Samsung KU6500 Manual page 33

Smart Hub Connection Test
TV
➢ Go to
Menu > Support > Self Diagnosis >
Network Test/
DNS Test
Gateway Test
• If it Fails
• If it fails
✓ TV to Router
✓ DNS setting in "Network
Connection
Settings"
Test in
• If DNS is set manually
"Network
✓ settings are correct (may be
Trouble -
set to 8.8.8.8 to prevent
shooting"
Netflix issues)
• If it still fails
✓ DNS Test with setting to Auto
Mode
• If it fails both Manual & Auto
• problem is ISP or Router
For Netflix Operation/Connection Issues:
✓
Check Certificate & Netflix ESN Status in Factory Mode.
▪
If Certificate and ESN exists, "CO", "NfO", change the DNS to
▪
If Certificate is missing, "C/" replace the TV's Main board.
▪
If ESN number is missing: NF/ do not replace the Main Board.
▪
Reset TV Clock and check for correct Time & Date. Netflix rel
ies on correct settings.
▪
Reset Smart Hub. / Reset Apps In Factory Mode
Router Internet
Smart Hub Connection Test
ISP Blocking
• If it fails
✓ Internet Service
Provider is
Active
✓ With DNS
setting at 8888
✓ With Hot Spot
8.8.8.8
Samsung Server
Samsung Apps Test
Samsung
Server Test
• If it Fails
• If it fails
• Reset
✓ Network
✓ Samsung Apps load correctly
Status
• If it Fails
• If OK
• Perform
• Reset Smart
Mode
Hub
• Go to Smart Hub and complete
✓ Terms of
Terms of Agreement and set up
Agreement are
information
accepted.
✓ Samsung Apps load correctly
• Before selecting an App, allow
Apps to load or failure will
re-occur.
For Streaming Issues:
▪
Go to TV Web Browser / Go to speedof.
me / testmy.net
✓
Check Speed
(HD streaming)/ 25 Mbps (4K Streaming)
✓
Check Latency
Smart Hub
"Apps Reset" in Factory
for at least 5 Mbps
for less than 50ms