Samsung QE75Q60ABUXRU E-Manual

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Summary of Contents for Samsung QE75Q60ABUXRU

Page 1 E-MANUAL Thank you for purchasing this Samsung product. To receive more complete service, please register your product at www.samsung.com Model Serial No. To directly go to the page that provides instructions on how to use the manual for visually impaired users, select the Menu Learning Screen link below.
Page 2: Table Of Contents
103 Adjusting the Picture Quality About the Samsung Smart Remote (The Sero) 105 Setting the Viewing Environment for External Devices 30 Connecting the Samsung Smart Remote to the TV 107 Picture Support Functions Controlling External Devices with a Samsung Remote...
Page 3 Troubleshooting 138 Read Before Using Apps 139 Read Before Using the Internet Function Picture Issues 141 Read Before Playing Photo, Video or Music Files 162 Testing the picture 149 Read After Installing the TV Sound and Noise Issues 150 Supported Resolutions for UHD Input Signals 166 Testing the sound 151 Resolutions for Input Signals supported by Q700T series or higher...
Page 4 Accessibility Guidance The TV Screen does not Display Properly Menu Learning Screen 183 When the TV screen does not display properly 225 Using the Remote control 227 Using the accessibility menu The TV does not Turn On 231 Using the TV with Voice Guide on 190 When your TV does not turn on 233 Using the guide The Picture is Distorted, or No Sound Comes Out of the...
Page 5: Connection Guide
Guide Learn how to use various features. Connections You can watch live broadcasts by connecting an antenna cable to your TV and can get access to the Internet by using a LAN cable or wireless access point. Using various connectors, you can also connect external devices. Connection Guide You can view detailed information about external devices that can be connected to the TV.
Page 6: Connecting An Antenna (Aerial)
Connecting an Antenna (Aerial) You can connect an antenna cable to your TV. An antenna connection is not necessary if you connect a cable box or satellite box. It is best to connect the both connectors using a Multi-Switch or DiSEqC Switch, etc and to set Aerial Connection Type to Dual.
Page 7: Connecting To The Internet
Connecting to the Internet You can get access to the Internet through your TV. Settings General Network Open Network Settings Try Now Configure network settings to connect to an available network. Establishing a wired Internet connection Settings General Network Open Network Settings Wired If you connect a LAN cable, the TV automatically accesses the Internet.
Page 8 Establishing a wireless Internet connection Settings General Network Open Network Settings Wireless Make sure that you have the wireless access point's SSID (name) and password settings before attempting to connect. The network name (SSID) and security key are available on the wireless access point's configuration screen.
Page 9 Wireless Connection Select your wireless network. Refresh Manage Saved Networks The image on your TV may differ from the image above depending on the model and geographical area. If no wireless access point is found, select Add Network at the bottom of the list and enter the network name (SSID). If your wireless access point has a WPS or PBC button, select Use WPS at the bottom of the list, and then push the WPS or...
Page 10 Turning this feature on may allow other IP control devices to control your TV. We recommend turning this feature on only if an authorised third-party custom controller is installed and configured specifically for a Samsung TV and if your Wi-Fi network is password protected.
Page 11: Screen Sharing (Smart View) With Your Mobile Device
TV screen. This function may not be supported depending on the model. This function is available in Samsung mobile devices with Android 8.1 or higher. Enable Tap View on your mobile device. For more information about configuration, refer to 'Enabling the Tap View' below for how to set.
Page 12 Enabling the Tap View Enable Tap View in the SmartThings app. Depending on the SmartThings app version, you may need to register the TV with your mobile device. Launch the SmartThings app on your mobile device. Select Settings ( ) in SmartThings app on your mobile device. Set the Tap View to on.
Page 13 • Watch Mobile/Camera Enjoy your mobile content by mirroring (Smart View). You can view the camera video connected to the SmartThings app on your mobile. • Screen Size Selects the desired size of Multi View. • PIP Position Selects the position of a small screen on the full screen. The focusing left or right screen appears as small window.
Page 14: Connection Cables For External Devices
Connection Cables for External Devices You can view detailed information about the connection cables for external devices that can be connected to the TV. Cable name Image Description Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV. HDMI Cables are divided into various types according to the types of input/ output ports on external devices.
Page 15 Cable name Image Description DVI to HDMI cables can transmit only digital video signals and not audio signals. We recommend that you use HDMI to HDMI cables. HDMI Optical cables are used to transmit audio signals to external speakers with low signal loss. Optical Optical cables do not transmit video signals.
Page 16: Switching Between External Devices Connected To The Tv
For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote". When a USB device is connected to the USB port, a pop-up message appears that lets you switch easily to the media content listed on the device.
Page 17 Universal Remote You can control external devices connected to the TV using a Samsung remote control. To control external devices, register them by following the instructions on the screen. This function may not be supported depending on the model or geographical area.
Page 18: Connection Notes
Connection Notes When connecting an external device, note the following. The number of connectors and their names and locations may differ with the model. Refer to the external device's operating manual when connecting it to the TV. The number of external device connectors and their names and locations may differ with the manufacturer.
Page 19 Connection notes for audio devices • For better audio quality, it is a good idea to use an AV receiver. • If you connect an external audio device using an optical cable, the Sound Output setting is automatically changed to the connected device. However, to make this happen, you must turn on the external audio device before connecting the optical cable.
Page 20 Connection notes for mobile devices • To use the Smart View function, the mobile device must support a mirroring function such as Screen Mirroring or Smart View. To check whether your mobile device supports the mirroring function, refer to the mobile device's user manual.
Page 21: Remote Control And Peripherals
Remote Control and Peripherals You can control TV operations with your Samsung Smart Remote. Pair external devices such as a keyboard for ease of use. About the Samsung Smart Remote Learn about the buttons on the Samsung Smart Remote. - 21 -...
Page 22 Button Description Runs Voice Assistant. Press and hold the button, say a command, and then release the button to run Voice Assistant. (Voice Assistant) The supported Voice Assistant's languages and features may differ by geographical region. Each time you press this button, the coloured buttons window and the virtual numeric pad are displayed alternately.
Page 23 (Launch app button) This function may not be supported depending on the model or geographical area. Use the Samsung Smart Remote less than 6 m from the TV. The usable distance may vary with the wireless environmental conditions. The images, buttons and functions of the Samsung Smart Remote may differ with the model or geographical area.
Page 24: About The Samsung Smart Remote (The Frame)
About the Samsung Smart Remote (The Frame) Learn about the buttons on the Samsung Smart Remote that comes with The Frame. - 24 -...
Page 25 Button Description When watching TV, press to switch to mode. In mode, press to switch to watching TV. Press and hold to turn off the TV completely. (Power) When the TV turns off and on again, display the last used mode. Runs Voice Assistant.
Page 26 (Launch app button) This function may not be supported depending on the model or geographical area. Use the Samsung Smart Remote less than 6 m from the TV. The usable distance may vary with the wireless environmental conditions. The images, buttons and functions of the Samsung Smart Remote may differ with the model or geographical area.
Page 27: About The Samsung Smart Remote (The Sero)
About the Samsung Smart Remote (The Sero) Learn about the buttons on the Samsung Smart Remote that comes with The Sero. - 27 -...
Page 28 Button Description Runs Voice Assistant. Press and hold the button, say a command, and then release the button to run Voice Assistant. (Voice Assistant) The supported Voice Assistant's languages and features may differ by geographical region. Each time you press this button, the coloured buttons window and the virtual numeric pad are displayed alternately.
Page 29 (Launch app button) This button is not supported in the BST model. Use the Samsung Smart Remote less than 6 m from the TV. The usable distance may vary with the wireless environmental conditions. The images, buttons and functions of the Samsung Smart Remote may differ with the model or geographical area.
Page 30: Connecting The Samsung Smart Remote To The Tv
When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. If the Samsung Smart Remote does not pair to the TV automatically, point it at the front of the TV, then press and hold the buttons simultaneously for 3 seconds or more.
