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HP Pavilion dv7 Entertainment PC
Maintenance and Service Guide
Document Part Number: 575975-001
September 2009
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts; troubleshooting
computer problems; and performing computer disassembly procedures.
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Table of Contents
Related Manuals for HP Pavilion DV7-3085
Summary of Contents for HP Pavilion DV7-3085
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Page 1: Maintenance And Service Guide
HP Pavilion dv7 Entertainment PC Maintenance and Service Guide Document Part Number: 575975-001 September 2009 This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting... - Page 2 Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
- Page 3 Safety warning notice Å WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
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Page 4: Table Of Contents
1 Product description 2 External component identification Top components ..............2–1 TouchPad . - Page 5 Contents TV tuner module ..............4–18 Switch cover and keyboard .
- Page 6 Phillips PM2.0×4.0 screw ............. 7–10 Phillips PM2.5×4.0 screw .
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Page 7: Product Description
■ 2048-MB total system memory (2048 × 1) ■ 1024-MB total system memory (1024 × 1) Supports all Serial ATA (SATA) 9.5-mm, 6.35-cm (2.50-inch) hard drives Supports up to 2 hard drives Support for HP ProtectSmart Drive Protection Product description (Continued) 1–1... - Page 8 Product description Category Optical drives Microphone Audio Modem Ethernet Wireless TV Tuner External media card 1–2 Description Dual hard drive configurations: ■ 1-TB (500-GB, 7200-, 5400-rpm × 2) ■ 640-GB (320-GB, 7200-rpm × 2) ■ 640-GB (320-GB, 5400-rpm × 2) ■...
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Page 9: Battery
RJ-45 (Ethernet, includes link and activity lights) USB 2.0 VGA (Dsub 15-pin) 2-pin AC power for 90-W AC adapter Expansion port 3 supports the HP Notebook Expansion Base and HP Notebook QuickDock 17-inch full-size keyboard with numeric keypad TouchPad supports 2-way scrolling Taps enabled as default... -
Page 10: External Component Identification
Top components TouchPad Item Component TouchPad light TouchPad* Left TouchPad button* TouchPad on/off button TouchPad scroll zone Right TouchPad button* *This table describes factory settings. To view or change device preferences, select Start > Devices and Printers. Then, right-click the device representing your computer, and select Mouse settings. Maintenance and Service Guide External component identification Function... -
Page 11: Lights
External component identification Lights Item Component Caps lock light Power lights (2)* Volume mute light Volume down light Volume up light Wireless light Num lock light 2–2 Description On: Caps lock is on. ■ On: The computer is on. ■ Blinking: The computer is in the Sleep state. ■... -
Page 12: Buttons And Fingerprint Reader (Select Models Only)
■ Blinking: The hard drive or optical drive is being accessed. ■ Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive. Description ■ When the computer is off, press the button to turn on the computer. - Page 13 External component identification Item Component Volume mute button Volume scroll zone Previous/rewind button Play/pause button Next/fast forward button Stop button Wireless button Fingerprint reader (select models only) *This table describes factory settings. For information about changing factory settings, refer to the user guides located in Help and Support.
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Page 14: Keys
Keys Item Component esc key fn key Windows logo key Windows applications key Integrated numeric keypad keys Function keys Maintenance and Service Guide Function Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with a function key or the esc key. -
Page 15: Front Components
■ Blinking: The hard drive or optical drive is being accessed. ■ Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive. Receives a signal from the remote control. -
Page 16: Rear Component
Rear component Component Vent Right-side components Item Component Optical drive Optical drive light USB ports (2) TV antenna/cable jack (select models only) RJ-11 (modem) jack (select models only) Security cable slot AC adapter light Power connector Maintenance and Service Guide Function Enables airflow to cool internal components. -
Page 17: Left-Side Components
External component identification Left-side components Item Component External monitor port Expansion port 3 RJ-45 (network) jack HDMI port eSATA/USB port (select models only) USB port 1394 port (select models only) Digital Media Slot light Digital Media Slot ExpressCard slot 2–8 Function Connects an external VGA monitor or projector. -
Page 18: Bottom Components
Bottom components Item Component Battery bay Battery release latch Vents (9) Secondary hard drive bay Integrated subwoofer Primary hard drive bay Maintenance and Service Guide Function Holds the battery. Releases the battery from the battery bay. Enables airflow to cool internal components. ✎... -
Page 19: Display Components
External component identification Display components Item Component Internal display switch Internal microphones (2) Webcam light Webcam 2–10 Description Turns off the display and initiates Sleep if the display is closed while the power is on. Record sound. On: The webcam is in use. Records audio and video and captures still photographs. -
Page 20: Wireless Antennas (Select Models Only)
External component identification Wireless antennas (select models only) On select computer models, at least 2 antennas send and receive signals from one or more wireless devices. These antennas are not visible from the outside of the computer. ✎ For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. -
Page 21: Illustrated Parts Catalog
Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. Component Product name Serial number (s/n) Part number/ product number (p/n) Model description Warranty period Maintenance and Service Guide Illustrated parts catalog Description This is the product name affixed to the front of the computer. -
Page 22: Computer Major Components
Illustrated parts catalog Computer major components 3–2 Maintenance and Service Guide... - Page 23 Item Description 17.3-inch display assembly (includes wireless antenna transceivers and cables) ✎ “Display assembly components” on page 3-7 assembly spare part numbers. HD+ flush glass AntiGlare display assembly with webcam and 2 microphones for use in white computers HD+ BrightView display assembly with webcam and 2 microphones for use in white computers HD+ flush glass AntiGlare display assembly with webcam and 2 microphones for use in black computers...
