Troubleshooting; Warranty - Black & Decker BXGP800XE Original Instructions Manual

11 TROUBLESHOOTING

Problems
The motor is running but the appliance
does not suck in water
Motor does not start
Water flow rate insufficient
The thermostat is cutting out the
appliance
(*) If the motor stops and does not restart during operation contact the Service Centre.
The warranties relating to the appliances described in this manual are conditional on compliance with all the recommendations it contains, especially those
relating to use, installation and operation.
We grant a warranty of 24 months (12 months for professional sales) from the date of purchase for the product described, covering defects in material or
workmanship in accordance with current legislation. Requests for service under warranty must be accompanied by the original proof of purchase.
The warranty does not cover the costs of dismantling and installing the appliance concerned in the place of use, travel costs to and from the place of use for
repair staff, or transport costs.
Claims arising from incorrect installation or operation, unsuitable conditions of use, negligence, commercial use or inappropriate repair attempts are not covered
by the warranty and no responsibility is accepted for them; normal wear and tear is also excluded.
The resulting costs, and especially inspection and transport costs, will be charged to the sender and/or the appliance's operator. This also applies, in particular,
when a warranty request is submitted but the appliance is found to be operating perfectly with no defects, or the problem is not due to defects in materials or
workmanship.
Before return to the user, every product undergoes strict technical inspection. Repairs under warranty must only be performed by one of our Service Centres or
an authorised repair workshop. Attempted repairs by the customer or unauthorised third parties during the warranty period will result in the loss of all warranty
entitlement.
Cutting off the power plug and/or shortening the power cable result in loss of warranty entitlement.
Work done by us under warranty does not extend the duration of the warranty, or give rise to a new warranty period for the parts replaced or repaired.
All further entitlement, including the right to discounts, changes or compensation, or consequent damage of any kind, is excluded.
In the event of malfunction, contact the point of sale where the product was purchased, showing proof of purchase.
Possible causes
1) The pump body (A4) was not filled with water before start-up.
2) Suction hose not airtight.
3) Foot valve suction strainer obstructed.
4) Delivery side air unable to escape because suction point
is closed.
5) Not enough time allowed.
6) Excessive suction lift.
7) Suction hose not immersed in water.
1) No mains power.
1) Suction lift and/or head excessive.
2) Foot valve suction strainer obstructed.
3) Water level in suction point drops too fast.
4) The appliance's flow rate is being reduced by soil in the water.
1) Motor overloaded due to friction between dirt particles and
impeller.
Dry operation or flow of water insufficient.
2) Dry operation.
(Original instructions)
1) Fill the pump body (A4, see point 6.3).
2) Check that the recommended accessories were used. Check that
the suction hose is airtight, use Teflon tape on the threads.
3) Clean foot valve and suction strainer.
4) During priming, open the suction points (water supply tap, water
hoses).
5) Completely fill the suction hose with water and wait up to
7 minutes after the appliance is started.
6) Reduce the suction lift (max. 8 m).
7) Check the water level in the well or cistern and lengthen the
suction hose if possible .
1) Check the voltage, connect the plug (A12).
1) Excessive suction lift and head and external components all
reduce the flow rate! This is not a malfunction.
2) Clean the suction strainer.
3) Immerse the foot valve in a greater depth of water.
4) Clean the pump body (A4) by directing a jet of water in through
the suction fitting (A1) and delivery fitting (A2), and if necessary
have the appliance checked by the Service Centre. Use a pre-filter
if the appliance does not have an integral pre-filter (A1 b).
1) Clean the inside of the pump body (A4) by directing a jet of water
in through the delivery fitting (A2), leave the thermostat to cool for
about 1 h, and if necessary have the appliance checked by the
Service Centre.
2) Check that there is water present, leave the thermostat to cool
for about 1 h, and if necessary have the appliance checked by the
Service Centre.

WARRANTY

ENGLISH
Remedies
11
EN