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Compaq A1500 User Manual

Compaq A1500 User Manual

Hp compaq a1500: users manual
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N
OTICE
 2000 Compaq Computer Corporation
COMPAQ and the Compaq logo Registered in U.S. Patent and Trademark Office.
Microsoft and Windows are trademarks of Microsoft Corporation.
All other product names mentioned herein may be trademarks or registered trademarks of their respective companies.
Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document
is subject to change without notice.
The information in this publication is subject to change without notice and is provided "AS IS" WITHOUT WARRANTY
OF ANY KIND. THE ENTIRE RISK ARISING OUT OF THE USE OF THIS INFORMATION REMAINS WITH
RECIPIENT. IN NO EVENT SHALL COMPAQ BE LIABLE FOR ANY DIRECT, CONSEQUENTIAL, INCIDENTAL,
SPECIAL, PUNITIVE OR OTHER DAMAGES WHATSOEVER (INCLUDING WITHOUT LIMITATION, DAMAGES
FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION OR LOSS OF BUSINESS INFORMATION), EVEN
IF COMPAQ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING SHALL
APPLY REGARDLESS OF THE NEGLIGENCE OR OTHER FAULT OF EITHER PARTY AND REGARDLESS OF
WHETHER SUCH LIABILITY SOUNDS IN CONTRACT, NEGLIGENCE, TORT, OR ANY OTHER THEORY OF
LEGAL LIABILITY, AND NOTWITHSTANDING ANY FAILURE OR ESSENTIAL PURPOSE OF ANY LIMITED
REMEDY.
The limited warranties for Compaq products are exclusively set forth in the documentation accompanying such products.
Nothing herein should be construed as constituting a further or additional warranty.
Compaq A1500
First Edition (August 2000)

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  • Page 1 LEGAL LIABILITY, AND NOTWITHSTANDING ANY FAILURE OR ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. The limited warranties for Compaq products are exclusively set forth in the documentation accompanying such products. Nothing herein should be construed as constituting a further or additional warranty. Compaq A1500 First Edition (August 2000)

  • Page 3: Table Of Contents

    Loading Different Sized Paper ... 20 Printing on Envelopes... 20 Calibrating the Scanner ... 21 Front Control Panel Setup Button... 22 USING THE COMPAQ A1500 SETTINGS UTILITY 23 Accessing the Settings Utility... 23 Main Settings Window ... 23 Print Settings ... 24 Fax Settings ...

  • Page 5: Using This Guide

    Locating Help Compaq provides you with several resources to help you learn about your Compaq A1500. A few of these resources are: Basic Troubleshooting The Basic Troubleshooting chapter of this guide shows how to fix many common All-In-One related issues.

  • Page 7: Getting Started

    Step 1: Unpack the Box When unpacking the box containing your Compaq A1500 All-In-One, make sure that all of the items listed below are included. If there are any missing or damaged parts, return the All-In-One in its original packaging to the place of purchase.

  • Page 8: Step 2: Choose A Location For The A1500

    • Tape • Packing materials CAUTION: For instructions on removing the packing material, see the Compaq A1500 All-In-One setup poster. Step 4: Set Up the Document Trays The A1500 uses several trays to support your paper documents. Document Exit Tray...

  • Page 9: Step 5: Connect The Ac Power Cord

    Step 5: Connect the AC Power Cord This section shows you how to connect the A1500 to the electrical outlet using the AC power cord. Connect one end of the AC power cord into the back of the A1500. Connect the other end into a standard AC power outlet (120V, 60Hz).

  • Page 10: Step 7: Connect The Telephone Line Cord

    6. Insert the bottom of the black ink cartridge into the right carriage slot. Press back until the cartridge snaps firmly into place. Installing the printer cartridge 7. Insert the bottom of the color ink cartridge into the left carriage slot. Press back until the cartridge locks firmly into place.

  • Page 11: Step 9: Load Paper

    IMPORTANT: If your computer is on when you connect the USB cable, Windows will detect the Compaq A1500 and will ask you for the driver disk. Select the Cancel button on the dialog that appears. You are now ready to start the software installation.

  • Page 13: Compaq A1500 Software Installation

    Compaq A1500 Software Installation Although your Compaq A1500 can be used as a stand alone copier and fax machine, you will get the greatest benefit from your A1500 by connecting it to your computer and installing the included software. Installing the software will allow you to: •...

  • Page 14: Installing The Software

    IMPORTANT: For proper software installation, you MUST cancel the Add New Hardware wizard! Windows detects that you have installed the Compaq A1500 and asks you for the Driver disk. Select the Cancel button on the above dialog. If you are starting Windows for the first time, Windows asks you to select a printer.

