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HP Pavilion DV7-4179 Maintenance And Service Manual

Entertainment pc
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HP Pavilion dv7 Entertainment PC
Maintenance and Service Guide

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Summary of Contents for HP Pavilion DV7-4179

  • Page 1 HP Pavilion dv7 Entertainment PC Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: Revision History

    Revision history Revision ENWW Publication date August 2010 December 2010 Description ● Chapter 1 — added new descriptions for the following components: ◦ Hard drive ◦ Processor ◦ WLAN module ● Chapter 3 and Chapter 4 — added new spare part numbers and descriptions for the following components: ◦...
  • Page 4 Revision history ENWW...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice ENWW...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ... 1 2 Components ... 7 Top components ... 7 TouchPad ... 7 TouchPad buttons ... 8 Lights ... 9 Buttons and Fingerprint Reader (select models only) ... 10 Keys ... 11 Front components ... 12 Right-side components ...
  • Page 8 Grounding guidelines ... 41 Component replacement procedures ... 44 Service tag ... 44 Computer feet ... 45 Battery ... 46 Primary hard drive cover ... 47 Hard drive ... 48 Secondary hard drive ... 50 WLAN module ... 52 RTC battery ... 56 Memory module ...
  • Page 9 Main menu ... 99 Security menu ... 99 System Configuration menu ... 99 Diagnostics menu ... 100 6 Specifications ... 101 Computer specifications ... 101 17.3-inch, HD+ flush glass AntiGlare display specifications ... 102 17.3-inch, HD+ BrightView display specifications ... 103 Hard drive specifications ...
  • Page 10 Display ... 121 Index ... 127 ENWW...

  • Page 11: Product Description

    Product description Category Product Name Processors ENWW Description HP Pavilion dv7 Entertainment PC AMD Phenom™ processors AMD Phenom X2 Dual-Core N970 Quad-Core, 35W, 2.20-GHz with 2.0-MB L2 cache AMD Phenom X2 Dual-Core N950 Quad-Core, 35W, 2.10-GHz with 2.0-MB L2 cache AMD Phenom X2 Dual-Core N930 Quad-Core, 35W, 2.00-GHz with 2.0-MB L2...
  • Page 12 Category Chipset Graphics Chapter 1 Product description Description AMD Turion™ processors AMD Turion X2 Dual-Core N570 Dual-Core, 35W, 2.70-GHz with 2.0-MB L2 cache AMD Turion X2 Dual-Core N550 Dual-Core, 35W, 2.50-GHz with 2.0-MB L2 cache AMD Turion X2 Dual-Core N530 Dual-Core, 35W, 2.50-GHz with 2.0-MB L2 cache AMD Turion X2 Dual-Core N350 Dual-Core, 35W, 2.40-GHz with 1.0-MB L2 cache...
  • Page 13 Category Panels Memory Hard drives ENWW Description Supports Blu-ray and/or HD-DVD playback with HD Decode, DX11 support and HDMI support ● 17.3-inch, SVA HD+ (1600 x 900) LED BrightView ● 17.3-inch, SVA HD+ (1600 x 900) LED flush glass AntiGlare ●...
  • Page 14 Category Optical drives Webcam Microphone Audio Ethernet Wireless Chapter 1 Product description Description Single hard drive configurations: ● 1-TB, 5200-rpm ● 750-GB, 5200-rpm ● 640-GB, 7200-rpm ● 640-GB, 5400-rpm ● 500-GB, 7200-rpm ● 320-GB, 7200-rpm ● 250-GB, 7200-rpm 12.7-mm tray load Serial ATA Fixed (1 screw for removal) Support for the following optical drives:...
  • Page 15 Category External media card Internal media card Ports Keyboard/pointing devices Power requirements ENWW Description Atheros 9285G 802.11b/g/n 1x1 WiFi Adapter Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 2.1+EDR Combo adapter (BT3.0+HS ready) Broadcom 4322 802.11a/b/g/n WLAN module Broadcom BCM94313 802.11b/g/n WLAN module Realink RT3090BC4 802.11b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo adapter 5-in-1 Digital Media Reader...
  • Page 16 Category Security Operating system Serviceability Chapter 1 Product description Description 90-W AC adapter (discrete models) 65-W AC adapter with (UMA models) Kensington Security Lock Fingerprint reader with Digital Persona software support (select models only) Preinstalled: Windows® 7 Professional (64 bit) Windows 7 Home Premium (32 and 64 bit) Windows 7 Home Basic (32 and 64 bit) AC adapter...

  • Page 17: Components

    Components Top components TouchPad Component TouchPad To view or change the pointing device preferences: Select Start > Devices and Printers. Right-click the device representing the computer. Select Mouse settings. ENWW Function Moves the pointer and selects or activates items on the screen. Top components...

