Compaq iPAQ Legacy-free Supplementary Manual
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Compaq iPAQ Legacy-free Supplementary Manual

Compaq iPAQ Legacy-free Supplementary Manual

Hp ipaq legacy-free: supplementary guide
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  • Page 2: Troubleshooting Guide

    CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. Troubleshooting Guide Compaq iPAQ Desktop Personal Computers First Edition (December 2000) Part Number 221333-001 Compaq Computer Corporation...

  • Page 4: Table Of Contents

    Contents Chapter 1 Troubleshooting Helpful Hints ..........1-2 Solving General Problems.
  • Page 5 Appendix D POST Error Messages Error Codes ..........D-1 Appendix E Drive Protection System (DPS) Introducing the Drive Protection System .

  • Page 6: Troubleshooting

    chapter Troubleshooting This guide provides information on how to identify and correct minor disk, graphics, memory, and software problems. It also explains many of the messages that may be displayed on the screen, including specific error messages that may appear during the Power-On Self-Test (POST) at startup. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.

  • Page 7: Helpful Hints

    If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on the Desktop Personal Computer. Windows 95 is not supported. To run Windows 98 or Windows NT 4.0, you must have the Legacy Module installed on the PC.

  • Page 8: Solving General Problems

    Solving General Problems You may be able to easily resolve the minor problems described in this section. If a problem persists and you are unable to resolve it yourself, contact Compaq Customer Support. Problem Computer won’t turn on. Computer appears locked up and won’t turn off when the power button is pressed.
  • Page 9 Troubleshooting Problem A problem has occurred with a disk transaction. LS-120 drive cannot read a diskette. Drive is not found or not recognized by the system. Nonsystem disk message Solving General Problems (Continued) Cause Diskette is write-protected. Writing to the wrong drive Not enough space is left on the diskette.

  • Page 10: Solving Graphics Problems

    Solving Graphics Problems If you encounter graphics problems, refer to the documentation that came with your monitor and to the common causes and solutions listed in the following table. Problem Blank screen Monitor does not function properly when used with energy saver features. Graphics colors are wrong.

  • Page 11: Solving Audio Problems

    Troubleshooting Solving Audio Problems Problem Sound does not come out of the speaker or headphones. Sound does not come out of the internal speaker. Solving Audio Problems Cause The external speakers are not Turn on the external speakers. turned on. Software volume control is turned Double click on the speaker icon on the taskbar, then down.

  • Page 12: Solving Printer Problems

    Solving Printer Problems If you encounter printer problems, refer to the documentation that came with your printer and to the common causes and solutions listed in the following table. Problem Printer will not print. Printer will not turn on. Printer prints garbled information. Printer is offline.

  • Page 13: Solving Hardware Installation Problems

    Troubleshooting Solving Hardware Installation Problems Refer also to the documentation that came with any optional hardware you have installed in the Personal Computer. Problem A new device is not recognized as part of the system. Solving Hardware Installation Problems Cause Device is not seated or connected properly.

  • Page 14: Solving Network Problems

    Remote Wakeup is not enabled. Use the Network control application to enable Remote Wakeup. Refer to the User’s Guide for more information on Desktop Management features. Network controller is disabled. Run Computer Setup and enable network controller. No active network is detected.
  • Page 15 Troubleshooting Problem Cannot connect to network server when attempting Remote System Installation 1-10 Solving Network Problems (Continued) Cause The cable is not securely Ensure that the cable is securely attached to the connected. network connector and that the other end of the cable is securely attached to the correct device.

  • Page 16: Solving Memory Problems

    Solving Memory Problems If you encounter memory problems, some common causes and solutions are listed in the following table. Problem System won’t boot or does not function properly after installing additional memory modules. Out of Memory error Memory count during POST is wrong. Insufficient memory error during operation Troubleshooting Guide...

  • Page 17: Solving Cd-Rom And Dvd Problems

    Troubleshooting Solving CD-ROM and DVD Problems If you encounter CD-ROM or DVD problems, refer to the common causes and solutions listed in the following table or to the documentation that came with the optional device. Problem System will not boot from CD-ROM or DVD drive.

  • Page 18: Solving Software Problems

    If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on the iPAQ Desktop Personal Computer. Windows 95 is not supported. To run Windows 98 or Windows NT 4.0, you must have the Legacy Module installed on the PC.