- Page 24 Illustrated parts catalog Item Description (12) Processor (includes replacement thermal material) Intel Core2 Quad processors (8-MB L2 cache, 1333-MHz FSB): i7-820QM processor (1.73-GHz, SC turbo up to 3.06-GHz) i7-720QM processor (1.60-GHz, SC turbo up to 2.80-GHz) (13) Optical drive board (14) Fan/heat sink assembly (includes replacement thermal material) (15)
- Page 25 Item Description (24) WLAN module Broadcom BCM4312 802.11b/g WLAN modules: ■ For use in Antigua and Barbuda, Barbados, Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United States ■ For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria,...
- Page 26 Illustrated parts catalog Item Description ■ For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El...
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Page 27: Display Assembly Components
Display assembly components Flush glass display assembly Item Description Display enclosure (includes wireless antenna transceivers and cables and logo LED board and cable) For use in white computers For use in black computers Webcam/microphone module Display Hinge Kit (includes right and left hinges) Flush glass display panel (includes display panel cable) For use in white computers For use in black computers... -
Page 28: Brightview Panel
Illustrated parts catalog BrightView panel Item Description Display bezel Display Hinge Kit (includes right and left hinges) Webcam/microphone module Display panel (includes display panel cable) Display Cable Kit (includes display panel cable, and microphone receiver and cable) Display enclosure (includes wireless antenna transceivers and cables and logo LED board and cable) For use in white computers For use in black computers... -
Page 29: Mass Storage Devices
Mass storage devices Item Description Hard drive (includes left and right bracket rails, connector cable, Mylar cover with tab, and 4 rubber isolators): 500-GB, 7200-rpm 500-GB, 5400-rpm 320-GB, 7200-rpm 320-GB, 5400-rpm 250-GB, 7200-rpm 250-GB, 5400-rpm 128-GB solid-state drive Hard Drive Hardware Kit (not illustrated, includes left and right bracket rails, connector cable, Mylar cover with tab, and 4 rubber isolators) Optical drive (includes bezel and bracket) Blu-ray ROM DVD±R/RW SuperMulti DL Drive with LightScribe... -
Page 30: Miscellaneous Parts
Illustrated parts catalog Miscellaneous parts Description AC adapters: 120-W AC adapter 90-W AC adapter Wired headset with volume control Wireless laser mouse (includes infrared transceiver) Power cords: For use in Australia and New Zealand For use in Belgium, Bulgaria, the Czech Republic, Finland, France, Germany, Greece, Hungary, Iceland, the Netherlands, northwest Africa, Norway, Poland, Portugal, Russia, Slovakia, Spain, Sweden, and Turkey For use in the Asia/Pacific region, French Canada, Latin America, Thailand, and the United... -
Page 31: Sequential Part Number Listing
Sequential part number listing Spare part number 371693-001 Wired headset 430958-001 Wireless laser mouse (includes infrared transceiver) 449729-001 RTC battery 463953-001 120-W AC adapter 463955-001 90-W AC adapter 465540-001 Full-function remote control 465541-001 Full-function remote control with teletext 482899-001 ATSC/NTSC/QAM hybrid TV tuner module ✎... - Page 32 Illustrated parts catalog Spare part number 504593-004 Broadcom BCM4312 802.11b/g WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark,...
- Page 33 Spare part number 516326-001 Rubber Feet Kit (includes 4 base enclosure rubber feet) 516327-001 Screw Kit 516328-001 Cable Kit 516329-001 Power button board (includes cable) 516330-001 Audio/infrared board (includes cable) 516332-001 USB board (includes cable) 516333-001 Subwoofer 516334-001 System board support bracket 516345-001 250-GB, 5400-rpm hard drive (includes left and right bracket rails, connector cable, Mylar cover with tab, and 4 rubber isolators)
- Page 34 Illustrated parts catalog Spare part number 516360-001 Top cover for use only with white computer models not equipped with a fingerprint reader (includes TouchPad and cable, LED board and cable, and switch cover) 516443-001 Display enclosure for use in white computers with flush glass displays (includes wireless antenna transceivers and cables and logo LED board and cable) 516444-001 Display Hinge Kit for use in computers with flush glass displays...