  • Page 18: Touchpad Buttons

    TouchPad buttons Item Description TouchPad On/Off button TouchPad zone* Left TouchPad button Right TouchPad button To view or change pointing device preferences: Select Start > Devices and Printers. Right-click the device representing your computer. Select Mouse settings. Chapter 2 Components Function Turns the TouchPad on and off.

  • Page 19: Lights

    Lights Item Description Caps Lock light Power light Volume Mute light Wireless light TouchPad light Fingerprint Reader light ENWW Function On—The Caps Lock is on. ● On—The computer is on. ● Flashing—The computer is in Sleep. ● Off—The computer is off or in Hibernation. Amber—The computer sound is off.

  • Page 20: Buttons And Fingerprint Reader (Select Models Only)

    Buttons and Fingerprint Reader (select models only) Item Description Power button Fingerprint Reader (select models only) This table describes the factory settings. For information about changing the factory settings, see Help and Support. Chapter 2 Components Function Press the Power button to: ●...

  • Page 21: Keys

    Keys Item Description Windows Logo key Windows Applications key Integrated numeric keypad Function keys ENWW Function Press the esc and keys at the same time to display system information. Press the at the same time as a function key or the execute frequently used system functions.

  • Page 22: Front Components

    Front components Description Speakers Right-side components Item Description Power light Hard Disk Drive light USB ports (2) Optical Drive light Optical drive AC Adapter light Power connector Security Cable slot Chapter 2 Components Function Produce sound. Function ● On—The computer is on. ●...

  • Page 23: Left-Side Components

    Left-side components Item Description Vents (2) External Monitor port RJ-45 (network) jack HDMI port eSATA/USB port USB port Audio-in (microphone) jack Audio-out (headphone) jack SD card reader ENWW Function Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 24: Bottom Components

    Bottom components Item Description Battery bay Battery Release latch Vents (7) Primary Hard Drive bay Integrated subwoofer Chapter 2 Components Function Holds the battery. Releases the battery from the battery bay. Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 25: Display Components

    Display components Item Description Internal microphones (2) Webcam light Webcam ENWW Function Record sound. On—The webcam is in use. Records video, and captures still photographs. Display components...

  • Page 26: Wireless Antennas

    Wireless antennas On select computer models, at least 2 antennas send and receive signals from one or more wireless devices. These antennas are not visible from the outside of the computer. NOTE: For optimal transmission, keep the areas immediately around the antennas free from obstructions.

  • Page 27: Additional Hardware Components

    Additional hardware components Item Description Power cord* AC adapter Battery* * Batteries and power cords vary in appearance by region and country. ENWW Function Connects an AC adapter to an AC outlet. Converts AC power to DC power. Provides power when the computer is not connected to an external power source.

  • Page 28: Illustrated Parts Catalog

    Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. (1) Product name: This is the product name affixed to the front of the computer. (2) Serial number (s/n): This is an alphanumeric identifier that is unique to each product. (3) Part number/Product number (p/n): This number provides specific information about the product's hardware components.
  • Page 29 Service tag ENWW...

  • Page 30: Computer Major Components

    Computer major components Item Description 17.3-inch display assembly HD+ BrightView display assembly with webcam and 2 microphones for use in silver computers (includes wireless antenna transceivers and cables) Chapter 3 Illustrated parts catalog Spare part number 605324-001 ENWW...
  • Page 31 Item Description HD+ flush glass AntiGlare display assembly with webcam and 2 microphones for use in silver computers HD+ BrightView display assembly with webcam and 2 microphones for use in black computers HD+ Brightview display assembly with webcam and 2 microphones for use in white computers NOTE: numbers.
  • Page 32 Item Description AMD Phenom X2 Dual-Core N850 Tri-Core, 35W, 2.20-GHz with 1.5-MB L2 cache AMD Phenom X2 Dual-Core N830 Tri-Core, 35W, 2.10-GHz with 1.5-MB L2 cache AMD Phenom X2 Dual-Core N660 Dual-Core, 35W, 3.00-GHz with 2.0-MB L2 cache AMD Phenom X2 Dual-Core N640 Dual-Core, 35W, 2.90-GHz with 2.0-MB L2 cache AMD Phenom X2 Dual-Core N620 Dual-Core, 35W, 2.80-GHz with 2.0-MB L2 cache...
  • Page 33 Blu-ray ROM with LightScribe DVD±R/RW SuperMulti Double-Layer Combo Drive ● Blu-ray ROM DVD±R/RW SuperMulti Double-Layer Combo Drive (via software) (15) HP Bluetooth 2.1 integrated module with wireless technology (does not include a Bluetooth module cable) (16) Memory modules DDR3, 1333-MHz 1-GB memory module...
  • Page 34 Item Description 6-cell, 55-Wh, 2.55-Ah Li-ion battery for use with all computer models 6-cell, 62-Wh, 2.8-Ah Li-ion battery for use with all computer models 9-cell, 93-Wh, 2.8-Ah Li-ion battery for use with all computer models (20) WLAN module Atheros AR9280 802.11a/b/g/n 2x2 WiFi Adapter for use in Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Canada, Guinea, Haiti, Jamaica, Guam, Nether Antilles, Puerto Rico, St.
  • Page 35 Item Description Broadcom 4322 802.11a/b/g/n WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Belarus, Belgium, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, Czech Republic, Zaire, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador,...
  • Page 36 Item Description Realink RT3090BC4 802.11b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo adapter for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, the Cayman Islands, Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, the Czech Republic,...

