Page 1 TR7600 series Online Manual English...
Page 2: Table Of Contents
Contents Using Online Manual..........10 Symbols Used in This Document.
Page 3 Replacing Ink Tanks..............86 Checking Ink Status on the Touch Screen.
Page 4 Operation Panel............. . . 139 Power Supply.
Page 5 Printing Using Canon Application Software........
Page 6 Registering Recipients Using Operation Panel of Printer........258 Registering Fax/Telephone Number of Recipients.
Page 7 Cannot Find Printer on Network............321 Cannot Find Printer During Setup.
Page 8 Cannot Dial..............382 Telephone Disconnects During a Call.
Page 9 2110..............431 2113.
Page 10: Using Online Manual
Using Online Manual Operating Environment Symbols Used in This Document Touch-enabled Device Users (Windows) Printing Online Manual Trademarks and Licenses Screenshots in This Manual...
Page 11: Symbols Used In This Document
Symbols Used in This Document Warning Instructions that, if ignored, could result in death, serious personal injury, or property damage caused by incorrect operation of the equipment. These must be observed for safe operation. Caution Instructions that, if ignored, could result in personal injury or property damage caused by incorrect operation of the equipment.
Page 12: Touch-Enabled Device Users (Windows)
Touch-enabled Device Users (Windows) For touch actions, you need to replace "right-click" in this document with the action set on the operating system. For example, if the action is set to "press and hold" on your operating system, replace "right-click" with "press and hold."...
Page 13: Trademarks And Licenses
(1998) are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. • Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A. and licensed to Canon Inc. • Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries.
Page 14 EVENT SHALL APPLE OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Page 15 control systems, and issue tracking systems that are managed by, or on behalf of, the Licensor for the purpose of discussing and improving the Work, but excluding communication that is conspicuously marked or otherwise designated in writing by the copyright owner as "Not a Contribution."...
Page 16 this License, without any additional terms or conditions. Notwithstanding the above, nothing herein shall supersede or modify the terms of any separate license agreement you may have executed with Licensor regarding such Contributions. 6. Trademarks. This License does not grant permission to use the trade names, trademarks, service marks, or product names of the Licensor, except as required for reasonable and customary use in describing the origin of the Work and reproducing the content of the NOTICE file.
Page 17 PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE. ---- Part 2: Networks Associates Technology, Inc copyright notice (BSD) ----- Copyright (c) 2001-2003, Networks Associates Technology, Inc All rights reserved.
Page 18 IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ---- Part 4: Sun Microsystems, Inc. copyright notice (BSD) ----- Copyright c 2003 Sun Microsystems, Inc., 4150 Network Circle, Santa Clara, California 95054, U.S.A.
Page 19 THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;...
Page 20 * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * The name of Fabasoft R&D Software GmbH & Co KG or any of its subsidiaries, brand or product names may not be used to endorse or promote products derived from this software without specific prior written permission.
Page 21 * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * Neither the name of ScienceLogic, LLC nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
Page 22 DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS...
Page 23 Written by Joel Sherrill <joel@OARcorp.com>. COPYRIGHT (c) 1989-2000. On-Line Applications Research Corporation (OAR). Permission to use, copy, modify, and distribute this software for any purpose without fee is hereby granted, provided that this entire notice is included in all copies of any software which is or includes a copy or modification of this software.
Page 24 ---------------------------- 2006-Jan-27 Copyright 1996-2002, 2006 by David Turner, Robert Wilhelm, and Werner Lemberg Introduction ============ The FreeType Project is distributed in several archive packages; some of them may contain, in addition to the FreeType font engine, various tools and contributions which rely on, or relate to, the FreeType Project. This license applies to all files found in such packages, and which do not fall under their own explicit license.
Page 25 `You' refers to the licensee, or person using the project, where `using' is a generic term including compiling the project's source code as well as linking it to form a `program' or `executable'. This program is referred to as `a program using the FreeType engine'. This license applies to all files distributed in the original FreeType Project, including all source code, binaries and documentation, unless otherwise stated in the file in its original, unmodified form as distributed in the original archive.
Page 26 Therefore, by using, distributing, or modifying the FreeType Project, you indicate that you understand and accept all the terms of this license. 4. Contacts ----------- There are two mailing lists related to FreeType: o freetype@nongnu.org Discusses general use and applications of FreeType, as well as future and wanted additions to the library and distribution.
Page 27 Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: - Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. - Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
Page 28 * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * Neither the name of the CRYPTOGAMS nor the names of its copyright holder and contributors may be used to endorse or promote products derived from this software without specific prior written permission.
Page 29 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. THIS SOFTWARE IS PROVIDED BY THE NETBSD FOUNDATION, INC. AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
Page 30 * Redistributions of source code must retain the above copyright notice, this list of conditions, and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions, and the following disclaimer in the documentation or other materials provided with the distribution. * Neither the name CryptoJS nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
Page 31: Network
Network Available Connection Methods The following connection methods are available on the printer. • Wireless Connection Connect the printer and devices (e.g. computer/smartphone/tablet) using a wireless router. If you have a wireless router, we recommend you use one for wireless connection. ◦...
Page 32 Changing Network Settings See below for changing connection settings for the printer and computer/smartphone/tablet. • To change network connection method: Reconfiguration Method of Wi-Fi Connection Changing the Connection Mode • To add computer/smartphone/tablet to the printer: Connects to Another Computer via LAN/Changes from USB to LAN Connection •...
Page 33: Restrictions
Restrictions When connecting another device while a device (such as a computer) is already connected to the printer, connect it using the same connection method as the connected device. If you connect using a different connection method, the connection to the device in use will be disabled. Connect via wireless router •...
Page 34 • In Wireless Direct mode, you can connect up to five devices at the same time. If you try to connect a sixth device while five devices are already connected, an error will appear. If an error appears, disconnect a device that does not use the printer, and then redo the settings. •...
Page 35: Network Connection Tips
Network Connection Tips Default Network Settings Detect Same Printer Name Connects to Another Computer via LAN/Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of Wi-Fi Connection Connecting with Wireless Direct...
Page 36: Default Network Settings
Enable/disable IPv6 Enable Enable/disable WSD Enable Timeout setting 15 minutes Enable/disable Bonjour Enable Service name Canon TR7600 series LPR protocol settings Enable RAW protocol Enable LLMNR Enable PictBridge communication Enable ("XX" represents alphanumeric characters.) * Default value depends on printer. To check value, use operation panel.
Page 37 *2 The password is specified automatically when the printer is turned on for the first time.
Page 38: Detect Same Printer Name
Detect Same Printer Name When the printer is detected during setup, plural printers with the same name may appear on the results screen. Select a printer with checking the printer settings against those on detection result screen. • For Windows: Check the printer's MAC address or serial to select the correct printer from the results.
Page 39: Connects To Another Computer Via Lan/Changes From Usb To Lan Connection
Connects to Another Computer via LAN/Changes from USB to LAN Connection To connect an additional computer to the printer via LAN, or to change from USB to LAN connection, click here and perform setup.
Page 40: Printing Network Settings
Product information – Product Name Product name XXXXXXXX ROM Version ROM version XXXXXXXX Serial Number Serial number XXXXXXXX Network Diagnostics Network diagnostics – Diagnostic Result Diagnostic result XXXXXXXX Result Codes Result codes XXXXXXXX Result Code Details Result code details http://canon.com/ijnwt...
Page 41 Wireless LAN Wireless LAN Enable/Disable Infrastructure Infrastructure Enable/Disable 3-2-1 Signal Strength Signal strength 0 to 100 [%] 3-2-2 Link Quality Link quality 0 to 100 [%] 3-2-3 Frequency Frequency XX (GHz) 3-2-4 MAC Address MAC address XX:XX:XX:XX:XX:XX 3-2-5 Connection Connection status Active/Inactive 3-2-6 SSID...
Page 42 3-2-23 Stateless Prefix Stateless prefix length Length3 3-2-24 Stateless Address4 Stateless address 4 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-25 Stateless Prefix Stateless prefix length Length4 3-2-26 Default Gateway1 Default gateway 1 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-27 Default Gateway2 Default gateway 2 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-28 Default Gateway3 Default gateway 3 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX...
Page 43 3-3-14 Link Local Prefix Link local prefix length Length 3-3-15 IPsec IPsec setting Active/Inactive 3-3-16 Security Protocol Security method ESP/ESP & AH/AH/Blank (Not selected) Other Settings Other settings – Printer Name Printer name Printer name (Up to 15 alphanumeric characters) Wireless Direct Dev- Device name for wire- Device name for wireless direct (Up to 32 alphanumeric...
Page 44 Bluetooth Device Ad- Bluetooth device ad- XX:XX:XX:XX:XX:XX dress dress of the printer Bluetooth Device Name Bluetooth device name XXXXXXXX of the printer Web Services Web Services – Unsent Usage Logs Number of unsent us- 0 to 200 age logs Usage Log Last Sent Last date when usage XXXXXXXX log was sent...
Page 45: Reconfiguration Method Of Wi-Fi Connection
Reconfiguration Method of Wi-Fi Connection Follow either procedure below to change Wi-Fi connection method (infrastructure or Wireless Direct). • For Windows: ◦ See Changing the Connection Mode. ◦ Perform settings on the Network Settings screen on IJ Network Device Setup Utility. Important Before you perform settings using IJ Network Device Setup Utility, turn on Easy wireless connect mode on the printer following the procedure below.
Page 46: Connecting With Wireless Direct
Connecting with Wireless Direct You can connect devices (e.g. computer, smartphone, or tablet) to the printer by two methods below. • Wireless connection (connecting devices via a wireless router) • Direct wireless connection (connecting devices directly without a wireless router) This section describes Wireless Direct, which allows you to print by connecting the devices to the printer directly.
Page 47 Changing Wireless Direct Setting Connecting a smartphone/tablet/computer to the printer 1. Enable Wi-Fi function on smartphone/tablet/computer. Enable Wi-Fi in the Settings menu on your smartphone/tablet/computer. For instructions on enabling the Wi-Fi function, refer to the instruction manual for your smartphone/ tablet/computer.
Page 48 Make sure the name on the touch screen is the same as that of your wireless communication device and select Yes. You can print from your smartphone or tablet by installing Canon PRINT Inkjet/SELPHY. Download it from App Store and Google Play.
Page 49 Follow the procedure below to change the identifier (SSID). ◦ To set manually 1. Select the displayed identifier (SSID). 2. Change using the keyboard that appears. 3. When you have finished making changes, select OK. ◦ To set automatically 1. Select Auto update. 2.
Page 50: Ij Network Device Setup Utility (Macos)
IJ Network Device Setup Utility (macOS) IJ Network Device Setup Utility Starting Up IJ Network Device Setup Utility Diagnosing and Repairing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function...
Page 51: Ij Network Device Setup Utility
IJ Network Device Setup Utility If anything is wrong with connection, IJ Network Device Setup Utility diagnoses the settings of the printer and those of computer on which it is installed. In addition, IJ Network Device Setup Utility restores the status of the printer and computer.
Page 52: Starting Up Ij Network Device Setup Utility
Starting Up IJ Network Device Setup Utility Start up Launchpad, select Canon Utilities, and then select IJ Network Device Setup Utility. When you start up IJ Network Device Setup Utility, the screen below appears. Enter the password specified for your computer and select Install Helper. IJ Network Device Setup Utility starts diagnosis and repair of network.
Page 53: Diagnosing And Repairing Network Settings
Diagnosing and Repairing Network Settings IJ Network Device Setup Utility diagnoses and repairs computer settings or connection between the computer and printer when a problem (e.g. cannot print from a printer on the network) occurs. Important • Some models do not support diagnosis and repair function. For details: List of Models Which Does Not Support Diagnosis and Repair Function IJ Network Device Setup Utility starts checking the computer settings when it starts up.
Page 54: List Of Models Which Does Not Support Diagnosis And Repair Function
List of Models Which Does Not Support Diagnosis and Repair Function The following models does not support "Diagnose and Repair" function of IJ Network Device Setup Utility. • G4000 series • PRO-500 series • PRO-1000 series • MB2100 series • MB2700 series •...
Page 55: Handling Paper, Originals, Ink Tanks, Etc
Handling Paper, Originals, Ink Tanks, etc. Loading Paper Loading Originals Replacing Ink Tanks...
Page 56: Loading Paper
Loading Paper Paper Sources Loading Plain Paper / Photo Paper in Rear Tray Loading Plain Paper in Cassette Loading Envelopes in Rear Tray...
Page 57: Paper Sources
Paper Sources The printer has two paper sources for feeding paper, the rear tray (A) and cassette (B). Rear tray You can load all supported paper such as plain paper and photo paper on the rear tray. Supported Media Types Cassette You can load A4, B5, A5, or Letter-sized plain paper in the cassette.
Page 58: Loading Plain Paper / Photo Paper In Rear Tray
For details on the Canon genuine paper, see Supported Media Types. • You can use general copy paper or Canon Red Label Superior WOP111/Canon Océ Office Colour Paper SAT213. For the page size and paper weight you can use for this printer, see Supported Media Types.
Page 59 3. Open the feed slot cover (C). 4. Slide right paper guide (D) to open both paper guides. 5. Load paper stack in portrait orientation WITH PRINT SIDE FACING UP.
