Contacting Customer Care By E-Mail Or Telephone; Taking The Computer To A Service Partner - HP Compaq tc4400 Troubleshooting Manual

Customer Care
■
The manufacturer and model of any hardware connected to
the computer.
■
Operating system version number and registration number.
To display the operating system version number and
registration number, click My Computer in the Help and
Support Center. (On some models, the registration number
may be identified in the Operating System table as the
Product Id).
Contacting Customer Care by e-mail
or telephone
If the computer is connected to the Internet, you can get help by
e-mail or you can access Customer Care telephone numbers
through the Help and Support Center.
Taking the computer to a service
partner
If Customer Care advises you to take your computer to a service
partner, be sure to provide the service partner with the
information listed in
earlier in this chapter. In addition
■
Be sure either to delete all passwords or to disclose all
passwords to the service partner so that they can access the
computer.
■
Back up all information on the hard drive.
■
Provide authorization to the service partner to perform a
system recovery, if needed.
2–2
"Preparing to contact Customer Care,"
Troubleshooting