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With some HDMI cables, signals may not be received.
Change the settings of the connected device to the supported signal.
Troubleshooting Sound Issues
Troubleshooting Sound Issues
If you experience any of the problems below while using the product, please check the
following: There may be no problem with the product.
First of all, perform a
Self-diagnosis
for check any abnormalities in the TV.
If you are using a set-top box, turn it off, and then turn it back on.
Make sure that the set-top box is correctly connected to your TV.
The screen is fine, but it does not play any sound.
Try another programme.
If you use a set-top box, there will be no sound if you have set the volume of the set-top
box or your TV to 0 or enabled Mute. Set the volume to an appropriate level.
Sound Sound Out
Set the
Sound Out
check it once again. If you can hear the sound without any problem, check the
connection with external speakers such as sound bar and the settings of the external
speakers.
There is no sound coming from one of the speakers.
Sound Advanced Settings Balance
Adjust the balance as necessary with the Navigation button in
When you are connecting to the
correctly connected. (
The TV sound is not synchronized with the picture, or the sound sometimes breaks
up.
If this happens on only some of the programmes, it may be caused by the broadcasting
General OLED Care Device Self Care Sound
to
Optical Out Device + TV Speaker
AV IN
, check if the audio left/right (white/red) cables are
AV IN
port is available in certain models only.)
or
131
Use TV Speaker
, and then
Balance
.
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