  • Page 19: Troubleshooting Using Compaq Intelligent Manageability Features

    Troubleshooting Troubleshooting Using Compaq Intelligent Manageability Features The Local Alert Pop-Up Dialog notifies you of an impending or actual hardware failure. If the Personal Computer is connected to a network and the Compaq Management Agents are installed and configured, a message is sent to the specified management application.

  • Page 20: Compaq Configuration Record Utility

    Troubleshooting Compaq Configuration Record Utility Compaq Configuration Record Utility is an online information-gathering tool similar to other Compaq management tools. It gathers critical hardware and software information from various sources to give a complete view of the Personal Computer. Configuration Record Utility provides a means for automatically identifying and comparing configuration changes, and has the ability to maintain a configuration history.

  • Page 21: Contacting Compaq Customer Support

    Troubleshooting Contacting Compaq Customer Support For help and service, contact Compaq Customer Support. For a list of phone numbers, consult the warranty. ✎ If you take your Personal Computer to a Compaq authorized service provider for service, remember to provide the setup and power-on passwords, if they are set. 1-16 Troubleshooting Guide...

  • Page 22: Resetting Or Clearing Cmos

    appendix Resetting or Clearing CMOS Resetting CMOS Using Computer Setup (F10) The configuration memory (CMOS) stores system configuration information. It also stores the power-on and setup passwords, if set. To reset CMOS, you must first access the Computer Setup (F10 Setup) Utilities menu.

  • Page 23: Resetting The Password Jumper

    Resetting or Clearing CMOS password is required to access Computer Setup (F10 Setup) and any other information on the computer. When you establish both passwords, only the setup password will give you access to Computer Setup (F10 Setup). When both passwords are set, the setup password can also be used in place of the power-on password as an override to log into the computer.
  • Page 24 Resetting or Clearing CMOS 2. Press down on the ribbed middle section at the top of the right access panel , then pivot and lift the access panel from the Personal Computer. Removing the Right Access Panel Troubleshooting Guide...
  • Page 25 Resetting or Clearing CMOS 3. Remove the three screws Removing the Sheet Metal Covering the System Board 4. Locate the password jumper. The header is labeled E49. 5. Remove the jumper from pins 1 and 2. Place the jumper over pin 2 only, 6.

  • Page 26: Using The Clear Cmos Button

    To re-enable the password features, repeat steps 1–4, then replace the jumper on pins 1 and 2. Repeat steps 6–8, then establish new passwords. Refer to appendix B, “Computer Setup Utilities (F10 Setup)” on page 1 for instructions. Using the Clear CMOS Button The computer’s configuration memory (CMOS) stores password information as well information about the computer’s configuration.
  • Page 27 Resetting or Clearing CMOS Troubleshooting Guide...
  • Page 28 3. Locate the CMOS button opening (above and slightly to the left of the 4. Insert the eraser end of a pencil into the opening to press the CMOS 5. Replace the access panel, making sure that it is aligned on the two tabs on 6.
  • Page 29 Resetting or Clearing CMOS Troubleshooting Guide...

  • Page 30: Computer Setup Utilities (F10 Setup)

    appendix Computer Setup Utilities (F10 Setup) Use Computer Setup to do the following: Troubleshooting Guide Change factory default settings. Set the system date and time. Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.