- Page 35 Spare part number 519265-141 Black molded keyboard for use in Turkey 519265-171 Black molded keyboard for use in Saudi Arabia 519265-211 Black molded keyboard for use in Hungary 519265-221 Black molded keyboard for use in the Czech Republic 519265-251 Black molded keyboard for use in Russia 519265-281 Black molded keyboard for use in Thailand 519265-291...
- Page 36 Illustrated parts catalog Spare part number 575478-001 1-GB memory module (DDR3, 1066-MHz) 575479-001 2-GB memory module (DDR3, 1066-MHz) 575480-001 4-GB memory module (DDR3, 1066-MHz) 577098-001 128-GB solid-state drive (includes left and right bracket rails, connector cable, Mylar cover with tab, and 4 rubber isolators) 583053-001 Intel Core2 Quad i7-820QM processor (1.73-GHz, SC turbo up to 3.06-GHz)
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Page 37: Removal And Replacement Procedures
Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ■ Flat-bladed screwdriver ■ Phillips P0 and P1 screwdrivers ■ Torx T8 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. -
Page 38: Grounding Guidelines
Removal and replacement procedures Drive handling Ä CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ■ Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 39: Workstation Guidelines
The following table shows how humidity affects the electrostatic voltage levels generated by different activities. Ä CAUTION: A product can be degraded by as little as 700 V. Typical electrostatic voltage levels Event Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPS from plastic tube Removing DIPS from vinyl tray... - Page 40 Removal and replacement procedures Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ■ When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords.
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Page 41: Component Replacement Procedures
Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 71 screws, in 14 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. -
Page 42: Computer Feet
Removal and replacement procedures Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Feet Kit, spare part number 516326-001. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. Battery Description 6-cell, 47-Wh, 2.2-Ah Li-ion battery... -
Page 43: Optical Drive
To insert the battery, insert the rear edge of the battery into the battery bay and pivot the front edge of the battery downward until it is seated. The battery release latch automatically locks the battery into place. Optical drive ✎... - Page 44 Removal and replacement procedures 4. If it is necessary to replace the optical drive bracket, follow these steps: a. Position the optical drive with the rear toward you. b. Remove the two Phillips PM1.5×3.0 screws that secure the optical drive bracket to the optical drive. c.
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Page 45: Primary Hard Drive Cover
Primary hard drive cover Description Hard Drive Cover Kit (contains primary and secondary hard drive covers) Before removing the primary hard drive cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 46: Secondary Hard Drive Cover
Removal and replacement procedures Secondary hard drive cover Description Hard Drive Cover Kit (contains primary and secondary hard drive covers) Before removing the secondary hard drive cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 47 Hard drive ✎ The hard drive spare part kit includes left and right bracket rails, connector cable, Mylar cover with tab, and 4 rubber isolators. Description 500-GB, 7200-rpm hard drive 500-GB, 5400-rpm hard drive 320-GB, 7200-rpm hard drive 320-GB, 5400-rpm hard drive 250-GB, 7200-rpm hard drive 250-GB, 5400-rpm hard drive 128-GB solid-state drive...
- Page 48 Removal and replacement procedures 4. If it is necessary to replace the hard drive bracket or any of the hard drive bracket components, remove the following: 1 Hard drive adapter cable 2 Four rubber isolators 3 Four Phillips PM3.0×3.5 screws that secure the hard drive bracket rails and Mylar cover to the hard drive 4–12 Maintenance and Service Guide...
- Page 49 Removal and replacement procedures 4 Left and right hard drive bracket rails with Mylar cover Reverse this procedure to reassemble and install the hard drive. Maintenance and Service Guide 4–13...
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Page 50: Wlan Module
Removal and replacement procedures WLAN module Description Broadcom BCM4312 802.11b/g WLAN module: ■ For use in Antigua and Barbuda, Barbados, Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United States ■ for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape... - Page 51 Description Intel 5100 802.11a/b/g Half-Mini Card WLAN modules: ■ For use in Andorra, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Barbados, Belgium, Bermuda, Bolivia, Bosnia and Herzegovina, Brazil, Brunei, Bulgaria, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, the Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, French Guiana, Georgia, Germany, Ghana, Greece, Guadeloupe, Guam, Guatemala, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy,...
