Samsung Q7FAM Series E-Manual page 5

Troubleshooting
Getting Support
93 Getting support through Remote Management
94 Finding the contact information for service
94 Requesting service
Diagnosing TV operational issues
There Is a Problem with the Picture
95 Testing the picture
I Can't Hear the Sound Clearly
97 Testing the sound
There Is a Problem with the Broadcast
My Computer Won't Connect
The TV Won't Connect to the Internet
The Schedule Recording/Timeshift Function Isn't Working
Anynet+ (HDMI-CEC) Isn't Working
I Have Trouble Launching/Using Apps
My File Won't Play
I Want to Reset the TV
Other Issues
Precautions and Notes
Before Using the Recording and Timeshift Functions
105 Before using the recording and schedule recording functions
107 Before using the timeshift function
Supported broadcasting audio options
Read Before Using Apps
Read Before Using the Internet
Read Before Playing Photo, Video, or Music Files
111 Limitations on use of photo, video, and music files
112 Supported external subtitles
112 Supported internal subtitles
113 Supported image formats and resolutions
113 Supported music formats and codecs
114 Supported video codecs
Read After Installing the TV
116 Picture sizes and input signals
117 Installing an anti-theft lock
117 Read before setting up a wireless Internet connection
Supported Resolutions for UHD Input Signals
118 If HDMI UHD Color is set to Off
118 If HDMI UHD Color is set to On
Read Before Connecting a Computer (Supported Resolutions)
119 IBM
119 MAC
120 VESA DMT
120 CEA-861
Supported Resolutions for Video Signals
121 CEA-861
Read Before Using Bluetooth Devices
122 Restrictions on using Bluetooth
Buttons and Functions
123 Buttons and functions available while playing multimedia
content
Licence