Page 60 6. Slide right paper guide to align with both sides of paper stack. Do not slide the paper guides too hard against the paper. The paper may not be fed properly. Important • Always load paper in portrait orientation (E). Loading paper in landscape orientation (F) can cause paper jams.
Page 61 7. Close feed slot cover gently. After closing the feed slot cover, the paper setting confirmation screen for the rear tray appears on the touch screen. 8. If page size and media type on touch screen match size and type of paper loaded in rear tray, select Yes.
Page 62 9. Open the operation panel (H), pull out the paper output tray (I) and paper output support (J), and open the output tray extension (K). Be sure to open the operation panel before printing. If the operation panel is close, the printer does not start printing.
Page 63: Loading Plain Paper In Cassette
Note • In the cassette, be sure to load only plain paper. • You can use general copy paper or Canon Red Label Superior WOP111/Canon Océ Office Colour Paper SAT213. For the page size and paper weight you can use for this printer, see Supported Media Types.
Page 64 3. Remove the cassette cover (B). 4. To load A4 sized paper in the cassette, press down the lock (C) on the cassette, then extend the cassette. Important • Do not extend the cassette when loading other than A4 sized paper in the cassette. 5.
Page 65 6. Load paper stack in portrait orientation WITH PRINT SIDE FACING DOWN, and place it in center of cassette. Important • Always load paper in portrait orientation (F). Loading paper in landscape orientation (G) can cause paper jams. Note • Align the paper stack with the edge of the cassette as shown in the figure below. If the paper stack is in contact with the protrusion (H), the paper may not be fed properly.
Page 66 Align paper guide with where it clicks into place. 8. Slide right paper guide to align it with paper stack. Do not slide the paper guide too hard against the paper. The paper may not be fed properly. Note • Do not load sheets of paper higher than the load limit mark (I). •...
Page 67 After inserting the cassette into the printer, the paper setting confirmation screen for the cassette appears on the touch screen. 10. If page size on touch screen matches size of paper loaded in cassette, select Yes. If not, select Change to change the setting in accordance with the size of the loaded paper. 11.
Page 68 Note • To prevent incorrect printing, this printer has a function that detects whether the settings for the paper loaded in the cassette matches the paper settings. Before printing, make print settings in accordance with the paper settings. When this function is enabled, an error message is displayed if these settings do not match to prevent incorrect printing.
Page 69: Loading Envelopes In Rear Tray
Loading Envelopes in Rear Tray You can load Envelope DL and Envelope Com 10 on the rear tray. The address is automatically rotated and printed according to the envelope's direction by specifying with the printer driver properly. Important • Do not use the following envelopes. They could jam in the printer or cause the printer to malfunction. Envelopes with an embossed or treated surface Envelopes with a double flap Envelopes whose gummed flaps are already moistened and adhesive...
Page 70 3. Open the feed slot cover (C). 4. Slide right paper guide (D) to open both paper guides. 5. Load envelopes in portrait orientation WITH PRINT SIDE FACING UP. Up to 10 envelopes can be loaded at once. Fold flap of the envelope and load the envelope in portrait orientation with the address side facing up.
Page 71 6. Slide right paper guide to align with both sides of envelopes. Do not slide the paper guides too hard against the envelopes. The envelopes may not be fed properly. Note • Do not load envelopes higher than the load limit mark (E). 7.
Page 72 After closing the feed slot cover, the paper setting confirmation screen for the rear tray appears on the touch screen. 8. If page size and media type shown on touch screen match size and type of envelopes loaded in rear tray, select Yes. If not, select Change to change the settings in accordance with the size and type of the loaded envelopes.
Page 73 Note • To prevent incorrect printing, this printer has a function that detects whether the settings for the paper loaded on the rear tray matches the paper settings. Before printing, make print settings in accordance with the paper settings. When this function is enabled, an error message is displayed if these settings do not match to prevent incorrect printing.
Page 74: Loading Originals
Loading Originals Where to Load Originals Loading Originals on Platen Loading Documents in the ADF (Auto Document Feeder) Loading Based on Use Supported Originals...
Page 75: Where To Load Originals
Where to Load Originals The printer has two positions to load originals: platen and ADF (Auto Document Feeder). Select the position to load the original according to the size, type, or usage. Note • For details on the supported originals, see below. Supported Originals Loading Documents, Photos, or Book on Platen Loading Two or More Sheets of Document of the Same Size and...
Page 76: Loading Originals On Platen
Loading Originals on Platen 1. Open the document cover. 2. Load original WITH SIDE TO SCAN FACING DOWN on platen. Loading Based on Use Supported Originals Important • Be sure to observe the following when loading the original on the platen. Failure to observe the following may cause the scanner to malfunction or the platen glass to break.
Page 77 Important • After loading the original on the platen, be sure to close the document cover before starting to copy or scan.
Page 78: Loading Documents In The Adf (Auto Document Feeder)
Loading Documents in the ADF (Auto Document Feeder) Load A4, B5, A5, letter-size originals in the ADF (Auto Document Feeder). Important • Be careful not to let anything get inside the document output slot. It may cause damage. Note • To scan a document at optimum quality, load it on the platen. •...
Page 79 Insert the document until it stops. Note • For details on the supported originals, see below. Supported Originals 5. Adjust document guide to match width of document. Do not slide the document guide too hard against the document. The document may not be fed properly.
Page 80: Loading Based On Use
Loading Based on Use Load the original in the correct position according to the function to use. If you do not load the original correctly, it may not be scanned properly. Originals Function How to Load Magazines, Newspapers, and Copying or Faxing Loading the Original to Be Documents Aligned with the alignment mark...
Page 81 Loading the Original to Be Aligned with the alignment mark Place the original WITH THE SIDE TO SCAN FACING DOWN on the platen and align it with the alignment mark . Portions placed on the diagonally striped area cannot be scanned. Important •...
Page 82 Loading Two or More Originals on Platen Place the originals WITH THE SIDE TO SCAN FACING DOWN. Allow 0.40 in. (1 cm) or more space between the edges (diagonally striped area) of the platen and the originals, and between the originals. Portions placed on the diagonally striped area cannot be scanned.
Page 83: Supported Originals
Supported Originals Platen Item Details Types of originals • Text document, magazine, or newspaper • Printed photo, postcard, business card, or disc (BD/DVD/CD, etc.) • Documents that are not suitable for the ADF Size (width x height) Max. 8.5 x 11.7 in. (216 x 297 mm) Quantity One or more sheets* Thickness...
Page 84 Documents with sticky notes Documents on carbon paper Documents on coated paper Documents on onion skin or other thin paper Photos or excessively thick documents...
Page 85: Replacing Ink Tanks
Replacing Ink Tanks Replacing Ink Tanks Checking Ink Status on the Touch Screen Ink Tips...
Page 86: Replacing Ink Tanks
Replacing Ink Tanks When remaining ink cautions or errors occur, the message will appear on the touch screen to inform you of the error. In this state, the printer cannot print or scan. Take appropriate action according to the message. When Error Occurred Note •...
Page 87 Important • Do not touch other parts besides the ink tanks. 4. Take a new ink tank out of its package, remove the orange tape (B) completely, then remove the protective film (C) completely. Important • If the orange tape remains on the Y-shape air hole (D), ink may splash or the printer may not print properly.
Page 88 6. Lift up the tab on the orange protective cap (E) to remove it off GENTLY. Important • Do not push the sides of the ink tank. If you push the sides of the ink tank with the Y-shape air hole (D) blocked, ink may splash.
Page 89 8. Press on the top of the ink tank until the ink tank snaps firmly into place. Important • You cannot print if the ink tank is installed in the wrong position. Be sure to install the ink tank in the correct position according to the label on the print head holder.
Page 90 Note • If the error message appears after the scanning unit / cover is closed, take appropriate action. When Error Occurred • If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, align the print head.
Page 91: Checking Ink Status On The Touch Screen
Checking Ink Status on the Touch Screen 1. Check that printer is turned on, and display the HOME screen. If the HOME screen is not displayed, press the HOME button to display it. 2. Select (Hint) on HOME screen. Using Touch Screen The hint menu screen will appear.
Page 92: Ink Tips
Ink may be used for purposes other than printing. When you use the Canon printer for the first time after you install the bundled ink tanks, the printer consumes a small amount of ink in the amount to enable printing by filling the nozzles of the Print Head with ink.
Page 93: If Printing Is Faint Or Uneven
If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head...
Page 94: Maintenance Procedure
Maintenance Procedure If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned printed ruled lines), perform the maintenance procedure below. Important • Do not rinse or wipe the print head and ink tank. This can cause trouble with the print head and ink tank.
Page 95 • When you have performed the procedure until step 4 and the problem has not been resolved, turn off the power and clean the print head deeply again after 24 hours. If the problem is still not resolved, the print head may be damaged. Contact your nearest Canon service center to request a repair.
Page 96 Adjusting Print Head Position...
Page 97: Printing The Nozzle Check Pattern
Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note • If the remaining ink level is low, the nozzle check pattern will not be printed correctly. Replace the ink tank whose ink is low.
Page 98: Examining The Nozzle Check Pattern
Examining the Nozzle Check Pattern Examine the nozzle check pattern, and clean the print head if necessary. 1. Check if there are missing lines in the pattern C or horizontal white streaks in the pattern D. A: No missing lines/No horizontal white streaks B: Lines are missing/Horizontal white streaks are present 2.
Page 99 For B (lines are missing or horizontal white streaks are present) in the pattern C or pattern D, or in both patterns: The cleaning is required. Select Also B, then select Yes on the cleaning confirmation screen. The printer starts cleaning the print head. Cleaning the Print Head If the pattern D or any color in the pattern C is not printed: (Example: Magenta pattern is not printed)
Page 100: Cleaning The Print Head
Cleaning the Print Head Clean the print head if lines are missing or if horizontal white streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary. You need to prepare: a sheet of A4 or Letter-sized plain paper Check that printer is turned on.
Page 101 Examine the nozzle check pattern. Note • If the problem is not resolved after cleaning the print head twice, clean the print head deeply.
Page 102: Deep Print Head Cleaning
Deep Print Head Cleaning If print quality does not improve by the standard cleaning of the print head, clean the print head deeply. Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean the print head deeply only when necessary.
Page 103 If the problem is not resolved, turn off the power and clean the print head deeply again after 24 hours. Do not unplug the power cord when turning off the power. If the problem is still not resolved, the print head may be damaged. Contact your nearest Canon service center to request a repair.
Page 104: Aligning The Print Head
Aligning the Print Head If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Note • If the remaining ink level is low, the print head alignment sheet will not be printed correctly. Replace the ink tank whose ink is low.
Page 105 Important • Do not touch any printed part on the print head alignment sheet. If the sheet is stained or wrinkled, it may not be scanned properly. 7. Confirm the message, then load the print head alignment sheet on the platen. Load the print head alignment sheet WITH THE PRINTED SIDE FACING DOWN and align the mark on the upper left corner of the sheet with the alignment mark 8.
Page 106 The printer starts scanning the print head alignment sheet, and the print head position will be adjusted automatically. Important • Do not open the document cover or move the print head alignment sheet on the platen until adjusting the print head position is complete. •...
Page 107: Performing Maintenance Functions From Your Computer (Macos)
Performing Maintenance Functions from Your Computer (macOS) Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position Checking Ink Status from Your Computer...
Page 108: Opening Remote Ui For Maintenance
Opening Remote UI for Maintenance You can perform maintenance of printer and change the settings from a Remote UI. The following is the procedure to open a Remote UI. 1. Open System Preferences, and select Printers & Scanners 2. Select your model from the printer list, and click Options & Supplies... 3.
Page 109: Cleaning The Print Heads
Cleaning the Print Heads The print head Cleaning and Deep Cleaning functions allow you to clear up clogged print head nozzles. Perform print head Cleaning if printing results are not satisfactory or if a specific color fails to print, even though there is enough ink.
Page 110 2. Click Deep Cleaning Before performing Deep Cleaning, check the following items: Check whether the printer is on and open the printer's cover. Check the following items for each ink. Then, if necessary, perform Deep Cleaning. • Is there ink remaining? •...
Page 111: Adjusting Print Head Position
Adjusting Print Head Position Any error in the print head installation position can cause color and line shifts. Adjusting the print head position improves print results. Print Head Alignment - Auto 1. Select Utilities from Remote UI 2. Click Print Head Alignment - Auto A message appears.
Page 112: Checking Ink Status From Your Computer
Checking Ink Status from Your Computer You can check the detailed information such as the remaining ink level and the ink tank types of your model. If you select Printer status from Remote UI, the ink status appears as an illustration. Estimated ink levels You can check the types and levels of ink.
Page 113: Cleaning
Cleaning Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning the ADF (Auto Document Feeder) Cleaning Paper Feed Rollers Cleaning Inside the Printer (Bottom Plate Cleaning) Cleaning Cassette Pads...
Page 114: Cleaning Paper Feed Rollers
Cleaning Paper Feed Rollers If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly. In this case, clean the paper feed roller. Cleaning will wear out the paper feed roller, so perform this only when necessary.
Page 115 The printer starts cleaning. The cleaning will be complete when the paper is ejected. 11. When the completion message appears, select OK. If the problem is not resolved after cleaning the paper feed roller, contact your nearest Canon service center to request a repair.
