Smart Diagnosis; Using Smart Diagnosis - LG LSXS22423W Owner's Manual

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SMART DIAGNOSIS

SMART DIAGNOSIS
Should you experience any problems with your
refrigerator, it has the capability of transmitting
data via your telephone to the LG service
center. This gives you the capability of speaking
directly to our trained specialists. The specialist
records the data transmitted from your machine
and uses it to analyze the issue, providing a fast
and effective diagnosis.
If you experience problems with your refrigera-
tor, call 1-800-243-000 in USA (1- 888-542-2623
in Canada). Only Use the Smart Diagnosis
feature when instructed to do so by the LG call
center agent. The transmission sounds that you
will hear are normal sounds similar to fax
machine.
TM
Smart Diagnosis cannot be activated unless
your refrigerator is connected to power. If
your refrigerator is unable to turn on, then
troubleshooting must be done without using
Smart Diagnosis TM .

USING SMART DIAGNOSIS

First, call 1-800-243-0000
Canada). Only use the Smart Diagnosis
when istructed to do so by the LG call center
agent.
1
Lock the display. To lock the display, press
and hold the Lock button for three seconds.
(If the display has been locked for over five
minutes, you must deactivate the lock and
then reactivate it.)
2
O
pen the refrigerator door.
3
Hold the mouthpiece of your phone in
front of the speaker that is located on the
right hinge of the refrigerator door, when
instructed to do so by the call center.
TM
TM
(1- 888-542-2623 in
TM
feature
4
Press and hold the Freezer button for three
seconds while continuing to hold your phone
to the speaker.
5
After you hear three beeps, release the
Freezer button.
6
Keep the phone in place until the tone
transmission has finished. This takes about
three seconds, and the display will count
down the time. Once the countdown is
over and the tones have stopped, resume
your conversation with the specialist, who
will then be able to assist you in using the
information transmitted for analysis.
NOTE
y For best results, do not move the phone
while the tones are being transmitted.
y If the call center agent is not able to get
an accurate recording of the data, you
may be asked to try again.
NOTE
y Call quality differences by region may
affect the function.
y Use the home telephone for better
communication performance, resulting
in better service.
y Bad call quality may result in poor data
transmission from your phone to the
machine, which could cause Smart
Diagnosis TM to malfunction.