global_main.book.book Page 2 Tuesday, February 8, 2022 2:42 PM TABLE OF CONTENTS This manual may contain images or content that may be different from the model you purchased. This manual is subject to revision by the manufacturer. SAFETY INSTRUCTIONS READ ALL INSTRUCTIONS BEFORE USE ............ 5 Safety Messages....................5 WARNING ....................
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Using the ezDispense ..................35 Settings........................37 SMART FUNCTIONS LG ThinQ Application ................39 LG ThinQ Application Features.................39 Before Using LG ThinQ Application ..............39 Installing the LG ThinQ Application ..............40 Using the Appliance Remotely .................40 RF Radiation Exposure Statement..............41 Open Source Software Notice Information ............41...
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Page 4 Tuesday, February 8, 2022 2:42 PM Using LG ThinQ to Diagnose Issues..............41 Using Audible Diagnosis to Diagnose Issues ..........41 MAINTENANCE Cleaning After Every Wash..............43 What to Clean .....................43 Cleaning the Exterior ..................43 Cleaning the Appliance Periodically ............43 Tub Clean ......................43...
global_main.book.book Page 5 Tuesday, February 8, 2022 2:42 PM SAFETY INSTRUCTIONS SAFETY INSTRUCTIONS READ ALL INSTRUCTIONS BEFORE USE The following safety guidelines are intended to prevent unforeseen risks or damage from unsafe or incorrect operation of the appliance. The guidelines are separated into ‘WARNING’ and ‘CAUTION’ as described below.
global_main.book.book Page 6 Tuesday, February 8, 2022 2:42 PM SAFETY INSTRUCTIONS • Children should be supervised to ensure that they do not play with the appliance. • If the power cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.
global_main.book.book Page 7 Tuesday, February 8, 2022 2:42 PM SAFETY INSTRUCTIONS • Do not modify the power plug provided with the appliance. If it does not fit the power outlet, have a proper outlet installed by a qualified electrician. • This appliance is equipped with a power cord having an equipment- earthing / grounding conductor (earthing pin) and a grounding power plug.
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• Do not touch the door during a high temperature programme. • In case of a water leak from the appliance or flood, disconnect the power plug and contact the LG Electronics customer information centre. • Turn off water taps to relieve pressure on hoses and valves and to minimize leakage if a break or rupture should occur.
• Only qualified service personnel from LG Electronics service centre should disassemble, repair, or modify the appliance. Contact an LG Electronics customer information centre if you move and install the appliance in a different location.
global_main.book.book Page 10 Tuesday, February 8, 2022 2:42 PM INSTALLATION INSTALLATION Parts and Specifications NOTE • Appearance and specifications may change without notice to improve the quality of the appliance. Front View Rear View Control Panel Power Plug Detergent Dispenser Drawer Transit Bolts Drum Drain Hose...
global_main.book.book Page 12 Tuesday, February 8, 2022 2:42 PM INSTALLATION Accessories Cold Supply Hose Anti–slip Sheets*1 Spanner Elbow Bracket for Securing Drain Hose Caps for Covering Transit Bolt Holes Tie Strap*1 *1 The included accessories vary depending on the model you purchased.
global_main.book.book Page 13 Tuesday, February 8, 2022 2:42 PM INSTALLATION Installation Place Index Clearance (mm) Requirements Before installing the appliance, check the following information to make sure that the appliance should be installed in a correct place. WARNING Installation Location •...
INSTALLATION grounded/earthed in accordance with all local NOTE codes and ordinances. • You can purchase rubber cups (part No. 4620ER4002B) from the LG service centre. Unpacking the Appliance Lifting the Appliance Off the Ventilation Foam Base • Make sure that air circulation around the...
global_main.book.book Page 15 Tuesday, February 8, 2022 2:42 PM INSTALLATION Starting with the bottom two transit bolts • If the appliance rocks when pushing the top use the spanner (included) to fully loosen all plate of the appliance diagonally, adjust the feet transit bolts by turning them counterclockwise.
Failure to do so may cause vibration or noise. • Do not install the washing machine on a plinth, stand or elevated surface unless it is manufactured by LG Electronics for use with this model. Using Anti-Slip Sheets This feature may vary depending on the model purchased.
• Do not use mechanical devices such as multi grips to tighten the water supply hose. Ensure NOTE that the curved end of the water supply hose is • Additional anti-slip sheets are available at LG connected to the appliance. Electronics service centre. Connecting the Water...
global_main.book.book Page 18 Tuesday, February 8, 2022 2:42 PM INSTALLATION Connecting the Hose to the Push the inlet hose vertically upwards so that the rubber seal within the hose can adhere Water Tap completely to the tap and then tighten the hose by screwing it to the right.
global_main.book.book Page 19 Tuesday, February 8, 2022 2:42 PM INSTALLATION connector latch plate. Make sure the adapter • Make sure that the hose should not be kinked or locks into place. trapped. Installing the Drain Hose Installing the Drain Hose with the Elbow Bracket The drain hose should not be placed higher than 100 cm above the floor.