Page 116: Cleaning Inside The Printer (Bottom Plate Cleaning)
Cleaning Inside the Printer (Bottom Plate Cleaning) Remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. You need to prepare: a sheet of A4 or Letter-sized plain paper* * Be sure to use a new piece of paper.
Page 117 9. Load only this sheet of paper in the cassette with the ridges of the creases facing up and the edge of the half with no crease facing to the far side. 10. Mount cassette cover and insert cassette into printer. 11.
Page 118 Note • When performing Bottom Plate Cleaning again, be sure to use a new piece of paper. If the problem is not resolved after performing cleaning again, the protrusions inside the printer may be stained. Wipe off any ink from the protrusions using a cotton swab or the like. Important •...
Page 119: Overview
Overview Safety Safety Precautions Regulatory Information WEEE (EU & EEA) Handling Precautions Canceling Print Jobs Legal Restrictions on Scanning/Copying Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply Using Touch Screen...
Page 120: Safety
Safety Safety Precautions Regulatory Information WEEE (EU&EEA)
Page 121: Safety Precautions
Safety Precautions Safety Precautions • This manual contains important notices and safety precautions about your printer. Do not use the printer in ways other than described in the accompanying manuals, as this may result in fire, electric shock or other unexpected accidents. Safety standard marks and declarations are only valid for the supported voltages and frequencies in the applicable countries or regions.
Page 122 In case ink gets in contact with eyes, rinse with water immediately. In case ink gets in contact with skin, wash with soap and water immediately. If irritation to eyes or skin persists, obtain medical advice immediately. • Moving the printer Do not hold the printer by the cassette.
Page 123 Power Supply • Keep the area around the power outlet clear at all times so you can easily unplug the power cord if necessary. • Never remove the plug by pulling on the cord. General Notices • Do not tilt the printer, stand it on end, or turn it upside down. This may cause ink to leak. •...
Page 124: Regulatory Information
Regulatory Information IMPORTANT SAFETY INSTRUCTIONS SAVE THESE INSTRUCTIONS When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: 1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool.
Page 125: Weee (Eu&Eea)
WEEE (EU&EEA) This regulation is only for European Union and EEA (Norway, Iceland and Liechtenstein). There is no information to inform here.
Page 126: Handling Precautions
Handling Precautions Canceling Print Jobs Legal Restrictions on Scanning/Copying Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High...
Page 127: Legal Restrictions On Scanning/Copying
Legal Restrictions on Scanning/Copying Scanning, printing, copying, or modifying copies of the following may be punishable under law. This list is non-exhaustive. When in doubt, check with a local legal representative. • Paper money • Money orders • Certificates of deposit •...
Page 128: Printer Handling Precautions
Printer Handling Precautions Be careful not to let anything get inside the document output slot. It may cause damage.
Page 129: Transporting Your Printer
Transporting Your Printer When relocating the printer for changing your living place or repairing it, make sure of the following. Important • Pack the printer in a sturdy box so that it is placed with its bottom facing down, using sufficient protective material to ensure safe transport.
Page 130: When Repairing, Lending, Or Disposing Of The Printer
For printers with fax capabilities, user information and speed dial numbers can be backed up to a computer by utilizing the Speed Dial Utility2 software before resetting the printer or deleting data. Backed up data can be restored to the repaired printer or another Canon printer. Registering Recipients Using Speed Dial Utility2 (Windows)
Page 131: Keeping Print Quality High
Keeping Print Quality High The key to printing with the optimal printing quality is to prevent the print head from drying or clogging. Always observe the following rules for optimal printing quality. Note • Depending on the type of paper, ink may blur if you trace the printed area with a highlight pen or paint- stick, or bleed if water or sweat comes in contact with the printed area.
Page 132: Main Components And Their Use
Main Components and Their Use Main Components Power Supply Using Touch Screen...
Page 133: Main Components
Main Components Front View Rear View Inside View Operation Panel...
Page 134: Front View
Front View A: Operation Panel Use to change the settings of the printer or to operate it. Operation Panel B: ADF (Auto Document Feeder) Load a document here. The documents loaded in the document tray are scanned automatically one sheet at a time. Loading Documents in the ADF (Auto Document Feeder) C: Document Feeder Cover Open when clearing jammed documents.
Page 135 H: Rear Tray Load paper here. Two or more sheets of the same size and type of paper can be loaded at the same time, and fed automatically one sheet at a time. Loading Plain Paper / Photo Paper in Rear Tray Loading Envelopes in Rear Tray I: Paper Guides Align with both sides of the paper stack.
Page 136 S: Platen Load an original here.
Page 137: Rear View
Rear View A: Power Cord Connector Plug in the supplied power cord. B: Telephone Line Jack Connect the telephone line. C: USB Port Plug in the USB cable to connect the printer with a computer. D: External Device Jack Connect an external device such as telephone or answering device. E: Rear Cover Detach when removing jammed paper.
Page 138: Inside View
Inside View A: Scanning Unit / Cover Scans originals. Also, lift and open it to replace an ink tank or to remove jammed paper inside the printer. B: Print Head Holder The print head is pre-installed. Note • For details on replacing an ink tank, see Replacing Ink Tanks.
Page 139: Operation Panel
Operation Panel A: ON button/ON lamp Turns the power on or off. Lights after flashing when the power is turned on. Before turning on the power, make sure that the document cover is closed. B: HOME button Used to display the HOME screen. Using Touch Screen C: Touch Screen Displays messages, menu items, and the operational status.
Page 140: Power Supply
Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug/Power Cord Unplugging the Printer...
Page 141: Checking That Power Is On
Checking that Power Is On The ON lamp is lit when the printer is turned on. Even if the touch screen is off, if the ON lamp is lit, the printer is on. Note • It may take a while for the printer to start printing immediately after you turn on the printer. •...
Page 142: Turning The Printer On And Off
Turning the Printer On and Off Turning on the printer Press the ON button to turn on the printer. The ON lamp flashes and then remains lit. Checking that Power Is On Note • It may take a while for the printer to start printing immediately after you turn on the printer. •...
Page 143 Important • When you unplug the power cord after turning off the printer, be sure to confirm that the ON lamp is off. Note • You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval.
Page 144: Checking The Power Plug/Power Cord
Checking the Power Plug/Power Cord Unplug the power cord once a month to confirm that the power plug/power cord does not have anything unusual described below. • The power plug/power cord is hot. • The power plug/power cord is rusty. •...
Page 145: Unplugging The Printer
Unplugging the Printer To unplug the power cord, follow the procedure below. Important • When you unplug the power cord, press the ON button, then confirm that the ON lamp is off. Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced.
Page 146: Using Touch Screen
Using Touch Screen The HOME screen on the touch screen appears when the printer is turned on. Touch the HOME screen on the touch screen with your finger tip to select menus for copying, scanning, and other functions. HOME Screen Basic Operation of the touch screen HOME Screen A: Basic menu...
Page 147 Wi-Fi is enabled but the printer is not connected to the wireless router. Wireless Direct is enabled. Wi-Fi and Wireless Direct are disabled. C: Wireless connect Select to connect the printer to a smartphone/tablet over Wi-Fi through Easy wireless connect or via Bluetooth.
Page 148 Touch lightly with your finger tip and immediately release. Use to select an item or photo on the screen. Touch Touch lightly with your finger tip. To move forward (or go back) menus or photos continuously, keep touching the forward (or back) mark. Flick Flick your finger on the screen up, down, left, or right.
Page 150: Changing Settings
Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (macOS) Changing Settings from Operation Panel...
Page 151: Changing Printer Settings From Your Computer (Macos)
Changing Printer Settings from Your Computer (macOS) Managing the Printer Power Changing the Printer Operation Mode...
Page 152: Managing The Printer Power
Managing the Printer Power Printer power supply is operated from Remote UI. Energy saving settings Energy saving settings allow you to set Auto power off and Auto power on. Auto power off is the function wherein the printer automatically turns itself off, when data is not sent or the printer remains inactive for a certain period.
Page 153: Changing The Printer Operation Mode
Changing the Printer Operation Mode If necessary, switch between various modes of printer operation. 1. Check whether the printer is on and select Printer settings from Remote UI 2. If necessary, complete the following settings: Print settings - Prevent paper abrasion The printer can increase the gap between the print head and the paper during high-density printing to prevent paper abrasion.
Page 154: Changing Settings From Operation Panel
Changing Settings from Operation Panel Changing Settings from Operation Panel Setting Items on Operation Panel FAX settings Print settings LAN settings Bluetooth settings PictBridge settings Smartphone photo print settings Other printer settings Language selection Firmware update Reset setting Feed settings Web service setup ECO settings Quiet setting...
Page 155: Changing Settings From Operation Panel
Changing Settings from Operation Panel This section describes the procedure to change the settings in the Device settings screen, taking the steps to specify Amount of extension as an example. Check that printer is turned on. 2. Select (Setup) on the HOME screen. Using Touch Screen 3.
Page 156 For more on setting items on the operation panel: Setting Items on Operation Panel...
Page 157: Setting Items On Operation Panel
Setting Items on Operation Panel Items for Printer FAX settings Other printer settings Language selection Web service setup ECO settings Quiet setting Items for Paper/Printing Print settings Bluetooth settings PictBridge settings Smartphone photo print settings Feed settings Items for Maintenance/Management LAN settings Firmware update Reset setting...
Page 158: Fax Settings
FAX settings FAX user settings Advanced FAX settings Auto print settings Security control Easy setup Note • Before changing the settings, you can confirm the current settings by printing USER'S DATA LIST. Summary of Reports and Lists FAX user settings •...
Page 159 If you select ON, you can specify the maximum number of redial attempts and the length of time the printer waits between redial attempts. • Dial tone detect Avoids mistransmission when reception and transmission occur at the same time. If you select ON, the printer transmits the fax after confirming the dial tone. Note •...
Page 160 ◦ RX start speed Selects the fax reception speed. The fax reception start speed will be faster as the value is bigger. When the telephone line condition or connection is poor, selecting a lower reception start speed may solve reception problems. Auto print settings •...
Page 161 Preventing Mistransmission of Faxes • Check RX FAX information If you select ON, the printer checks whether the recipient's fax device information matches the dialed number. If it matches the number, the printer starts to send faxes. Preventing Mistransmission of Faxes •...
Page 162: Print Settings
Print settings • Prevent paper abrasion Use this setting only if the print surface becomes smudged. Important • Be sure to set this back to OFF after printing since it may result in lower printing speed or lower print quality. •...
Page 163: Lan Settings
LAN settings Wi-Fi Wireless Direct To print the network settings, select Print details and select Yes. Printing Network Settings Important • The network settings printout contains important information about your network. Handle it with care. Wi-Fi • Wi-Fi setting list The network settings information of the printer appears when it is connected by Wi-Fi.
Page 164 Select if you specify the settings of the access point information to the printer directly from a device (e.g. smartphone, or tablet) without operating the wireless router. Follow the on-screen instructions of the connecting device for the setup procedure. ◦ Manual connect Select when you perform settings for Wi-Fi manually using the operation panel of the printer.
Page 165 IPv6 link-local address XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX (32 characters) MAC address (Wi-Fi) XXX. XXX. XXX. XXX (12 characters) Printer name XXXXXXXXXXXXXXX (up to 15 characters) Bonjour service name XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX (up to 52 characters) ("XX"...
Page 166 ◦ Enable/disable WSD Selects whether WSD is enabled or disabled. Note When this setting is enabled, the printer icon is displayed on the Network Explorer in Windows. ◦ Optimize inbound WSD Selecting Enable allows you to receive the WSD printing data faster. ◦...
Page 167 ◦ Enable/disable communication Selecting Enable allows you to print from a PictBridge (Wi-Fi) compliant device. ◦ Timeout setting Specifies the timeout length. • IPsec settings Selecting Enable allows you to specify the IPsec security.
Page 168: Other Printer Settings
Other printer settings • Date/time settings Sets the current date and time. Setting Sender Information Important • If a power failure occurs or you unplug the power cord, the date/time settings will be reset. • Date display format Changes the display format of dates when printed. •...
Page 169 • Depending on the type of original or the state of the document cover, forgetting to remove the original may not be detected. • Wi-Fi pairing settings In order to connect Canon PRINT Inkjet/SELPHY, multiple configurations will be performed. ◦ Enable/disable pairing Set the printer's Wi-Fi pairing function to enable or disable.
Page 170: Language Selection
Language selection Changes the language for the messages and menus on the touch screen. Japanese / English / German / French / Italian / Spanish / Portuguese / Dutch / Danish / Norwegian / Swedish / Finnish / Russian / Ukrainian / Polish / Czech / Slovene / Hungarian / Slovak / Croatian / Romanian / Bulgarian / Turkish / Greek / Estonian / Latvian / Lithuanian / Simplified Chinese / Korean / Traditional Chinese / Thai / Indonesian / Vietnamese...
Page 171: Firmware Update
Firmware update You can update the firmware of the printer, check the firmware version, or perform settings of a notification screen, a DNS server and a proxy server. Important • When you use this function, make sure the printer is connected to the Internet. Note •...
