Smart Diagnosis - LG G C702H Series Owner's Manual

SMART DIAGNOSIS (Only for applied models)
Smart diagnosis function is...
Use the function to contact the service center and receive precise diagnosis when the refrigerator
malfunctions or fails. Use it only to connect to the consultant and do not use it in normal times.
How to use the function
First, call to the LG service center. Only use the Smart Diagnosis feature when instructed to do so by
the LG call center agent.
1. Open the refrigerator (lower) door.
2. Press the refrigerator temperature control
button for 3sec or more.
3. If the buzzer sounds 4 times, open the Freezer
(upper) door and place the phone near the
speaker hole.
Check if the speaking side(microphone) of the
telephone is toward the speaker hole.
4. Do not take away the telephone while data is
being transmitted.
During the data transmission for smart diagnosis,
wait with the telephone placed near the speaker
hole at the top right side.
w CAUTION
The transmission sound may be irritating.
Do not take away the telephone until the sound
stops for good diagnosis.
5. After the completion of the data transmission,
listen to the explanation of the consultant
about the result of the smart diagnosis.
When the data transmission is completed, along
with the display of the data transmission
completion, the refrigerator will be automatically
turned off and on a few seconds later.
Listen to the explanation of the consultant about
the result of the analyzed diagnosis and follow the
instructions.
NOTE
• Position the phone so that its microphone is
aligned with the speaker hole.
• The Smart Diagnosis™ sound is generated
after around three seconds.
• Do not take the phone off the speaker hole
while the data is transmitted.
• Hold the phone to the upper right speaker hole
and wait while the data is transmitted.
• The data transfer sound may be harsh to the
ear while the Smart Diagnosis™ data is being
transmitted, but do not take the phone off the
speaker hole for accurate diagnosis until the
data transfer sound has stopped.
• When the data transfer is complete, the
transfer completion message is displayed and
the control panel is automatically turned off
and then on again after a few seconds. After
the customer information centre explains the
diagnosis result.
• The Smart Diagnosis™ function depends on
the local call quality.
• The communication performance will improve
and you can transmit a better signal if you use
a land line home phone.
• If the Smart Diagnosis™ data transfer is poor
due to poor call quality, you may not receive
the best Smart Diagnosis™ service.
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