Samsung KU6500 Manual page 31

AUDIO Troubleshooting:
Source (One Connect Mini)
AUDIO TEST
• No TV Sound
✓ Menu/Audio/Speaker Settings/set to
• Noisy/Distorted TV Audio
✓ Customer Menu/Support/
▪ If SOUND TEST FAILS (Missing/Noisy Audio)
✓ Speakers (compare resistance/quality)
• Compare audio level out to speakers with multi meter.
✓ Replace defective Speakers or Main Board or Cable
▪ IF SOUND TEST OK
✓ Audio Source & External Cables
✓ With external Audio Generator (device or App)
✓ Other Inputs
✓ One Connect Mini
• Optical Digital Out Errors
✓ Red light from Optical Digital Out
If missing replace One Connect Mini
TV Speaker
SOUND TEST
Main Board
• No HDMI Audio
✓ Source / HDMI Cable & One Connect Mini Connectors
▪ Swap with other HDMI Inputs/Sources
▪ Perform
EDID Write
▪ (Can restore missing HDMI Audio).
✓ Bulletins and Latest firmware on TV
• If not restored replace One Connect Mini/Main.
• Check Audio Format PCM/Dolby based on external Receiver
• ARC Issues
✓ HDMI Cable is input to the ARC Designated HDMI port
✓ ARC (HDMI Control) is enabled on the external Receiver.
• Bluetooth Audio "Sound Share" Connection Issues
✓ Sound Bar is in TV Mode
• To Connect, Press & Hold Play Button until Sound Bar pairing mode
begins.
Speakers
in Factory Mode