Troubleshooting; Checkpoints - Samsung WF21T6500 Series User Manual

Troubleshooting

If there is any problem, check the information message on the LCD screen and follow the on-screen
instructions.
If the problem persists, please contact the service center.

Checkpoints

If you encounter a problem with the washing machine, first check the table below and try these
suggestions.
Problem
Does not start.
Water supply is
insufficient, or no water
is supplied.
After a cycle, detergent
remains in the
detergent drawer.
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• Make sure the washing machine is plugged in.
• Make sure the door is properly closed.
• Make sure the water taps are open.
• Tap and hold to start the washing machine.
• Make sure Child Lock is not activated.
• Before the washing machine starts to fill, it will make a series of clicking
noises to check the door lock and will do quick drain.
• Check the fuse or reset the circuit breaker.
• Check if power is supplied properly.
• Low voltage detected.
- Check if the power cord is plugged in.
• Make sure laundry is not caught in the door.
• The "DDC" message appears when you open the AddWash door without
tapping and holding . If this happens, do one of the following:
• Press the AddWash door to close properly. Then, tap and hold
again.
• To add laundry, open the AddWash door and put in laundry. close the
AddWash door completely. Then, tap and hold
• Fully open the water tap.
• Make sure the door is properly closed.
• Make sure the water supply hose is not frozen.
• Make sure the water supply hose is not kinked or clogged.
• Make sure there is sufficient water pressure.
• Make sure that the cold water tap and the hot water tap are properly
connected.
• Clean the mesh filter as it may be clogged.
• Make sure the washing machine is running with sufficient water pressure.
• Make sure the detergent is added to the centre of the detergent drawer.
• Make sure the rinse cap is inserted properly.
• If using granular detergent, make sure the detergent selector is in the
upper position.
• Remove the rinse cap and clean the detergent drawer.
Action
to resume operation.
and try
2021-07-07 12:12:33