Page 31: Controlling External Devices With A Samsung Remote Control - Using The Universal Remote
Source Universal Remote You can control external devices connected to the TV using a Samsung remote control. To control external devices, register them by following the instructions on the screen. This function may not be supported depending on the model or geographical area.
Page 32: Using Anynet+ (Hdmi-Cec)
You can configure the TV's Universal Remote to control third-party cable boxes, Blu-ray players and home theatres that do not support HDMI-CEC. For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote".
Page 33: Controlling The Tv With A Keyboard, Mouse Or Gamepad
Controlling the TV with a Keyboard, Mouse or Gamepad Connecting a keyboard, mouse or gamepad to make it easier to control the TV. Settings General External Device Manager Input Device Manager Try Now You can connect a keyboard, mouse or gamepad to make it easier to control the TV. Connecting a USB keyboard, mouse or gamepad Plug the keyboard, mouse or gamepad cable into the USB port.
Page 34 Using the keyboard and mouse Button Description Directional keys Moves the focus Windows key Displays the TV settings Enter key Selects or runs a focused item ESC key Returns to the previous screen F1 / F2 / F3 / F4 key Colour buttons ―...
Page 35: Entering Text Using The On-Screen Virtual Keyboard
Setting up the input devices Settings General External Device Manager Input Device Manager • Keyboard Settings You can set up the keyboard with the Keyboard Language Keyboard type functions. • Mouse Settings You can set up the mouse with the Primary Button Pointer Speed functions.
Page 36 When the virtual keyboard is on the screen, press and hold the button on the Samsung Smart Remote, speak into the microphone on the Samsung Smart Remote, and then release the button. What you say appears on the screen as text.
Page 37: Smart Features
Smart Features You can enjoy various apps with Smart Hub. Using Smart Hub View descriptions of Smart Hub's basic functions. From Smart Hub, you can use the Internet search function, install and use various apps, view photos and videos or listen to music stored on external storage devices, and perform more functions.
Page 38 Displaying the Home Screen Press the button. Sources HDMI 1 Remote Access Connection Guide Universal Remote Source The image on your TV may differ from the image above depending on the model and geographical area. On the Home Screen, you can easily run the apps you have used previously or frequently. The apps can also be moved or deleted from the screen.
Page 39 • Picture Mode You can select the picture mode that provides the best viewing experience. To change the picture mode, press the Select button. To make fine adjustments, press the up directional button, and then select Picture Setup. • Sound Mode You can select a sound mode to optimise your listening experience.
Page 40 • Picture Size You can change to the picture size you want to view. To make fine adjustments, press the up directional button, and then select Go to Picture Size. • Colour Tone You can select a colour tone suitable for your viewing preferences. To change to a colour tone that you want, press the Select button.
Page 41 Ambient Mode. To shut off the TV, press the button. If you use a remote control other than the Samsung Smart Remote, there may be restrictions to entering Ambient Mode. This function may not be supported depending on the model.
Page 42 Universal Guide can recommend content tailored to your preferences. You can use this feature on your mobile device with the Samsung SmartThings app. To enjoy the content from these apps on your TV, they must be installed on the TV.
Page 43 When you are not watching TV or when the TV is turned off, you can use the mode function to edit image content such as artworks or photos or to display the content. This function is supported only in The Frame. For more information, refer to the provided user manual.
Page 44 Moving an item on the Home Screen Move the focus to the app you want to move, press and hold the Select button on the remote control, and then select Move in option menu. Move the app to the desired position by pressing the left or right directional button, and then press the Select button.
Page 45 Launching Smart Hub automatically Settings General Smart Features Autorun Smart Hub Try Now When you set Autorun Smart Hub to On, the TV displays the Home Screen automatically when you turn the TV on. You can also turn this function on or off. Press the Select button at the current menu. Launching the last used app automatically Settings General...
Page 46: Using A Samsung Account
Terms & Conditions, Privacy Policy after logging in to your Samsung account. You can create a Samsung account at https://account.samsung.com. Once you have an account, you can use the same ID on both the TV and the Samsung website. Signing in to a Samsung account...
Page 47 You can view or manage your payment information. • Back up You can back up the TV settings to your Samsung Cloud storage. When resetting or replacing the TV, you can also restore its settings with the backed-up settings. •...
Page 48: Using The Ambient Mode
Ambient Mode from the TV viewing screen, press the button or select Ambient Mode. If you use a remote control other than the Samsung Smart Remote, there may be restrictions to entering Ambient Mode. When you select Ambient Mode, The Sero rotates into Landscape and then enters the Ambient Mode.
Page 49 If there is no remote control input for the set time, the screen goes off. • Reset All Photos Resets the photos imported from your mobile device or Samsung Cloud. This function may not be supported depending on the model. You can enter the TV viewing screen.
Page 50 Décor Allows you to select content with a sensible and beautiful design. • My Album Allows you to set a photo stored in your mobile device or Samsung Cloud as the wallpaper of the Ambient Mode screen. To import photos from your mobile device or Samsung Cloud, use the SmartThings app on your mobile device.
Page 51 • Background Theme Allows you to select a background theme provided by Samsung. Take a picture of a wall using the SmartThings app on your mobile device to create a custom background theme. When you use this function, there may be a delay in image transmission and optimisation depending on network conditions.
Page 52 • Backgrounds Changes the background of the content. This function may not be supported depending on the content. You can use the SmartThings app on your mobile device to take a picture of a wall and create a custom background. For more information, select the How-To icon.
Page 53: Using The Shortcuts
Using the Shortcuts You can easily use the contents of Sources without running a series of commands. To display the Shortcuts menu screen, press and hold the button for 1 second or more. To return to the TV mode, press the button.
Page 54 Adding channels Move the focus to to add the current channel. Select Move to the desired location. Press the Select button. The target channel is added in the bookmark (Channels) area. Moving channels Move the focus to the channel to move. Press the down directional button.
Page 55: Using Remote Access
Remote Access secured by Knox Access remote PC and your work resources with this function. Connect a keyboard and mouse to this TV before starting. Featured Functions Screen Sharing Samsung DeX Office 365 Remote PC (Wireless) Added Cloud Services Add Cloud Service The image on your TV may differ from the image above depending on the model and geographical area.
Page 56 Configure your computer’s settings to use the Remote Access function. Remote connection to a PC running on Windows via the RDP protocol is only supported for Windows 7 or later. And the operating system must be a Professional or higher edition. Remote connection to a PC running on Mac via the VNC protocol is only supported for Mac OS X 10.5 or later.
Page 57 Enter the required settings for connecting the computer remotely. Connect to Remote PC Make sure the PC is on and remote access is set to "Allow". Manage User Profiles PC/Profile IP address or profile Username Enter a username. RDP (for Windows users) Protocol Enter a password.
Page 58 Enter the Username of the computer. How to check the Username: Control Panel User Account Control in Windows, System Preferences Users & Groups in Mac. Select the Protocol for the computer’s OS. (Windows: RDP, Mac: VNC) Enter the password for the login account. For use of PIN, do not enter PIN but the specified password of the computer.
Page 59 Mobile Connection Guide and then follow the screen instructions. This function is available only on mobile devices that support the wireless Samsung DeX. Using Office 365 You can read or create a document after accessing the Office 365 website. Run the browser in full screen mode.
Page 60 ID and password without biometric authentication on mobile devices. For this purpose, you must be signed in to your Samsung account. The password is encrypted to be safely stored on your TV.
Page 61: Using The Apps Service
If you are signed out of your Samsung account, select Sign In to sign in. If you want to download new apps using Apps, first sign in to your Samsung account. App Search You can search for available apps. Settings You can manage the installed apps.
Page 62 Installing an app Move to the app you want to install, and then press the Select button. The detailed information screen appears. Select Install. When the installation is complete, the Open menu appears. Select Open to run the app immediately. You can view installed apps on the Settings screen.
Page 63 Managing installed apps Select Settings on Apps. You can manage installed apps. Settings Copyright Auto update : ON Delete Add to Home Lock Move Reinstall View Details The image on your TV may differ from the image above depending on the model and geographical area. Removing an app 1.