  • Page 37: Display Assembly Components

    Item Description Base enclosure for use with silver computer models (includes rubber feet) (23) Primary hard drive cover Display assembly components Flush glass display assembly spare parts Item Description Display enclosure (includes wireless antenna transceivers and cables and logo LED board and cable) Webcam/microphone module Display Hinge Kit (includes right and left hinges)

  • Page 38: Brightview Panel

    BrightView panel Item Description Display bezel For use in silver computer models For use in all other computer models Display hinge cover Display Hinge Kit (includes left and right hinges) Display panel (includes display panel cable) Webcam/microphone module Display Cable Kit (includes display panel cable and Webcam cable) Wireless antenna (select models only) Display enclosure For use in silver computers...

  • Page 39: Mass Storage Devices

    Item Description For use in white computers For use in black computers Display Rubber Kit (not illustrated, includes display bezel rubber screw covers) Display Screw Kit (not illustrated) Mass storage devices Item Description Optical drive (includes bezel and bracket) ● Blu-ray ROM with LightScribe DVD±R/RW SuperMulti Double-Layer Combo Drive ●...

  • Page 40: Miscellaneous Parts

    Item Description 500-GB, 7200-rpm 250-GB, 7200-rpm Hard drive only (does not include bracket rails, connector cable, Mylar cover with tab, screws, or rubber isolators) 640-GB, 7200-rpm 640-GB, 5400-rpm 500-GB, 5400-rpm 320-GB, 7200-rpm Hard Drive Hardware Kit (not illustrated, includes left and right bracket rails, connector cable, Mylar cover with tab, 4 screws, and 4 rubber isolators) Miscellaneous parts Description...

  • Page 41: Sequential Part Number Listing

    490371-111 Power cord for use in Switzerland 537921-001 HP Integrated module with Bluetooth 2.1 wireless technology (does not include a Bluetooth module cable) 580101-002 Atheros AR9280 802.11a/b/g/n 2x2 WiFi Adapter for use in Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Canada, Guinea, Haiti, Jamaica, Guam, Nether Antilles, Puerto Rico, St. Kitts and Nevis, St.
  • Page 42 Spare part Description number 582564-002 Broadcom 4322 802.11a/b/g/n WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Belarus, Belgium, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, Czech Republic, Zaire, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equitorial Guinea,...
  • Page 43 Spare part Description number 594166-001 AMD Phenom X2 Dual-Core N620 Dual-Core, 35W, 2.8-GHz processor with 2-MB L2 cache (includes replacement thermal material) 594167-001 AMD Phenom X2 Dual-Core P820 Tri-Core, 25W, 1.8-GHz processor with 1.5-MB L2 cache (includes replacement thermal material) 594168-001 AMD Phenom X2 Dual-Core N830 Tri-Core, 35W, 2.1-GHz processor with 1.5-MB L2 cache (includes replacement thermal material)
  • Page 44 Spare part Description number 603680-001 Optical drive cable 603783-001 320-GB, 7200-rpm hard drive only (does not include left and right bracket rails, connector cable, Mylar cover with tab, screws or rubber isolators) 603784-001 500-GB, 7200-rpm hard drive (includes left and right bracket rails, connector cable, Mylar cover with tab, 4 screws, and 4 rubber isolators) 603785-001 640-GB, 5400-rpm hard drive only (does not include left and right bracket rails, connector cable, Mylar...
  • Page 45 Spare part Description number 605344-041 Keyboard for use in Germany 605344-051 Keyboard for use in France 605344-061 Keyboard for use in Italy 605344-071 Keyboard for use in Spain 605344-121 Keyboard for use in French Canada 605344-131 Keyboard for use in Portugal 605344-211 Keyboard for use in Hungary 605344-221...
  • Page 46 Spare part Description number 605498-001 System board for ATI Mobility Radeon HD 5650 discrete graphics with 1-GB of dedicated memory without subwoofer 605560-005 Atheros AR9285 802.11b/g/n module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cayman Islands, Canada, Cape Verde, Central African Republic, Chad, Chile, People's...
  • Page 47 Spare part Description number 615688-001 System board for use on computer models equipped with UMA graphics subsystem memory, but no subwoofer v.1.0 (includes replacement thermal material) 616334-001 AMD Turion X2 Dual-Core N350 Dual-Core 2.40-GHz, 35W processor with 1-MB L2 cache (includes replacement thermal material) 616335-001 AMD Phenom X2 Dual-Core P840 Tri-Core 1.90-GHz 25W processor with 1.5-MB L2 cache (includes...
  • Page 48 Spare part Description number 634686-001 AMD Athlon X2 Dual-Core N370 Dual-Core 2.50-GHz 35W processor with 1-MB L2 cache (includes replacement thermal material) 634687-001 AMD Phenom X2 Dual-Core P650 Dual-Core 2.60-GHz 25W processor with 2-MB L2 cache (includes replacement thermal material) 634688-001 AMD Phenom X2 Dual-Core P860 Dual-Core 2.00-GHz 25W processor with 1.5-MB L2 cache (includes replacement thermal material)