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global_main.book.book Page 20 Tuesday, February 8, 2022 2:42 PM INSTALLATION • When installing the drain hose to a sink, secure it tightly with string.
global_main.book.book Page 21 Tuesday, February 8, 2022 2:42 PM OPERATION OPERATION Operation Overview • Add the proper amount of detergent to the detergent dispenser. If desired, add bleach or fabric softener to the appropriate areas of Using the Appliance the dispenser. Before the first wash, select the Cotton wash programme and add a half amount of the Turn on the appliance.
• This allows you to select an additional programmes and will light when selected. Remote Start With the LG ThinQ app, you can use a smartphone to control your appliance remotely. • In order to use this function, refer to SMART FUNCTIONS.
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global_main.book.book Page 23 Tuesday, February 8, 2022 2:42 PM OPERATION Description Customizing Washing Programme Buttons Use these buttons to adjust the water temperature or spin speed settings for the selected programme. • The current settings are shown in the display. •...
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global_main.book.book Page 24 Tuesday, February 8, 2022 2:42 PM OPERATION Description AI DD • AI DD provides the appropriate drum rotation actions after load sensing is completed. • is activated when the Cotton, Mixed Fabric, and Easy Care programmes are selected and operated.
global_main.book.book Page 25 Tuesday, February 8, 2022 2:42 PM OPERATION Preparing the Wash Load NOTE Sort the wash load for best washing results, and • The dashes under the symbol give you then prepare the clothes according to the symbols information about the type of fabric and the on their care labels.
global_main.book.book Page 26 Tuesday, February 8, 2022 2:42 PM OPERATION detergents that are suitable for Drum (front • Part load: 1/2 of the normal amount. load) type washers. • Minimum load: 1/3 of full load. • If too many suds occur, reduce the detergent amount.
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global_main.book.book Page 27 Tuesday, February 8, 2022 2:42 PM OPERATION • The ezDispense drawer has two CAUTION compartments. Put the liquid detergent into the right hand side compartment and the • Close lid and cover of the compartment securely liquid fabric softener or liquid detergent into before use.
global_main.book.book Page 28 Tuesday, February 8, 2022 2:42 PM OPERATION Open the detergent dispenser drawer. NOTE • The manual dispenser cannot be used for dispensing pre-wash detergent. • When adding detergent tablets and water softener, be sure to turn off the ezDispense function.
global_main.book.book Page 31 Tuesday, February 8, 2022 2:42 PM OPERATION Extra Options *1 This option is automatically inserted in the programme and can not be deselected. NOTE • Rinse+, Delay End and Add Item options can be selected for every washing programme in the table below.
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global_main.book.book Page 32 Tuesday, February 8, 2022 2:42 PM OPERATION Spin Speed Programme Default Available Easy Care 1400 rpm Quiet Wash 800 rpm Up to 1000 rpm Allergy Care 1400 rpm Delicates 800 rpm Up to 800 rpm Hand/Wool 800 rpm Up to 800 rpm Sportswear 800 rpm...
global_main.book.book Page 33 Tuesday, February 8, 2022 2:42 PM OPERATION Extra Options and Press the Power button. Functions Add detergent. You can use the extra options and functions to customize the programmes. Select a washing programme. Customising a Washing Programme Customise the washing programme (Temp., Spin, Rinse+ and Intensive) as necessary.
global_main.book.book Page 34 Tuesday, February 8, 2022 2:42 PM OPERATION Press the Start/Pause button. NOTE Add Item • Selecting this option will tumble the clothes You can use this option in order to add or remove briefly every few minutes for up to 30 minutes clothes after the washing programme has started.
global_main.book.book Page 35 Tuesday, February 8, 2022 2:42 PM OPERATION • The delay time is the time to the end of the sounds, pour the detergent into the programme, not the start. The actual running compartment, up to the MAX line. time may vary due to water temperature, clothes - If the liquid fabric softener indicator and other factors.
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global_main.book.book Page 36 Tuesday, February 8, 2022 2:42 PM OPERATION Using both Dispensers for Liquid NOTE Detergent • Use the manufacturer’s recommendations on the detergent or fabric softener package when setting the ezDispense amounts for a standard 4-6 kg load. •...
global_main.book.book Page 37 Tuesday, February 8, 2022 2:42 PM OPERATION Press and hold the Dispenser 1 and Dispenser Press the Power button. 2 buttons at the same time for 3 seconds. Press and hold the Spin button for 3 seconds to Press the Dispenser 2 button to light up the clean the connected hose.