  • Page 15: Compaq A1500 Controls And Features

    Compaq A1500 Controls and Features Control Locations and Functions Take a moment to become familiar with the main components of your A1500. Front view of the A1500 Controls Control Panel Accesses the functions of the A1500. Document Input Aligns original document for faxing, Guides copying, or scanning.

  • Page 16: Rear View

    Rear View Rear View Features AC power cord connector. USB port (top right). Extension (EXT) Line to telephone or answering machine. Telephone (LINE) to wall jack.

  • Page 17: Common Procedures

    Common Procedures This section describes several common procedures that you will need to operate your Compaq A1500. These procedures include: • Using the A1500 Monitor Program • Using the A1500 Settings Utility to set up Print, Fax, Copy and Scan operations including Speed Send and Control Form •...

  • Page 18: Changing Default Settings

    When the PC is connected it can automatically detect this condition and reset the date and time for you. The date and time can be set from the computer using the Compaq A1500 Settings Utility or from the A1500 control panel. Setting the Date and Time using the Settings...

  • Page 19: Printing Reports

    • Always print a confirmation report • Never print a confirmation report To make your selection, use the Message Confirm pull- down box in the Fax section of the Compaq A1500 Settings Utility. Fax Confirmation Report From the control panel you can print out a confirmation report for the last fax sent.

  • Page 20: Changing Print Cartridges

    For more information, see the “Cleaning Print Cartridges” section in this chapter. Changing Print Cartridges using your Computer 1. Access the Compaq A1500 Printer Control Program by right-clicking the A1500 Monitor icon in your system tray, or by clicking Start Program Compaq A1500 All-In- One Compaq A1500 Control Program.

  • Page 21: Aligning Print Cartridges

    Print Cartridges” in the next section below. Aligning Print Cartridges Cartridge alignment can be done from the computer by using the Compaq A1500 Printer Control Program, or from the A1500 front control panel. The print cartridges should be aligned after installing a new print cartridge or if the black portions of graphics do not align with the color portions.

  • Page 22: Cleaning Print Cartridges

    A1500 control panel or the computer. • Wiping the print cartridge nozzles. Cleaning the Cartridges using the Computer 1. Access the Compaq A1500 Printer Control Program by right clicking on the A1500 Monitor icon, or by clicking Start Programs Compaq A1500 All-In-One Compaq A1500 Control Program.

  • Page 23: Installing And Using The Photo Cartridge

    Checking the Cartridge Cleaning Printout 1. Examine the test pattern. The example below shows a test pattern of all nozzles functioning correctly. The first pattern printed in each group is from the black (or photo) cartridge. The second one is from the color cartridge. 2.

  • Page 24: Loading Different Sized Paper

    For standalone copy and fax operations make sure that you select the correct paper size. Setting Paper Size using the Settings Utility 1. Access the Compaq A1500 Settings Utility by clicking on the A1500 Monitor icon, or click Start Programs Compaq A1500 All-In- One Compaq A1500 Settings Utility.

  • Page 25: Calibrating The Scanner

    Inserting an envelope When printing is complete: 1. Replace the printer paper in the paper input tray. 2. Squeeze and slide the paper guide so that it touches the paper. Calibrating the Scanner The scanner may need calibrating if you see vertical streaks in your scanned or copied images.

  • Page 26: Front Control Panel Setup Button

    From the Setup button on the All-In-One control panel, you can select the following features. Most of the features along with many more features are available from the Compaq A1500 Settings Utility on your computer. To access the Setup button features: 1.

  • Page 27: Using The Compaq A1500 Settings Utility

    There are a number of ways to access the A1500 Settings Utility: • From the Start button: Click Start Programs Compaq A1500 All-In- Compaq A1500 Settings Utility. • From the system tray, left click on the A1500 Monitor icon, as shown below:...

  • Page 28: Print Settings

    Print Settings Select the Print button from the main settings window to access the Print Settings. Print Settings Window The Print Settings gives you access to the Control Program and the Printer Properties. For more information on using the Control Program and Printer Properties, see the Printing chapter later in this manual.

  • Page 29: Advanced Fax Settings

    Speed Send Setup Press the Setup button to set up your list of frequently dialed fax numbers and to create group lists. See the Speed Send section for more information. Advanced Fax Settings Press the Advanced button to display the advanced fax settings.