Page 64 Locking and unlocking apps 1. Select an app to lock or unlock. 2. Select Lock/Unlock. The selected app is locked or unlocked. To lock or unlock an app, enter the PIN. The default PIN is "0000" (for France and Italy: "1111"). You can set the PIN in Settings General System Manager...
Page 65: Using The Gallery App
The image on your TV may differ from the image above depending on the model and geographical area. You can enjoy various content synchronised with a mobile device that supports the Samsung Cloud. The available content types are photos, videos, stories and other content shared through your groups.
Page 66 Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account. If you are signed out of your Samsung account, select Sign In to sign in. Gallery Settings Set a PIN for screen lock to restrict access to the Gallery app or view the terms and condition.
Page 67: Using The Smartthings App
SmartThings app installed on them. You can receive notifications about the statuses of your connected devices. To use this function, you must be logged in to your Samsung account. This function may not be supported depending on the model or geographical area.
Page 68: Using The E-Manual
Open e-Manual You can view the embedded e-Manual that contains information about your TV's key features. You can download a copy of the e-Manual from Samsung's website to view or print on your PC or mobile device (https:// www.samsung.com). Some menu screens cannot be accessed from the e-Manual.
Page 69 Using the buttons in the e-Manual e-Manual Guide Troubleshooting First Time Use Recently Viewed Topics The image on your TV may differ from the image above depending on the model and geographical area. (Search) Select an item from the search results to load the corresponding page. (Site Map) It displays the lists for each item in e-Manual.
Page 70 e-Manual Internet Surf the Internet on your TV. Before using the Internet, refer to "Read Before Using the Internet Function". Words in blue (e.g., Internet) indicate a menu item. The image on your TV may differ from the image above depending on the model and geographical area. (Try Now) Allows you to access the corresponding menu item and try out the feature right away.
Page 71: Using The Internet
Internet function more easily after connecting a keyboard and mouse. You can scroll web pages with the directional button on the Samsung Smart Remote. The web pages may differ from those on a PC. Before using the Internet, refer to "Read Before Using the Internet Function".
Page 72: Playing Pictures/Video/Music
"Read Before Playing Photo, Video or Music Files". Backup important files before connecting a USB device. Samsung is not responsible for damaged or lost files. You can use the following functions on the media content list screen of a storage device.
Page 73 Sort By Sorts the content list by Title, Date or Channel. This function may not be supported depending on the type of external device. Options Deletes or plays the selected media content in the media content list. When you select Refresh, the content list is reloaded.
Page 74 Listening to your mobile device sound through the TV speaker using Sound Mirroring Search for and connect to your TV from the (Bluetooth) device list on your mobile device. Select media content to play on your mobile device. The selected media is played through the TV speaker. Some models enter Ambient Mode,...
Page 75 • Move to a specific playback section, move up the focus on the playback bar, and then select one of the five thumbnails. This function may not be supported depending on the file format. • Stop Stop the contents being played. •...
Page 76 • 360 Auto Rotation Automatically adjusts the video's viewing angle by analysing the amount of image changes during playback of a video file that provides a 360-degree view. When this function is started, the rotation starts in a short time. When 360 Auto Rotation is focused, press the Select button to change to the following modes:...
Page 77 • Picture Off Plays music files with the screen off. • Fit to Screen Fits a photo to the screen. • Rotate left Rotate right Rotates a photo left or right. • Zoom Zooms in a photo. • Background Music Pauses or resumes the background music while the TV displays photos.
Page 78: Using Bixby
Bixby is available only when the TV is connected to the Internet. To use Bixby, you must register and sign in to your Samsung account. Some functions may not be supported if you are not signed in to your Samsung account.
Page 79 Bixby generated for your voice. You can delete a voice ID after selecting Profile. When the voice ID is deleted, its icon also disappears. If you are signed out of your Samsung account, select My Profile to sign in.
Page 80 Settings Voice Wake-up) The appropriate distance between user and the Samsung Smart Remote is 1.5 m. For more information on how to use this function, refer to "Voice Assistant Issues". Voice Wake-up function may not be supported depending on the model or geographical area.
Page 81 • The existing functional specifications may be changed if Bixby is updated. • Bixby is available only on TVs that support it and come with remote controls that have a microphone. • Symbols including "-" and special characters are not supported. Consequently, if a word or sentence contains numeric values or symbols, the function may not operate properly.
Page 82: Tv Viewing
Guide while watching TV, press the (Channel) button on the Samsung Smart Remote or press the GUIDE button on the standard remote control. To see information about analogue channels and use the analogue channel functions of the Guide, you must finish the service provider settings in initial setup.
Page 83 Move the focus to the programme you want in the Guide, and then press and hold the Select button. You can use the following functions: • Record You can make a recording of a current programme. This function may not be supported depending on the model or geographical area. •...
Page 84 To move to the Channel Filter Aerial Type, Schedule Manager screen: Press the button. (If the remote control button is , press it twice.) • Channel Filter You can view channels and programmes categorised by the types defined in Channel List.
Page 85: Recording Programmes
Recording Programmes Record a current or upcoming programme using a USB device instead of a video recorder. This function may not be supported depending on the model or geographical area. Read all precautions before using the recording feature. Refer to "Before Using the Recording and Timeshift Functions" for more information.
Page 86 Scheduling a video recording after entering the date and time Live TV Recordings Schedules Add Recording To schedule a recording, set the values for Aerial, Channel, Repeat, Date, Start Time End Time of the broadcast programme to record, and then select Save. Check the current time in Settings General...
Page 87: Setting Up A Schedule Viewing
Setting up a schedule recording start Live TV Recordings Settings • Start Recording Early You can set the time to start the recording earlier than the broadcast start time in the programme guide. • Continue Recording After You can set the time to end the recording later than the broadcast end time in the programme guide. •...
Page 88 Using schedule viewing to view programmes at a specified time on a specified date Live TV Schedule Manager Add Viewing Live TV Recordings Schedules Add Viewing To schedule a viewing, set the values for Aerial, Channel, Repeat, Date Start Time of the broadcast programme to view, and then select Save.
Page 89: Using Timeshift
Using Timeshift Play, pause or rewind live TV. You can pause and rewind live TV by using Timeshift. Activating this function disables the Broadcasting function. Try Now To activate the Timeshift function while watching TV, press the button twice or press the button, press the Select button and then select Timeshift, or press the button...
Page 90 • Jump Backward / Jump Forward Press the up directional button to move the focus to the playback control bar, and then select the left or right directional button in the playback control bar to move backward or forward by 10 seconds in the video. When the Jump Backward function is activated, you can view the difference between the current recording time and the current rewind time.
Page 91: Using The Channel List
• Samsung TV Plus While the TV is connected to the Internet, you can watch popular programmes or highlights for each theme through a virtual channel at any time. As with regular channels, the TV provides the daily programme schedules Samsung TV Plus.
Page 92: Editing Channels
This function may not be supported depending on the model or geographical area. When a channel number is changed, its channel information is not updated automatically. • Restore Samsung TV Plus You can restore the deleted Samsung TV Plus channels.
Page 93: Using A Personal Favourites List
Using a Personal Favourites List Designate frequently watched channels as favourite channels. Favourite channels are highlighted in the Edit Channels Channel List screens with the symbol. You can create up to five favourites lists so that your family members can create their own personal favourites list. Create a favourites list Live TV Channel List...
Page 94: Tv-Viewing Support Functions
TV-Viewing Support Functions Use the functions that are available while watching TV. Changing the broadcast signal Live TV Channel List Press the directional button on your remote control, move the focus to Terrestrial, Cable, Satellite or Service Provider, and then press the Select button. You do not need to use this function if your TV is connected to a cable box or satellite box.
Page 95 Scanning for available channels on standby mode Settings Broadcasting (Auto Tuning Settings) Standby Auto Tuning Automatically scan for channels while your TV is in standby mode. This function may not be supported depending on the model or geographical area. Auto Tuning Settings may not appear depending on the model or geographical area.
Page 96 Using Mark Adult Channels Settings Broadcasting Mark Adult Channels Enables or disables all adult services. When disabled, adult services will not be available. This function may not be supported depending on the model or geographical area. Selecting the broadcasting audio option Settings Broadcasting Dual Sound...
