Hantle C4000 Operator's Manual
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Hantle C4000 Operator's Manual

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Hantle USA, Inc.
Hantle C4000
Operator Manual

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Summary of Contents for Hantle C4000

  • Page 1 Hantle USA, Inc. Hantle C4000 Operator Manual...

  • Page 2: Functional Features

    The Hantle C4000™ is fully TDES and ADA compliant right out of the box, including a PCI/VISA or Interac Encrypting Pin Pad (EPP) and a voice/lighted transaction guidance system.

  • Page 3: Specifications

    Introduction Operator Manual 1.2 SPECIFICATIONS Hantle C4000™ SPECIFICATIONS 1.2.1 Dimensions and Component Location Fig. 1 Hantle C4000™ Dimensions WEIGHT: 260 lbs. (or more depending on dispenser option or Level 1 vault) HEIGHT: 56” WIDTH: 17” DEPTH: 23” C4000™ (Rev 1)
  • Page 4 14. Main Control Board 5. Front Panel 15. Ear Phone Jack 6. Front Panel Lock 16. Power Supply 7. Security Cover 17. Speaker. 8. Security Cover Lock 18. Card Reader 9. Security Door 10. Combination Lock C4000™ (Rev 1) © Hantle 2010...
  • Page 5 10 Alphanumeric, , , CANCEL, CLEAR, ENTER, BLANK Keypads Voice Guidance Port Voice assisted operation available through the headphone jack on the front bezel Lighted Guidance System LED lights guide the customer through the transaction. C4000™ (Rev 1) © Hantle 2010...

  • Page 6: Cash Dispensing Unit

    Auto-recovery error system (automatically clears note jams) Optional dispensers include: 800 note fixed cassette 1700 note removable single cassette 3400 note removable double cassette (1700 x 2) 6800 note removable four-cassette (1700x4) Optional Dispensers C4000™ (Rev 1) © Hantle 2010...

  • Page 7: Paper Specifications

    200 DPI Monographic images can be printed on receipt PAPER SPECIFICATIONS One sided thermal paper Factory paper is thermal side out (but either way will work) 6.5” outside diameter roll 3.125” inch wide Core inside diameter 11/16 inch 21# weight (paper thickness) C4000™ (Rev 1) © Hantle 2010...

  • Page 8: Power Requirements

    PHONE LINE REQUIREMENTS The Hantle 4000 series ATM should be connected to a dedicated phone line. This line must be a direct dial “tone” or “pulse” line that is equipped with a standard telephone wall jack (RJ-11). This line cannot be shared with any other equipment at the location.

  • Page 9: Manufacturer's Warranty

    1.3 WARRANTY/SERVICE MANUFACTURERS WARRANTY Hantle USA, Inc. provides a limited one-year parts warranty and a limited 30 day labor warranty for the 1700w™ series ATM. Hantle guarantees your 1700w™ model ATM to be free from defects in materials and workmanship.

  • Page 10: Section 2: Installation

    Step 2 Use the ATM as a template to mark your anchor holes. Hantle does not recommend a particular size or type of anchor as each installation is different however maximum anchor diameter is ½.

  • Page 11: Hardware Setup

    Open the security door and remove any shipping materials and note any warning or installation instructions. See page 4.1 for assistance. Use this key (2 included) to open the top and bottom bezels Cassette key (removable cassette) Cassette key (fixed cassette) C4000™ (Rev 1) © Hantle 2010...
  • Page 12 If the error cannot be corrected, please contact your distributor. If no error code is displayed, enter the Operator Function Menu and view the Error Summary (see programming section). C4000™ (Rev 1) © Hantle 2010...
  • Page 13 ATM. Your dealer/distributor will provide you with default password information. WARNING: Hantle USA, Inc. highly recommends changing your passwords from default as soon as possible. Keep all passwords safe and restrict access to non-authorized personnel. Passwords MUST be 6 digits in length, use of anything other than a 6 digit password may cause the passwords to revert back to factory default.
  • Page 14 (operators, service, master) you may not see certain functions. For example, if you use an operator password you will not see the Host Setup button, as you will not have access to that menu. 4000™ (Rev 1) © Hantle 2010...