Page 172: Reset Setting
Reset setting You can set the settings back to the default. • Web service setup only Sets the Web service settings back to the default. • LAN settings only Sets the LAN settings back to the default. • Telephone number only Deletes all registered telephone/fax numbers.
Page 173: Feed Settings
Feed settings By registering the paper size and the media type loaded on the rear tray or in the cassette, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs from the print settings.
Page 174: Web Service Setup
Registers/Deletes the printer to/from Canon Inkjet Cloud Printing Center. ◦ Check Web service setup Make sure whether the printer is registered to Canon Inkjet Cloud Printing Center. • Issue registration code In order to link the web service and printer, obtain the registration code from the service origin.
Page 175: Eco Settings
ECO settings This setting allows you to use automatic duplex printing as a default to save paper and to turn on/off the printer automatically to save electricity. Using Power Saving Function Using Duplex Printing Using Power Saving Function Follow the procedure below to use power saving function. Check that printer is turned on.
Page 176 Check that printer is turned on. 2. Select (Setup) on the HOME screen. Using Touch Screen 3. Select ECO. 4. Select Two-sided print settings. 5. Specify settings as necessary. A: Select two-sided copying as a default. B: Select two-sided printing of sent/received faxes, reports, or lists as a default. C: Select two-sided printing of template forms on the printer as a default.
Page 177: Quiet Setting
Quiet setting Enables this function on the printer if you want to reduce the operating noise, such as when printing at night. In addition, you can specify the time range to reduce the operating noise. Important • Set the current date and time in advance. Setting Sender Information Follow the procedure below to perform setting.
Page 178 Specify End time in the same procedure, and select OK. You can reduce the operating noise during the specified time. The confirmation screen is displayed and the icon appears as the Quiet setting menu icon. Important • Operating speed is reduced compared to when OFF is selected. •...
Page 179: System Information
System information To display this menu, select System information in (Hint). • Current version Displays the current firmware version. • Printer name Displays the printer name currently specified. • Serial number Displays the printer serial number. • MAC address (Wi-Fi) Displays the MAC address for Wi-Fi.
Page 180: Specifications
Specifications General Specifications Interface USB Port: Hi-Speed USB * Network Port: Wi-Fi: IEEE802.11n / IEEE802.11g / IEEE802.11b * A computer that complies with Hi-Speed USB standard is required. Since the Hi-Speed USB interface is fully upwardly compatible with USB 1.1, it can be used at USB 1.1.
Page 181 (Automatic fallback) Transmission speed Black: Approx. 3 seconds/page at 33.6 kbps (Based on ITU-T No.1 chart for US specifications and Canon FAX Standard chart No.1 for others, both in standard mode.) Color: Approx. 1 minute/page at 33.6 kbps (Based on Canon COLOR FAX TEST SHEET.)
Page 182 • Recipient (max. 100 destinations) • Group dial (max. 99 destinations) Regular dialing (with Numeric buttons) Automatic redialing Manual redialing (max. 10 destinations) Others Activity report (after every 20 transactions) Sequential broadcasting (max. 101 destinations) Rejected numbers (max. 10 destinations) Err reduction (VoIP) * * For details, see "Error reduction setting (VoIP)"...
Page 183 10.12.6 - macOS 10.15 Other Supported OS iOS, iPadOS, Android, Chrome OS Some functions may not be available with the supported OS. Refer to the Canon web site for details. Information in this manual is subject to change without notice.
Page 184: Information About Paper
Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Before Printing on Art Paper Print Area...
Page 185: Supported Media Types
Canon website. • Genuine Canon paper is not available in some countries or regions. Note that in the United States, Canon paper is not sold by model number. Instead, purchase paper by name.
Page 186 • Magnetic Photo Paper <MG-101/PS-508> • Light Fabric Iron-on Transfers <LF-101> • Dark Fabric Iron-on Transfers <DF-101> • Double sided Matte Paper <MP-101D> Paper other than genuine Canon paper • Plain Paper (including recycled paper) • Envelopes • T-Shirt Transfers •...
Page 187 • 2L(127x178mm) • Square 3.5" • Square 5" • Hagaki • Hagaki 2 • Envelope Com 10 • Envelope DL • Nagagata 3 • Nagagata 4 • Yougata 4 • Yougata 6 • Card 2.17"x3.58" Special sizes • Minimum size: 2.17 x 3.50 in. (55.0 x 89.0 mm) •...
Page 188: Paper Load Limit
Note • Page sizes and media types differ depending on the country or region where the paper is sold. For details on page sizes and media types, access the Canon website. Paper Load Limits of Rear Tray and Cassette Genuine Canon Paper Paper for printing documents: Media Name <Model No.>...
Page 189 Light Fabric Iron-on Transfers <LF-101> Dark Fabric Iron-on Transfers <DF-101> Double sided Matte Paper <MP-101D> Paper other than Genuine Canon Paper Common Name Rear Tray Cassette Plain Paper (including recycled paper)*1 Approx. 100 sheets (Legal: Approx. 100 sheets 10 sheets)
Page 190: Unsupported Media Types
Unsupported Media Types Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the printer to jam or malfunction. • Folded, curled, or wrinkled paper • Damp paper • Paper thinner than a postcard, including plain paper or notepad paper cut to a small size (when printing on paper smaller than A5) •...
Page 191: Handling Paper
Handling Paper • Be careful not to rub or scratch the surfaces of any types of paper when handling. • Hold the paper as closely as possible to its edges and try not to touch the printing surface. The print quality may be degraded if the printing surface is smudged with sweat or oil that comes from your hands.
Page 192: Before Printing On Art Paper
Before Printing on Art Paper When using art paper, dust is liable to be generated. It is therefore recommended that paper dust be removed on art paper just before printing. You will need a soft hair brush (or similar brush used to clean office automation equipment).
Page 193 3. To complete the removal of paper dust, brush the paper in the other direction from top to bottom.
Page 194: Printing
Printing Printing from Computer Printing from Smartphone/Tablet Printing Using Operation Panel Printing from Digital Camera Paper Settings Using PIXMA/MAXIFY Cloud Link...
Page 195: Printing From Computer
Printing from Computer Printing from Application Software (Windows Printer Driver) Printing from Application Software (macOS AirPrint) Printing Using Canon Application Software Printing from Chrome OS...
Page 196: Printing From Application Software (Macos Airprint)
Printing from Application Software (macOS AirPrint) Printing Basic Perform Borderless Printing Printing on Postcards Adding Printer How to Open Printer Settings Screen Displaying the Printing Status Screen Deleting the Undesired Print Job Removing Printer That Is No Longer Required from List of Printers...
Page 197: Printing
Printing This printer is compatible with the macOS standard printing system (AirPrint). You can start printing right away after connecting this printer to your Mac without installing any special software. Checking Your Environment First, check your environment. • AirPrint Operation Environment Mac running the latest version of OS •...
Page 198 Note • Click Show Details to switch the setup window to the detailed display. 6. Check print settings Set items such as Paper Size to the appropriate size, as well as Feed from and Media Type from Media & Quality of the pop-up menu. Remove the Two-Sided check mark if you are not printing on both sides of the paper.
Page 199 position differs depending on Media Type. If Media Type is set to plain paper, it is fed from the cassette (main tray). If set to other types of paper, it is fed from the rear tray. • If printing paper such as photo paper and postcards that cannot be printed on both sides, uncheck the Two-Sided checkbox.
Page 200: Perform Borderless Printing
Perform Borderless Printing The borderless printing function allows you to print data without any margin by enlarging the data so that it extends slightly off the paper. In standard printing, margins are created around the document area. However, in borderless printing function, these margins are not created. When you want to print data such as a photo without providing any margin around it, set borderless printing.
Page 201 Important • Borderless printing only supports specific paper sizes. Make sure to select a paper size with the wording "Borderless" from the Paper Size. • Print quality may deteriorate or the sheet may be stained at the top and bottom depending on the type of paper used.
Page 202: Printing On Postcards
Printing on Postcards This section describes the procedure for printing on postcards. Load postcards in printer 2. Select paper size and paper type from the printer Register Hagaki for paper size from the printer operation panel. Also, register Ink Jet Hagaki, Hagaki K, or Hagaki for paper type, according to your purpose. When you print on the address side, register Hagaki.
Page 203 Important • Two-sided printing is not possible for postcards, so remove the Two-Sided check mark. If you print with the Two-Sided check mark on, the printing result may not be as you intended. • You will get cleaner printing if you print the message side first and then print the address side. 5.
Page 204: Adding Printer
Adding Printer Procedure for adding printer to your Mac is explained. To re-add a printer that was deleted, open System Preferences -> Printers & Scanners, click + next to the printer list, and then perform the procedure described below. If your printer is connected via USB, and you connect the USB cable to a Mac, the printer is automatically added.
Page 205: How To Open Printer Settings Screen
How to Open Printer Settings Screen The settings screen of the printer can be displayed from your application software. Opening the Page Setup Dialog Use this procedure to set the page (paper) settings before printing. 1. Select Page Setup... from the File menu of the application software The Page Setup dialog opens.
Page 206: Displaying The Printing Status Screen
Displaying the Printing Status Screen Check the print progress according to the following procedure: 1. Launch the printing status screen • If the print data has been sent to the printer The printing status screen opens automatically. To display the printing status screen, click the (the printer icon) displayed on the Dock.
Page 207: Deleting The Undesired Print Job
Deleting the Undesired Print Job If the printer does not start printing, canceled or failed print job data may be remaining. Delete unnecessary print jobs from the print status check screen. 1. Open System Preferences, and select Printers & Scanners 2.
Page 208: Removing Printer That Is No Longer Required From List Of Printers
Removing Printer That Is No Longer Required from List of Printers The printer that is no longer in use can be removed from the list of printers. Before removing the printer, remove the cable connecting the printer and PC. You cannot remove the printer if not logged in as the administrator. For information about an administrative user, see Users &...
Page 209: Printing Using Canon Application Software
Printing Using Canon Application Software Easy-PhotoPrint Editor Guide...
Page 210: Printing From Smartphone/Tablet
Printing from Smartphone/Tablet Printing from iPhone/iPad/iPod touch (iOS) Printing from Smartphone/Tablet (Android)
Page 211: Paper Settings
Paper Settings By registering the paper size and the media type loaded on the rear tray or in the cassette, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs from the print settings.
Page 212 • When you insert the cassette: The screen to register the cassette paper information is displayed. If the page size on the touch screen matches the size of the paper loaded in the cassette, select Yes. If not, select Change to change the setting in accordance with the size of the loaded paper. * You can load only plain paper in the cassette.
Page 213 When you start printing/copying, a message is displayed and the paper setting specified for printing/ copying is shown under the message. Check the message and select Next. When the screen to select the operation is displayed, select one of the operations below. Note •...
Page 214 • For more on the proper combination of paper settings you can specify by the printer driver (Windows) or on the touch screen: Paper Settings on the Printer Driver and the Printer (Media Type) Paper Settings on the Printer Driver and the Printer (Paper Size) Cancel Cancels printing.
Page 215: Copying
Copying Reducing/Enlarging Copies Making Copies Basics Two-Sided Copying Collated Copying Special Copy Menu Copying Using Smartphone or Tablet...
Page 216: Making Copies
Making Copies This section describes the procedure to copy with Standard copy. Check that printer is turned on. Load paper. 3. Select Copy on the HOME screen. Using Touch Screen 4. Select Standard copy. The Copy standby screen is displayed. Load original on platen or in ADF (Auto Document Feeder).
Page 217 to specify the number of copies. If you keep touching here, the number scrolls by 10. You can also flick the number to specify. C: Display the print setting items. For more on the setting items: Setting Items for Copying D: Specify the page size and the media type.
Page 218 Load the original on the platen and press the same button (Color button or Black button) as the one which you previously pressed. Important • When you load the original on the platen, move the document cover gently. Note • When Print qlty (print quality) is set High, you cannot add the copying job. •...
Page 219: Setting Items For Copying
Setting Items for Copying You can change the copy settings such as magnification and intensity. Print Settings Screen Note • For more on the print settings screen or the setting item for Photo copy, see Copying Photos. The following screen is displayed by selecting Settings in the Copy standby screen. Example in Standard copy: Preview When Preview is displayed on the print settings screen, selecting Preview allows you to preview an...
Page 220 The setting item which cannot be selected is displayed grayed out. For more on the setting items for Photo copy, see Copying Photos. • Some settings cannot be specified in combination with the setting of other setting item or the copy menu.
Page 221 Select the page size of the loaded paper. • Type (Media type) Select the media type of the loaded paper. • Print qlty (Print quality) Adjust print quality according to the original. Important • If you use Draft with Type set to Plain paper and the quality is not as good as expected, select Standard or High for Print qlty and try copying again.
Page 222: Scanning
Scanning Scanning from Computer (Windows) Scanning from Computer (macOS) Scanning from Operation Panel...
Page 223: Scanning From Computer (Macos)
Scanning from Computer (macOS) Scanning According to Item Type or Purpose (IJ Scan Utility Lite) IJ Scan Utility Lite Features Scanning Easily (Auto Scan) Basics Scanning Documents and Photos Scanning Tips Positioning Originals (Scanning from Computer) Important • Available functions and settings vary depending on your scanner or printer.
