Samsung UN65KU6500FXZA E-Manual page 5

Troubleshooting
Getting Support
64 Getting support through Remote Management
64 Finding the contact information for service
65 Requesting service
Diagnosing TV operational issues
There Is a Problem with the Picture
65 Testing the picture
I Can't Hear the Sound Clearly
67 Testing the sound
There Is a Problem with the Broadcast
My Computer Won't Connect
The TV Won't Connect to the Internet
The Schedule Recording/Timeshift Function Isn't Working
Anynet+ (HDMI-CEC) Isn't Working
I Have Trouble Launching/Using Apps
My File Won't Play
I Want to Reset the TV
Other Issues
Precautions and Notes
Before Using the Recording and Timeshift Functions
74 Before using the recording and schedule recording functions
75 Before using the timeshift function
Supported Resolutions for UHD Input Signals
76 If HDMI UHD Color is set to Off
76 If HDMI UHD Color is set to On
Read Before Using Voice Interaction
77 Precautions for voice interaction
77 Requirements for using voice interaction
Read Before Using Apps
Read Before Using the Internet
Read Before Playing Photo, Video, or Music Files
80 Limitations on use of photo, video, and music files
81 Supported external subtitles
81 Supported internal subtitles
82 Supported image formats and resolutions
82 Supported music formats and codecs
83 Supported video codecs
Read After Installing the TV
85 Picture sizes and input signals
86 Installing an anti-theft lock
86 Read before setting up a wireless Internet connection
Read Before Connecting a Computer (Supported Resolutions)
87 IBM
87 MAC
88 VESA DMT