  • Page 15: When An Error Occurs

    Master, Service or Operator Password to continue. Contact your distributor for default passwords. Remember to press the ENTER key after typing password! Step 3 When the screen is in current display, press “OP” key to access the “OPERATOR FUNCTION.” 4000™ (Rev 1) © Hantle 2010...

  • Page 16: Programming Controls

    Section 3: Programming Operator Manual 3.1.3 PROGRAMMING CONTROLS Fig. 1 Hantle 4000™ keypad and LCD display Programming is done via the Keypad and LCD Function Keys. From within text entry screens, use the function keys to select from the three character maps below, including upper case, lower case and numeric + special characters.

  • Page 17: Host Setup

    Passwords from default before any Master Keys can be entered. After changing the Secure Mode Passwords, you must exit completely from the Operator Menu, and reboot the machine. After this step, you can enter Master Keys. 4000™ (Rev 1) © Hantle 2010...

  • Page 18: Key Mode

    Generally, you should use index 0 or 1 unless otherwise instructed. When entering keys, you must put both halves of the key on the same index. See Appendix C for detailed Master Key entry instructions. 4000™ (Rev 1) © Hantle 2010...

  • Page 19: Change Password

    Secure Mode Passwords, you must exit completely from the Operator Menu, and reboot the machine. After this step, you can enter Master Keys Entering Master Keys: Use the chart below for entering Master Keys. Please see Appendix C for specific Master Key instructions. 4000™ (Rev 1) © Hantle 2010...

  • Page 20: Set Terminal Id Number

    These phone numbers are available from your dealer or the processor (you can also reference the quick installation guide enclosed with this ATM for numbers for the common processors). 4000™ (Rev 1) © Hantle 2010...
  • Page 21 Step 4 Hantle always recommends using a dedicated, data-quality phone line for all ATM installations, however if you are using a phone line that is dialing out through a PBX type system (where you dial a number for an outside line), then you may insert commas ( , ) to create a pause between digits.

  • Page 22: Health Check Message

    Check’ may appear. This option is for 4 cassette dispensers and is not used in the 4000™ 3.2.7 REMOTE MONITOR Remote Monitoring is the ability to dial into your ATM and send or retrieve information using Hantle Remote Management Software (RMS). RMS EN/DISABLE This will allow the ATM to be monitored remotely. Enable The ATM will answer incoming RMS calls.

  • Page 23: Ring Count

    Your dealer or processor can provide you with the appropriate cut off time. Trial Day Total Set Enables or Disables the function Change Time Sets the time for the ATM to total itself 4000™ (Rev 1) 3.11 © Hantle 2010...

  • Page 24: The System Setup Menu

    Set Clock button and press the key corresponding to the function you want to set (month, day, year, etc.) NOTE: The ATM will not automatically adjust for daylight savings time. You must set this manually if you wish it to change. 4000™ (Rev 1) 3.12 © Hantle 2010...

  • Page 25: Optional Languages

    4000™ speaker volume is adjusted via a screw located on bottom right corner on the main circuit board (located on the back side of the LCD panel) insert a small screwdriver into the volume adjustment and turn left (softer) or right (louder). 4000™ (Rev 1) 3.13 © Hantle 2010...

  • Page 26: Iso 1, 3 En/Disable

    Simply enter the master password when it requests the operator or service password and then enter the new password. You are required to change the master password from default before the ATM can go in service. 4000™ (Rev 1) 3.14 © Hantle 2010...
  • Page 27 Operator level commands. In this example, you’d have to change the Operator Password to something else, and then 123456 would then allow you to log in as Master. If you forget the passwords, you’ll need to reload the AP software to reset. 4000™ (Rev 1) 3.15 © Hantle 2010...