Page 224: Scanning According To Item Type Or Purpose (Ij Scan Utility Lite)
Scanning According to Item Type or Purpose (IJ Scan Utility Lite) IJ Scan Utility Lite Features Scanning Easily (Auto Scan) Basics Scanning Documents and Photos Important • Available functions and settings vary depending on your scanner or printer.
Page 225: Ij Scan Utility Lite Features
IJ Scan Utility Lite Features Use IJ Scan Utility Lite to scan and save documents, photos, or other items at one time by simply clicking the corresponding icon. Important • The displayed items and available functions vary depending on your scanner or printer. Multiple Scanning Modes Auto allows for one click scanning with default settings for various items.
Page 226 Note • To set the applications to integrate with, see Settings Dialog.
Page 227: Scanning Easily (Auto Scan)
Scanning Easily (Auto Scan) Auto Scan allows for automatic detection of the type of the item placed on the platen or ADF (Auto Document Feeder). Important • This function is not supported depending on your model. • The following types of items may not be scanned correctly. In that case, adjust the cropping frames (selection boxes;...
Page 228 Scanning Multiple Documents at One Time from the ADF (Auto Document Feeder)
Page 229: Scanning Documents And Photos
Scanning Documents and Photos Scan items placed on the platen with settings suitable for documents or photos. Save documents in formats such as PDF and JPEG, and photos in formats such as JPEG and TIFF. 1. Place the item on the platen. Positioning Originals (Scanning from Computer) 2.
Page 230: Scanning Tips
Scanning Tips Positioning Originals (Scanning from Computer)
Page 231: Positioning Originals (Scanning From Computer)
Positioning Originals (Scanning from Computer) This section describes how to load originals on the platen or ADF (Auto Document Feeder) for scanning. If items are not placed correctly they may not be scanned correctly. Important • Be sure to observe the following when loading the original on the platen. Failure to observe the following may cause the scanner to malfunction or the platen glass to break.
Page 232 of the platen and the item. Portions placed on the diagonally striped area cannot be scanned. Important • Inkjet All-In-One printer: Important For the portions in which items cannot be scan- • Large items (such as A4 size photos) that cannot be ned, click Home to return to the top page of the placed away from the edges/arrow (alignment mark) of Online Manual for your model and search for...
Page 233 1. Make sure any original has been removed from platen. 2. Open document tray (A). 3. Slide the document guide (B) all the way out. 4. Load document with side to scan facing up in document tray. Insert the document until it stops. 5.
Page 234 Placing Items (When Using Stand) 1. Place item on platen. 1. Open the document cover. 2. Place the item with the side to scan facing the platen, and then align it with the alignment mark. Important • If you open the document cover wide, the scanner may fall over. •...
Page 235 Important • Keep these points in mind when using the scanner in the upright position. Do not subject the scanner to vibration during operation. The correct image results may not be obtained (for example, images may blur). The item type may not be detected automatically. In that case, specify the item type in IJ Scan Utility and scan.
Page 236: Faxing
Faxing Preparing for Faxing Registering Recipients Sending Faxes from Computer (Windows) Sending Faxes Using Operation Panel of Printer Sending Faxes from Computer (macOS) Receiving Faxes Other Useful Fax Functions...
Page 237: Preparing For Faxing
Preparing for Faxing Connect the printer to the telephone line and set up the printer before using the faxing functions. Then specify the basic setting such as sender information, date/time, and daylight saving time. Important • If the Power Disconnects: If there is a power failure or if you accidentally unplug the power cord, the date/time settings will be reset.
Page 238: Connecting Telephone Line
Connecting Telephone Line The connection method differs depending on your telephone line. • If you connect the printer to wall telephone line directly/If you connect the printer with the xDSL splitter: Basic Connection (Connecting with General Telephone line) • If you connect the printer to another line such as an xDSL: Connecting Various Lines If the connection is incorrect, the printer cannot send/receive faxes.
Page 239 Important • Be sure to connect the telephone line before the printer is turned on. If you connect the telephone line when the printer is turned on, turn the printer off and unplug the power cord. Wait for 1 minute then connect the telephone line and power plug. Note •...
Page 240 • Connecting to an Internet Telephone A: Digital Subscriber Line B: xDSL modem (splitter may not be built-in to the modem) C: Broadband router compatible with Internet Telephone D: Computer E: Telephone or answering machine F: WAN (Wide Area Network) port G: LAN (Local Area Network) port H: TEL port I: LINE port...
Page 241 Setting Telephone Line Type • Connecting to an ISDN Line For details on ISDN (Integrated Service Digital Network) connection and settings, refer to the manuals supplied with your terminal adapter or dial-up router.
Page 242: Setting Telephone Line Type
Setting Telephone Line Type Before using your printer, make sure you set the correct telephone line type for your telephone line. If you are unsure of your telephone line type, contact your telephone company. For xDSL or ISDN connections, contact the telephone company or service provider to confirm your line type. Important •...
Page 243 Rotary pulse Select when your telephone line type is pulse dialing. Touch tone Select when your telephone line type is tone dialing. Setting the Telephone Line Type Manually in China This section describes the procedure to set the telephone line type manually in China. Check that printer is turned on.
Page 244 Rotary pulse Select when your telephone line type is pulse dialing. Touch tone Select when your telephone line type is tone dialing.
Page 245: Setting Receive Mode
Setting Receive Mode Set the receiving operation (receiving mode). For details on how to set the receive mode: Setting Receive Mode You can select the appropriate mode. For details on the selectable receive mode: About Receive Mode For details on the advanced settings of the receive mode: Advanced Settings of Receive Mode Note •...
Page 246 Advanced Settings of Receive Mode • For details on the receive mode: About Receive Mode • DRPD is available only in the US and Canada. • Network switch may not be available depending on the country or region of purchase. •...
Page 247 1. When a fax incomes, the printer will receive the fax automatically. Advanced Settings of Receive Mode You can specify the advanced settings of each receive mode. • Advanced setting in TEL priority mode You can specify the following setting items. ◦...
Page 248 ◦ Ring pattern (Normal ring/Double ring/Short-short-long/Short-long-short) Sets the distinctive ring pattern of a call that the printer assumes is a fax call. If you subscribe to a DRPD service, set the ring pattern to match the pattern assigned by your telephone company.
Page 249 6. Select Advanced. 7. Select ring pattern that your telephone company assigned to your fax number. 8. Specify number of time and select OK. 9. Select OK. The Function list screen is displayed.
Page 250: Setting Sender Information
Setting Sender Information You can set the sender information such as date/time, unit name, and unit fax/telephone number. About Sender Information Setting Date and Time Setting Daylight Saving Time (Summer Time) Registering User Information About Sender Information If the unit name and unit fax/telephone number are registered, they are printed with date and time as sender information on the recipient's fax.
Page 251 Check that printer is turned on. 2. Select Setup on the HOME screen. Using Touch Screen 3. Select Device settings. 4. Select Other printer settings. 5. Select Date/time settings. 6. Set date. 1. Select a setting item to change. 2. Select number to enter. Enter only the last two digits of the year.
Page 252 2. Select number to enter. Enter the date and time in 24-hour format. 3. Select OK. 4. Select OK again when all settings are completed. Setting Daylight Saving Time (Summer Time) Some countries adopt the daylight saving time (summer time) system that shifts the clock time forward at certain periods of the year.
Page 253 3. Select Device settings. 4. Select Other printer settings. 5. Select Daylight saving time setting. 6. Select ON. To disable summer time, select OFF. 7. Set date and time when summer time starts. 1. Set date when summer time starts. Select a setting item to change, and then specify the setting.
Page 254 2. Set time (in 24-hour format) when summer time ends. Select a setting item to change, and then specify the setting. Select OK again when all settings are completed. 9. Press HOME button to return to HOME screen. Registering User Information This section describes the procedure to register the user information.
Page 255 6. Select User information settings. The screen to register the unit name and the unit fax/telephone number is displayed. 7. Enter unit name. 1. Select entry field under Unit name. The screen to enter the character is displayed. 2. Enter unit name. 3.
Page 256 3. Select OK. Note • You can enter the fax/telephone number up to 20 digits, including spaces. 9. Select Register to finalize registration.
Page 257: Registering Recipients
Registering Recipients Registering Recipients Using Operation Panel of Printer Registering Recipients Using Speed Dial Utility2 (Windows) Registering Recipients Using Speed Dial Utility2 (macOS)
Page 258: Registering Recipients Using Operation Panel Of Printer
Registering Recipients Using Operation Panel of Printer Registering recipients in the printer's directory in advance allows you to dial fax/telephone numbers simply. The following methods to register are available: • Recipient registration Registering the recipient's fax/telephone number and name allows you to send a fax by selecting a registered recipient in the printer directory.
Page 259: Registering Fax/Telephone Number Of Recipients
Registering Fax/Telephone Number of Recipients Before you can use the printer's directory, you need to register the recipients' fax/telephone numbers. Follow the procedure below to register the recipients' fax/telephone numbers. Check that printer is turned on. 2. Select FAX on the HOME screen. Using Touch Screen The Fax standby screen is displayed.
Page 260 8. Select a registration method. 9. Register recipients' fax/telephone number. Register the recipients' fax/telephone number depending on the registration method selected. • By entering the number The screen to register the recipient's fax/telephone number and name is displayed. Go to next step.
Page 261 Note • This registration method may not be available depending on the country or region of purchase. 10. Enter recipient's name. If you select From incoming call log as a registration method, the recipient's name may be already entered. If you do not change the name, go to next step. 1.
Page 262 • When Telephone line type in FAX user settings under FAX settings is set to Rotary pulse, you can enter a tone ("T") by selecting the Tone key. 12. Select Register to finalize registration. Note • To register another recipient's number and name, select an unregistered ID number and operate in the same procedure.
Page 263: Registering Recipients In Group Dial
Registering Recipients in Group Dial If you register two or more registered recipients to a group dial, you can send the same document successively to all recipients registered to the group dial. Check that printer is turned on. 2. Select FAX on the HOME screen.
Page 264 The screen to register the group name and the member of the group is displayed. 8. Enter group name. 1. Select entry field of group name. The screen to enter the character is displayed. 2. Enter group name. 3. Select OK. Note •...
Page 265 Display by ID number A: Select to switch the display by name and by ID number. B: Select to display the screen to select an initial. You can search the registered recipient by initial. By selecting the initial, the registered recipients are displayed in alphabetical order from the selected character.
Page 266 Note • To delete the recipient from the group dial, select a recipient that you want to delete from the list. After the confirmation screen is displayed, select Yes to delete the recipient from the group dial. 3. To add another member, select Add member again. The printer's directory is displayed.
Page 267: Changing Registered Information
Changing Registered Information To change information registered for recipient and group dial, follow the procedure below. Check that printer is turned on. 2. Select FAX on the HOME screen. Using Touch Screen The Fax standby screen is displayed. 3. Select Function list. The Function list screen is displayed.
Page 268 When the confirmation screen is displayed, select Yes to delete the recipient from the group dial. 5. Select Complete to finalize changing.
Page 269: Deleting Registered Information
Deleting Registered Information To delete information registered for recipient and group dial, follow the procedure below. Check that printer is turned on. 2. Select FAX on the HOME screen. Using Touch Screen The Fax standby screen is displayed. 3. Select Function list. The Function list screen is displayed.
Page 270: Printing List Of Registered Destinations
Printing List of Registered Destinations You can print a list of the fax/telephone numbers and can keep it near the printer to refer to when dialing. Check that printer is turned on. Load paper. 3. Select FAX on the HOME screen. Using Touch Screen The Fax standby screen is displayed.
Page 271: Registering Recipients Using Speed Dial Utility2 (Macos)
Registering Recipients Using Speed Dial Utility2 (macOS) About Speed Dial Utility2 Speed Dial Utility2 is a utility for forwarding the telephone directory registered on the printer to a computer and registering/changing it on the computer. In addition, you can register the telephone directory edited on the computer to the printer.
Page 272: Starting Up Speed Dial Utility2
Follow the procedure below to start up Speed Dial Utility2. 1. Select Applications on Go menu of Finder. 2. Double-click Canon Utilities folder. 3. Double-click Speed Dial Utility2 folder. 4. Double-click Speed Dial Utility2. Speed Dial Utility2 starts up.
Page 273: Speed Dial Utility2 Dialog
Speed Dial Utility2 Dialog The following items are on the Speed Dial Utility2 dialog. 1. Printer Name: Selects the printer for editing the telephone directory using Speed Dial Utility2. Behind printer name, printer's MAC address is displayed. Note • For checking printer's MAC address, refer to "Checking Network Information" for your model from Home of the Online Manual.
Page 274 Displays the registered information selected for Setting Item List:. Note • By clicking on the item name, you can sort the display order. 5. Edit.../Select All/Delete Edits the item that selected for Setting Item List:, or deletes the item, or selects all the items. When multiple items on the registered information list are selected, you cannot use the Edit...
Page 275: Saving Registered Telephone Directory On Printer To Your Computer
Saving Registered Telephone Directory on Printer to Your Computer Follow the procedure below to save the telephone directory (includes recipients' name, recipients' fax/ telephone number, group dial, user's name, user's fax/telephone number, and rejected numbers) that registered on the printer to the computer. Start up Speed Dial Utility2.
