Troubleshooting; Before Contacting Support; Problems With Bluetooth Connections; Problems With Phone Call Audio Quality - Yamaha YVC-200W User Manual

6. Troubleshooting

6. Troubleshooting

6.1. Before Contacting Support

Read this manual to check whether the problem can be resolved.
If the problem still continues, please contact the retailer or dealer who you purchased the product from.

6.2. Problems with Bluetooth Connections

Symptom Cause
Unable to perform The smartphone you are trying to pair
pairing with a contains pairing information for a different
smartphone via YVC-200.
Bluetooth
Unable to connect to The smartphone is not paired via Bluetooth. Perform pairing.
smartphone via
Bluetooth
Another smartphone is connected via
Bluetooth (the Bluetooth indicator is alight).

6.3. Problems with Phone Call Audio Quality

Symptom Cause
Sound is inaudible or Speaker mute is active.
too low
The speaker volume is low.
A speaker other than the YVC-200 is
selected in the communication app on the
computer connected via USB.
The YVC-200 is not selected in the audio
source settings of the smartphone
connected via Bluetooth.
Microphone mute is active on the other
caller.
The microphone sensitivity on the other
caller is low.
Sound is inaudible or Microphone mute is active.
too low at the other
caller
The microphone sensitivity on the
computer connected via USB is low.
A microphone other than the YVC-200 is
selected in the communication app on the
computer connected via USB.
Speaker mute is active on the other caller.
The speaker volume on the other caller is
low.
20 | 6.1. Before Contacting Support
Solution
Delete the pairing information for the other
YVC-200 and then perform pairing.
(→Pairing)
(→Pairing)
Disconnect the connection with the other
smartphone and then connect.
(→Disconnecting, Connecting)
Solution
Unmute the speaker.
(→Unmuting the Speaker)
Increase the speaker volume.
(→Adjusting the Speaker
Select the YVC-200 in the speaker device
settings of the communication app.
Select the YVC-200 in the audio source
settings.
(→Pairing)
Unmute the microphone on the other caller.
Increase the microphone sensitivity on the
other caller.
Unmute the microphone.
(→Unmuting the Microphone)
Increase the microphone sensitivity.
(→Adjusting the Microphone
Select the YVC-200 in the microphone
device settings of the communication app.
Unmute the speaker on the other caller.
Increase the speaker volume on the other
caller.
Volume)
Sensitivity)