  • Page 28: Device Setup

    Under normal circumstances you should not need to make changes to these parameters. The default settings are optimized for your particular machine. Hantle recommends only using these tools under the direction of an Authorized Service Provider (ASP) or Hantle Technical Support.

  • Page 29: Modem Setup

    Since these different card readers use alternate ways to communicate, it’s necessary to reboot. 4000™ (Rev 1) 3.17 © Hantle 2010...

  • Page 30: Set Reboot Time

    3.3.7 SET REBOOT TIME 4000™ contains a feature which automatically reboots the machine at a 24 hour interval. By default this will occur at 03:00 am. This adjustable in 1 hour increments. 4000™ (Rev 1) 3.18 © Hantle 2010...
  • Page 31 Operator Manual 3.3.8 SERIAL NUMBER The serial number is a unique number programmed into your machine at Hantle. It not only identifies your machine for warranty purposes, but also for remote monitoring using TranRMS. The first 4 digits refer to the model type, and the last 6 is production cycle.

  • Page 32: Customer Setup Menu

    The Welcome message allows line of 35 characters, which will appear at the top of the main screen (above the center graphic). The receipt header is up to 4 lines of 25 characters, which will appear at the top of each receipt. 4000™ (Rev 1) 3.20 © Hantle 2010...

  • Page 33: Welcome Message

    Menu, you will be prompted with the following screen. RECEIPT HEADER Once you have selected Receipt Header from the Change Message Menu, you will be prompted with the following screen. See the above instructions for navigating this menu. 4000™ (Rev 1) 3.21 © Hantle 2010...

  • Page 34: Bin Lists

    Operator Function Menu, go to Reports, then Print All Setup. Any numbers added to the BIN list will be visible from this report. NOTE: Numbers loaded via the extra BIN file will not display on the Print Setup or any other report. 4000™ (Rev 1) 3.22 © Hantle 2010...

  • Page 35: Optional Features

    CHECK BALANCE Enabling this option will ask each customer if they would like to check their balance before each transaction. 4000™ (Rev 1) 3.23 © Hantle 2010...

  • Page 36: Change Processor

    ** See page 3.31 for TCP/IP Setup Instructions ** Use the Message Format button to select the appropriate Host Processing Mode. Available formats are: Standard 1 (Hantle Spec) Standard 2 (CSP200 Emulation) Standard 3 (Extended Message) If Standard 3 is selected, you’ll see a Standard 3 Options button which will give access to the Extended Messaging options.

  • Page 37: Surcharge Mode

    To set the surcharge amount, press the amount button and type the dollar amount using the main keypad. Next set the decimal point using the Enter key on the keypad. Then type the cents using the keypad and finally press Enter to finish. 4000™ (Rev 1) 3.25 © Hantle 2010...

  • Page 38: Surcharge Owner

    0% or $0.00. Be careful when setting the Percentage Surcharge values. SURCHARGE OWNER The surcharge owner can be up to 25 characters long. This owner name will appear at the bottom of each transaction receipt. 4000™ (Rev 1) 3.26 © Hantle 2010...
  • Page 39 ATM either directly at the ATM using a SDRAM card or by using the Hantle Remote Management Software (TranRMS). When the advertisements are loaded and enabled they will rotate in order while the ATM is waiting for a transaction and also while the transaction is processing.
  • Page 40 While viewing a graphic, press the On/Off button to enable or disable that image. Step 3 Only Banner or Advertise graphics which have been enabled will display to the customer using the machine. 4000™ (Rev 1) 3.28 © Hantle 2010...