Page 97 Showing common interface menu Settings Broadcasting Common Interface You can view information about common interfaces. This function may not be supported depending on the model or geographical area. • CI Menu Show information and settings of CICAM. • Application Info Show the manufacturer of CICAM and information of CAS (Conditional Access System).
Page 98 Configuring advanced broadcasting settings Settings Broadcasting Expert Settings Try Now Tuning broadcast signals manually Settings Broadcasting Expert Settings Manual Tuning Try Now You can scan for all the channels manually and store the scanned channels in the TV. This function may not be supported depending on the model or geographical area. Tuning digital channels Settings Broadcasting...
Page 99 Enabling/Disabling Edit Channel Numbers Settings Broadcasting Expert Settings Edit Channel Numbers Use this to change channel number. When channel number is changed, channel information is not updated automatically. This function may not be supported depending on the model or geographical area. Deleting CAM operator profile Settings Broadcasting...
Page 100 Selecting the broadcast audio language Settings Broadcasting Expert Settings Audio Options Try Now This is the language you will hear while watching TV if the language is included in the broadcast signal. Audio Options functions differently for analogue and digital channels. This function may not be supported depending on the model or geographical area.
Page 101: Picture And Sound
Picture and Sound You can change the settings for the picture and the sound according to your preference. Using the Intelligent Mode Let the TV analyse the surrounding and the content you are watching so that it can provide an upgraded viewing experience.
Page 102 – Adaptive Sound Provides optimised sound quality by analyzing the viewing environment and the acoustic components of the content. This function is only available when the sound output of the TV is set to Speaker. This function may not be supported by some modes or apps (e.g., Ambient Mode, Game...
Page 103: Adjusting The Picture Quality
Adjusting the Picture Quality Change the Picture Mode and adjust Expert Settings. Choosing a picture mode Settings Picture Picture Mode Try Now You can select the Picture Mode that provides the best viewing experience. • Dynamic Makes the picture brighter and clearer in bright viewing environments. •...
Page 104 Configuring advanced picture settings Settings Picture Expert Settings Try Now Configure the screen settings to your taste by using the following functions: • Brightness Try Now • Contrast Try Now • Sharpness Try Now • Colour Try Now • Tint (G/R) Try Now •...
Page 105: Setting The Viewing Environment For External Devices
Setting the Viewing Environment for External Devices You can optimise the TV for viewing specific video formats. Playing games on an optimised screen Settings General External Device Manager (Game Mode Settings) Game Mode You can enable game mode to optimise the TV's settings for playing video games with a gaming console, such as a PlayStation™, Xbox™...
Page 106 Using Input Signal Plus Settings General External Device Manager Input Signal Plus Try Now Expands the input signal range for HDMI connections. When you select the HDMI connector you want to use for Input Signal Plus, and then press the Select button to set the Input Signal Plus function to On, the TV screen may flicker.
Page 107: Picture Support Functions
Picture Support Functions Configure the picture settings for your TV. Viewing a picture-in-picture (PIP) Settings Picture While viewing video from an external device such as a Blu-ray player on the main screen, you can watch a TV broadcast in a picture-in-picture (PIP) window. This function may not be supported depending on the model or geographical area.
Page 108 This function is available only if Picture Size is set to Custom. To change the picture position on analogue channels, first enlarge the picture and then change the position. These functions may not be available on Samsung TV Plus and some applications. - 108 -...
Page 109: Configuring A Sound Mode And Expert Settings
Configuring a Sound Mode and Expert Settings Change the Sound Mode and adjust Expert Settings. Choosing a sound mode Settings Sound Sound Mode Try Now You can select the available sound mode that you prefer for a content type or your listening environment. When an external device is connected, Sound Mode may change accordingly.
Page 110 Digital Output Audio Delay Try Now • This feature is only available when the external device is connected via HDMI (eARC) and SPDIF (Sony Philips Digital Interface). This function may not be supported depending on the model. • Dolby Atmos Compatibility Try Now You can set the TV to allow Dolby Digital+ with Atmos streams that are inputted from external devices.
Page 111: Using The Sound Support Functions
Samsung TV supports the Q-Symphony function. This function works synchronised with the Samsung Soundbar that supports Q-Symphony so that your TV speaker and Soundbar simultaneously output the sound for best surround effects. When a Samsung Soundbar that supports Q-Symphony is connected, the menu name such as "TV + Soundbar" appears under Sound Output...
Page 112 Listening to the TV through a Samsung audio device that supports the Wi-Fi function For more information about how to connect and use a Samsung audio device that supports the Wi-Fi function, refer to its user manual. Settings Sound Wi-Fi Speaker Surround Setup...
Page 113: System And Support
System and Support You can configure system and support settings such as clock, timers, energy usage and software updates. Using the Time Functions and the Timers Set the current time and use the timer function. Settings General System Manager Time Try Now You can set the Clock...
Page 114 Adjusting the clock for DST and time zone Settings General System Manager Time Clock Time Zone Sets the right time by setting Daylight Savings Time (DST) and your local time zone. This function is only available when the Clock Mode is set to Auto.
Page 115 Setting the clock manually Settings General System Manager Time Clock Clock Mode Manual When Clock Mode is set to Manual, you can directly enter the current date and time. Select the Date Time using the directional buttons on the remote control. Using the sleep timer Settings General...
Page 116: Using The Auto Protection Time And Energy Saving Functions
Using the Auto Protection Time and Energy Saving Functions Set the Auto Protection Time and reduce the TV's energy consumption. Setting the Auto Protection Time Settings General System Manager Auto Protection Time Try Now Activate a screensaver when your TV displays a still image for two hours or more. This function may not be supported in some viewing modes.
Page 117 Energy Saving Mode Try Now • Adjust the brightness settings to reduce the TV's power consumption. This function is not available when the Adaptive Picture function is turned on. • Motion Lighting Try Now Adjusts the brightness in response to on-screen movements to reduce power consumption. This function is not available when the Adaptive Picture function is turned on.
Page 118: Updating The Tv's Software
Software Update Update Now After downloading the update file from the Samsung website and storing it on a USB device, connect the USB device to the TV to update. To update using a USB device, download the update package from Samsung.com to your computer. Then, save the update package in the USB device's top-level folder.
Page 119: Audio And Video Functions For The Visually Or Hearing Impaired
Audio and Video Functions for the Visually or Hearing Impaired You can configure the functions for the visually or hearing impaired. Running the accessibility functions Settings General Accessibility Try Now Running Accessibility Shortcuts Accessibility Shortcuts provide easy access to the accessibility functions. To display the Accessibility Shortcuts, press and hold the Volume button for 1 second or more.
Page 120 Enabling voice guides for the visually impaired Settings General Accessibility Voice Guide Settings Try Now You can activate voice guides that describe the menu options aloud to aid the visually impaired. To activate this function, set Voice Guide to On. With Voice Guide on, the TV provides voice guides for channel change, volume adjust, information on current and upcoming programmes, schedule viewing, other TV functions and various...
Page 121 The TV screen is turned off but audio continues Settings General Accessibility Picture Off Turn off the TV screen and provide only sound to reduce overall power consumption. When you press a button on the remote control other than Volume and Power while the screen is off, the TV screen turns back on. This function may not be supported depending on the geographical area.
Page 122 Inverting the screen colour Settings General Accessibility Colour Inversion Try Now You can invert the colours of the text and background for the setting menus displayed on the TV screen to make it easier to read them. Colour Inversion is on, some Accessibility menus are not available.
Page 123 Watching TV broadcasts with subtitles Settings General Accessibility Subtitle Settings Try Now Subtitle to On. Then you can watch the programme with the subtitle displayed. This function may not be supported depending on the model or geographical area. This function has no relationship with the features for controlling sub-titles of DVD or Blu-ray players. To control DVD or Blu-ray subtitles, use the sub-title feature of the DVD or Blu-ray player and the player's remote control.