  • Page 49: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Flat-bladed screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 50: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 51: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 52: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 53: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 54: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 78 screws, in 13 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.

  • Page 55: Computer Feet

    Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Feet Kit, spare part number 605644-001. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. ENWW Component replacement procedures...

  • Page 56: Battery

    Battery Description 6-cell, 55-Wh, 2.55-Ah Li-ion battery for use with all computer models 6-cell, 62-Wh, 2.8-Ah Li-ion battery for use with all computer models 9-cell, 93-Wh, 2.8-Ah Li-ion battery for use with all computer models Before disassembling the computer, follow these steps: Shut down the computer.

  • Page 57: Primary Hard Drive Cover

    Primary hard drive cover Description Primary hard drive cover Before removing the primary hard drive cover, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 58: Hard Drive

    Hard drive Description Hard Drive Kits (include left and right bracket rails, connector cable, Mylar cover with tab, 4 screws, and 4 rubber isolators) 1-TB. 5200-rpm 750-GB, 72-rpm 750-GB, 5200-rpm 500-GB, 7200-rpm 250-GB, 7200-rpm Hard drive only (does not include bracket rails, connector cable, Mylar cover with tab, screws, or rubber isolators) 640-GB, 7200-rpm 640-GB, 5400-rpm 500-GB, 5400-rpm...
  • Page 59 Remove the hard drive vertically (3) from the computer. If it is necessary to replace the hard drive bracket or any of the hard drive bracket components, remove the following: ● (1) Hard drive adapter cable ● (2) Four rubber isolators ●...

  • Page 60: Secondary Hard Drive

    Secondary hard drive Description Hard Drive Kits (include left and right bracket rails, connector cable, Mylar cover with tab, 4 screws, and 4 rubber isolators) 1-TB. 5200-rpm 750-GB, 7200-rpm 750-GB, 5200-rpm 500-GB, 7200-rpm 250-GB, 7200-rpm Hard drive only (does not include bracket rails, connector cable, Mylar cover with tab, screws, or rubber isolators) 640-GB, 7200-rpm 640-GB, 5400-rpm 500-GB, 5400-rpm...
  • Page 61 Remove the hard drive vertically (3) from the computer. Reverse this procedure to install the secondary hard drive. Component replacement procedures ENWW...

  • Page 62: Wlan Module

    WLAN module Description Atheros AR9280 802.11a/b/g/n 2x2 WiFi Adapter for use in Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Canada, Guinea, Haiti, Jamaica, Guam, Nether Antilles, Puerto Rico, St. Kitts and Nevis, St. Lucia, St. Vincent and Grenada., Suriname, and the United States Atheros 9285G 802.11b/g/n 1x1 WiFi Adapter for use in Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Canada, Guinea, Haiti, Jamaica, Guam, Nether Antilles, Puerto Rico, St.
  • Page 63 Description Broadcom 4322 802.11a/b/g/n WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Belarus, Belgium, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, Czech Republic, Zaire, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equitorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, French...
  • Page 64 Description Broadcom BCM94313 802.11b/g/n WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Central African Republic, Chad, Cayman Islands, Chile, China Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador,...
  • Page 65 Before removing the WLAN module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 66: Rtc Battery

    Reverse this procedure to install a WLAN module. RTC battery NOTE: Removing the RTC battery and leaving it uninstalled for 5 or more minutes causes all passwords and CMOS settings to be cleared. Description RTC battery Before removing the RTC battery, follow these steps: Shut down the computer.