  • Page 41: Transaction Setup

    Maximum is $900 (using either $50 or $100 bills) To set the dispense limit, press the Dispense limit button and then enter the number using the keys on the main keypad. Press Enter key to set the value. 4000™ (Rev 1) 3.29 © Hantle 2010...
  • Page 42 To set denomination on the first cassette, press the First CST Denomination button and then using the main keypad enter the type of bill. Options are $1, $5, $10, $50 and $100. 4000™ (Rev 1) 3.30 © Hantle 2010...
  • Page 43 To set the fast cash amounts, select Fast cash from the Transaction Setup menu and then choose from the 6 possible keys to program. Select a button and then enter the value from the main keypad. Press Enter to confirm the setting. 4000™ (Rev 1) 3.31 © Hantle 2010...

  • Page 44: Tcp/Ip Setup

    Configuration Schedule allows you to force the ATM to update configuration with the host upon boot up. You might use this command if the terminal gets consistent Key Errors and you want to force download of a new working key. 4000™ (Rev 1) 3.32 © Hantle 2010...
  • Page 45 Ping to Host: This test attempts to verify communication with the IP address or URL that is programmed in the ‘Processor IP Address’ menu. Note that most processors or switches do not allow ‘pinging’ for security reasons. 4000™ (Rev 1) 3.33 © Hantle 2010...
  • Page 46 Step 2 To unlock the Electronic Lock - Refer to Section 4.1.6 for lock instructions Step 3 Turn the security Door Handle counter- clockwise; then pull the security door to open. C4000™ (Rev 1) © Hantle 2010...
  • Page 47 Check the T-handle to make sure the lock has locked itself. Step 3 With the security cover key turned clockwise, close the security cover and urn the security cover key counter-clockwise until locked. Remove the key when it is locked. C4000™ (Rev 1) © Hantle 2010...
  • Page 48 Section 4: Operation Operator Manual 4.1.3 Opening the Front Panel Step 1 Insert the Front Panel key and turn it clockwise. Step 2 With the Front Panel key turned, pull the Front Panel outward. C4000™ (Rev 1) © Hantle 2010...
  • Page 49 4.1.4 Closing the Front Panel Step 1 Push the Front Panel slowly until it is locked back in place. Step 2 Turn the Front Panel key counter-clockwise until the Front Panel key can be taken out. C4000™ (Rev 1) © Hantle 2010...
  • Page 50 WARNING: While orienting yourself with the lock, making changes to the lock programming (including changing the combination) ALWAYS work with the vault door open. Do not close the vault until the lock has been thoroughly tested. Hantle does NOT program a master combination! C4000™ (Rev 1)
  • Page 51 The LG Basic series lock includes several options including multiple user / manager passwords. Please consult the LA Gard manual included in the “Open Me First” box for instructions. C4000™ (Rev 1) © Hantle 2010...

  • Page 52: Cash Operations

    With the security door open, remove the slide tray screw and slide the dispenser all the way out. Step 3 Insert the key into the top of the reject bin and lift up to access the cash tray. C4000™ (Rev 1) © Hantle 2010...

  • Page 53: Top View

    1. Fan the notes so that the notes are not sticking together. 2. Remove all the notes with holes or notes that are torn. 3. Unfold the folded notes. 4. Place all the notes correctly. TOP VIEW C4000™ (Rev 1) © Hantle 2010...
  • Page 54 Lift the reject bin lid. Step 3 With the reject bin open, remove any notes and then close the top. Turn the key to lock the reject bin in place. C4000™ (Rev 1) © Hantle 2010...
  • Page 55 Step 3 To avoid damage, never use force while removing or installing the cassette. If anything beyond gentle force is required while handling the cassette, contact your service personal. C4000™ (Rev 1) 4.10 © Hantle 2010...
  • Page 56 5. Fan the notes so that the notes are not sticking together. 6. Remove all the notes with holes or notes that are torn. 7. Unfold the folded notes. 8. Place all the notes correctly. C4000™ (Rev 1) 4.11 © Hantle 2010...
  • Page 57 Step 2 Remove any notes found in the reject bin and close the door by pressing it shut. Remember to include the number of bills found in the reject bin when settling the cassette. C4000™ (Rev 1) 4.12 © Hantle 2010...
  • Page 58 Make sure the roll is in its proper roll form. (A deformed roll may cause jamming problems.) When replacing the new roll, make sure the end of the roll paper is clean cut (See Fig. 1). Fig. 1 C4000™ (Rev 1) 4.13 © Hantle 2010...
  • Page 59 Press up on the roller assembly rather than on the green lever to close. When finished loading paper, close the top bezel and remove the key. C4000™ (Rev 1) 4.14 © Hantle 2010...