Page 124 Listening to the TV through Bluetooth devices (for the hearing impaired) Settings General Accessibility Multi-output Audio You can turn on both the TV speaker and Bluetooth headphone at the same time. When this function is active, you can set the volume of the Bluetooth headphone higher than the volume of the TV speaker. This function may not be supported depending on the model or geographical area.
Page 125: Using Voice Assistants On Tv
Using Voice Assistants on TV You can change the settings of a Voice Assistant after selecting it. Select the Voice Assistant Settings General Voice Voice Assistant Select which Voice Assistant you would like to help control your TV. To use this function, the TV must be connected to the Internet. This function may not be supported depending on the model or geographical area.
Page 126: Using Other Functions
If you forget your PIN, you can reset it with your remote control. With the TV turned on, press the following buttons on the remote control in the order shown to reset the PIN to "0000" (for France and Italy: "1111"). On the Samsung Smart Remote: Press (Volume) button.
Page 127 Using AirPlay Settings General Apple AirPlay Settings You can use AirPlay to view content from your iPhone, iPad or Mac on the TV screen. This function may not be supported depending on the model or geographical area. Restoring the TV to the factory settings Settings General Reset...
Page 128: Hbbtv
HbbTV Access services from entertainment providers, online providers and CE manufactures through HbbTV. This function may not be supported depending on the model or geographical area. Some channels may not include the HbbTV service. In some countries, HbbTV is disabled by default. In this case, HbbTV can be used by installing the HbbTV application (the HbbTV Installer Application) in Apps.
Page 129: Using A Tv Viewing Card ("Ci Or Ci+ Card")
Using a TV Viewing Card (“CI or CI+ Card”) Watches paid channels by inserting your TV Viewing Card (“CI or CI+ Card”) into the COMMON INTERFACE slot. The 2 CI card slots may not be supported depending on the model. Turn the TV off to connect or disconnect a “CI or CI+ Card”.
Page 130 Connecting the “CI or CI+ Card” Connect the “CI or CI+ Card” to the COMMON INTERFACE slot as shown in the image below. Connecting the “CI or CI+ Card” via COMMON INTERFACE slot Only for models with Common interface slot. Connect the “CI or CI+ Card”...
Page 131 To watch paid channels, the “CI or CI+ CARD” must be inserted. • Samsung TV follow up CI+ 1.4 standard. When Samsung TV display the pop-up message, it may happen due to CI+ 1.4 Version inconsistency. If you have a problem, please contact Samsung Call Centre.
Page 132: Teletext Feature
To exit from the Teletext feature, On the Samsung Smart Remote: Press the TTX/MIX button on the pop-up list until a live TV programme appears. On the standard remote control: Press the / TTX/MIX button on the remote control until live TV appears.
Page 133 6 Index: Displays the index (contents) page at any time while you are viewing Teletext. 1 Sub Page: Displays the available sub-page. 0 List/Flof: Selects the Teletext mode. If pressed during LIST mode, switches the mode to List save mode. In List save mode, you can save a Teletext page into a list using the 8 (Store) button.
Page 134 6 SETTINGS Index: Displays the index (contents) page at any time while you are viewing Teletext. 1 PRE-CH Sub Page: Displays the available sub-page. 0 SOURCE List/Flof: Selects the Teletext mode. If pressed during LIST mode, switches the mode to List save mode. In List save mode, you can save a Teletext page into a list using the 8 (CH LIST) button.
Page 135 4 AD/SUBT. Depending on the model or geographical area. Size: Displays the teletext on the upper half of the screen in double-size. To move the text to the lower half of the screen, press it again. For normal display, press it once again. 9 RETURN Hold: Holds the display at the current page, in the case that there are several secondary pages that follow automatically.
Page 136: Precautions And Notes
Precautions and Notes You can get instructions and information that you must read after installation. Before Using the Recording and Timeshift Functions Read these instructions before using Recording and Timeshift. Before using the recording and schedule recording functions Recording may not be supported depending on the model or geographical area. •...
Page 137: Supported Broadcasting Audio Options
• If the Sleep Timer Auto Power Off has been set, the TV will override these settings, continue to record and turn off after the recording has ended. – Settings General System Manager Time Sleep Timer – Settings General Eco Solution Auto Power Off Before using the timeshift function Timeshift may not be supported depending on the model or geographical area.
Page 138: Read Before Using Apps
• If you want to download new apps using Apps, first sign in to your Samsung account. • Due to the product characteristics featured on Samsung Smart Hub, as well as limitations in available content, certain features, applications and services may not be available on all devices or in all territories. Visit https:// www.samsung.com for more information on specific device information and content availability.
Page 139: Read Before Using The Internet Function
Read Before Using the Internet Function Read this information before using the Internet function. • File download is not supported. • The Internet function may not be able to access certain websites, including websites operated by certain companies. • The TV does not support playback of flash videos. •...
Page 140 – Authentication Modes: WEP, WPAPSK, WPA2PSK – Encryption Types: WEP, TKIP, AES In compliance with the Wi-Fi certification specifications, Samsung TVs do not support WEP or TKIP security encryption in networks running in the 802.11n mode. If the wireless access point supports WPS (Wi-Fi Protected Setup), you can connect the TV to your network using PBC (Push Button Configuration) or a PIN (Personal Identification Number).
Page 141: Read Before Playing Photo, Video Or Music Files
• Certain files, depending on how they are encoded, may not play on the TV. • Certain files are not supported on all models. • The DivX and DTS codecs are not supported by the Samsung TV models released in 2020. - 141 -...
Page 142 Supported subtitles Subtitle formats Name Format MPEG-4 Timed text .ttxt SAMI .smi SubRip .srt SubViewer .sub Micro DVD .sub or .txt SubStation Alpha .ssa Advanced SubStation Alpha .ass SMPTE-TT Text .xml Video formats with subtitles Name Container Xsub SubStation Alpha Advanced SubStation Alpha SubRip VobSub...
Page 143 Supported image formats and resolutions File extension Format Resolution *.jpg JPEG 15360 x 9024 *.jpeg *.png 4096 x 4096 *.bmp 4096 x 4096 *.mpo 15360 x 8640 The MPO format is supported partly. Supported music formats and codecs File extension Format Codec Note...
Page 144 Supported video codecs (TU9 series, QLED TV, The Serif, The Frame, The Sero, The Terrace, The Terrace for business) For Q6 series, refer to the next section. Bitrate File format Container Video codecs Resolution Frame rate (fps) Audio codecs (Mbps) *.avi 4096 x 2160: 30 H.264 BP/MP/HP...
Page 145 Supported video codecs (Q6 series, TU8 series) Bitrate File format Container Video codecs Resolution Frame rate (fps) Audio codecs (Mbps) *.avi 4096 x 2160: 30 H.264 BP/MP/HP 4096 x 2160 *.mkv 3840 x 2160: 60 *.asf Dolby HEVC (H.265 - Main, 3840 x 2160 Digital Main10)
Page 146 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...
Page 147 Supported video codecs (Q700T series or higher) Bitrate File format Container Video codecs Resolution Frame rate (fps) Audio codecs (Mbps) 4096 x 2160: 30 H.264 BP/MP/HP 4096 x 2160 *.avi 3840 x 2160: 60 *.mkv 3840 x 2160: 120 *.asf 7680 x 4320: 60 Dolby Digital HEVC (H.265 - Main,...
Page 148 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...
Page 149: Read After Installing The Tv
Read After Installing the TV Read this information after installing the TV. Picture sizes and input signals Picture Size is applied to the current source. The applied Picture Size will remain in effect whenever you select that source unless you change them. Input signal Picture size Component...
Page 150: Supported Resolutions For Uhd Input Signals
Supported Resolutions for UHD Input Signals Check the supported resolution for UHD input signals. • Resolution: 3840 x 2160p, 4096 x 2160p If Input Signal Plus is set to Off Colour Depth / Frame rate (fps) Chroma RGB 4:4:4 YCbCr 4:4:4 YCbCr 4:2:2 YCbCr 4:2:0 Sampling...