  • Page 67: Memory Module

    Memory module Description 1-GB memory module 2-GB memory module 4-GB memory module Before removing the memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 68: Optical Drive

    Optical drive NOTE: The optical drive spare part kit includes an optical drive bezel and bracket. Description ● Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive ● Blu-ray ROM DVD±R/RW SuperMulti Double-Layer Combo Drive (via software) ● DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe ●...
  • Page 69 Remove the optical drive (2). To remove the bezel from the optical drive, push down to release the corner of the front bezel (not the cover) (1). Use the holding tabs to rotate (2) the bezel, and then remove the bezel by pulling the it away from the remaining holding tabs (3).

  • Page 70: Keyboard

    Using a small Phillips screwdriver, loosen the security bracket screws on the rear of the optical drive (1), and then remove the security bracket (2). Reverse this procedure to reassemble and install the optical drive. Keyboard Description Keyboard (includes keyboard cable) NOTE: For a detailed list of available keyboards, see on page...
  • Page 71 Slide the keyboard release switch (2) (in the battery bay) to the right. Turn the computer display-side up, with the front toward you, and open the computer as far as possible. Lift (1) and release (2) the keyboard until the keyboard connector on the system board is accessible.

  • Page 72: Top Cover

    Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is connected and disconnect the cable (2) from the system board. Top cover Description Top cover (includes TouchPad and TouchPad buttons) for use only with silver computer models equipped with a fingerprint reader;...
  • Page 73 Remove the optical drive (see Remove the keyboard (see Remove the top cover: Turn the computer display-side down, with the front toward you. Remove the following screws: ● 4 Phillips 2.5×6.5 screws (one in each corner) ● 2 Phillips 2.5×6.5 screws (left side) ●...
  • Page 74 Turn the computer display-side up, with the front toward you. Open the computer as far as possible. Remove 2 Phillips 2.5×6.5 screws (under keyboard). Chapter 4 Removal and replacement procedures ENWW...
  • Page 75 Disconnect the fingerprint reader ribbon cable (1), TouchPad ribbon cable (2), and power button ribbon cable (3) from system board. Lift (1) and remove the top cover (2). Reverse this procedure to install the top cover. ENWW Component replacement procedures...

  • Page 76: Power Button Board

    Power button board Description Power button board (includes cable) Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 77 Remove the power button board (2) and cable. Reverse this procedure to install the power button board. Component replacement procedures ENWW...

  • Page 78: Display Assembly

    Display assembly Description 17.3-inch HD+ BrightView display assembly with webcam and 2 microphones for use in silver computers (includes wireless antenna transceivers and cables) 17.3-inch HD+ flush glass AntiGlare display assembly with webcam and 2 microphones for use in silver computers 17.3-inch HD+ BrightView display assembly with webcam and 2 microphones for use in black computers 17.3-inch HD+ BrightView display assembly with webcam and 2 microphones for use in white...
  • Page 79 Remove the display assembly: Disconnect the WLAN cables (1) from under the system board and the display panel cable (2) from the system board. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components.
  • Page 80 Remove the display assembly (2). NOTE: Steps 4 through 16 provide display assembly internal component removal information for computer models equipped with flush glass display assemblies. See steps 17 through 28 for display assembly internal component removal information for computer models equipped with BrightView display assemblies.
  • Page 81 Turn the display assembly upside down, with the bottom toward you. Lift and release the bottom of the display enclosure (1). Disconnect the display logo cable (2) from the display panel cable. Route the webcam cable and antenna cables (3) through the hinge channel. Remove the display enclosure (4).
  • Page 82 If it is necessary to replace the webcam/microphone module, remove the Phillips PM2.0×4.0 screw (1) that secures the module to the display bezel. Disconnect the webcam/microphone module cable (2) and remove the webcam/microphone module. The webcam/microphone module is available using spare part number 603660-001. If it is necessary to remove the display power panel which includes display panel cable and Webcam cable, remove the adhesive plastic strip (1) from the display panel cable, and lift the cable (2).
  • Page 83 Remove the display hinges (3). The Display Hinge Kit is available using spare part number 605334-001. The Display Screw Kit is available using spare part number 611251-001. NOTE: Steps 17 through 28 provide display assembly internal component removal information for computer models equipped with BrightView display assemblies. If it is necessary to replace the display bezel or any of the display assembly internal components, remove the following screw covers and screws: (1) Two rubber screw covers on the display bezel bottom edge.
  • Page 84 Slide off each hinge cover to remove from the display assembly. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge of the display bezel (3) until the bezel disengages from the display enclosure. Remove the display bezel (4).
  • Page 85 Disconnect the display panel cable (3) from the back of the panel. The display panel is available using spare part number 605337-001. Remove the four Phillips PM 2.0×3.0 screws that secure the hinges to the sides of the display panel (1). Remove the display hinges (2).
  • Page 86 If it is necessary to remove the webcam/microphone module, lift the module (1) and then disconnect the module cable (2). The webcam/microphone module is available using spare part number 603660-001. If it is necessary to remove the wireless antennas, remove two Phillips PM2.0×3.0 screws (1) and lift (2) the antennas and cables to remove from the display enclosure.
  • Page 87 Disconnect the display panel cable (1) from the display panel, and lift the cable (2). The display panel cable is available in the Display Cable Kit using spare part number 605333-001. Reverse this procedure to reassemble and install the display assembly. ENWW Component replacement procedures...