  • Page 60: Settlement Menu

    Bills = 50. You wish to add 25 more bills to the same cassette, you press Add Cassette, then type 25 from the keypad and press enter. The current number of bills will now be 75. (continued) C4000™ (Rev 1) 4.15 © Hantle 2010...

  • Page 61: Day Total

    At the same time, the C4000™ will dial into the Host Processor and retrieve their totals for the same time period. To the left is an example of a Day Total Report.
  • Page 62 Press Enter when finished to return to the Settlement Menu. NOTE: Trial Day Total can be set to process automatically at a preset time. See Section 3.2.8 for information on automated scheduling of a Trial Day Total. C4000™ (Rev 1) 4.17 © Hantle 2010...

  • Page 63: Journal Menu

    The ATM will then print all journals in memory up to the last time you printed a journal. Each time you print a journal a marker is set at that point. The next time you print the journal, the ATM will print from that marker to the current time. C4000™ (Rev 1) 4.18 © Hantle 2010...
  • Page 64 Mark Journal Read. Now if you press Print Journal, nothing will happen because there are no current journal entries, however if you used Last X Journal, you could enter 100 and get all the records. C4000™ (Rev 1) 4.19 © Hantle 2010...

  • Page 65: Reports Menu

    / distributor. Occasionally check with your dealer / distributor for software updates. Press the S/W Version button to view the current revisions. Press Enter key to print a copy of the displayed information. C4000™ (Rev 1) 4.20 © Hantle 2010...

  • Page 66: Error Summary

    Balance Transactions per day Transfer Transactions per day Notes Dispensed per day Surcharge amount collected per day Use the Enter key on the main keypad to print, Cancel to return to the reports menu. C4000™ (Rev 1) 4.21 © Hantle 2010...
  • Page 67 Above is the reject analysis screen. Press the Clear button next to the screen to clear the summary and start at zero. Press the Print button next to the screen to print a copy of the reject information. C4000™ (Rev 1) 4.22 © Hantle 2010...
  • Page 68 NOTE: You must have bills entered into Settlement before running this test. RECEIPT PRINTER This test will print a test receipt. If the test is successful you should receive a receipt with three sets of sample characters for each time the test is run. C4000™ (Rev 1) © Hantle 2010...
  • Page 69 During normal operation of the ATM only ISO Track 2 is read, however during the card swipe test all three tracks are read at once. C4000™ (Rev 1) © Hantle 2010...

  • Page 70: Section 6: Customer Transactions

    1. Determine if the phone line is properly connected; 2. Determine if all communication parameters are correct; 3. If, after doing the above steps, the ATM is still not in service, contact your service personnel. 4000™ (Rev 1) © Hantle 2010...

  • Page 71: Withdrawal Transaction

    Enter the pin number and press the “ENTER” key. Step 3 Press the “WITHDRAWAL” screen key. Step 4 If a “SURCHARGE” option is enabled, the “SURCHARGE” screen will be displayed. Select “YES” to continue, or “NO” to cancel. 4000™ (Rev 1) © Hantle 2010...
  • Page 72 After the desired amount is entered, the ATM dials the processor and requests approval for the transaction. Step 8 When authorization is received from the processor, the cash will be dispensed and the receipt will be printed. 4000™ (Rev 1) © Hantle 2010...

