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• [Satellite] Replace the LNB with a lower noise factor in cases where the noise
factor is too high.
• [Satellite] Replace the LNB with a new one in case it is damaged or out of order.
• [Satellite] Check the signal levels and adjust your antenna if the level is too low.
The signal level may be affected by weather conditions.
• [Terrestrial] Adjust the antenna direction to get a better picture.
• [Terrestrial] Set the antenna power in menu to On, if you use the active antenna to
improve the reception.(where applicable)
4. No or poor sound
• Check that your AV/HDMI cable is connected correctly.
• Check the volume levels of your TV set and the product.
• Check if the product or TV is on mute.
• Check audio type or soundtrack option. (where applicable)
5. Remote control does not operate.
• To control the product, the top end of the remote control should point directly
towards the receiving part of the product.
• Remove and reinsert the batteries in the remote control.
• Replace the batteries in the remote control for a new set.
6. Cannot connect network .
• Make sure the network of your family is good.
• Make sure the Ethernet cable is inserted firmly to the LAN router.
• Make sure the Wi-Fi can work on other device.
• Input the Wi-Fi password again.
• Get auto IP again.
• Restart the receiver again.
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