Page 151: Resolutions For Input Signals Supported By Q700T Series Or Higher
Resolutions for Input Signals supported by Q700T series or higher Check the resolutions for input signals supported by Q700T series or higher. • Resolution: 3840 x 2160p, 4096 x 2160p Colour Depth / Frame rate (fps) Chroma RGB 4:4:4 YCbCr 4:4:4 YCbCr 4:2:2 YCbCr 4:2:0 Sampling...
Page 152: Supported Resolutions For Freesync (Vrr)
Supported Resolutions for FreeSync (VRR) Check the supported resolutions for the FreeSync (VRR) signal. • When Game Mode is set to or Auto, the FreeSync (VRR) function is activated. • FreeSync (VRR) is supported only in the following models: For 55-inch or larger models (TU9 series, QLED TV except for Q6/Q700T series, The Serif, The Frame, The Terrace, The Terrace for business) This function may not be supported depending on the model.
Page 153: Read Before Connecting A Computer (Supported Resolutions)
Read Before Connecting a Computer (Supported Resolutions) Check the resolutions supported for PC input signals. When you connect your TV to a computer, set the computer's video card to one of the standard resolutions listed in the tables below or on the next pages. The TV will automatically adjust to the resolution you choose. Note that the optimal and recommended resolutions are 3840 x 2160 @ 60Hz (UHD models) and 7680 x 4320 @ 60Hz (Q700T series or higher).
Page 154 VESA DMT Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 640 x 480 60 Hz 31.469 59.940 25.175 - / - 640 x 480 72 Hz 37.861 72.809 31.500 - / - 640 x 480 75 Hz...
Page 155 VESA CVT Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) *2560 x 1440 60 Hz 88.787 59.951 241.500 + / - 2560 x 1440 120 Hz 192.996 119.998 497.750 + / - The resolution may not be supported depending on the model.
Page 156: Supported Resolutions For Video Signals
Supported Resolutions for Video Signals Check the resolutions supported for video signals. CTA-861 Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 720 (1440) x 576i 50 Hz 15.625 50.000 27.000 - / - 720 (1440) x 480i...
Page 157 Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 4096 x 2160 24 Hz 54.000 24.000 297.000 + / + 4096 x 2160 25 Hz 56.250 25.000 297.000 + / + 4096 x 2160 30 Hz 67.500...
Page 158: Supported Resolutions For Hdbt
Supported Resolutions for HDBT Check the resolutions supported for HDBT. HDBT is used only for The Terrace, The Terrace for business. CEA-861 Resolution Horizontal frequency Vertical frequency Clock frequency Display format (Dots x lines) (KHz) (Hz) (MHz) 640 x 480 60 Hz 31.469 60.000...
Page 159: Read Before Using Bluetooth Devices
Read Before Using Bluetooth Devices Read this information before using a Bluetooth device. This function may not be supported depending on the model or geographical area. Restrictions on using Bluetooth • You can't use Bluetooth devices and the Wi-Fi Speaker Surround Setup feature simultaneously.
Page 160: Licences & Other Information
HDMI Licensing Administrator, Inc. in the United States and other countries. Open Source License Notice Open Source used in this product can be found on the following webpage. (https://opensource.samsung.com) Trademark: Rovi and Rovi Guide are trademarks of Rovi Corporation and/or its subsidiaries.
Page 161 (Turkey only) To access the energy labelling information of the model : 1. Go to https://www.samsung.com/global/ecodesign_energy 2. Get the model identifier from the energy label of the product and type it in the search box 3. Energy labelling information can be found...
Page 162: Troubleshooting
Troubleshooting If you have a problem with your TV, you can access various solutions while watching TV. If your problem is not addressed in the Troubleshooting section, view the FAQ section or contact the Samsung Call Centre. Picture Issues When the TV has trouble with the picture, these steps may help resolve the problem.
Page 163 The problem Try this! If the colours on your TV are correct but just a little too dark or bright, try adjusting the following settings first. • Settings Picture Expert Settings Contrast Screen Brightness • Settings Picture Expert Settings Brightness •...
Page 164 UHD and set the resolution. For more information, contact your service provider. When using a Samsung TV Plus channel, check the network connection. When the network speed is slow, the app may not work or the image quality may be poor.
Page 165 External Device Manager Input Signal Plus If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Centre for assistance. If the test picture is displayed properly, there may be a problem with an external device. Please check the connections.
Page 166: Sound And Noise Issues
Sound and Noise Issues When the TV has difficulties with sound, these steps may help resolve the problem. Testing the sound Settings Support Device Care Self Diagnosis Sound Test Try Now If the TV plays the Sound Test melody without distortion, there may be a problem with an external device or the broadcast signal's strength.
Page 167 The problem Try this! Sound Test. • Settings Support Device Care Self Diagnosis Sound Test Make sure that the audio cable is connected to the correct audio output connector on the external device. The speakers are making an odd sound. For antenna or cable connections, check the Signal Information.
Page 168 Anynet+ (HDMI-CEC) is active on your TV. When you connect the Samsung Soundbar to the TV via Bluetooth, the power turns off and on together. It may not be supported depending on the Samsung Soundbar I want to turn off and on the model.
Page 169: Channel And Broadcast Issues
Channel and Broadcast Issues When the TV has difficulties receiving broadcasts, these steps may help resolve the problem. The problem Try this! Make sure that the external device is connected securely and turned on. Move Sources to switch to other input sources. “Weak or No Signal”...
Page 170: External Device Connectivity Issues
External Device Connectivity Issues When the TV has difficulties connecting to external devices such as a PC, game console or mobile device, these steps may help resolve the problem. The problem Try this! The "Mode Not Supported" message Adjust the output resolution of the external device to a resolution supported by appears.
Page 171 The problem Try this! For more information on how to connect a Bluetooth speaker, see Audio I want to connect to a Bluetooth Device Bluetooth Connection Guide. speaker. • Source Connection Guide Audio Device Bluetooth When the PC screen does not appear or the PC is not recognised, check the power supply of the PC, and then reconnect the HDMI cable between the PC and TV.
Page 172: Network Issues
Network Issues When the TV has difficulties connecting to the Internet, these steps may help resolve the problem. Settings Support Device Care Self Diagnosis Smart Hub Connection Test Try Now Try Now If the TV has trouble with network connection or TV services, check the Smart Hub connection status. The problem Try this! Make sure that no items that can generate electromagnetic interferences are...
Page 173: Anynet+ (Hdmi-Cec) Issues
Anynet+ (HDMI-CEC) Issues When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem. The problem Try this! You can use the TV's remote control to control external devices that support Anynet+ (HDMI-CEC) and that are connected to the TV via an HDMI cable. For example, if a What is Anynet+? connected external device supports Anynet+, you can have the connected device turn on or off when you turn the TV on or off.
Page 174 The problem Try this! You cannot use the remote control when the TV is configuring Anynet+ or switching The message "Connecting to the TV viewing screen. to Anynet+ device..." or "Disconnecting from Anynet+ Use the remote control after the TV has completed the Anynet+ configuration or has device"...
Page 175: Remote Control Issues
Try this! The connection between the Samsung Smart Remote and the TV may be lost. Point the Samsung Smart Remote at the front of the TV, and then press and hold the The remote control does buttons simultaneously for 3 seconds or more.
Page 176: Recording Issues
Cannot record videos received The recording function is only available for digital broadcast channels received by the from an external device or TV. You cannot record videos received from an external device or Samsung TV Plus. Samsung TV Plus. To use the recording function, the storage device connected to the TV must have been The "Format Device"...
Page 177: Apps
Apps When apps aren't working, these steps may help resolve the problem. The problem Try this! Languages supported by an app may be different from the TV Language set in I launched an app, but it's in a the menu. different language.
Page 178: Voice Assistant Issues
• Explore Now Settings Voice Wake-up The Samsung Smart Remote may not recognise your voice when it is far away from you, turned upside down, or located in an environment with loud ambient noise. • Use the Samsung Smart Remote less than 1.5 m with the remote control I spoke "Hi, Bixby"...
Page 179: Other Issues
Other issues Use these procedures to resolve other issues that may occur in relation to the product. The problem Try this! Watching TV for an extended period of time causes the panel to generate heat. The heat from the panel is dissipated through internal vents running along the top of the TV.