  • Page 88: System Board

    System board NOTE: The system board spare kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 634433-001. Description For ATI Mobility Radeon HD 6550 discrete graphics with 1-GB of dedicated memory without subwoofer For ATI Mobility Radeon HD 6550 discrete graphics and 1-GB of dedicated memory with subwoofer...
  • Page 89 Remove the primary hard drive cover (see Remove the following components: Hard drive (see Remove the secondary hard drive (see Optical drive (see Keyboard (see Top cover (see Display assembly (see When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ●...

  • Page 90: Usb Board

    Lift up on the right side of the system board until it is at approximately a 45-degree angle (2), and then lift the system board to the right and up and out of the base enclosure (3). Reverse this procedure to install the system board. USB board Description USB board (includes cable)

  • Page 91: Bluetooth Module

    Remove the USB board (3) from the base enclosure. Reverse this procedure to install the USB board. Bluetooth module Description HP Integrated module with Bluetooth 2.1 wireless technology (does not include a Bluetooth module cable) Bluetooth module cable Before removing the Bluetooth module, follow these steps: Shut down the computer.
  • Page 92 Remove the primary hard drive cover (see Remove the following components: Hard drive (see Secondary hard drive (see Optical drive (see Keyboard (see Top cover (see Display assembly (see Remove the Bluetooth module: Disconnect the Bluetooth module cable (1) from the system board. Slide the Bluetooth module out of the slot and remove the module (2) from the computer .

  • Page 93: Speaker Assembly

    Speaker assembly Description Speaker assembly Before removing the speaker assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 94: Optical Drive Connector

    Remove the speaker assembly (3). Reverse this procedure to install the speaker assembly. Optical drive connector Description Optical drive connector Before removing the optical drive connector, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 95: Subwoofer

    Top cover (see Display assembly (see USB board (see Remove the optical drive connector: Remove the two Phillips PM2.5×3.0 screws (1) that secure the optical drive connector to the base enclosure. Remove the optical drive connector (2) . Reverse this procedure to install the optical drive connector. Subwoofer Description Subwoofer...
  • Page 96 Remove the primary hard drive cover (see Remove the following components: Hard drive (see Secondary hard drive (see Optical drive (see Keyboard (see Top cover (see Display assembly (see USB board (see Remove the subwoofer: Disconnect the subwoofer cable from the system board (1). Remove the three Phillips PM2.5×4.0 broadhead screws (2) that secure the subwoofer to the base enclosure.

  • Page 97: Power Connector Cable

    Power connector cable Description Power connector and cable Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 98: Fan/Heat Sink Assembly

    Remove the power connector cable (3). Reverse this procedure to install the power connector cable. Fan/heat sink assembly NOTE: The fan/heat sink assembly spare kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 634433-001. Description For use only with computer models equipped with graphics subsystems with discrete memory For use only with computer models equipped with graphics subsystems with UMA memory...
  • Page 99 Remove the battery (see Remove the primary hard drive cover (see Remove the following components: Hard drive (see Secondary hard drive (see Optical drive (see Keyboard (see Top cover (see Display assembly (see System board (see USB board (see Remove the fan/heat sink assembly: NOTE: Steps 1 through 4 apply only to models with discrete subsystem memory on the system board.
  • Page 100 Remove the fan/heat sink assembly (2). Disconnect the fan cable (3) from the system board. NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and system board components, it may be necessary to move the fan/heat sink assembly from side to side to detach the assembly.
  • Page 101 Turn the system board upside down, with the expansion port and external monitor port toward you. Loosen the four Phillips PM2.5×3.0 captive screws (1) that secure the fan/heat sink assembly to the system board. ENWW Component replacement procedures...
  • Page 102 Remove the fan/heat sink assembly (2). Disconnect the fan cable (3) from the system board. NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and system board components, it may be necessary to move the fan/heat sink assembly from side to side to detach the assembly.

