Appendix A Troubleshooting And Support; Troubleshooting; The Computer Is Unable To Start Up; The Computer Screen Is Blank - HP G56-141 User Manual

Hp g56-141: user guide

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Table Of Contents

Table of Contents

Troubleshooting and support

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Troubleshooting

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Contacting customer support

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Labels

Troubleshooting

The following sections describe several common issues and solutions.

The computer is unable to start up

If the computer does not turn on when you press the power button, the following suggestions may help

you determine why the computer does not start up:

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If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be sure

that the outlet is providing adequate power.

NOTE:

computer.

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If the computer is plugged into an external power source other than an AC outlet, plug the computer

into an AC outlet using the AC adapter. Be sure that the power cord and AC adapter connections

are secure.

The computer screen is blank

If the screen is blank but you have not turned off the computer, one or more of these settings may be

the cause:

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The computer may be in the Suspend state or in Hibernation. To exit Suspend or Hibernation,

briefly press the power button. Suspend and Hibernation are energy-saving features that turn off

the display. Suspend and Hibernation can be initiated by the system while the computer is on but

is not in use, or when the computer has reached a low battery level. To change these and other

power settings, right-click the Power icon in the notification area at the far right of the taskbar, and

then click Preferences.

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The computer may not be set to display the image on the computer screen. To transfer the image

to the computer screen, press f4. On most models, when an optional external display, such as a

monitor, is connected to the computer, the image can be displayed on the computer screen or the

external display, or on both devices simultaneously. When you press

alternates among the computer display, one or more external displays, and simultaneous display

on all devices.