  • Page 31: Using Computer Setup Utilities

    Computer Setup Utilities (F10 Setup) Using Computer Setup Utilities To access the Computer Setup Utilities menu, complete the following steps: 1. Turn on or restart the Personal Computer. If you are in Windows, click 2. When the F10=Setup message appears in the lower-right corner of the ✎...
  • Page 32 Heading File System Information About Set Time and Date Save to Diskette Restore from Diskette Set Defaults and Exit Ignore Changes and Exit Save Changes and Exit Storage Device Configuration Support for Computer Setup options may vary depending on your specific hardware configuration. Troubleshooting Guide ❏...
  • Page 33 Computer Setup Utilities (F10 Setup) Heading Storage Device Configuration (continued) (continued) Support for Computer Setup options may vary depending on your specific hardware configuration. Computer Setup (Continued) Option Drive Emulation (IDE devices only) Allows you to select a drive emulation type for a storage device. (For example, a Zip drive can be made bootable by selecting disk emulation.) Drive Type...
  • Page 34 Heading Storage Device Configuration (continued) (continued) Storage Options Support for Computer Setup options may vary depending on your specific hardware configuration. Troubleshooting Guide Computer Setup (Continued) Option Translation Parameters (IDE Disks only) Allows you to specify the parameters (logical cylinders, heads, and sectors per track) used by the BIOS to translate disk I/O requests (from the operating system or an application) into terms the hard drive can accept.
  • Page 35 Computer Setup Utilities (F10 Setup) Heading Storage Storage Options (continued) (continued) DPS Self-Test Boot Order Security Setup Password Power-On Password Support for Computer Setup options may vary depending on your specific hardware configuration. Computer Setup (Continued) Option Diskette MBR Validation Allows you to enable or disable strict validation of the diskette Master Boot Record (MBR).
  • Page 36 (CTRL+ALT+DEL). Note: This selection is available only when Network Server Mode is disabled. See the the “Desktop Management” section of the User’s Guide for more information. Allows a MultiBay hard drive to be locked, preventing unauthorized access to data stored on the drive.
  • Page 37 Computer Setup Utilities (F10 Setup) Heading Security Master Boot Record Security (continued) Save Master Boot Record Restore Master Boot Record Power Energy Saver Support for Computer Setup options may vary depending on your specific hardware configuration. Computer Setup (Continued) Option Allows you to enable or disable Master Boot Record (MBR) Security.
  • Page 38 Heading Power Timeouts (continued) Energy Saver Options Advanced Power-On Options Support for Computer Setup options may vary depending on your specific hardware configuration. Troubleshooting Guide Computer Setup (Continued) Option Allows you to disable or manually select timeout values for the system and/or all attached IDE hard drives.
  • Page 39 Computer Setup Utilities (F10 Setup) Heading Advanced Onboard Devices (continued) Only visible when Legacy Module is installed Device Options Support for Computer Setup options may vary depending on your specific hardware configuration. B-10 Computer Setup (Continued) Option Allows you to set resources for or disable onboard system devices (diskette controller, serial port, parallel port).

  • Page 40: Compaq Diagnostics For Windows

    appendix Compaq Diagnostics for Windows Compaq Diagnostics for Windows is a component of Intelligent Manageability that allows you to view: Depending on the version, Compaq Diagnostics for Windows may include diagnostic tests to determine if all the devices installed on the Personal Computer are recognized by the system and are functioning properly.

  • Page 41: Using Compaq Diagnostics For Windows

    Compaq Diagnostics for Windows Using Compaq Diagnostics for Windows 1. Select the Compaq Diagnostics icon, located in the Control Panel. 2. For specific hardware and software information, select a category from ✎ As you move your cursor over the toolbar icons, the corresponding category names appear near the cursor.
  • Page 42 3. Select Interactive Mode or Unattended Mode. 4. Click the Begin Testing button. 5. If errors are found, click the Error tab to display more detailed 6. Click Print or Save the error information in case you need to contact your 7.
  • Page 43 Compaq Diagnostics for Windows Troubleshooting Guide...

  • Page 44: Post Error Messages

    appendix POST Error Messages Error Codes This chapter lists the error codes that you may encounter during the Power-On Self-Test (POST) that occurs when the Personal Computer is restarted, the probable source of the problem, and what steps you can take to resolve the error condition.
  • Page 45 POST Error Messages Message Beeps 164-Memory Size Error 201-Memory Error None 202-Memory Type Mismatch None 207-ECC Corrected Single Bit Errors in DIMM/SIMM Pair(s) x,x in Memory Module Socket(s) y,y,… 301-Keyboard Error None 213-Incompatible DIMM Module in DIMM Socket(s) X, X, … 304-Keyboard or System Unit None Error...
  • Page 46 Message Beeps 410-Audio Interrupt Conflict 501-Display Adapter Failure 1L, 2S 660-Display cache is detected None unreliable 1720-SMART Hard Drive None Detects Imminent Failure 1721-SMART SCSI Hard Drive None Detects Imminent Failure 1780-Disk 0 Failure None * L = Long, S = Short Troubleshooting Guide Power-On Self-Test Messages Probable Cause...
  • Page 47 POST Error Messages Message Beeps 1781-Disk 1 Failure None 1782-Disk Controller Failure None 1790-Disk 0 Error None * L = Long, S = Short Power-On Self-Test Messages Probable Cause Hard drive/format error Hard drive circuitry error Hard drive error or wrong drive type (Continued) Recommended Action...
  • Page 48 Message Beeps 1791-Disk 1 Error None 1792-Secondary Disk None Controller Failure 1793-Secondary Controller or None Disk Failure 1800-Temperature Alert None 1801 None * L = Long, S = Short Troubleshooting Guide Power-On Self-Test Messages Probable Cause Hard drive error or wrong drive type Hard drive circuitry error Hard drive circuitry error...
  • Page 49 POST Error Messages Message Beeps Audible NOTE: If you have a Universal Serial Bus (USB) keyboard, you will hear the beep sequences for the following error codes, but you will not see the flashing keyboard lights. Flashing Caps Lock LED on 1L, 2S Keyboard Flashing Num Lock LED on...