  • Page 30: Speed Send Settings

    Speed Send Settings The Speed Send Settings are accessed from the Fax Settings page. Speed Send Settings Window Your A1500 includes a Speed Send button (the # button). As the name implies, you can use this button to send faxes and emails quickly, to one person or to many people all at once.

  • Page 31: Copy Settings

    Display Name Once you’ve chosen a group number, give the group a name. The group name can be up to 14 characters, and will be displayed on the A1500 LCD panel. The LCD panel will indicate whether a Speed Send entry is a group by displaying the word GROUP by the entry number.

  • Page 32: Scan Settings

    Scan Settings The Scan Settings window controls the scan type and contrast and the Scan To list. Scan Settings Window Scan To Menu When you press the Scan button on the A1500, a Scan To menu appears on the LCD display panel. The first two menu entries are User Folder and Email.

  • Page 33: Control Form Settings

    Clearing an Entry To clear an entry of all information, first select the speed send number you wish to clear and then press the Clear button. Scan Type By default, the A1500 performs normal resolution color scans. You can change the default scan type to three different black settings and three different color settings.

  • Page 35: Control Form

    Control Form Overview The Compaq Control Form is a paper document that you can use to give instructions to your A1500. You can mark it with a pencil or pen and feed it into the scanner. The A1500 software will then read your instructions and execute them.

  • Page 36: Using The Control Form To Copy

    Using the Control Form to Fax You can use the Compaq Control Form to fax documents. But first, see the Compaq A1500 Settings Utility section for instructions on setting up your Control Form Fax FROM and Fax TO lists.

  • Page 37: Printing

    2. Open the program’s File menu. 3. Select Print… or Print Setup from the File menu. Make sure the Compaq A1500 is selected as your printer. If it isn’t, select it now. When installed, your A1500 is initially set as the default printer.

  • Page 38: Accessing The Control Program

    The advanced tab allows you to change how the printer handles color printing. You should rarely need to change these settings, if at all. Accessing the Control Program To access the Compaq A1500 control program: Click Start Programs Compaq A1500 All-In-One Compaq A1500 Control Program. -or-...
  • Page 39 Options From the options tab, you can control some of the behavior of the Control Program. The options available will vary depending on your Operating System. Some of the options that might appear here include minimizing the window when a print job starts and enabling or disabling sound effects.

  • Page 41: Faxing

    Faxing The Compaq A1500 All-In-One offers three ways to send a fax: • Using the front control panel • Using the Compaq Control Form • Using the computer When sending color faxes, the receiving fax machine will print in color only if it supports color. Otherwise the fax will be sent as a traditional black and white fax.

  • Page 42: Advanced Faxing Features

    Advanced Faxing Features In addition to the telephone number, you can adjust the fax resolution and contrast. Use the Menu and Options buttons located on the left and right side of the LCD panel. To access the advanced faxing features: 1.

  • Page 43: Speed Sending

    Speed Sending Up to 70 Speed Send numbers are set up on the host computer using the Compaq A1500 Settings Utility as described in the “Speed Send Settings” section of the Using the A1500 Settings Utility chapter. Once the Speed Send numbers are set up, you are ready to begin faxing with Speed Send.

  • Page 44: Confirming Transmission

    (retry count) the All-In-One fails to connect, the machine returns to the Ready state. Set the retry interval and count using the Compaq A1500 Settings Utility. Press the Stop button to stop sending a fax that is trying to transmit.

  • Page 45: Fax Forwarding

    DRPD service must be obtained from your local telephone company. Use the following steps on the Compaq A1500 control panel to teach it the ring pattern it should answer: 1. Press Setup. 2. Press the Menu button until you see this display: 3.

  • Page 46: Using The Compaq Control Form To Fax

    Using the Compaq Control Form to Fax You can use the Compaq Control Form to fax documents. See the Compaq A1500 Settings Utility section for instructions on setting up your list of Fax FROM and Fax TO lists. Press the Control Form button. A copy of the Control Form will print.

  • Page 47: Copying

    Copying Copying Overview The Compaq A1500 All-In-One offers three ways to make copies. You can make copies: • Using the front control panel • Using the Compaq Control Form Preparing Documents for Copying You can use the A1500 to copy documents that are print on standard letter, legal, or A4-sized paper.

  • Page 48: Advanced Copy Features

    Advanced Copy Features In addition to the copy quantity, you can change the copy type, contrast, size, collate, and order from their default settings. This is done using the Menu and Options keys located on the left and right side of the LCD panel. To change the default settings instead, use the Settings Utility.