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Page 52: Rtc Battery
Removal and replacement procedures 3. Remove the WLAN module 3 by pulling it away from the slot at an angle. ✎ WLAN modules are designed with a notch Reverse this procedure to install the WLAN module. RTC battery Description RTC battery Before removing the RTC battery, follow these steps: 1. -
Page 53: Memory Module
Memory module Description 4096-MB (DDR3, 1066-MHz) 2048-MB (DDR3, 1066-MHz) 1024-MB (DDR3, 1066-MHz) Before removing the memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 54: Tv Tuner Module
Removal and replacement procedures TV tuner module ✎ The TV tuner module spare part kit does not include a TV tuner module cable. The TV tuner module cable is included in the Cable Kit, spare part number 516328-001. ✎ The TV tuner external antenna cables are available using spare part numbers 482900-001 (with F-PAL jack) and 482900-002 (with PAL jack). -
Page 55: Switch Cover And Keyboard
Switch cover and keyboard Description: Switch cover for use in white computers (includes LED board and cable) Switch cover for use in black computers (includes LED board and cable) White molded keyboard White painted keyboard Black molded keyboard Black painted keyboard ✎... - Page 56 Removal and replacement procedures 3. Turn the computer display-side up, with the front toward you, and open the computer as far as possible. 4. Lift the rear edge of the switch cover until it detaches from the computer. 5. Remove the four Phillips PM2.0×4.0 screws 1 that secure the keyboard to the computer. 6.
- Page 57 7. Release the zero insertion force (ZIF) connector 1 to which the keyboard cable is connected and disconnect the cable 2 from the system board. 8. Remove the keyboard. 9. Disconnect the power button board cable 1 from the low insertion force (LIF) connector on the system board. 10.
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Page 58: Power Button Board
Removal and replacement procedures Power button board Description Power button board (includes cable) Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 59: Speaker Assembly
Speaker assembly Description Speaker assembly Before removing the speaker assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. -
Page 60: Bluetooth Module
Removal and replacement procedures Bluetooth module Description Bluetooth module (does not include cable) Bluetooth module cable Before removing the Bluetooth module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 61: Display Assembly
Display assembly ✎ The display assembly kit includes webcam and 2 microphones, and wireless antenna transceivers and cables. Description 17.3-inch HD+ flush glass AntiGlare display assembly for use in white computers 17.3-inch HD+ BrightView display assembly for use in white computers 17.3-inch HD+ flush glass AntiGlare display assembly for use in black computers 17.3-inch HD+ BrightView display assembly for use in black computers Before removing the display assembly, follow these steps:... - Page 62 Removal and replacement procedures 3. Remove the four Phillips PM2.5×7.0 screws 1 that secure the display assembly to the computer. 4. Lift the display assembly 2 straight up and remove it. ✎ Steps 5 through 18 provide display assembly internal component removal information for computer models equipped with flush glass display assemblies.
- Page 63 10. Remove the display enclosure 4. The display enclosure is available using spare part number 516443-001 for use in white computers and 519262-001 for use in black computers, and includes the display logo LED board and cable, and the wireless antenna transceivers and cables. 11.
- Page 64 Removal and replacement procedures 15. Disconnect the display panel cable from the display panel. The display panel cable is available using spare part number 516307-001. 16. If it is necessary to replace the display hinges, remove the six Phillips PM2.5×4.0 screws 1 that secure the display hinges to the top of the display panel.
- Page 65 The left and right sides of the display hinge assembly are secured to a bracket 1 using four PM2.5×4.0 screws 2 as shown in the following image. ✎ Steps 19 through 30 provide display assembly internal component removal information for computer models equipped with BrightView display assemblies.
- Page 66 Removal and replacement procedures 20. Flex the inside edges of the top edge 1, the left and right sides 2, and the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure. 21. Remove the display bezel 4. The display bezel is available using the spare part number 516305-001. 22.
- Page 67 24. If it is necessary to replace the display panel, remove the two Phillips PM2.5×6.0 screws 1 from the top corners and the six Phillips PM2.5×6.0 screws 2 from the display hinges. The display panel is available using spare part number 516303-001. 25.
- Page 68 Removal and replacement procedures 28. If it is necessary to replace the display hinges, remove the four Phillips PM2.0×3.0 screws 1 that secure each display hinge to the display panel. 29. Remove the display hinges 2. The display hinges are available in the Display Hinge Kit, spare part number 516306-001.
- Page 69 Removal and replacement procedures Reverse this procedure to reassemble and install the display assembly. Maintenance and Service Guide 4–33...
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Page 70: Top Cover
Removal and replacement procedures Top cover ✎ The top cover kit includes TouchPad and cable, LED board and cable, and switch cover. Description For use only with white computer models equipped with a fingerprint reader; includes fingerprint reader board For use only with white computer models not equipped with a fingerprint reader For use only with black computer models equipped with a fingerprint reader;... - Page 71 3. Disconnect the following cables from the system board: 1 TouchPad board cable 2 Fingerprint reader board cable 4. Remove the following screws that secure the top cover to the computer: 1 4 black PM2.5×5.0 screws 2 4 silver PM2.0×4.0 screws 3 2 black PM2.5×7.0 screws 5.