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global_main.book.book Page 38 Tuesday, February 8, 2022 2:42 PM OPERATION Press and hold the Delay End and Add Item buttons at the same time for 3 seconds to deactivate this function. Beep On/Off This appliance plays a melody when it starts and stops.
Page 39 Tuesday, February 8, 2022 2:42 PM SMART FUNCTIONS SMART FUNCTIONS LG ThinQ Application notifications on a smartphone. The notifications are triggered even if the LG ThinQ application is off. The LG ThinQ application allows you to communicate with the appliance using a smartphone.
Use a smartphone to control your appliance wireless router manual. remotely. You can also monitor your cycle • LG ThinQ is not responsible for any network operation so you know how much time is left in the connection problems or any faults, cycle.
LG ThinQ application. Statement • Launch the LG ThinQ application and select the This equipment shall be installed and used at a Smart Diagnosis feature in the menu. Follow minimum distance of 20 cm from the human body.
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global_main.book.book Page 42 Tuesday, February 8, 2022 2:42 PM SMART FUNCTIONS NOTE • For best results, do not move the smartphone while the tones are being transmitted.
global_main.book.book Page 43 Tuesday, February 8, 2022 2:42 PM MAINTENANCE MAINTENANCE WARNING • Unplug the appliance before cleaning to avoid the risk of electric shock. Failure to follow this warning may result in serious injury, fire, electric shock, or death. •...
global_main.book.book Page 44 Tuesday, February 8, 2022 2:42 PM MAINTENANCE Run this function once a month (or more often if appliance. Clean the inlet filter every six months or needed) to reduce build-up of detergent and so, or more often if the water is very hard or softener and other residue.
global_main.book.book Page 45 Tuesday, February 8, 2022 2:42 PM MAINTENANCE Cleaning the ezDispense Open the cover cap and pull out the drain tube. Drawer Clean the ezDispense compartments every time you refill the detergent/softener or change to a new type of detergent/softener. Remove and clean the detergent dispenser drawer once or twice a month.
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global_main.book.book Page 46 Tuesday, February 8, 2022 2:42 PM MAINTENANCE • Rinse the drawer in warm water to dissolve Wipe off any moisture with a dry towel or cloth the detergent residue or softener scale. after cleaning. • Use a soft cloth or brush to remove any residue.
Operation of your appliance can lead to errors and malfunctions. The following tables contain possible causes and notes for resolving an error message or malfunction. It is recommended to read the tables carefully below in order to save your time and money that may cost for calling to LG Electronics service centre.
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• Check and clean the drain filter. Door sensor malfunctions. dE dE1 dEz dE4 DOOR ERROR • Please call LG service centre. You can find your local LG service centre phone number in the warranty card. This is a control error. CONTROL ERROR •...
global_main.book.book Page 49 Tuesday, February 8, 2022 2:42 PM TROUBLESHOOTING ezDispense Error Messages Symptoms Possible Cause & Solution The amount of liquid detergent in the detergent compartment did not E d1 decrease. ezDispense ERROR 1 After putting the detergent into the detergent compartment, it was left for a long time and the detergent hardened.
global_main.book.book Page 50 Tuesday, February 8, 2022 2:42 PM TROUBLESHOOTING Symptoms Possible Cause & Solution Thumping sound Heavy clothes may produce a thumping sound. This is usually normal. • If the sound continues, the appliance is probably out of balance. Stop and redistribute the clothes.
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global_main.book.book Page 51 Tuesday, February 8, 2022 2:42 PM TROUBLESHOOTING Symptoms Possible Cause & Solution Appliance does not Door is open. operate. • Close the door and make sure that nothing is caught under the door preventing it from closing completely. Circuit breaker/fuse is tripped/blown.
global_main.book.book Page 52 Tuesday, February 8, 2022 2:42 PM TROUBLESHOOTING Symptoms Possible Cause & Solution Appliance does not Kinked drain hose. drain water. • Ensure that the drain hose is not kinked. Drain located higher than 1 m above the floor. •...
global_main.book.book Page 53 Tuesday, February 8, 2022 2:42 PM TROUBLESHOOTING Symptoms Possible Cause & Solution Staining Clothes were not properly sorted. • Always wash dark colours separately from light colours and whites to prevent discoloration. • Never wash heavily soiled items with lightly soiled items. Wrinkling Appliance is not unloaded promptly.
global_main.book.book Page 54 Tuesday, February 8, 2022 2:42 PM TROUBLESHOOTING ezDispense Symptoms Possible Cause & Solution Refill Alarm continues Detergent/softener has built up on the fluid level sensor. to display when • Open the compartment covers and clean the insides of the ezDispense detergent/softener is compartments with warm water.
• Find the Wi-Fi network connected to your smartphone and remove it, then not connected to the register your appliance on LG ThinQ. Wi-Fi network. Mobile data for your smartphone is turned on. • Turn off the Mobile data of your smartphone and register the appliance using the Wi-Fi network.