  • Page 73: Balance Inquiry Transaction

    Step 1 Dip the card. Step 2 Enter the pin number and press the “ENTER” key. Step 3 Press the “BALANCE” screen key. Step 4 The following screen will be displayed. Select the desired option. 4000™ (Rev 1) © Hantle 2010...
  • Page 74 Step 5 The ATM dials the processor and requests approval for the transaction. Step 6 When authorization is received from the processor, the following screen will be displayed and the receipt will be printed. 4000™ (Rev 1) © Hantle 2010...

  • Page 75: Transfer Transaction

    Step 2 Enter the pin number and press the “ENTER” key. Step 3 Press the “TRANSFER” screen key. Step 4 The following screen will be displayed. Select the desired account to be transferred “FROM.” 4000™ (Rev 1) © Hantle 2010...
  • Page 76 Step 7 The ATM dials the processor and requests approval for the transaction. Step 8 When the authorization is received from the processor, the following screen will be displayed and the receipt will be printed. 4000™ (Rev 1) © Hantle 2010...

  • Page 77: Closing Procedure

    If the result of the DAY TOTAL and CASSETTE TOTAL does not match the amount counted in the Cash Cassette, refer to the Journal for verification. Step 5 Turn the power off and close the security door. 4000™ (Rev 1) © Hantle 2010...

  • Page 78: Error Recovery

    “ERROR CODE” of the “REPORT MENU” in the “OPERATOR FUNCTION,” and perform the corrective action, then press the “DEVICE INITIALIZE” screen key. If the Error is not corrected after resetting, contact your service personnel. 4000™ (Rev 1) © Hantle 2010...

  • Page 79: Appendix A: Error Codes

    Check dispenser for jammed bills and reinitialize the not cleared. machine. C0022 cassette inlet sensor Check dispenser and cassette for jammed bills. not cleared. C0023 Cassette exit sensor (L+R) Check dispenser for jammed bills and reinitialize the not cleared. machine. 4000™ (Rev 1) © Hantle 2010...
  • Page 80 Clear any jammed notes or obstructions from the exit sensor during dispense sensor. C0056 Short note detected at exit Clear any jammed notes or obstructions from the exit sensor during dispense sensor; mismatch of rejected notes. 4000™ (Rev 1) © Hantle 2010...
  • Page 81 Verify phone connection. D0012 Invalid transaction. Network denial code. D0013 Invalid Amount. Network denial code. D0014 Invalid Card Number. Network denial code. D0020 Surcharge screen should Network denial code. have been displayed. 4000™ (Rev 1) © Hantle 2010...
  • Page 82 FS omitted (after Verify that version of ATM Software matches host authorization response processor. Contact host processor. text). D00A4 ETX is in wrong place. Verify that version of ATM Software matches host processor. Contact host processor. 4000™ (Rev 1) © Hantle 2010...
  • Page 83 Valid Denomination are $10, $20, $50, $100 – (Transaction Setup) F0008 Fast Cash Set error Check the Fast Cash amount. (Transaction Setup) (exceeded dispense limit). F0009 Master Key index is Check Master Key index – verify checksum (Host Setup) invalid. 4000™ (Rev 1) © Hantle 2010...
  • Page 84 Serial Number not Set Set Serial number in Operator Menu F0016 Master Password left at ATM will not go into service with the default master default password. The master password must be changed from default. 4000™ (Rev 1) © Hantle 2010...
  • Page 85 D0120 Contact card user D0121 Routing lookup problem D0122 Message edit error D0123 Transaction not supported D0124 Insufficient funds D0125 Western Union sender data error D0126 Western Union receiver data error D0127 CRC error 4000™ (Rev 1) © Hantle 2010...

  • Page 86: Appendix B: Keypad Addendum

    Appendix B: Keypad Addendum Operator Manual APPENDIX B: CLEARING NVRAM To clear NVRAM on the Hantle 4000™, begin by entering the Operator Function Menu using the Master Password. Next enter the Customer Setup Menu. Press the lowest button on the right side of the LCD panel. This will give you access to the CLEAR NVRAM Menu.