Page 180 Shortcuts, see the following: The TV narrates the screen events in • Press and hold the (Volume) button on your Samsung Smart Remote. voice-over. • Press the AD/SUBT. button on the standard remote control or press and hold the MUTE button.
Page 181: Diagnosing Tv Operational Issues
Device Care Self Diagnosis Signal Information Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts, linked service accounts, Smart Hub service agreements and Smart Hub applications. Reset Smart Hub • Settings Support...
Page 182: Getting Support
Try Now You can view the address of the Samsung website, the call centre phone number, your TV's model number, your TV's software version, Open Source License and other information you may need to get service support from a Samsung call agent or the Samsung website.
Page 183: The Tv Screen Does Not Display Properly
In this section, you'll find the answers to the e-Manual questions we get asked about most often. The TV Screen does not Display Properly When the TV screen is bad, let's find out how to simply check whether the cause is caused by the product or the external environment by broadcasting signals and cables.
Page 184 HDMI IN HDMI IN HDMI IN Check the antenna and HDMI cable connections. If the issue persists, define exactly what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots or fixed horizontal or vertical lines. - 184 -...
Page 185 Try changing channels using the remote control. Source Press the button, select Source, choose another input source. - 185 -...
Page 186 If the same problem persists, run a diagnostic test. On the remote control, press the button. Settings Select Settings Support Device Care Self Diagnosis Picture Test. Support Device Care Support Select Settings Support Device Care Self Diagnosis Picture Test. - 186 -...
Page 187 Picture Test When a message appears, select and follow the on-screen instructions to complete the test. When a message appears, select and follow the on-screen instructions to complete the test. Picture Test Complete Close When a message appears, select Close and follow the on-screen instructions to complete the test.
Page 188 If the problem disappears during the test, check your TV signal. On the remote control, press the button. Settings Select Settings Support Device Care Self Diagnosis Signal Information to check the signal strength. Support Device Care Support Select Settings Support Device Care Self Diagnosis Signal Information...
Page 189 Signal Information Check whether the signal strength is too weak or not. Related menu path Settings Support Device Care Self Diagnosis Picture Test Try Now Settings Support Device Care Self Diagnosis Signal Information Try Now - 189 -...
Page 190: The Tv Does Not Turn On
The TV does not Turn On If there is no screen on the TV, it often occurs when the contact point of the power cable is loose or the peripheral device is turned off. When your TV does not turn on The TV's colour, design, accessories (including the remote control) and features may differ depending on the model or geographical area.
Page 191 Power If the remote control sensor is not turned on, unplug the power cable and plug it back in. Invisible Connection Invisible Connection Disconnect and reconnect the One Invisible Connection cable between the TV and the One Connect (OC) Box. Make sure that the One Invisible Connection cable is not pinched or bent sharply.
Page 192 Check the remote control sensor again. If the LED is turned on, press the power button on your remote control to turn on your TV. If the remote control sensor turns off when you press the power button, your TV is correctly connected to the power supply.
Page 193 On the remote control, press the button. When the Home Screen appears, the TV is turned on but the connected external device does not work or any connection problem occurs. Invisible Connection HDMI IN HDMI IN Invisible HDMI IN Connection Check the connection of the HDMI cable to your TV or One Connect Box.
Page 194 Power If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet. If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet. Invisible Connection HDMI IN...
Page 195 Also make sure that the correct source is selected on the Home Screen ( Source). HDMI IN HDMI IN HDMI IN If the same problem continues, try connecting another external device to the TV using an HDMI cable. If the display is correct, your external device may be faulty.
Page 196: When The Tv Does Not Connect With An External Device Properly
The Picture is Distorted, or No Sound Comes Out of the Sound No TV sound from the sound bar, or distorted TV picture are often caused by loose cable connections. When the TV does not connect with an external device properly The TV's colour, design, accessories (including the remote control) and features may differ depending on the model or geographical area.
Page 197 HDMI IN HDMI IN HDMI IN First disconnect and reconnect the power cables and HDMI cables on the back of your TV or the One Connect (OC) Box, then unplug the power cable and plug it back into the wall outlet. HDMI If the external device support 4K UHD or 8K UHD videos, use a dedicated HDMI cable for each resolution.
Page 198 HDMI IN For better video quality, use an HDMI cable if your external device supports it. HDMI Satellite If you are using a set-top box, check the cable connection. The cable you need to check depends on the type of set-top box.
Page 199 If the problem persists, check the video output settings in the settings menu of the external device and ensure that your TV supports the video output mode. FHD TVs support up to 1080p video output and UHD TVs support up to 2160p video output. Invisible Connection Invisible...
Page 200 HDMI HDMI (eARC) HDMI If your Sound Bar is connected to a receiver, and the receiver is connected to the TV using an HDMI cable, check the HDMI connector on the back of the TV. The cable must be connected to the HDMI (eARC) port on your TV. - 200 -...
Page 201: Internet Access Is Not Available
Internet Access is not Available When the TV has difficulties connecting to the Internet, these steps may help resolve the problem. When the TV can't connect to the Internet The TV's colour, design, accessories (including the remote control) and features may differ depending on the model or geographical area.
Page 202 Settings Select Settings General Network Network Status to check the network status. General Network General Select Settings General Network Network Status to check the network status. Network Reset Network General If the network isn't connected, a network reset may be required. - 202 -...
Page 203 Make sure that your access point is working properly. Check the LED indicators on your access point to make sure it is operating normally. If you are using a wireless access point, check the access point location. If the access point is too far from the TV, move it closer.
Page 204 Settings If the same problem continues, select Settings General Network Network Status IP Settings change to a different DNS server. If a test occurs, cancel it and select Settings. General Network General If the same problem continues, select Settings General Network Network Status IP Settings...
Page 205 IP Settings DNS setting Enter manually Select DNS setting Enter manually. IP Settings DNS Server Select Server, enter 8.8.8.8, then select OK. Update now If the same problem continues, a software update or factory reset may be required. Related menu path Settings General Network...
Page 206: When No Sound Comes Out Of The Tv, Or The Sound Is Breaking Up
There is No Sound or the Speakers are Making an Odd Sound When the sound has an issue, you can simply check if the problem is caused by the product or the broadcast signals and cables. When no sound comes out of the TV, or the sound is breaking up The TV's colour, design, accessories (including the remote control) and features may differ depending on the model or geographical area.
Page 207 Audio Out/Optical TV Speaker Sound Output Check the volume on the screen. If a number for the TV volume is not displayed, select Settings Sound Sound Output. Then, select Speaker. Settings Check the volume on the screen. If a number for the TV volume is not displayed, select Settings Sound Sound...
Page 208 Support Device Care Support To check sound output, select Settings Support Device Care Self Diagnosis Sound Test. Update now If the same problem continues, a software update or factory reset may be required. If there is sound but it is not clear, run a diagnostic test. On the remote control, press the button.
Page 209 Settings Go to Settings Support Device Care Self Diagnosis Sound Test to check the sound. Support Device Care Support Go to Settings Support Device Care Self Diagnosis Sound Test to check the sound. Settings If the test reveals a problem, select Settings Sound Expert Settings...
Page 210 Sound Sound Expert Settings If the test reveals a problem, select Settings Sound Expert Settings Reset Sound. Settings If the test shows no problems, select Settings Support Device Care Self Diagnosis Signal Information. - 210 -...
Page 211 Support Device Care Support If the test shows no problems, select Settings Support Device Care Self Diagnosis Signal Information. Signal Information Check whether the signal strength is too weak or not. Update now If the same problem continues, a software update or factory reset may be required. - 211 -...
Page 212 Related menu path Settings Sound Sound Output Try Now Settings Support Device Care Self Diagnosis Sound Test Try Now Settings Sound Expert Settings Reset Sound Try Now Settings Support Device Care Self Diagnosis Signal Information Try Now Settings Support Software Update Try Now Settings General...
Page 213: The Remote Control Does Not Work
The Remote Control does not Work If the remote control is not working, the battery is weakened or the Samsung Smart Remote is not paired. When the remote control does not work The TV's colour, design, accessories (including the remote control) and features may differ depending on the model or geographical area.