  • Page 103: Processor

    Processor NOTE: The processor spare part kit includes thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 634433-001. Description AMD Athlon X2 Dual-Core N370 Dual-Core, 35W, 2.50-GHz with 1.0-MB L2 cache AMD Athlon X2 Dual-Core P360 Dual-Core, 35W, 2.30-GHz with 1.0-MB L2 cache AMD Athlon X2 Dual-Core P340 Dual-Core, 25W, 2.20-GHz with 1.0-MB L2 cache AMD Athlon X2 Dual-Core P320 Dual-Core, 25W, 2.10-GHz with 1.0-MB L2 cache AMD Phenom X2 Dual-Core N970 Quad-Core, 35W, 2.20-GHz with 2.0-MB L2 cache...
  • Page 104 Before removing the processor, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 105 Lift the processor (2) straight up and remove it. NOTE: When you install the processor, the gold triangle (3) on the processor must be aligned with the triangle icon (4) embossed on the processor socket. Reverse this procedure to install the processor. ENWW Component replacement procedures...

  • Page 106: Setup Utility

    Setup Utility WARNING! Only authorized technicians trained by HP must repair this equipment. All troubleshooting and repair procedures are detailed to allow repair at only the subassembly or module level. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modify any printed wiring board.

  • Page 107: Using The Setup Utility

    Using the Setup Utility Changing the language of the Setup Utility The following procedure explains how to change the language of the Setup Utility. If the Setup Utility is not already running, begin at step 1. If the Setup Utility is already running, begin at step 2. Open the Setup Utility by turning on or restarting the computer.

  • Page 108: Restoring Default Settings In The Setup Utility

    Restoring default settings in the Setup Utility The following procedure explains how to restore the Setup Utility default settings. If the Setup Utility is not already running, begin at step 1. If the Setup Utility is already running, begin at step 2. Open the Setup Utility by turning on or restarting the computer.

  • Page 109: Setup Utility Menus

    Setup Utility menus The menu tables in this section provide an overview of Setup Utility options. NOTE: Some of the Setup Utility menu items listed in this chapter may not be supported by your computer. Main menu Select System information Security menu Select Administrator password...

  • Page 110: Diagnostics Menu

    Select Fan Always On Boot Options Diagnostics menu Select Hard Disk Self Test Secondary Hard Disk Self Test (select models only) Memory Test Chapter 5 Setup Utility To do this Enabled/disable Fan Always On. When enabled, the computer fan will always be Set the following boot options: ●...

  • Page 111: Specifications

    Specifications Computer specifications Dimensions Width Depth Height (front to back) Weight (with optical drive, hard drive, and battery) Second hard drive adds: Camera adds: Input power Operating voltage Operating current Temperature Operating (not writing to optical disc) Operating (writing to optical disc) Nonoperating Relative humidity Operating...

  • Page 112: Inch, Hd+ Flush Glass Antiglare Display Specifications

    Nonoperating NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 17.3-inch, HD+ flush glass AntiGlare display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration...

  • Page 113: Inch, Hd+ Brightview Display Specifications

    17.3-inch, HD+ BrightView display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pitch resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle ENWW Metric 23.3 cm 39.8 cm 43.9 cm Up to 16.8 million 200:1 200 nits typical 0.23868 ×...

  • Page 114: Hard Drive Specifications

    Hard drive specifications 1-TB* Dimensions Height 9.5 mm Width 70 mm Weight 101 g Interface type ATA-7 Transfer rate Synchronous 100 MB/sec (maximum) Security ATA security Seek times (typical read, including setting) Single track 3 ms Average 13 ms Maximum 24 ms Logical blocks Disc...

  • Page 115: Blu-Ray Rom With Lightscribe Dvd±R/Rw Supermulti Dl Drive

    Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive Applicable disc Access time Random Cache buffer Data transfer rate 24X CD-ROM 8X DVD 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM 1X BD-ROM 1X BD-R read 1X BD-RE read Transfer mode...

  • Page 116: Dvd±Rw And Cd-Rw Supermulti Double-Layer Combo Drive With Lightscribe Specifications

    DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe specifications Applicable disc Standard disc Mini disc Access time Random Full stroke Cache buffer Data transfer rate 24X CD-ROM 8X DVD 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM...

  • Page 117: Specification Information In Device Manager

    Specification information in Device Manager Device Manager allows you to view and control the hardware attached to the computer, as well as provides hardware specification information. You can also add hardware or modify device configurations using Device Manager. NOTE: Windows 7 includes the User Account Control feature to improve the security of your computer.

  • Page 118: Backup And Recovery

    HP Recovery drive is listed in the window. Creating recovery discs HP recommends that you create recovery discs to be sure that you can restore your system to its original factory state if you experience serious system failure or instability. Create these discs after setting up the computer for the first time.
  • Page 119 Note the following guidelines before creating recovery discs: NOTE: The external hard drive must be connected to a USB port on the computer, not to a USB port on an external device such as a hub. ● You will need high-quality DVD-R, DVD+R, BD-R (writable Blu-ray), or CD-R discs. All these discs are purchased separately.