  • Page 49: Scanning

    Scanning Scanning Overview The Compaq A1500 All-In-One offers three ways to scan a document. You can scan: • Using the control panel of the A1500 • Using the Compaq Control Form • Using the computer The driver supports scanning from the bundled applications as well as all your favorite computer programs.

  • Page 50: Scan To Applications

    Scan To number, and press the Scan button. Scanning with the Computer The Compaq A1500 provides a standard TWAIN interface for scanning documents into the PC. TWAIN is a common scanner interface supported by many application programs.

  • Page 51: Advanced Scanning

    Advanced Scanning For each scan, you can adjust the scan type, contrast, and file type. Use the Menu and Options buttons located on the left and right side of the LCD panel to make adjustments. To access the advanced scanning features: 1.

  • Page 53: Maintaining Your A1500

    Maintaining Your A1500 Cleaning the Document Scanner For best quality faxes and scans, you may occasionally need to clean some internal parts of the machine, such as the: • white roller • scanning glass If these parts are dirty, documents scanned or sent to another fax machine will not be clear.

  • Page 55: Alternate Setups

    Alternate Setups Using the A1500 Extension Feature When sharing a telephone line between the Compaq A1500 All-In-One and other equipment use the EXT connection. If you wish to connect more than one device, a multiple outlet adapter may be required. To connect the A1500 to an optional extension telephone: Plug one end of the telephone cord into the...

  • Page 56: Drpd

    DRPD The recommendations above for connecting additional devices still apply if using Distinctive Ring Pattern Detection (DRPD). The A1500 will only pick up calls made to the telephone number that has the Ring Pattern that it has learned. DRPD setup instructions may be found in the “Receiving Automatically in DRPD Mode”...
  • Page 57 A. A1500 and Telephone (optional) T e l e p h o n e Wall Jack A1500 Fax Receive Modes Mode Selection Description Receives faxes automatically. To receive faxes manually, press Start twice on the A1500 or press *9* on the extension telephone.
  • Page 58 D. A1500, Computer Modem, Answering Machine, and Telephone T e l e p h o n e Wall Jack P C M o d e m A1500 Fax Receive Mode Selections Mode Selection Description Do not use for this configuration. To receive faxes manually, press START twice on the A1500 or press *9* on the telephone.

  • Page 59: Basic Troubleshooting

    Doing so could harm the A1500. Clearing a Document Jam While scanning documents with your Compaq A1500, you could experience a document jam. If a document jam occurs, the following message is...

  • Page 60: Error Messages

    Error Messages Occasionally the A1500 may display an error message on the Control Panel’s Liquid Crystal Display (LCD) screen. Often, the error can be easily resolved and the current task can be completed. The following table lists the error messages you may encounter, the most probable cause, and a simple solution.

  • Page 61: Fax Messages

    SYMPTOM/MESSAGE “ENTER FAX NUMBER TO DIAL" with beep warning tone and return to READY state. “LOAD DOCUMENT" with beep warning tone and return to READY state. “RESOURCE BUSY, TRY LATER” with beep warning tone and return to prior state. “CLR DOCUMENT JAM” “DOCUMENT OUT, PLEASE WAIT”...
  • Page 62 SYMPTOM/MESSAGE “LOAD DOCUMENT" with beep warning tone and return to READY state. “ADD PAPER” with beep warning tone and return to READY state. “RESOURCE BUSY, TRY LATER” with beep warning tone and return to prior state. “REMOVE PAPER JAM THEN PRESS CLEAR”...
  • Page 63 Verify that a standard USB cable is connected to the computer and that the computer is on and not in sleep mode. Verify that the A1500 software is properly installed and running by selecting A1500 Settings from the Compaq A1500 program group. Retry.
  • Page 64 Verify that a standard USB cable is connected to the computer and that the computer is on and not in sleep mode. Verify that the A1500 software is properly installed and running by selecting A1500 Settings from the Compaq A1500 program group. Retry.

  • Page 65: Correcting Problems

    Correcting Problems Some of the problems that you may encounter are listed in the previous tables titled Error Messages. Occasionally, other problems may arise that you could solve yourself. They are listed in the following tables along with a possible cause and possible solution.

  • Page 66: Print Quality Problems

    Symptom Light or blurred characters Smudged or dark characters Characters with white lines Color print quality is poor. Characters are improperly formed or not aligned correctly. Vertical straight lines in tables, borders and graphs are not smooth. Solid black areas on transparencies contain white streaks.

  • Page 67: Printing And Copying Problems

    Symptom Printer is on, but nothing prints. Printer seems to be printing, but no characters are printing. Unexpected characters print or characters are missing. Printer prints very slowly. The Control Panel does not respond. Making a local copy at 100% does not print on a single sheet although the same size paper is in the paper input tray.