Page 276: Registering A Fax/Telephone Number Using Speed Dial Utility2
Registering a Fax/telephone Number Using Speed Dial Utility2 Follow the procedure below to register fax/telephone numbers. Note Before you register fax/telephone numbers using Speed Dial Utility2, make sure that no fax operations are in progress. Start up Speed Dial Utility2. 2.
Page 277 Note • You can only add the numbers that have already been registered. 6. Click OK. To continue registering fax/telephone numbers or a group dial, repeat steps 4 to 6. • To save the registered information on the computer. 1. Click Save to PC..2.
Page 278: Changing A Fax/Telephone Number Using Speed Dial Utility2
Changing a Fax/telephone Number Using Speed Dial Utility2 Follow the procedure below to change fax/telephone numbers. Note • Before you change fax/telephone numbers using Speed Dial Utility2, make sure that no fax operations are in progress. Start up Speed Dial Utility2. 2.
Page 279 To delete a member: Select a code to delete from group dial, and then click << Delete. 5. Click OK. To continue changing fax/telephone numbers or group dials, repeat steps 4 and 5. • To save the edited information on the computer. 1.
Page 280: Deleting A Fax/Telephone Number Using Speed Dial Utility2
Deleting a Fax/telephone Number Using Speed Dial Utility2 Follow the procedure below to delete fax/telephone numbers. Note • Before you delete fax/telephone numbers using Speed Dial Utility2, make sure that no fax operations are in progress. Start up Speed Dial Utility2. 2.
Page 281: Changing Sender Information Using Speed Dial Utility2
Changing Sender Information Using Speed Dial Utility2 Follow the procedure below to change the user's name or fax/telephone number. Start up Speed Dial Utility2. 2. Select a printer from Printer Name: list box, and then click Display Printer Settings. 3. Click User Information Setting from Setting Item List:. The user's information is displayed.
Page 282: Registering/Changing Rejected Number Using Speed Dial Utility2
Registering/Changing Rejected Number Using Speed Dial Utility2 Follow the procedure below to register, change, or delete rejected numbers. Start up Speed Dial Utility2. 2. Select a printer from Printer Name: list box, and then click Display Printer Settings. 3. Click Rejected Number Setting from Setting Item List:. The list of rejected numbers is displayed.
Page 283: Registering Telephone Directory Has Been Saved On Your Computer To Printer
Registering Telephone Directory Has been Saved on Your Computer to Printer You can load the data of the telephone directory (RSD file, *.rsd) and register it to your printer. The data of the telephone directory (RSD file, *.rsd) that is exported from other printer can be loaded and registered to your printer.
Page 284: Sending Faxes Using Operation Panel Of Printer
Sending Faxes Using Operation Panel of Printer Sending Faxes by Entering Fax/Telephone Number Basic Resending Faxes (Redialing Busy Number) Setting Items for Sending Faxes...
Page 285: Sending Faxes By Entering Fax/Telephone Number
Sending Faxes by Entering Fax/Telephone Number This section describes dialing and sending faxes directly by entering the fax/telephone numbers. Important • It may be possible that faxes will reach unintended recipients due to the misdialing or incorrect registration of fax/telephone numbers. When you send important documents, we recommend that you send them after speaking on the telephone.
Page 286 Using On Hook Dial Function G: You can select a registered fax/telephone number. Sending Fax to Registered Recipient H: The current state is displayed. I: You can change the settings for sending a fax. Setting Items for Sending Faxes Note •...
Page 287 The touch screen returns to the Fax standby screen. 5. Press Black button or Color button. The printer starts scanning the document. Important • Color transmission is available only when the recipient's fax device supports color faxing. • Do not open the document cover until scanning is completed. 6.
Page 288 Note • To cancel sending the fax, press the Stop button. Note • When your printer is connected to a PBX (Private Branch Exchange) system, refer to the operating instructions of the system for details on dialing the recipient's fax/telephone number. •...
Page 289: Resending Faxes (Redialing Busy Number)
Resending Faxes (Redialing Busy Number) There are two methods of redialing: Automatic redialing and Manual redialing. • Automatic Redialing If you send a document and the recipient's line is busy, the printer will redial the number after a specified interval. Automatic Redialing •...
Page 290 Check that printer is turned on. Load original on platen or in ADF (Auto Document Feeder). 3. Select FAX on the HOME screen. Using Touch Screen The Fax standby screen is displayed. 4. Change send settings as necessary. Setting Items for Sending Faxes 5.
Page 291: Setting Items For Sending Faxes
Setting Items for Sending Faxes You can change the send settings such as the scan contrast or the scan resolution on the Fax standby screen. Select to change the send settings. • ScanRes. The following settings of the scan resolution are selectable. Standard Suitable for text-only documents.
Page 292 The touch screen returns to the Fax standby screen when you finish specifying the setting and selecting OK.
Page 293: Sending Faxes From Computer (Mac Os)
Sending Faxes from Computer (Mac OS) Sending Faxes Using AirPrint General Notes (Fax Transmission Using AirPrint)
Page 294: Sending Faxes Using Airprint
Sending Faxes Using AirPrint You can send faxes from a printer using AirPrint. To send faxes, add your printer to your computer. Checking Environment First, check your environment. • AirPrint operation environment A computer running Mac OS. Note • For supported operating system versions, click Home to return to the top page of the Online Manual for your model and search for "Specifications."...
Page 295 To open the Print dialog, you typically select Print... from the File menu of your application software. 4. Select Canon XXX series - Fax (where "XXX" is the model name) from Printer list. 5. Specify fax paper settings as needed.
Page 296 6. Enter fax/telephone numbers in To.
Page 297 If you specify a dialing prefix, enter the code in Dialing Prefix and specify the cover page settings as needed. 7. Click Fax. The number is dialed automatically and the fax is sent. Note • To cancel sending the fax, press the printer's Stop button. Automatic Redialing If the fax could not be sent (for example, when the recipient was busy), the number is redialed automatically according to the automatic redialing setting of the printer.
Page 298: General Notes (Fax Transmission Using Airprint)
General Notes (Fax Transmission Using AirPrint) Sending faxes is subject to the following restrictions. • Enter the characters in To and Dialing Prefix so that the total number of characters is within 40 characters. • You can use the following characters for To: Character Explanation 0 - 9 * #...
Page 299: Receiving Faxes
Receiving Faxes Receiving Faxes Changing Paper Settings Memory Reception...
Page 300: Receiving Faxes
Receiving Faxes This section describes the preparation necessary for receiving a fax and how to receive a fax. Preparing for Receiving Fax Prepare for receiving a fax according to the following procedure. Check that printer is turned on. 2. Select FAX on the HOME screen.
Page 301 Note • For details on the receive mode: Setting Receive Mode • You can specify the advanced settings of each receive mode. For details on the advanced settings of the receive mode: Advanced Settings of Receive Mode • If the printer was not able to print a received fax, the printer stores the unprinted fax temporarily in its memory (memory receiving).
Page 302 • Set the printer to enable you to initiate fax reception from a connected telephone (remote reception). Remote Reception • When the answering device is connected to the printer: If the answering device is set to the answering mode, select User-friendly RX: ON in Advanced.
Page 303 Note • If a telephone is connected to the printer, the telephone will ring when a call incomes. • You can change the number of times to ring the telephone with Ring count in Advanced. When DRPD or Network switch is selected: •...
Page 304 Note • To use this feature, you need to subscribe to a compatible service provided by your telephone company. • For DRPD You need to select the appropriate ring pattern on the printer. Setting DRPD Ring Pattern (US and Canada only) •...
Page 305: Changing Paper Settings
Changing Paper Settings This printer prints received faxes to paper loaded in the printer beforehand. You can use the operation panel to change the paper settings for printing faxes. Make sure that the settings are appropriate for the loaded paper. Important •...
Page 306 Page size Select the page size from A4, Letter, or Legal. Type (Media type) The paper type is set to Plain paper. Paper src Select a paper source (Rear tray/Cassette/Auto) where paper is loaded. Note • When Auto is selected, paper is fed from the paper source where the paper that matches the paper settings (page size and media type) is loaded.
Page 307: Memory Reception
Memory Reception If the printer was not able to print the received fax, the received fax is stored in the printer's memory. The FAX Memory lamp is lit and Fax received. Saved in memory. is displayed at the Fax standby screen. Important •...
Page 308 Auto print settings ◦ Paper has run out: Load the paper and select OK on the touch screen. ◦ A different size of paper from that specified by Page size in Fax paper settings is loaded: Load the same size of paper as that specified by Page size in Fax paper settings, and then select OK on the touch screen.
Page 309: Other Useful Fax Functions
Other Useful Fax Functions Document Stored in Printer's Memory...
Page 310: Document Stored In Printer's Memory
Document Stored in Printer's Memory If the sending faxes is not complete or the printer was not able to print the received faxes, these faxes are stored in the printer's memory. If an error occurred during a fax transmission, the document is not stored in the printer's memory. In the following cases, the printer is not able to print the received fax and will automatically store the fax in its memory.
Page 311: Printing Document In Printer's Memory
Printing Document in Printer's Memory You can print a specified document in the printer's memory or print all the received documents in its memory at a time. When printing a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.
Page 312 6. Select a print menu. • To print the memory list (MEMORY LIST): You can print a list of the documents in the printer's memory by selecting Print doc. list. When the print confirmation screen is displayed, select Yes. The printing starts. MEMORY LIST shows the transaction number of the unsent or unprinted fax (TX/RX NO.), transaction mode, recipient's number, and the date and time of the transaction.
Page 313: Deleting Document In Printer's Memory
Deleting Document in Printer's Memory You can delete a specified document in the printer's memory or delete all the documents in its memory at a time. Note • When deleting a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.
Page 314 5. Select a delete menu. • To specify a document to delete: Select a document to delete on the Memory list screen, select Delete specified doc.. Note • If the specified document is not stored in the printer's memory, There is no document that can be deleted.
Page 315: Frequently Asked Questions
Frequently Asked Questions Cannot Find Printer on Network Cannot Find Printer while Using Wi-Fi Network Key (Password) Unknown Network Cannot Print or Connect For other questions about network, click here. Printer Does Not Print Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/Streaks or Lines Printout Results Are Unsatisfactory Print What to Do When Paper Is Jammed...
Page 316 Ink Does Not Come Out What to Do When Paper Is Jammed Printer Does Not Pick up or Feed the Paper/"No Paper" Error Automatic Duplex Printing Problems Paper Does Not Feed from Paper Source Specified in Printer Driver (Windows) Printout Results Are Unsatisfactory Scanning Problems (Windows) Scanning Problems (macOS) Scan Results Are Unsatisfactory (Windows)
Page 317 Scanning Problems (macOS) Faxing Problems Mechanical Problems Installation and Download Problems Errors and Messages If You Cannot Solve a Problem...
Page 318: Network Settings And Common Problems
Network Settings and Common Problems Here are frequently asked questions on network. Select a connection method you are using, or you want to use. Wireless LAN Wireless Direct Wireless LAN Cannot Find Printer Cannot Find Printer while Using Wi-Fi Cannot Find Printer During Setup Cannot Proceed beyond Printer Connection Screen (Cannot Find Printer Connected via USB) Searching Printer by IP Address or Host Name During Setup Error Occurs During Wi-Fi Setup...
Page 319 Checking Wireless Router Network Name (SSID) for Smartphone/Tablet Setting Up Using Smartphone/Tablet Cannot Print/Scan from Smartphone/Tablet Cannot Find Printer from Smartphone/Tablet while Using Bluetooth Downloading Canon PRINT Inkjet/SELPHY Problems while Using Printer Message Appears on Computer During Setup Printer Prints Slowly...
Page 320: Network Communication Problems
Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems...
Page 321: Cannot Find Printer On Network
Cannot Find Printer on Network Cannot Find Printer During Setup While using printer: Cannot Find Printer while Using Wi-Fi...
Page 322: Cannot Find Printer During Setup
Cannot Find Printer During Setup If you cannot find the printer on network during setup, check the following. When you complete all the checking, try to set up from the beginning. Items to check for Wi-Fi: When connecting the printer to Wi-Fi, check/respond to all the items in [Step 1], and try to set up from the beginning.
Page 323 It may take a while for the network device to become ready for use once they are turned on. Proceed once the network devices such as router are ready for use. 2. Check if the printer is turned on If printer is not turned on, turn on the power. If the printer is on, turn them off and on again. Proceed once you complete checking the power status above.
Page 324 Make sure that the printer is not placed behind an object. The printer may not be connected when placed behind a wall or on a shelf. Try to place the printer in a location where there is no obstacle. For details, see the instruction manual supplied with the wireless router or contact the manufacturer. When you complete checking [Step 1] above, try to set up from the beginning.
Page 325: Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected Via Usb)
Cannot Proceed beyond Printer Connection Screen (Cannot Find Printer Connected via USB) If you cannot proceed beyond the Printer Connection screen, check the following. Make sure USB cable is securely plugged in to printer and computer. Check1 Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the back of the printer.
Page 326 1. Download the latest MP Drivers. 2. Turn off printer. 3. Shut down computer. After shutting down, restart your computer and install the latest MP Drivers downloaded in step 1.