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Page 72: Modem Module
Removal and replacement procedures Modem module ✎ The modem module spare part kit does not include a modem module cable. The modem module cable is included in the Cable Kit, spare part number 516328-001. Description Modem module for use in all countries and regions except Australia and New Zealand Modem module for use only in Australia and New Zealand Before removing the modem module, follow these steps: 1. -
Page 73: System Board
System board ✎ The system board spare kit includes replacement thermal material. Description System board System board bracket Before removing the system board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 74 The other cable plugs into a connector on the bottom of the system board. HP recommends that you lift the system board as indicated in step 4 before you disconnect the cable from the connector on the bottom of the system board.
- Page 75 3. Remove the three Phillips PM2.5×5.0 screws that secure the system board to the base enclosure. 4. Lift up on the right side 1 of the system board slightly, and then unplug the bottom power connector cable from the connector on the bottom of the system board 2. 5.
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Page 76: Audio/Infrared Board
Removal and replacement procedures Audio/infrared board Description Audio/infrared board (includes cable) Before removing the audio/infrared board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 77: Usb Board
USB board Description USB board (includes cable) Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. -
Page 78: Subwoofer
Removal and replacement procedures Subwoofer Description Subwoofer Before removing the subwoofer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. -
Page 79: Tv Tuner Module Cable
5. Remove the subwoofer 3. Reverse this procedure to install the subwoofer. TV tuner module cable ✎ The TV tuner module cable is available in the Cable Kit, spare part number 516328-001. Before removing the TV tuner module cable, follow these steps: 1. -
Page 80: Modem Module Cable
Removal and replacement procedures Reverse this procedure to install the TV tuner module cable. Modem module cable ✎ The modem module cable is available in the Cable Kit, spare part number 516328-001. The modem module cable includes the RJ-11 jack. Before removing the modem module cable, follow these steps: 1. -
Page 81: Power Connector Cable
3. Remove the assembly 3 from the base enclosure. Reverse this procedure to install the modem module cable. Power connector cable Description Power connector cable ✎ The power connector cable is also available in the Cable Kit, spare part number 516328-001. Before removing the power connector cable, follow these steps: 1. -
Page 82: Fan/Heat Sink
Removal and replacement procedures 2. Remove the power connector cable 3. Reverse this procedure to install the power connector cable. Fan/heat sink ✎ The fan/heat sink assembly spare kit includes replacement thermal material. Description Fan/heat sink assembly ✎ To properly ventilate the computer, allow at least a 7.6-cm (3-in) clearance on the right side and rear panel of the computer. - Page 83 e. Speaker assembly (see f. Display assembly (see g. Top cover (see “Top cover” on page h. System board (see i. USB board (see “USB board” on page Remove the fan/heat sink: 1. Turn the system board upside down, with the expansion port and external monitor port toward you. 2.
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Page 84: Processor
Removal and replacement procedures Reverse this procedure to install the fan/heat sink assembly. Processor ✎ The processor spare part kit includes replacement thermal material. Description Intel Core2 Quad processors (8-MB L2 cache, 1333-MHz FSB): ■ i7-820QM processor (1.73-GHz, SC turbo up to 3.06-GHz) ■... - Page 85 Remove the processor: 1. Use a flat-bladed screwdriver to turn the processor locking screw 1 one-half turn counterclockwise until you hear a click. 2. Lift the processor 2 straight up and remove it. ✎ When you install the processor, the gold triangle 3 on the processor must be aligned with the triangle icon 4 embossed on the processor socket.
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Page 86: Setup Utility
Å WARNING: Only authorized technicians trained by HP must repair this equipment. All troubleshooting and repair procedures are detailed to allow repair at only the subassembly or module level. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modify any printed wiring board. Improper repairs can create a safety hazard. -
Page 87: Navigating And Selecting In The Setup Utility
Setup Utility 5. To save your change and exit the Setup Utility, use the arrow keys to select Exit > Exit Saving Changes, and then press enter Your change goes into effect immediately. Navigating and selecting in the Setup Utility Because the Setup Utility is not Windows based, it does not support the TouchPad. -
Page 88: Exiting The Setup Utility
The Setup Utility default settings go into effect when the computer restarts. ✎ Your password, security, and language settings are not changed when you restore the factory default settings. Exiting the Setup Utility You can exit the Setup Utility with or without saving changes. ■... -
Page 89: System Configuration Menu
Setup Utility System Configuration menu Select Language Support Button Sound (select models only) Virtualization Technology (select models only) Processor C6 State (select models only) LAN Power Saving (select models only) Card Reader/1394 Power Saving (select models only) Fan Always On Boot Options Diagnostics menu Select... -