  • Page 68: Paper Feeding Problems

    Symptom Paper is jammed Paper sticks together. Paper fails to feed. Multiple sheets of paper fed. Paper skews or buckles in the paper bin. Envelopes skew or fail to feed correctly in the paper bin. Transparencies stick together in the paper exit.
  • Page 69 • Your scanner may be busy with a copying or faxing job. When the current job is completed, try again. • Make sure that the application selects the Compaq A1500 Scanner as the Twain Scanner • Reinstall the scanner driver by re-installing the A1500 software.

  • Page 70: Regulatory And Safety Notices

    Regulatory and Safety Notices Federal Communication Commission Notice This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 71: Ringer Equivalence Number

    U.S. Regulations Governing the Use of Modems This equipment complies with Part 68 of the FCC rules. Located on the rear of the Compaq A1500 All- In-One is a label that contains, among other information, the FCC Registration Number and Ringer Equivalence Number (REN) for this equipment.
  • Page 72 For the Compaq Customer Support Center and your nearest Compaq Authorized reseller in North America, call 1-800-345-1518 or write: Compaq Customer Support Center P.O. Box 692000 Houston, Texas 77269-2000 Telephone Consumer Protection Act of 1991 The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone facsimile machine unless such message...
  • Page 73 • Servicing Except as explained elsewhere in the Compaq documentation, do not service any Compaq product yourself. Opening or removing covers that are marked may expose you to electric shock. Service needed on components inside these compartments should be done by a Compaq authorized service provider.
  • Page 74 • Extension Cord If an extension cord or power strip is used, make sure that the cord or strip is rated for the product and that the total ampere ratings of all products plugged into the extension cord or power strip do not exceed 80% of the extension cord or strip ampere ratings limit.

  • Page 75: Index

    NDEX A1500 Preparing for Use, 4 Setting Up, 6 A4 Paper, 24 Loading, 20 AC Power Cord, 5 Accessing Control Program, 34 Settings Utility, 23 Add New Hardware Wizard, 10 Addresses Setting Speed Send, 26 Advanced Copy Settings, 44 Fax Settings, 38 Scan Settings, 47 Aligning Cartridges, 17, 35...
  • Page 76 Printer Settings, 33 Restoring Copy, 27 Restoring Fax, 24, 25 Restoring Scan, 29 Scan Settings, 28 Setting, 14 Description Compaq A1500 software, 9 Printer Driver, 9 Scanner Driver, 9 Determining Fax Forwarding Mode, 42 Devices Connecting to A1500, 52 Dial button, 11...
  • Page 77 Receiving, 40 Receiving Manually, 40 Redialing, 25, 40 Resolution, 24, 38 Scanning to Memory, 25 Sending, 37 Settings, 24 Speed Sending, 39 to Everyone, 39 Type, 24, 38 using Control Form, 32, 42 Using Email, 39 Fax button, 11 Fax Forwarding, 22 Canceling, 41 Determining Mode, 42 Setting, 41...
  • Page 78 Modem, 52, 53, 54 Modems, 67, 68, 70 Computer, 51 Monitor Program, 13 Icon, 23 Name of Fax Machine, 24 Notices, 66 Nozzles Cleaning, 19 OCR, 9 Quality, 46 OHD. See On Hook Dialing On Hook Dialing (OHD), 39 Onion Skin Paper, 43 Operating Silently, 25 Stand Alone, 14...
  • Page 79 ReadIRIS, 9, 28, 47 Rear View Illustrated, 12 Receipts, 37, 43, 45 Receive Log Printing, 22 Receive Mode Fax, 22, 24 Receiving Faxes, 40 Faxes Automatically, 40 Faxes Manually, 40 Reception Log Printing, 15 Recommendations Setting up, 4 Red X in System Tray, 13 Redialing Automatically, 40...
  • Page 80 Scan Menu, 28 Scan Type, 29, 47 Speed Send, 26 Volumes, 25 Settings Advanced Fax, 25 Changing Defaults, 23 Copy, 27 Fax, 24 Main, 23 Print, 24 Printer, 33 Printer Properties, 33 Saving, 23 Scan, 28 Speed Send, 25 Settings Utility, 23 Accessing, 23 Setup Speed Send, 25...
  • Page 81 Vertical Streaks Scanner, 21 Volume Ringer, 25 Speaker, 25 Web Site, 1 Wiping Cartridges, 19 Wrinkled Paper, 37, 43, 45 Index-7...

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