Page 327: Cannot Find Printer While Using Wi-Fi
Cannot Find Printer while Using Wi-Fi First, make sure printer is turned on. Next, make sure that you can view any web page on the Internet with your computer. After confirming the two, use the IJ Network Device Setup Utility to diagnose and repair network status.
Page 328 Make sure security software's firewall is off. Check7 If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access.
Page 329: Network Connection Problems
Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key (Password) Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings...
Page 330: Printer Suddenly Stopped Working For Some Reason
Printer Suddenly Stopped Working for Some Reason First, make sure printer is turned on. Next, make sure that you can view any web page on the Internet with your computer. After confirming the two, use the IJ Network Device Setup Utility to diagnose and repair network status.
Page 331 Is the printer connected to the wireless router? Check2 Use the icon on the touch screen to check the connection status between the printer and wireless router. If the icon is not displayed, Wi-Fi is disabled. Turn on wireless communication on the printer. Make sure the printer and wireless router network settings match.
Page 332 Make sure security software's firewall is off. Check8 If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access.
Page 333 For details, refer to your device's instruction manual or visit the manufacturer's website. To check the network name (SSID) for Wireless Direct specified for the printer, display it using the operation panel of the printer or print out the network setting information of the printer. •...
Page 334 Note • To check the MAC address or IP address of your computer, see Checking Computer IP Address or MAC Address.
Page 335: Network Key (Password) Unknown
Network Key (Password) Unknown Use the IJ Network Device Setup Utility to diagnose and repair network status. Select the link below to download IJ Network Device Setup Utility and install it. Checking Printer Connection Status Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility.
Page 336 Either TKIP (basic encryption) or AES (secure encryption) is selected automatically as the dynamic encryption method. For details, see If WPA/WPA2 Details Screen Appears. Note • This printer supports WPA/WPA2-PSK (WPA/WPA2-Personal) and WPA2-PSK (WPA2- Personal). • Using WEP The length or format of the Wi-Fi password and authentication method must be identical among the wireless router, the printer, and your computer.
Page 337: Printer Cannot Be Used After Replacing Wireless Router Or Changed Router Settings
Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings When you replace a wireless router, redo the network setup for the printer according to the replaced one. Click here and perform setup. Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it.
Page 338 If using WPA/WPA2 key or a password, make sure encryption key for Check3 computer, network device, and printer matches key set for wireless router. The length or format of the Wi-Fi password and authentication method must be identical among the wireless router, the printer, and your computer.
Page 339: Other Network Problems
Other Network Problems Checking Network Information Restoring to Factory Defaults...
Page 340: Checking Network Information
Printing Network Settings For Windows, you can check the network setting information on the computer screen. Canon IJ Network Device Setup Utility Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer, follow the instructions below.
Page 341 3. Click TCP/IP to check the IP address, or click Hardware to check the MAC address. Checking Communication Between the Computer, the Printer, and the Wireless Router Perform a ping test to check if communication is taking place. • For Windows: 1.
Page 342 3 packets transmitted, 3 packets received, 0% packet loss If "100% packet loss" appears, communication is not taking place. Otherwise, computer is communicating with target device. Checking Network Setting Information To check the printer's network settings information, print out the network settings information or use the operation panel to display it.
Page 343: Restoring To Factory Defaults
Restoring to Factory Defaults Important • Initialization erases all network settings on the printer, making printing or scanning operation from a computer over a network impossible. To use the printer over a network again after restoring it to the factory defaults, click here and redo setup. Initialize the network setting using the printer's operation panel.
Page 344: Problems While Printing/Scanning From Smartphone/Tablet
Problems while Printing/Scanning from Smartphone/Tablet Cannot Print/Scan from Smartphone/Tablet...
Page 345: Cannot Print/Scan From Smartphone/Tablet
Cannot Print/Scan from Smartphone/Tablet If you cannot print/scan from your smartphone/tablet, it is possible that your smartphone/tablet cannot communicate with the printer. Check the cause of your problem according to the connection method. Cannot Communicate with Printer over Wireless LAN Cannot Communicate with Printer while It Is in Wireless Direct Note •...
Page 346 To check the current network settings of the printer, display it using the operation panel of the printer or print out the network setting information of the printer. ◦ Display on the touch screen. LAN settings ◦ Print the network settings. Printing Network Settings Note •...
Page 347 Cannot Communicate with Printer while It Is in Wireless Direct If your smartphone/tablet cannot communicate with the printer in the Wireless Direct, check the following. Check the power status of printer and other devices (smartphone or tablet). Check1 Turn on the printer or devices. If the power is already turned on, cycle the power switch.
Page 348 If the distance between the printer and device is too far, wireless communication becomes poor. Place the printer and device close to each other. Make sure 5 devices are already connected. Check7 Wireless Direct does not allow more than 5 devices to be connected.
Page 349: Printing Problems
Printing Problems Printer Does Not Print Ink Does Not Come Out Printer Does Not Pick up or Feed the Paper/"No Paper" Error Printout Results Are Unsatisfactory...
Page 350: Printer Does Not Print
Printer Does Not Print Make sure printer is turned on. Check1 If not, make sure the printer is securely plugged in and press ON button to turn on. The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit. Note •...
Page 351 The printer will not print properly if you are using a printer driver for a different printer. • For Windows: Make sure "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box. Note • If multiple printers are registered to your computer, set your printer as default printer to make the one selected by default.
Page 352 Important • Selecting On for Prevention of Print Data Loss may reduce print quality. • After printing is completed, select Off for Prevention of Print Data Loss. If printing from your computer, restart the computer. Check8 Restart the computer and try printing again.
Page 353: Ink Does Not Come Out
Ink Does Not Come Out Check status of ink tanks. Replace ink tank if ink has run out. Check1 Checking Ink Status on the Touch Screen Replacing Ink Tanks Are the orange tape and plastic wrap still on the ink tank? Check2 Make sure all the protective plastic wrap is peeled off to expose the Y-vent area, as shown below (A).
Page 354 Request a repair. Step6 If problem is not resolved after performing print head deep cleaning twice, the print head may be damaged. Contact your nearest Canon service center to request a repair. For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see...
Page 355: Printer Does Not Pick Up Or Feed The Paper/"No Paper" Error
Printer Does Not Pick up or Feed the Paper/"No Paper" Error Make sure paper is loaded. Check1 Loading Paper When loading paper, consider the following. Check2 • When loading two or more sheets of paper, align the edges of the sheets before loading the paper. •...
Page 356 If the paper tears in the rear tray, see What to Do When Paper Is Jammed to remove it. If there are any foreign objects in the rear tray, be sure to turn off the printer, unplug it from the power supply, then remove the foreign object.
Page 357 Are transport unit cover and rear cover attached properly? Check9 Rear View for the positions of the transport unit cover and the rear cover. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Page 358: Printout Results Are Unsatisfactory
Check the settings on your PictBridge (Wi-Fi) compliant device or the operation panel. PictBridge (Wi-Fi) Print Settings PictBridge settings • Printing from your smartphone/tablet using Canon PRINT Inkjet/SELPHY Check the settings on Canon PRINT Inkjet/SELPHY. Print Photos from Your Smartphone Make sure appropriate print quality is selected (see list above).
Page 359 Note • When printing from a PictBridge (Wi-Fi) compliant device, set the print quality setting using the operation panel. This setting cannot be made on the PictBridge (Wi-Fi) compliant device. If problem is not resolved, check also the sections below. Check3 See also the sections below: Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/Streaks or Lines...
Page 360: Printouts Are Blank/Blurry Or Fuzzy/Inaccurate Or Bleeding Colors/Streaks Or Lines
Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/ Streaks or Lines Printing Is Blurry Colors Are Wrong...
Page 361 White Streaks Appear Check paper and print quality settings. Check1 Printout Results Are Unsatisfactory Check status of ink tanks. Replace ink tank if ink has run out. Check2 Checking Ink Status on the Touch Screen Replacing Ink Tanks Are the orange tape and plastic wrap still on the ink tank? Check3 Make sure all the protective plastic wrap is peeled off to expose the Y-vent area, as shown below (A).
Page 362 Request a repair. Step6 If problem is not resolved after performing print head deep cleaning twice, the print head may be damaged. Contact your nearest Canon service center to request a repair. For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see...
Page 363 Note • If the glass of ADF is dirty, black streaks appear on the paper as shown below. Make sure original is properly loaded on platen or ADF. Check7 When you load the original on the platen, load it with the side to be copied facing down. When you load the original on the ADF, load it with the side to be copied facing up.
Page 364: Lines Are Misaligned/Distorted
Lines Are Misaligned/Distorted Check paper and print quality settings. Check1 Printout Results Are Unsatisfactory Perform print head alignment. Check2 If printed lines are misaligned/distorted or print results are otherwise unsatisfactory, adjust the print head position. Aligning the Print Head Note •...
Page 365: Paper Is Smudged / Printed Surface Is Scratched
Paper Is Smudged / Printed Surface Is Scratched Paper Is Smudged Smudged Edges Smudged Surface Printed Surface Is Scratched Check paper and print quality settings. Check1 Printout Results Are Unsatisfactory Check paper type. Check2 Make sure you are using the right paper for what you are printing. Supported Media Types Correct curl before loading paper.
Page 366 1. Roll up paper in opposite direction to paper curl as shown below. 2. Check that paper is now flat. We recommend printing curl-corrected paper one sheet at a time. Note • Depending on paper type, the paper may smudge or may not feed properly even if it is not curled inward. Follow the instructions below to curl the paper outward up to 0.1 in.
Page 367 • From computer (Windows): 1. Check that printer is turned on. 2. Open Canon IJ Printer Assistant Tool. Opening the Maintenance Tool (Canon IJ Printer Assistant Tool) 3. Select Custom Settings. 4. Select Prevents paper abrasion check box and select OK.
Page 368 1. Check that printer is turned on. 2. Open Canon IJ Printer Assistant Tool. Opening the Maintenance Tool (Canon IJ Printer Assistant Tool) 3. Select Custom Settings. 4. Drag Ink Drying Wait Time slide bar to set the wait time and select OK.
Page 369: Vertical Line Next To Image
Vertical Line Next to Image Is loaded paper size correct? Check If the loaded paper is larger than the size you specified, vertical lines (A) may appear in the left margin or the both margin. Set the paper size to match the loaded paper. Printout Results Are Unsatisfactory Note •...
Page 370: Scanning Problems (Macos)
Scanning Problems (macOS) Scanning Problems...
Page 371: Scanning Problems
Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start...
Page 372: Scanner Does Not Work
Scanner Does Not Work Check that your scanner or printer is turned on. Check 1 With network connection, check the connection status and reconnect as Check 2 needed. With USB connection, connect the USB cable to a different USB port on the Check 3 computer.
Page 373: Scanner Driver Does Not Start
Scanner Driver Does Not Start Make sure the application software supports AirPrint. Check 1 Select your scanner or printer on the application's menu. Check 2 Note • The operation may differ depending on the application. Scan and save images with IJ Scan Utility Lite and open the files in your Check 3 application.
Page 374: Faxing Problems
Faxing Problems Problems Sending Faxes Problems Receiving Faxes Telephone Problems Poor Quality Fax Received...
Page 375: Problems Sending Faxes
Problems Sending Faxes Cannot Send a Fax Errors Often Occur When Send a Fax...
Page 376: Cannot Send A Fax
Cannot Send a Fax If you cannot send a fax, check the following items. Check that the telephone line is connected correctly according to the following Check1 items. • Reconnect the telephone line cable to the telephone line jack ( ), and plug the other end into the telephone wall jack or telephone jack.
Page 377 Remove the document, and then reload it on the platen or in the ADF. Loading Originals Does a printer error occur? Check7 Ensure that an error message is displayed on the touch screen. When an error message is displayed on the touch screen, check the cause.
Page 378: Errors Often Occur When Send A Fax
Errors Often Occur When Send a Fax Check telephone line condition or connection. Check If errors occur frequently when using an Internet telephone, it is possible that they can be reduced by selecting Reduce for Error reduction setting (VoIP) on Advanced FAX settings under FAX settings. For details, see Error reduction setting (VoIP).
Page 379: Problems Receiving Faxes
Problems Receiving Faxes Cannot Print a Fax/"Fax received. Saved in memory." Appears...
Page 380: Cannot Print A Fax/"Fax Received. Saved In Memory." Appears
Cannot Print a Fax/"Fax received. Saved in memory." Appears Make sure there is enough ink left to print. Check1 • If there is not enough ink left to print, received faxes will be stored in the printer's memory without being printed (Memory Reception).
Page 381: Telephone Problems
Telephone Problems Cannot Dial Telephone Disconnects During a Call...
Page 382: Cannot Dial
Cannot Dial Is telephone line cable connected correctly? Check1 Check that the telephone line cable is connected correctly. Connecting Telephone Line Is telephone line type of printer or external device set correctly? Check2 Check the telephone line type setting and change it as necessary. Setting Telephone Line Type...
Page 383: Telephone Disconnects During A Call
Telephone Disconnects During a Call Is telephone line cable or telephone (or a peripheral device such as an external Check telephone, an answering device, or a computer modem) connected correctly? Check that the telephone line cable and the telephone (or a peripheral device such as an external telephone, an answering device, or a computer modem) are connected correctly.