Page 90: Specifications
Computer specifications Dimensions Width Depth Height (front to back) Weight Equipped with optical drive, hard drive, and battery Second hard drive adds Camera adds Input power Operating voltage Operating current Temperature Operating (not writing to optical disc) Operating (writing to optical disc) Nonoperating Relative humidity Operating... -
Page 91: Inch, Hd+ Flush Glass Antiglare Display Specifications
Specifications 17.3-inch, HD+ flush glass AntiGlare display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle 17.3-inch, HD+ BrightView display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness... -
Page 92: Hard Drive Specifications
Hard drive specifications Dimensions Height Width Weight Interface type Transfer rate Security Seek times (typical read, including setting) Single track Average Maximum Logical blocks Disc rotational speed Operating temperature *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. -
Page 93: Blu-Ray Rom Dvd±R Supermulti Dl Drive Specification
Specifications Blu-ray ROM DVD±R/RW SuperMulti DL Drive specification Applicable disc Access time Random Cache buffer Data transfer rate 24X CD-ROM 8X DVD 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM 1X BD-ROM 1X BD-R read 1X BD-RE read Transfer mode... -
Page 94: Dvd±Rw And Cd-Rw Supermulti Double-Layer Combo Drive Specifications
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications Applicable disc Access time Random Full stroke Cache buffer Data transfer rate 24X CD-ROM 8X DVD 24X CD-R 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM Transfer mode Maintenance and Service Guide Read: Write:... -
Page 95: System Dma Specifications
6–6 DMA System function Direct memory access controller System function System timer Standard 101-/102-Key or Microsoft Natural Keyboard with HP QLB ENE CIR Receiver System CMOS/real time clock Synaptics PS/2 Port TouchPad Numeric data processor HP Mobile Data Protection Sensor... -
Page 96: System I/O Address Specifications
Program interrupt controller Program interrupt controller System timer Motherboard resources System timer Standard 101/102-Key or Microsoft Natural PS/2 Keyboard with HP QLB Motherboard resources Microsoft ACPI-Compliant Embedded Controller Motherboard resources Standard 101/102-Key or Microsoft Natural PS/2 Keyboard with HP QLB... - Page 97 Specifications I/O address (hex) 0C0-0DF 380-38E 380-38E 3B0-3BB 3B0-3BB 3C0-3DF 3C0-3DF 400-47F 4D0-4D1 500-57F 680-69F 800-80F D00-FFFF 164E-164F 2000-20FF 3000-3FFF 4000-4FFF 5000-50FF 5000-5FFF 6000-6FFF 7000-707F 7000-7FFF 8000-801F 8020-803F 8050-857F 8058-805F 8078-807B 807C-807F FFFF 6–8 System function (shipping configuration) Direct memory access controller Numeric data processor ENE CIR Receiver Motherboard resources...
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Page 98: System Memory Map Specifications
1394 OHCI Compliant Host Controller 1394 OHCI Compliant Host Controller HP ATSC/Analog TV Tuner Intel 5 Series/3400 Series Chipset Family PCI Express Root Port 4 - 3B48 Intel 5 Series/3400 Series Chipset Family PCI Express Root Port 2 - 3B44... - Page 99 Specifications Memory address BD106800-BD106BFF BD106C00-BD106FFF BD107000-BD1070FF E0000000-EFFFFFFF FED00000-FED003FF FED1B000-FED1BFFF FED1C000-FED1FFFF FED20000-FED3FFFF FED45000-FED8FFFF FEE00000-FFFFFFFF FF000000-FFFFFFFF BD107000-BD1070FF 6–10 System function Intel 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34 Intel 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C Intel 5 Series/3400 Series Chipset Family SMBus Controller - 3B30 Motherboard resources...
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Page 100: Screw Listing
This section provides specification and reference information for the screws used in the computer. Some screws listed in this section are available in the Screw Kit, spare part number 516327-001. Phillips PM2.5×3.0 screw Color Quantity Black Where used: 2 screws that secure the modem to the system board Maintenance and Service Guide Length Thread... -
Page 101: Phillips Pm2.5×3.0 Screw
Screw listing Phillips PM2.5×3.0 screw Color Quantity Silver Where used: 4 screws that secure the display hinges to the hinge bracket on computer models equipped with flush glass display assemblies Where used: 4 screws that secure the display hinges to the display panel on computer models equipped with flush glass display assemblies 7–2 Length... -
Page 102: Phillips Pm2.5×7.0 Screw
Where used: 4 screws that secure the display panel to the display enclosure on computer models equipped with BrightView display assemblies Phillips PM2.5×7.0 screw Color Quantity Silver Where used: One screw that secures the optical drive to the computer Maintenance and Service Guide Length Thread 7.0 mm... - Page 103 Screw listing Where used: 4 screws that secure the display bezel to the display enclosure on computer models equipped with flush glass display assemblies Where used: 11 screws that secure the top cover to the base enclosure Where used: One screw that secures the power connector and bracket to the base enclosure 7–4 Maintenance and Service Guide...
- Page 104 Screw listing Where used: 3 screws that secure the keyboard to the base enclosure Where used: 2 screws that secure the switch cover to the computer Where used: 2 screws that secure the top cover to the top of the computer Maintenance and Service Guide 7–5...