  • Page 87: Appendix C: Tdes Key Installation

    Access the Key Mode selections by entering the operator function menu [ENTER]+[CLEAR]+[CANCEL] – 1, 2, 3 (see operator manual). Enter Master Password and choose Host Setup Note: Master Password is required to change master key. 4000™ (Rev 1) © Hantle 2010...
  • Page 88 ID automatically. In cases where the processor provides a serial number that is less than 10 digits, zeros must be added at the beginning of the number to equal 10 digits. 4000™ (Rev 1) © Hantle 2010...
  • Page 89 (Part A first, or Part B first). If a technician is dispatched to enter a key part, choose Check Key from the Key Management menu to determine which part of the key has already been entered. 4000™ (Rev 1) © Hantle 2010...
  • Page 90 10 digits. In the example shown at left, the serial number is 235913. This 6 digit number would be changed to 0000235913 to create 10 digits. 4000™ (Rev 1) © Hantle 2010...
  • Page 91 The 16 digit alpha-numeric key is entered using the pin-pad only. Letters are entered by using the arrow and function keys. Use the pin-pad layout below. EPP (Encrypted Pin Pad) Master Key Alpha-Numeric Key Layout 4000™ (Rev 1) © Hantle 2010...
  • Page 92 Compare the check digit against the number located at the top of the key component. This represents a check digit for the combined keys. There is not a check digit shown for left and right portions individually. 4000™ (Rev 1) © Hantle 2010...
  • Page 93 At this point, the master key is successfully entered. If all other parameters have been entered properly, power off the ATM and power on to connect to host and initialize the keys. 4000™ (Rev 1) © Hantle 2010...

  • Page 94: Appendix D: Graphics Installation

    Operator Manual APPENDIX D: Graphics Installation Banner or Advertisement screens can be loaded to the Hantle C4000™ machine either using a SDRAM card (at the ATM) or by using TranRMS monitoring software (to load remotely). Please see below for basic file format specifications and instructions for use with a SDRAM card.
  • Page 95 Save the blank document as “update.txt” in the SD card. c. Once it’s saved rename the file to “update.acu”. once renamed, the icon changes After the “update.acu” file has been created, copy it to the root folder of the SD card. 4000™ (Rev 1) © Hantle 2010...
  • Page 96 6. Once your graphic files are copied, insert the SD card into the SD card slot on the mainboard located behind the LCD. 7. Power off, then power on the C4000™ with the power supply switch. 8. When the ATM is fully initialized then remove the SD card.
  • Page 97 SD Card. The presence of that file in the root tells the C4000™ to copy the graphic file into memory. Once the graphic file has been uploaded to the machine, you need to enable it within the Operator Function Menu.

  • Page 98: Appendix E: Preventative Maintenance Cdu

    APPENDIX E: CDU Maintenance Dispenser Sensor Cleaning Instructions The Hantle MCDU (and TCDU) dispensers contain several optical sensors used to count and measure notes as well as time note delivery. Through normal use, dust can collect on the sending side of the sensor pairs, causing the readings to skew which can cause C00xx errors.
  • Page 99 Reject Bin. These can be reached by the lid of the dispenser and reach inserting a cotton swab through the between the belts. Be careful to not front bracket. bump the top sensor boards. C4000 (Rev 1) © Hantle 2010...
  • Page 100 Appendix E: Preventative Maintenance CDU Operator Manual MCDU Sensor Locations Rear There is a sensor located on the lower rear portion of the dispenser. C4000 (Rev 1) © Hantle 2010...
  • Page 101 The TCDU or 800 note fixed cassette has sensors located in the front of the dispenser (visable when you open the vault door) These lower sensors are hard to see in this picture, they are just behind the metal plate containing the double-detect module. C4000 (Rev 1) © Hantle 2010...

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