Page 384: Poor Quality Fax Received
Poor Quality Fax Received Check scan settings of sender's fax device. Check1 Ask the sender to adjust the scan settings of the fax device. Is ECM RX set to OFF? Check2 Select ON for ECM RX in Adv. communication settings in Advanced FAX settings under FAX settings. If ECM RX is enabled, the sender's fax device resends the fax after correcting errors automatically.
Page 385: Mechanical Problems
Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB Wrong Language Appears in Touch Screen...
Page 386: Printer Does Not Turn On
Make sure power plug is securely connected to printer, and then turn on again. Check2 Unplug printer, leave it for at least 2 minutes, and then plug it back in and turn Check3 on again. If this does not solve the problem, contact your nearest Canon service center to request a repair.
Page 387: Printer Turns Off Unexpectedly Or Repeatedly
The setting is disabled. • To disable the setting from the computer: For Windows, use Canon IJ Printer Assistant Tool or ScanGear (scanner driver) to disable the setting. Follow the procedure below to disable the setting using Canon IJ Printer Assistant Tool.
Page 388 4. Select OK. 5. Select OK on the displayed screen. The setting to shut off the power automatically is disabled. Note • Refer to below to disable the setting from ScanGear (scanner driver). Scanner Tab...
Page 389: Usb Connection Problems
USB Connection Problems Make sure of the checking item below when you find one of the followings. • Printing or scanning is slow. • Hi-Speed USB connection does not work. • A message such as "This device can perform faster" appears. (Windows) Note •...
Page 390: Cannot Communicate With Printer Via Usb
Cannot Communicate with Printer via USB Make sure printer is turned on. Check1 Connect USB cable properly. Check2 As the illustration below, the USB port is at the back of the printer. Important • Check the orientation of the "Type-B" connector and connect to the printer. For details, refer to the instruction manual supplied with the USB cable.
Page 391: Wrong Language Appears In Touch Screen
Wrong Language Appears in Touch Screen Follow the instructions below to select your language. 1. Press the HOME button and wait a little. 2. Select (Setup). Using Touch Screen 3. Select 4. Select eighth setting item from top. 5. Select a language for touch screen. 6.
Page 392: Installation And Download Problems
Installation and Download Problems Failed to MP Drivers Installation (Windows) Updating MP Drivers in Network Environment (Windows)
Page 393: Failed To Mp Drivers Installation (Windows)
For Windows 8.1 / Windows 7: Select Control Panel > Programs and Features. 2. Check if there is "Canon XXX series MP Drivers" you want to install in list. "XXX" is the model name. 3. If you find MP Drivers for printer you want to install, uninstall it.
Page 394: Updating Mp Drivers In Network Environment (Windows)
Download the latest MP Drivers in advance. Download the latest MP Drivers for your model on the download page of the Canon website. After the download is completed, overwrite and install the new version of the MP Drivers according to the specified installation procedure.
Page 395: Errors And Messages
Errors and Messages When Error Occurred Message (Support Code) Appears...
Page 396: When Error Occurred
When Error Occurred If an error occurs in printing, for example, if the paper runs out or jams, a troubleshooting message appears automatically. For some errors, a support code (error number) is also displayed. Take the appropriate action described in the message. When a Support Code and a Message are displayed on the Computer Screen (Windows): When a Support Code and a Message are displayed on the Printer's...
Page 397 For details on how to resolve errors without Support Codes, see Message (Support Code) Appears.
Page 398: Message (Support Code) Appears
Message (Support Code) Appears This section describes some of the messages that may appear. Note • A support code (error number) is displayed for some errors. For details on errors that have support code, see List of Support Code for Error.
Page 399 Important • If a power failure occurs or you unplug the power cord, all the faxes stored in the printer's memory are deleted. • Replace the receiver. The handset is not placed in the handset cradle correctly. Replace the handset correctly. Note •...
Page 400 Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and click here to reinstall them. When printer is connected to your computer with a USB cable, check device Check4 status from your computer. Follow the procedure below to check the device status. 1.
Page 401: List Of Support Code For Error
List of Support Code for Error Support code appears on the printer's touch screen and your computer screen when errors occur. A "support code" is an error number, and appears along with an error message. When an error occurs, check the support code and take the appropriate action in response. Support Code Appears on Printer's Touch Screen and Computer Screen •...
Page 402 • 6000 to 6ZZZ 6000 6001 6004 6500 6502 6800 6801 6830 6831 6832 6833 6900 6901 6902 6910 6930 6931 6932 6933 6936 6937 6938 6939 693A 6940 6941 6942 6943 6944 6945 6946 6951 6A80 6A81 6D01 • 7000 to 7ZZZ 7500 7600 7700 7800 •...
Page 403: What To Do When Paper Is Jammed
What to Do When Paper Is Jammed If paper jams, remove it following the appropriate procedure as shown below. • If you can see the jammed paper at the paper output slot or the rear tray: 1300 • If you cannot see the jammed paper at the paper output slot or the rear tray: ◦...
Page 404 1300 Cause Paper is jammed when feeding paper from rear tray. What to Do Remove the jammed paper following the instructions below. Important • The printer cannot be turned off while it is sending or receiving a fax, or when the received fax or the unsent fax is stored in the printer's memory.
Page 405 • We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Page 406 1303 Cause Paper is jammed when feeding paper from cassette. What to Do 1. Remove jammed paper. • If the paper is jammed at the paper output slot: 1300 • If the paper is jammed inside the printer: Paper Is Jammed inside Printer •...
Page 407 The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Page 408 1304 Cause Paper is jammed when performing automatic duplex printing. What to Do 1. Remove jammed paper. • If the paper is jammed at the paper output slot: 1300 • If the paper is jammed inside the printer: Paper Is Jammed inside Printer •...
Page 409 The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Page 410 1313 Cause Paper is jammed as printer pulled in printed paper. What to Do Depending on where the paper is jammed, decide on the countermeasure. • If the paper is jammed at the paper output slot: 1300 • If the paper is jammed inside the printer: Paper Is Jammed inside Printer •...
Page 411: Paper Is Jammed Inside Printer
Paper Is Jammed inside Printer If the jammed paper tears and you cannot remove the paper either from the paper output slot or the feed slot, or if the jammed paper remains inside the printer, remove the paper following the instructions below. Important •...
Page 412 3. Check if jammed paper is under print head holder. If the jammed paper is under the print head holder, move the print head holder to the far right or left, whichever makes it easier to remove the paper. When moving the print head holder, hold the top of the print head holder and slide it slowly to the far right or left.
Page 413 Check the printer again for any remaining bits of paper. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Page 414: Removing Jammed Paper From Rear Side
Removing Jammed Paper from Rear Side Important • The printer cannot be turned off while it is sending or receiving a fax, or when the received fax or the unsent fax is stored in the printer's memory. Turn off the printer after making sure it has completed sending or receiving all the faxes. Do not unplug when turning off the printer.
Page 415 5. Slowly pull out paper. Note • Do not touch the inner parts of the printer. If you were not able to remove the paper in this step, detach the transport unit cover and remove the paper by following these steps. 1.
Page 416 2. Slowly pull out paper. Note • Do not touch the inner parts of the printer. 3. Make sure all jammed paper is removed. 4. If parts (A) are raised, lower them toward you. 5. Attach transport unit cover.
Page 417 Insert the transport unit cover slowly all the way into printer and take down the transport unit cover. 6. Attach rear cover. Insert the projections of the right side of the rear cover into the printer, and then push the left side of the rear cover until it is closed completely.
Page 418 • Before printing, open the operation panel, pull out the paper output tray and the paper output support, then open the output tray extension. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Page 419 1000 Cause Possible causes include the following. • There is no paper in the rear tray. • Paper is not loaded in the rear tray properly. What to Do Take the corresponding actions below. • Load paper in the rear tray. Loading Plain Paper / Photo Paper in Rear Tray •...
Page 420 After carrying out the above measures, select OK on the printer's touch screen to cancel the error. Note • To cancel printing, press the printer's Stop button.
Page 421 1003 Cause Possible causes include the following. • There is no paper in the cassette. • Paper is not loaded in the cassette properly. What to Do Take the corresponding actions below. • Load paper in the cassette. Loading Plain Paper in Cassette Note •...
Page 422 • After loading the paper, align the paper guides of the cassette with the edges of the paper. Select OK on the printer's touch screen to cancel the error. Note • If you are printing a print head alignment sheet during printer setup, do not cancel printing.
Page 423 1200 Cause Scanning unit / cover is open. What to Do Close the scanning unit / cover and wait for a while. Do not forget to close it, such as after replacing ink tanks.
Page 424 What to Do Turn off the printer and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted.
Page 425 1600 Cause Ink may have run out. What to Do Replacing the ink tank is recommended. If printing is in progress and you want to continue printing, tap OK on the printer with the ink tank installed. Then printing can continue. Replacing the ink tank is recommended after the printing. Since the information contained in the fax may be lost if it is printed in this condition, the received fax will not be printed and will be stored in the printer's memory until the ink is replaced.
Page 426 1660 Cause The ink tank cannot be recognized. What to Do Printing cannot be performed because the ink tank is not installed or is not compatible with this printer. Check the ink tank. If you want to cancel printing, press the printer's Stop button.
Page 427 With this operation, disabling the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any malfunction or trouble caused by using a non- genuine Canon ink tank or by using non-genuine Canon ink.
Page 428 With this operation, disabling the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any malfunction or trouble caused by using a non- genuine Canon ink tank or by using non-genuine Canon ink.
Page 429 Cause Ink absorber is almost full. What to Do Select OK on the printer's touch screen to continue printing. Contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted.
Page 430: Shipping Tape Etc. Are Still Attached (1890)
Shipping Tape etc. Are Still Attached (1890) Cause Tape for securing print head holder during transportation may still be attached. What to Do Open the scanning unit / cover and make sure the tape for securing the print head holder during transportation has been removed.
Page 431 2110 Cause Paper settings specified when printing/copying do not match the paper information for the cassette registered on the printer. Note • For the appropriate combination of the paper settings specified on the printer driver and the paper information registered on the printer, refer to the following. Paper Settings on the Printer Driver and the Printer (Media Type) (Windows) Paper Settings on the Printer Driver and the Printer (Paper Size) (Windows) •...
Page 432 Select the appropriate action. Note • Depending on the settings, some of the options below may not be displayed. Print with the loaded paper. Select this option to print/copy on the loaded paper with the paper settings specified when printing/ copying.
Page 433 To change whether to display the misprint prevention message when printing/copying without using the printer driver: Feed settings To change whether to display the misprint prevention message when printing using the printer driver: Changing the Printer Operation Mode (Windows) Changing the Printer Operation Mode (macOS)
Page 434 2113 Cause Paper settings specified when printing/copying do not match either the rear tray or the cassette paper information registered on the printer. Note • For the appropriate combination of the paper settings specified on the printer driver and the paper information registered on the printer, refer to the following.
Page 435 Select the appropriate action. Note • Depending on the settings, some of the options below may not be displayed. Print with the loaded paper. Select this option to print/copy on the loaded paper with the paper settings specified when printing/ copying.
Page 436 To change whether to display the misprint prevention message when printing/copying without using the printer driver: Feed settings To change whether to display the misprint prevention message when printing using the printer driver: Changing the Printer Operation Mode (Windows) Changing the Printer Operation Mode (macOS)
Page 437 2114 Cause Paper settings specified when printing/copying do not match the paper information for the rear tray registered on the printer. Note • For the appropriate combination of the paper settings specified on the printer driver and the paper information registered on the printer, refer to the following. Paper Settings on the Printer Driver and the Printer (Media Type) (Windows) Paper Settings on the Printer Driver and the Printer (Paper Size) (Windows) •...
Page 438 Select the appropriate action. Note • Depending on the settings, some of the options below may not be displayed. Print with the loaded paper. Select this option to print/copy on the loaded paper with the paper settings specified when printing/ copying.
Page 439 To change whether to display the misprint prevention message when printing/copying without using the printer driver: Feed settings To change whether to display the misprint prevention message when printing using the printer driver: Changing the Printer Operation Mode (Windows) Changing the Printer Operation Mode (macOS)
Page 440 2900 Cause Scanning print head alignment sheet failed. What to Do Select OK on the printer's touch screen to cancel the error and take the corresponding actions below. • Make sure the print head alignment sheet is set in the correct position and orientation on the platen. •...
Page 441 2901 Cause Print head alignment pattern has been printed and printer is waiting to scan sheet. What to Do Scan the printed alignment pattern. 1. Load print head alignment sheet on platen. Place the printed side down and align the mark in the upper left corner of the sheet with the alignment mark 2.
Page 442 4103 Cause Cannot perform printing with current print settings. What to Do Press the printer's Stop button to cancel printing. Change the print settings specified when printing and retry printing.
Page 443 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted.
Page 444 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted.
Page 445 Press ink tanks until they click into place. Turn the printer back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted.
Page 446 Turn off the printer and unplug it. After a while, plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted.
Page 447 5B00 Cause Printer error has occurred. What to Do Contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted. Note • In the case of warnings or errors caused by remaining ink levels, the printer cannot print or scan.
Page 448 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted.
Page 449 Press ink tanks until they click into place. Turn the printer back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted.

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