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Page 105: Phillips Pm2.5×6.0 Captive Screw
Screw listing Phillips PM2.5×6.0 captive screw Color Quantity Black Where used: 1 4 captive screws that secure the primary hard drive cover to the computer (screws are secured by a C-clip) 2 3 captive screws that secure the secondary hard drive cover to the computer (screws are secured by a C-clip) 7–6 Length Thread... - Page 106 Screw listing Where used: 3 screws that secure the fan/heat sink to the system board Maintenance and Service Guide 7–7...
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Page 107: Phillips Pm2.0×4.0 Screw
Screw listing Phillips PM2.0×4.0 screw (black) Color Quantity Black Where used: One screw that secures the TV tuner module to the system board 7–8 Length Thread 4.0 mm 2.0 mm Head diameter 4.5 mm Maintenance and Service Guide... - Page 108 Screw listing Where used: 2 screws that secure the WLAN module to the system board Where used: 4 screws that secure the top cover to the base enclosure (along top of base enclosure) Where used: One screw that secures the power button board to the switch cover Maintenance and Service Guide 7–9...
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Page 109: Phillips Pm2.0×4.0 Screw
Screw listing Phillips PM2.0×4.0 screw (silver) Color Quantity Silver Where used: 2 screws that secure the optical drive bracket to the optical drive Where used: 4 screws that secure the keyboard to the top of the computer 7–10 Length Thread 4.0 mm 2.0 mm Head diameter... - Page 110 Screw listing Where used: One screw that secures the webcam/microphone module to the display bezel on computer models equipped with flush glass display assemblies Where used: 4 screws that secure the top cover to the top of the computer Maintenance and Service Guide 7–11...
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Page 111: Phillips Pm2.5×4.0 Screw
Screw listing Phillips PM2.5×4.0 screw (silver) Color Quantity Silver Where used: 6 screws that secure the display hinges to the display panel on computer models equipped with flush glass display assemblies 7–12 Length Thread 4.0 mm 2.5 mm Head diameter 5.0 mm Maintenance and Service Guide... -
Page 112: Phillips Pm2.5×4.0 Screw
Where used: 4 screws that secure the hinge cover to the display enclosure on computer models equipped with flush glass display assemblies Phillips PM2.5×4.0 screw (black) Color Quantity Black Where used: 4 screws, located inside the battery bay, that secure the switch cover to the computer Maintenance and Service Guide Length Thread... -
Page 113: Phillips 2.5×4.0 Broadhead Screw
Screw listing Where used: 4 screws that secure the display hinges to the display hinge bracket on computer models equipped with flush glass display assemblies Phillips PM2.5×4.0 broadhead screw Color Quantity Black Where used: 3 screws, located inside the hard drive bay, that secure the top cover to the computer 7–14 Length Thread... -
Page 114: Phillips Pm2.5×5.0 Screw
Phillips PM2.5×5.0 screw Color Quantity Silver Where used: One screw that secures the USB board to the base enclosure Maintenance and Service Guide Length Thread 5.0 mm 2.5 mm Screw listing Head diameter 5.0 mm 7–15... - Page 115 Screw listing Where used: 3 screws that secure the system board to the base enclosure Where used: One screw that secures the audio/infrared board to the base enclosure Where used: 8 screws that secure the display panel to the display enclosure on computer models equipped with BrightView display assemblies 7–16 Maintenance and Service Guide...
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Page 116: Phillips Pm2.5×5.0 Broadhead Screw
Phillips PM2.5×5.0 broadhead screw Color Quantity Silver Where used: 3 screws that secure the subwoofer to the computer Maintenance and Service Guide Length Thread 5.0 mm 2.5 mm Screw listing Head diameter 8.0 mm 7–17... -
Page 117: Phillips Pm2.5×6.5 Screw
Screw listing Phillips PM2.5×6.5 screw Color Quantity Silver Where used: 2 screws that secure the display bezel to the display enclosure on computer models equipped with BrightView display assemblies 7–18 Length Thread 6.5 mm 2.5 mm Head diameter 5.0 mm Maintenance and Service Guide... -
Page 118: Phillips Pm2.5×14.0 Captive Screw
Phillips PM2.5×14.0 captive screw Color Quantity Silver Where used: 3 screws (secured by C-clips) that secure the fan/heat sink to the system board Maintenance and Service Guide Length Thread 14.0 mm 2.5 mm Screw listing Head diameter 5.0 mm 7–19... -
Page 119: Backup And Recovery
Creating recovery discs HP recommends that you create recovery discs to be sure that you can restore your system to its original factory state if you experience serious system failure or instability. Create these discs after setting up the computer for the first time. -
Page 120: Backing Up Your Information
Backup and Recovery ■ Only one set of recovery discs can be created per computer. ■ Number each disc before inserting it into the computer optical drive. ■ If necessary, you can exit the program before you have finished creating the recovery discs. The next time you open Recovery Manager, you will be prompted to continue the disc creation process. -