  • Page 120: Backing Up Your Information

    Backing up your information As you add new software and data files, you should back up your system on a regular basis to maintain a reasonably current backup. Back up your system at the following times: ● At regularly scheduled times NOTE: Set reminders to back up your information periodically.

  • Page 121: Using Windows Backup And Restore

    Using Windows Backup and Restore To create a backup using Windows Backup and Restore, follow these steps: NOTE: Be sure that the computer is connected to AC power before you start the backup process. NOTE: The backup process may take over an hour, depending on file size and the speed of the computer.

  • Page 122: Using System Restore Points

    Using system restore points When you back up your system, you are creating a system restore point. A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time. You can then recover back to that point if you want to reverse subsequent changes made to your system.

  • Page 123: Performing A Recovery

    NOTE: You can recover only files that you have previously backed up. HP recommends that you use HP Recovery Manager to create a set of recovery discs (entire drive backup) as soon as you set up your computer. Recovery Manager software allows you to repair or restore the system if you experience system failure or instability.
  • Page 124 To restore the system from the partition, follow these steps: Access Recovery Manager in either of the following ways: ● Select Start > All Programs > Recovery Manager > Recovery Manager. – or – ● Turn on or restart the computer, and then press Menu”...

  • Page 125: Connector Pin Assignments

    Connector pin assignments Audio-in (microphone) Audio-out (headphone) ENWW Signal Audio signal in Audio signal in Ground Signal Audio out, left channel Audio out, right channel Ground Audio-in (microphone)

  • Page 126: External Monitor

    External monitor Chapter 8 Connector pin assignments Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock ENWW...

  • Page 127: Hdmi

    HDMI ENWW Signal TMDS data 2+ TMDS data 2 shield TMDS data 2– TMDS data 1+ TMDS data 1 shield TMDS data 1– TMDS data 0+ TMDS data 0 shield TMDS data 0– TMDS clock+ TMDS clock shield TMDS clock- Not connected DDC clock DDC data...

  • Page 128: Network)

    RJ-45 (network) Universal Serial Bus Chapter 8 Connector pin assignments Signal Transmit + Transmit - Receive + Unused Unused Receive - Unused Unused Signal +5 VDC Data - Data + Ground ENWW...

  • Page 129: Power Cord Set Requirements

    Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 130: Requirements For Specific Countries Or Regions

    Requirements for specific countries or regions Country or region Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan The Netherlands Norway The People's Republic of China South Korea Sweden Switzerland Taiwan The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 131: 10 Recycling

    When you remove these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiae.org.
  • Page 132 Perform the following steps to disassemble the display assembly: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
  • Page 133 Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Turn the display panel assembly upside down. Remove all screws that secure the display panel frame to the display panel.
  • Page 134 Remove the display panel frame (2) from the display panel. Remove the screws (1) that secure the backlight cover to the display panel. Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Turn the display panel right-side up.
  • Page 135 Remove the backlight cables (1) from the clip (2) in the display panel. Turn the display panel upside down. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. ENWW Display...
  • Page 136 Remove the backlight from the backlight frame. Disconnect the display cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel.
  • Page 137 Index Symbols/Numerics 1394 Power Saving 99 AC adapter identifying 17 spare part numbers 30, 36 administrator password 99 antennas 16 applications key, Windows 11 audio, product description 4 audio-in (microphone) jack pin assignments 115 audio-out (headphone) jack pin assignments 115 audio/infrared board removal 81 spare part number 81...
  • Page 138 display enclosure, flush glass illustrated 27 spare part numbers 27, 71 display hinge illustrated 27, 28 removal 72 spare part numbers 27, 28, display hinge cover spare part numbers 28, 34 display hinge cover, spare part numbers 27 Display Hinge Kit spare part numbers 34 Display Hinge Kit, spare part numbers 27, 28, 73...
  • Page 139 memory module compartment, identifying 14 memory test 100 microphone (audio-in) jack pin assignments 115 microphone, product description model name 1 monitor port pin assignments 116 monitor port, external 13 mute light, identifying 9 network jack, pin assignments operating system, product description 6 optical drive precautions 40...
  • Page 140 Setup Utility changing the language 97 Diagnostics menu 100 display system information 97 exiting 98 Main menu 99 menus 99 restoring default settings 98 Security menu 99 starting 96 System Configuration memu using 97 slots, security cable 12 solid-state drive (SSD) 108, 113 speaker assembly removal 83 spare part number 21, 35, 83...

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