Using Diagnostic Programs; Lenovo Support Web Site; Calling Lenovo - Lenovo ThinkPad 13 2nd Gen User Manual

Microsoft Service Packs are the latest software source for Windows product updates. They are available
through Web download (connection charges might apply) or through discs. For more specific information
and links, go to
https://www.microsoft.com
questions related to, Service Packs for your Lenovo-preinstalled Microsoft Windows product. For more
information, contact the Customer Support Center.

Using diagnostic programs

Many computer problems can be solved without outside assistance. If you experience a problem with your
computer, the first place to start is the troubleshooting information in your computer documentation. If you
suspect a software problem, see the documentation, including readme files and help information systems,
that come with the operating system or program.
ThinkPad notebook computers come with a set of diagnostic programs that you can use to help you identify
hardware problems. See "Diagnosing problems with Lenovo Companion" on page 63 for instructions on how
to use the diagnostic programs.
The troubleshooting information or the diagnostic programs might tell you that you need additional or
updated device drivers or other software. You can get the latest technical information and download device
drivers and updates from the Lenovo Support Web site at:
http://www.lenovo.com/support

Lenovo Support Web site

Technical support information is available on the Lenovo Support Web site at
This Web site is updated with the latest support information such as the following:
• Drivers and software
• Diagnostic solutions
• Product and service warranty
• Product and parts details
• User guides and manuals
• Knowledge base and frequently asked questions

Calling Lenovo

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get
help and information by telephone through the Customer Support Center. The following services are
available during the warranty period:
• Problem determination - Trained personnel are available to assist you with determining if you have a
hardware problem and deciding what action is necessary to fix the problem.
• Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty,
trained service personnel are available to provide the applicable level of service.
• Engineering change management - Occasionally, there might be changes that are required after a product
has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes
(ECs) that apply to your hardware available.
The following items are not covered:
• Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts
• Identification of software problem sources
• Configuration of UEFI BIOS as part of an installation or upgrade
100
ThinkPad 13 2nd Gen User Guide
. Lenovo offers technical assistance with installation of, or
http://www.lenovo.com/support .