Troubleshooting - GoVideo PVP4040 Pocket Cinema User Manual

Troubleshooting

Helpful Tips
Symptom
Player will not power on.
Playback is distorted when viewing
an external source connected with
the A/V cable.
Sound from earphone jacks is low
or distorted.
Charging does not work or the
Charge indicator does not light.
External memory (SD card) is not
recognized.
A downloaded video file does
not play.
Device does not show up as a
removable drive in Windows
Explorer.
• Make sure the battery is installed or the AC adapter is connected.
• The battery may be discharged. If so, recharge it using the AC
adapter or USB cable.
• Make sure the HOLD switch is set to the OFF position.
• Make sure the LCD ON/OFF switch is set to the ON position.
• Press the POWER button.
• Make sure the A/V cable is properly connected.
• Check the NTSC/PAL switch.
• Check the volume level .
• Check the earphone connection. If there is dirt or foreign material
in the terminal, noise may occur.
• If the playback file is damaged, noise may occur or sound may be
interrupted. Try playing another file.
• Check the AC Adapter connections.
• Make sure the battery is installed correctly, paying attention to
the correct polarities (+ and -) as marked on the rear of the unit.
• Make sure the SD card is inserted properly.
• Check for the WRITE PROTECT tab on the SD card.
• This player supports only "FAT and FAT16" formats.
• Play the video file after correcting it using the Transcoder
software.
• Windows automatically assigns drive letters consecutively for
physical devices (such as hard drives, CD-ROM drives, Zip drives,
USB devices, etc.) starting with the letter C: .
• Check to make sure you do not have a resource conflict with
a mapped network drive. If you have a mapped network drive
assigned to the next available physical drive letter, the player will
not show up. To resolve the conflict, it is recommended that you
reassign the conflicting mapped drive to a higher letter in the
alphabet.
Miscellaneous
Solution
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