Before You Call Hewlett-Packard; Scope Of Support - HP Brio 8000 Supplementary Manual

3 Getting Telephone Assistance

Before You Call Hewlett-Packard

Before You Call Hewlett-Packard
Before you call for help, make sure you go through the following
checklist:
Read Chapter 2. You may find a solution to your problem there.
Check the table below to see if you are entitled to free support.
Make sure you have the details listed in Chapter 1 at hand when you
call. You may also be asked for the following details:
A list of devices that you or your HP-authorized reseller have added
•
to your computer.
A record of any information messages that you have received.
•
Be in front of your computer when you call, with your computer
running and your manuals easily available.

Scope of Support

The following table indicates whether you are entitled to free support
or not.
Type of problem
Installing Windows 95
Using Windows 95
Windows 3.11 and other
operating systems
12 English
Free
support Support Options
period
30 days from Per-incident fee-based service available
the date of after 30 days.
purchase
not available HP PC Software Assist
Refer to your HP-authorized reseller, or
software vendor.
not available HP PC Software Assist
Refer to your HP-authorized reseller, or
software vendor.
1
support pack.
1
support pack.