needs. For the fastest access to product information and
assistance, go to: www.hp.com/support
HP Support Process
HP offers a wide variety of service and support options
which are available around the clock for HP customers
with products that are either in or out of warranty. If you
have a question or a problem arises, for the fastest service
we suggest that you seek assistance from HP service and
support in the following manner:
1 Use the Help and Support features that are installed
with your product and refer to your product
documentation for specific instructions and
troubleshooting information.
2 Visit the HP online service and support at
www.hp.com/support
HP online service and support is available to all HP
customers for the life of their HP products. It is always
available and is your fastest source for up-to-date
product information and expert assistance that includes:
•
Fast access to qualified online support specialists.
•
Software and driver updates for your product.
•
Valuable product and troubleshooting information
for common problems.
•
Proactive product updates, support alerts, and HP
newsgrams are available when you register your
product.
3 Contact HP Customer Care by phone 24 hours a day,
seven days a week in both English and Spanish (U.S.
only) via 1-800-HP-INVENT. Canadian customers can
reach us at the same number for support in both English
and French. When you call please have your product
model number, serial number, and date of purchase
available. Telephone support is free during your limited
warranty period.
When should I contact HP
online service and support?
For many common problems and requests, HP online
service and support is your fastest link to up-to-date
product information and expert assistance. Visit
www.hp.com/support to:
•
Download current software and drivers for your
product.
•
Troubleshoot common printing problems.
•
Find user manuals and documentation for your product.
When should I contact HP
phone service and support?
When your problem cannot be solved through HP online
service and support, qualified support specialists are
available 24 hours a day via 1-800-HP-INVENT to provide
expert assistance. Call HP Customer Care when:
•
You either do not have Internet access, or cannot
connect to the Internet to visit www.hp.com/support
•
Your product "quick help" does not identify or help
solve your problem.
•
There is obvious damage or a mechanical breakdown
with your product rendering it inoperable.
Note: Support options, availability and hours vary by
product, country/region, and language and are subject to
change.
And, if Necessary: Get Repair
Consumer Replaceable Parts
You can easily replace many of the HP Pavilion parts
yourself. This is the fastest method of repair, where the part
is conveniently sent with next-day service to your home or
business. We pay the shipping and handling. Detailed
instructions are included to guide you through an easy
repair, and if you have questions, call us for assistance. This
service is free for the duration of the hardware warranty
period.
In some cases, HP will ask for a credit card as collateral for
the part and will charge you for the retail price of the part
if the failed part is not returned within thirty (30) days.
* Availability of this program may vary depending on your
country/region.
Send-In Repair Service
HP will arrange to have your PC picked up and delivered
to an HP Central Repair Center. We pay for the round-trip
shipping and handling. This service is free for the duration
of the hardware warranty period.
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