Table of Contents
Advertisement
BEFORE YOU CALL
Soil not completely removed after
clean.
Oven light does not work.
Convection fan does not rotate.
Surface element is too hot or not hot
enough.
Surface element does not heat or
does not heat evenly.
Scratches or abrasions on cooktop
surface.
Metal marks on the cooktop.
Brown streaks or specks on cooktop
surface.
Appliance is not level.
Cannot move appliance easily.
Appliance must be accessible for
service.
Entire appliance does not operate.
40
Clean was interrupted. Review instructions on
oven bottom. Clean oven cavity before starting clean. Failure to clean soil from the oven frame,
the door liner outside the oven door gasket, and the small area at the front center of the oven
bottom. These areas are not in the self-cleaning area, but get hot enough to burn on residue.
Clean these areas before starting the clean cycle. Burned-on residue can be cleaned with a stiff
nylon brush and water or a nylon scrubber. Be careful not to damage the oven gasket.
Be sure the oven light is secure in the socket. See
page
37.
Oven door is open. Convection fan will turn off if oven door is opened when convection is
active. Close oven door.
Incorrect surface control setting. Adjust power level setting.
Be sure the correct surface control knob is turned on for element needed.
Lightweight or warped pans used. Use only flat, evenly balanced, medium or heavyweight
cookware. Flat pans heat better than warped pans. Cookware materials and weight of the
material affect heating. Heavy and medium-weight pans heat evenly. Because lightweight pans
heat unevenly, foods may burn easily.
Coarse particles such as salt or hardened soils between cooktop and utensils can cause
scratches. Be sure cooktop surface and bottoms of utensils are clean before usage. Small
scratches do not affect cooking and will become less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been used. Apply a
ceramic cooktop cleaning cream to the ceramic surface. Buff with a non-abrasive cloth or
sponge.
Cookware with rough bottom was used. Use smooth, flat-bottomed cookware.
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on cooktop
surface. Apply a ceramic cooktop cleaning cream to the ceramic surface. Buff with a non-
abrasive cloth or sponge. For more information, see
page
34.
Boil overs are cooked onto surface. Use razor blade scraper to remove soil. For more informa-
tion see
"Cooktop Maintenance"
Be sure floor is level, strong, and stable enough to adequately support range.
If floor is sagging or sloping, contact a carpenter to correct the situation.
Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust
leveling legs at base of appliance until the rack is level.
Kitchen cabinet alignment may make range appear not level. Be sure cabinets are square and
have sufficient room for appliance clearance.
Cabinets not square or are built in too tightly. Contact builder or installer to make appliance
accessible.
Carpet interferes with appliance. Provide sufficient space so appliance can be lifted over
carpet.
Make sure power cord is plugged properly into outlet.
Electrical power outage. Check house lights to be sure. Call your local electric company for
service outage information.
Service wiring is not complete. Call servicer for assistance.
"Self Cleaning"
"Replacing the oven interior light bulbs:"
"Cooktop Maintenance (cont'd)"
on
page
33.
on
page
29. Excessive spills on
on
on
Advertisement
Table of Contents