Page 121: Using System Restore Points
✎ The backup process may take over an hour, depending on the file size and the speed of the computer. 1. Select Start > All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set up and create a backup. ✎... -
Page 122: Performing A Recovery
Performing a recovery ✎ You can recover only files that you have previously backed up. HP recommends that you use Recovery Manager to create an a set of recovery discs (entire drive backup) as soon as you set up your computer. -
Page 123: Connector Pin Assignments
1394 Audio-in (microphone) Maintenance and Service Guide Connector pin assignments Signal Power Ground TPB- TPB+ TPA- TPA+ Signal Audio signal in Audio signal in Ground 9–1... -
Page 124: Audio-Out (Headphone)
Connector pin assignments Audio-out (headphone) External monitor 9–2 Signal Audio out, left channel Audio out, right channel Ground Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock... -
Page 125: Hdmi
HDMI Maintenance and Service Guide Signal Transition minimized differential signal (TDMS) data 2+ Transition minimized differential signal (TDMS) data 2 shield Transition minimized differential signal (TDMS) data 2- Transition minimized differential signal (TDMS) data 1+ Transition minimized differential signal (TDMS) data 1 shield Transition minimized differential signal (TDMS) data 1 shield Transition minimized differential signal (TDMS) data 0+ Transition minimized differential signal (TDMS) data 0 shield... -
Page 126: Modem)
Connector pin assignments RJ-11 (modem) RJ-45 (network) 9–4 Signal Unused Ring Unused Unused Unused Signal Transmit + Transmit Receive + Unused Unused Receive - Unused Unused Maintenance and Service Guide... -
Page 127: Universal Serial Bus
Universal Serial Bus Maintenance and Service Guide Signal +5 VDC Data - Data + Ground Connector pin assignments 9–5... -
Page 128: Power Cord Set Requirements
The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. -
Page 129: Requirements For Specific Countries And Regions
Power cord set requirements Requirements for specific countries and regions Country/region Accredited agency Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan The Netherlands Norway The People's Republic of China South Korea Sweden Switzerland Taiwan The United Kingdom The United States 1. -
Page 130: Recycling
✎ Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at This section provides disassembly instructions for the display assembly. - Page 131 Recycling Perform the following steps to disassemble the display assembly: 1. Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly.
- Page 132 Recycling 4. Disconnect all display panel cables 1 from the display inverter and remove the inverter 2. 5. Remove all screws 1 that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly 2 from the display enclosure. 7.
- Page 133 Recycling 9. Use a sharp-edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame. 10. Remove the display panel frame 2 from the display panel. 11. Remove the screws 1 that secure the backlight cover to the display panel. 12.
- Page 134 16. Turn the display panel upside down. 17. Remove the backlight frame from the display panel. Å WARNING: The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 18.
- Page 135 Recycling 22. Release the tape 4 that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight. 11–6 Maintenance and Service Guide...
- Page 136 1394, pin assignments 9–1 AC adapter, spare part number 3–10 administrator password 5–3 antenna components 1–2 spare part number 3–3 audio, product description 1–2 audio/infrared board removal 4–40 spare part number 3–4 audio-in jack location 2–6 pin assignments 9–1 audio-out jack location 2–6 pin assignments 9–1 9–2...
- Page 137 Index display components 2–10 display enclosure, spare part number 3–7 3–14 display hinge cover, spare part number 3–7 Display Hinge Kit, spare part number 3–7 3–14 display inverter removal 4–28 spare part number 4–28 display panel 3–7 removal 4–28 spare part number 3–7 display panel cable, disconnecting 4–25 Display Rubber Kit, spare part number 3–7 Display Screw Kit, spare part number 3–7...
- Page 138 battery 2–3 caps lock 2–2 drive 2–6 power 2–2 volume down 2–2 volume mute 2–2 volume up 2–2 webcam 2–10 wireless 2–2 Main menu 5–3 mass storage devices, spare part numbers 3–9 memory map specifications 6–9 memory module product description 1–1 removal 4–17 spare part number 3–4 spare part numbers 3–4...
- Page 139 Index keyboard 1–3 memory module 1–1 microphone 1–2 modem module 1–2 operating system 1–3 optical drives 1–2 panels 1–1 ports 1–3 power requirements 1–3 processors 1–1 product name 1–1 security 1–3 serviceability 1–3 TV tuner 1–2 webcam 1–1 wireless 1–2 product name 1–1 3–1 4–5...
- Page 140 TouchPad scroll zone 2–1 TouchPad, location 2–1 TV tuner removal 4–18 spare part number 3–11 TV tuner module cable removal 4–43 spare part number 3–11 USB board removal 4–41 spare part number 3–4 USB port location 2–7 2–8 pin assignments 9–5 user replaceable parts 1–3 using system restore points 8–3 vents, location 2–7...