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Troubleshooting
Symptom
No power.
• The power cord is disconnected.
The power is on, but
• No disc is inserted.
the player does not
work.
No picture.
• The TV is not set to receive DVD sig-
• The video cable is not connected
• The selected resolution is not capa-
No sound.
• The equipment connected with the
• The power of the equipment connect-
• The [AUDIO] options are set to the
The player does not
• An unplayable disc is inserted.
start playback.
• The rating level is set.
BD-Live feature does
• External USB device is not connected.
not work.
• Internet connection is not established.
• The connected USB device is dam-
The Remote Control
• The Remote Control is not pointed at
does not work properly.
• The Remote Control is too far from
Resetting the Player
If you observe any of the following symptoms...
When the Player is plugged in, but the power will
not turn on or off.
When the display window is not working.
When the Player does not operate normally.
Customer Support
You can update the Player using the latest software to enhance the products operation and/or add new features.
To obtain the latest software for this player (if updates have been made), please visit http://sg.lgservice.com or
contact LG Electronics customer care centre.
Possible Cause
nal output.
securely.
ble with your TV.
audio cable is not set to receive disc
signal output.
ed with the audio cable is turned off.
wrong position.
aged.
the remote sensor on the player.
the player.
Correction
• Plug the power cord into the wall out-
let securely.
• Insert a disc. (Check the disc indica-
tor in the display window is lit.)
• Select the appropriate video input
mode on the TV.
• Connect the video cable securely.
• Select another resolution using
RESOLUTION button.
• Select the correct input mode of the
audio receiver so you can listen to
the sound from the player.
• Turn on the equipment connected
with the audio cable.
• Set the [AUDIO] options to the cor-
rect position (see page 20).
• Insert a playable disc. (Check the
disc type and regional code.)
• Change the rating level.
• Connect a FAT16 or FAT32 formatted
USB device to the USB port (see
page 9).
• Ensure that the unit is correctly con-
nected to the local area network and
can access the internet (see page 16).
• Format the USB device on your PC
then re-connect it to the USB port on
the unit.
• Point the Remote Control at the
remote sensor of the player.
• Operate the Remote Control closer to
the player.
You can reset the Player as follows:
Press and hold the POWER button for more than
five seconds. This will force the Player to power
off. Press the POWER button again to turn the
Player back on.
Unplug the power cord and then plug the power
cord again after more than five seconds.
37
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