  • Page 50: Drive Protection System (Dps)

    Introducing the Drive Protection System The Compaq Drive Protection System (DPS) is a diagnostic tool built into the hard drives installed in select Compaq iPAQ Desktop Personal Computers. DPS is designed to help diagnose problems that might result in unwarranted hard drive replacement.

  • Page 51: Accessing Dps Through Compaq Diagnostics For Windows

    Drive Protection System (DPS) 3. Select Storage > IDE DPS Self-Test. ✎ If no DPS capable hard drives are installed, the IDE DPS Self-Test option will not appear on the screen. 4. Select the hard drive to be tested and follow the screen prompts to When the test has been completed, one of three messages will be displayed: If the test failed, the completion code should be recorded and reported to your service provider for help in diagnosing the problem.
  • Page 52 4. Select Interactive Test > Storage > Hard Drives. 5. Select the specific drives to be tested > Drive Protection System Test > When the test has been completed, one of three messages will be displayed for each of the drives tested: If the test failed, the completion code should be recorded and reported to your service provider for help in diagnosing the problem.
  • Page 53 Drive Protection System (DPS) Troubleshooting Guide...

  • Page 54: Electrostatic Discharge

    appendix Electrostatic Discharge A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. Preventing Electrostatic Damage To prevent electrostatic damage, observe the following precautions: Grounding Methods There are several methods for grounding.
  • Page 55 Electrostatic Discharge If you do not have any of the suggested equipment for proper grounding, contact your Compaq authorized service provider. ✎ For more information on static electricity, contact your Compaq authorized service provider. Troubleshooting Guide...

  • Page 56: Routine Care & Shipping Information

    appendix Routine Care & Shipping Information Routine Care Follow these suggestions to take care of your personal computer and monitor: Troubleshooting Guide Operate the personal computer on a sturdy, level surface. Leave a 3-inch (7.6-cm) clearance at the back of the system unit and above the monitor to permit the required airflow.

  • Page 57: Cd-Rom Drive Precautions

    Routine Care & Shipping Information CD-ROM Drive Precautions Be sure to observe the following guidelines while operating or cleaning your CD-ROM drive. Operation Cleaning Safety If any object or liquid falls into the drive, immediately unplug the personal computer and have it checked by an authorized Compaq service provider. Shipping Preparation Follow these suggestions when preparing to ship your personal computer: 1.
  • Page 58 3. Turn off the personal computer and external devices. 4. Disconnect the power cord from the electrical outlet, then from the 5. Disconnect the system components and external devices from their power 6. Pack the system components, MultiBay drives, and external devices in ✎...
  • Page 59 Routine Care & Shipping Information Troubleshooting Guide...
  • Page 60 Index asset tag B-1 audio problems 1-6 booting options 1-1 cabling, checking connections 1-2 care of equipment G-3 CD-ROM drive cleaning and safety G-4 problems 1-12 CMOS, resetting/clearing A-1 Compaq Configuration Record Utility 1-15 Compaq Configuration Utility 1-13 Compaq Diagnostics for Windows C-1 Compaq Intelligent Manageability tools 1-14 Compaq Management Agents 1-14 Computer Setup...
  • Page 61 Index IDE controllers B-4 installation problems, hardware recognition 1-8 Intelligent Manageability tools 1-14 jumpers, password A-2 keyboard 1-2 LED indicators D-6 Legacy Module 1-2 B-10 Local Alert Pop-Up Dialog 1-14 lock-up at power-down 1-3 LS-120 drive 1-3 mass storage devices, configuration B-3 Master Boot Record (MBR) B-6 memory problems error codes D-2...
  • Page 62 self-tests, setting B-2 serial number B-7 setup password A-1 shipping guidelines G-4 SMART hard drives, error codes D-3 software problems 1-13 speaker problems 1-6 system board error codes D-6 failure of D-1 system IDs B-7 system information B-3 system options, setting D-1 temperature alert D-5 time/date 1-3 timeout values B-9...

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