Page 214 Remove any obstruction covering the receiver on your TV. Make sure the remote control works properly. You can check whether the signal is being transmitted by pressing the power button and observing the front tip of the remote control through the camera on your smartphone. - 214 -...
Page 215 If you don't see any infrared signal, replace the batteries of the remote control. If you don't see any infrared signal, replace the batteries of the remote control. Press the buttons simultaneously to display the pairing animation clip. - 215 -...
Page 216 Follow the on-screen instructions to proceed with the pairing. The remote control will work more effectively if you point it at the remote control sensor. If the same problem continues, try using the appropriate SAMSUNG remote control for your TV model. - 216 -...
Page 217 If you use an Multi-Brand Remote (MBR) or universal remote and your remote cannot operate an external device, move the external device closer to the One Connect Box. - 217 -...
Page 218: Updating The Software
Updating the Software If you want to keep the TV in its best condition or if you have an intermittent issue, please update it to the latest version. Updating the latest TV's software The TV's colour, design, accessories (including the remote control) and features may differ depending on the model or geographical area.
Page 219 No Access Network Settings If your TV is not connected to the Internet, you can update the software using a USB drive. Settings Select Settings Support About This TV and check the model code and software version. - 219 -...
Page 220 About This TV and check the model code and software version. About This TV Model code: Software version: Select Settings Support About This TV and check the model code and software version. Using a computer, connect to www.samsung.com. - 220 -...
Page 221 Find your TV model and download the firmware file. SEE ALL SUPPORT Find your TV model and download the firmware file. Download Firmware Click Download to download the firmware. - 221 -...
Page 222 Unzip the downloaded file and store it in your USB drive top folder. Unzip the downloaded file and store it in your USB drive top folder. Insert the USB device into the USB slot on the back of your TV or the side of the One Connect Box. - 222 -...
Page 223 Update now The firmware update begins automatically. Your TV will be automatically reset when the firmware update is completed. Do not turn off your TV while the firmware update is in progress. Settings After your TV has been reset, select Settings Support About This TV...
Page 224 About This TV Model code: Software version: After your TV has been reset, select Settings Support About This TV and check the new firmware version. Related menu path Settings Support Software Update Auto update Try Now For more information in The Terrace for business, refer to the provided user manual. Settings Support About This TV...
Page 225: Accessibility Guidance
Hold the remote control with the buttons facing towards you. The remote is slightly thinner towards the top and thicker towards the bottom. Description of the Samsung Smart Remote The images, buttons and functions of the Samsung Smart Remote may differ with the model or geographical area. From top to bottom and left to right: • The button is at the top left.
Page 226 • If you press the button twice or press the button while viewing a programme, the Record, Timeshift, Stop (when Record or Timeshift is running), Info, red, green, yellow, blue and Move to the top Move to the bottom) options appear. Select the Move to the top button to move the menu to the top.
Page 227: Using The Accessibility Menu
• Samsung Smart Remote On the Samsung Smart Remote, there are two thin horizontal rocker buttons next to each other located slightly below the middle of the remote. The one on the left is the volume button. Press and hold the volume button to...
Page 228 Voice Guide to give you voice input and voice output. You can use the Samsung Smart Remote but the TV must be connected to the Internet. To speak a command, press and hold the button (located near the top of the Samsung Smart Remote, directly below the small LED(microphone) and above the directional button) and say the command, and then release the button.
Page 229 Learning about the Accessibility menu functions • Voice Guide Settings This function works on every screen on the TV and when turned on verbally tells you what the TV's current settings are and verbally provides details about the programme you are watching. For example, it tells you the selected volume and the current channel and gives you programme information.
Page 230 • Enlarge You can enlarge important elements on the menu such as the names of programmes. • Learn TV Remote Learn the names and functions of the buttons on remote control. On this screen, pressing the power button (top left button) will turn off the TV, but when any other button is pressed the TV will say the button name and briefly tell what that button does.
Page 231: Using The Tv With Voice Guide On
Select button. • (Channel) button Of the two buttons that protrude from the centre of the Samsung Smart Remote, the right one is the (Channel) button. Push up or pull down the (Channel) button to change the channel. Press the up or down of CH button on the standard remote control to change the channel.
Page 232 (Volume) button on the left to change the volume. Every time you change the volume, the new volume level will be announced. Of the two buttons that protrude from the centre of the Samsung Smart Remote, the left one is the (Volume) button. Push up or pull down the (Volume) button to change the volume.
Page 233: Using The Guide
When you want to know the programme information for each channel while watching a broadcast programme, press the (Channel) button on the Samsung Smart Remote. Use the directional buttons to view the programme information. On standard remote control, press the GUIDE button.
Page 234 When you open the Guide, a table grid of channels and programmes is displayed. The top row displays Filter By : All then the day and times. Each row has a channel name on the left and programmes on that channel on the right. In the Guide, use the up and down directional buttons to move between channels and use the left and right directional buttons to move between programmes at different times within a channel.
Page 235 Other options in the guide In the Guide, move to a broadcast scheduled programme, and then press the Select button. A pop-up menu listing the functions below appears. Use the up and down directional buttons to move within this menu, and then press the Select button to choose an item.
Page 236: Using Schedule Viewing
Using Schedule Viewing Configure the TV to show a specific channel or programme at a specific time and date. icon appears next to programmes that have been configured for a schedule viewing. To set up a schedule viewing, you must first set the TV's clock ( Settings General System Manager...
Page 237: Using The Channel List
Category list. Use the up and down directional buttons to move within this list. Press the Select button to choose a category you want from the Category list. The Category list contains All, Samsung TV Plus, Favourites, Channel...
Page 238 • Samsung TV Plus While the TV is connected to the Internet, you can watch popular programmes or highlights for each theme through a virtual channel at any time. As in a general channel, it provides the daily programme schedules of Samsung TV Plus.
Page 239: Recording
Recording Recording a programme to an external hard drive connected via USB. This function may not be supported depending on the model or geographical area. Read all precautions before using the recording feature. For more information, refer to "Before Using the Recording and Timeshift Functions".
Page 240 Recording the programme you are watching To display a menu for recording a programme or starting the Timeshift function, press the button twice or press the button, and then press the Select button while watching the programme. You can select the following functions on the menu: •...
Page 241 Viewing recorded programmes Live TV Recordings Recordings Open Smart Hub by pressing the button on the remote control. Use the left or right directional button to move the focus to Live TV. Press the up directional button to move to the top row, and then use the left or right directional button to move to Recordings.
Page 242: Using Smart Hub
Plus. Press the up directional button to move to the top row. You will be on the Guide item. The items in this row may include Guide, Channel List, Schedule Manager, Recordings and others. Samsung TV Plus may not be supported depending on the model or geographical area. - 242 -...
Page 243 Using the Smart Hub Home Screen On the leftmost part of the Smart Hub home screen is the static menu listed below. You can quickly and easily use the listed menu items to access the main TV settings or external devices, search and apps. •...
Page 244 Ambient Mode. To shut off the TV, press the button. If you use a remote control other than the Samsung Smart Remote, there may be restrictions to entering Ambient Mode. This function may not be supported depending on the model.
Page 245 Universal Guide can recommend content tailored to your preferences. You can use this feature on your mobile device with the Samsung SmartThings app. To enjoy the content from these apps on your TV, they must be installed on the TV.
Page 246: Launching The E-Manual
Open e-Manual You can view the embedded e-Manual containing information about your TV's key features. Alternatively, you can download a copy of the e-Manual from Samsung's website (https://www.samsung.com). Words in blue (e.g., Internet) indicate a menu item. The e-Manual contains 2 rows of menu icons. Use the up and down directional buttons to move between rows and the left and right directional buttons to move within a row.
Page 247: Using Bixby
Using Bixby A guide to using Bixby to control your TV. To use Bixby, your TV must be connected to the Internet and you must use the microphone on your Samsung Smart Remote. To use Bixby, press and hold the button on the Samsung Smart Remote, say a command into the microphone on the remote, and then release the button to run Bixby.

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