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FAQs and Troubleshooting
Problem
Possible Cause
The appliance
• The appliance is not plugged in.
does not
• The appliance is turned off.
operate.
• The circuit breaker tripped or a
blown fuse.
The appliance
• Check the temperature control
is not cold
setting.
enough.
• The door is opened too often, or is
kept open for too long; the door is
not closed completely; hot food has
been placed inside.
• The appliance has recently been
disconnected for a period of time.
The appliance
• Food may not be wrapped properly.
has an odd
• Food may be rotten.
odour.
• The interior may not be clean.
The internal
• The appliance is not plugged in.
light does not
• The appliance is turned off.
illuminate.
• The circuit breaker tripped or a
blown fuse.
• The light is damaged.
The door
• The appliance is not level.
will not close
• The gasket is dirty.
properly.
• Food is stacked too high.
The door
• A difference in pressure between the
is difficult
air inside and outside of the unit.
to open.
Moisture forms
• Hot and humid weather increases
on the inside
the internal rate of frost build-up.
appliance
• The lid is slightly open.
walls.
• The lid is kept open too long, or is
opened too frequently.
Moisture
• The door is slightly open, causing
forms on the
cold air from inside the appliance
outside of the
to meet warm, moist air from the
appliance.
outside.
There are
• The appliance is not level.
vibrations.
• The floor is uneven or weak.
• The appliance is touching the wall.
User Manual
Possible Solution
• Plug in the appliance.
• Turn on power point.
• Reset circuit breaker/replace fuse.
• Reduce the temperature.
• Do not open door for 2+ hours; Check
that the door is closed properly and for
any obstructions preventing the door
closing properly; Remove hot food and
let it cool first before replacing it.
• Plug in the appliance.
• Check that the food is wrapped tightly.
• Check for rotten food and remove.
• Clean the interior of the appliance.
• Plug in the appliance.
• Turn on power point.
• Reset circuit breaker/replace fuse.
• Please contact after sales support.
• Level the appliance.
• Clean gasket with warm water and
a soft cloth.
• Re-position food so it does not obstruct.
• This is a normal phenomenon and
cannot be avoided.
• This is normal.
• Close the door.
• Open the door less often
• Close the door or check for obstructions.
• Level the appliance.
• Be sure your floor can adequately
support the appliance.
• Move the appliance away from the wall
and check it is level.
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