Canon PIXMA G7040 Online Manual

Canon PIXMA G7040 Online Manual

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G7000 series
Online Manual
English

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Summary of Contents for Canon PIXMA G7040

  • Page 1 G7000 series Online Manual English...
  • Page 2: Table Of Contents

    Canon IJ Network Device Setup Utility Screen........
  • Page 3 Paper Sources..............89 Loading Paper in the Rear Tray.
  • Page 4 Keeping Print Quality High............167 Main Components and Their Use.
  • Page 5 Canon IJ Status Monitor........
  • Page 6 Canon IJ Status Monitor Description........
  • Page 7 Setting Telephone Line Type............373 Setting Receive Mode.
  • Page 8 Substitute Reception in Printer's Memory..........443 Other Useful Fax Functions.
  • Page 9 Network Connection Problems............480 Printer Suddenly Stopped Working for Some Reason.
  • Page 10 Poor Quality Fax Received............539 Mechanical Problems.
  • Page 11 5100..............590 5200.
  • Page 12: Using Online Manual

    Using Online Manual Operating Environment Symbols Used in This Document Touch-enabled Device Users (Windows) Printing Online Manual Trademarks and Licenses Screenshots in This Manual...
  • Page 13: Symbols Used In This Document

    Symbols Used in This Document Warning Instructions that, if ignored, could result in death, serious personal injury, or property damage caused by incorrect operation of the equipment. These must be observed for safe operation. Caution Instructions that, if ignored, could result in personal injury or property damage caused by incorrect operation of the equipment.
  • Page 14: Touch-Enabled Device Users (Windows)

    Touch-enabled Device Users (Windows) For touch actions, you need to replace "right-click" in this document with the action set on the operating system. For example, if the action is set to "press and hold" on your operating system, replace "right-click" with "press and hold."...
  • Page 15: Trademarks And Licenses

    (1998) are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. • Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A. and licensed to Canon Inc. • Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries.
  • Page 16 Apache License Version 2.0, January 2004 http://www.apache.org/licenses/ TERMS AND CONDITIONS FOR USE, REPRODUCTION, AND DISTRIBUTION 1. Definitions. "License" shall mean the terms and conditions for use, reproduction, and distribution as defined by Sections 1 through 9 of this document. "Licensor" shall mean the copyright owner or entity authorized by the copyright owner that is granting the License.
  • Page 17 2. Grant of Copyright License. Subject to the terms and conditions of this License, each Contributor hereby grants to You a perpetual, worldwide, non-exclusive, no-charge, royalty-free, irrevocable copyright license to reproduce, prepare Derivative Works of, publicly display, publicly perform, sublicense, and distribute the Work and such Derivative Works in Source or Object form. 3.
  • Page 18 7. Disclaimer of Warranty. Unless required by applicable law or agreed to in writing, Licensor provides the Work (and each Contributor provides its Contributions) on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied, including, without limitation, any warranties or conditions of TITLE, NON-INFRINGEMENT, MERCHANTABILITY, or FITNESS FOR A PARTICULAR PURPOSE.
  • Page 19 Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
  • Page 20 Use is subject to license terms below. This distribution may include materials developed by third parties. Sun, Sun Microsystems, the Sun logo and Solaris are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and other countries. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
  • Page 21 TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ---- Part 6: Cisco/BUPTNIC copyright notice (BSD) ----- Copyright (c) 2004, Cisco, Inc and Information Network Center of Beijing University of Posts and Telecommunications.
  • Page 22 SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
  • Page 23 FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
  • Page 24 MIT License Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:...
  • Page 25 CONCERNING THE MERCHANTABILITY OF THIS SOFTWARE OR ITS FITNESS FOR ANY PARTICULAR PURPOSE. (1) Red Hat Incorporated Copyright (c) 1994-2009 Red Hat, Inc. All rights reserved. This copyrighted material is made available to anyone wishing to use, modify, copy, or redistribute it subject to the terms and conditions of the BSD License.
  • Page 26 The FreeType Project is distributed in several archive packages; some of them may contain, in addition to the FreeType font engine, various tools and contributions which rely on, or relate to, the FreeType Project. This license applies to all files found in such packages, and which do not fall under their own explicit license.
  • Page 27 The FreeType Project is copyright (C) 1996-2000 by David Turner, Robert Wilhelm, and Werner Lemberg. All rights reserved except as specified below. 1. No Warranty -------------- THE FREETYPE PROJECT IS PROVIDED `AS IS' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
  • Page 28 Discusses general use and applications of FreeType, as well as future and wanted additions to the library and distribution. If you are looking for support, start in this list if you haven't found anything to help you in the documentation. o freetype-devel@nongnu.org Discusses bugs, as well as engine internals, design issues, specific licenses, porting, etc.
  • Page 29 THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL COPYRIGHT HOLDERS AND CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;...
  • Page 30: Basic Operation

    Basic Operation Printing Photos from a Computer Printing Photos from a Smartphone/Tablet Copying Faxing...
  • Page 31: Printing Photos From A Computer

    Printing Photos from a Computer This section describes how to print photos with Easy-PhotoPrint Editor. 1. Open rear tray cover (A). Pull straight up and fold back paper support (B). 2. Open the feed slot cover (C). 3. Slide right paper guide (D) to open both paper guides. 4.
  • Page 32 5. Slide right paper guide (D) to align with both sides of paper stack. 6. Close feed slot cover (C) gently. After closing the feed slot cover, the paper information registration screen for the rear tray appears on the LCD.
  • Page 33 7. Press the OK button. 8. Use the button to select the size of the loaded paper on the rear tray, then press the OK button. Note • The (asterisk) on the LCD indicates the current setting. 9. Use the button to select the type of the loaded paper on the rear tray, then press the OK button.
  • Page 34 From the Start menu, select (All apps >) Canon Utilities > Easy-PhotoPrint Editor. For macOS: From the Go menu in Finder, select Application and double-click the Canon Utilities folder, the Easy- PhotoPrint Editor folder, and then the Easy-PhotoPrint Editor icon.
  • Page 35 15. Specify number of copies and other options under Print Settings (L). For Windows: Specify the number of copies, your model name, the paper size, and other options. For macOS: Specify the number of copies, the paper size, and other options. Note •...
  • Page 36 Note • Easy-PhotoPrint Editor lets you easily create and print original collages, cards, or calendars using your favorite photos. Easy-PhotoPrint Editor Guide...
  • Page 37: Printing Photos From A Smartphone/Tablet

    Printing Photos from a Smartphone/Tablet This section describes how to print photos with Canon PRINT Inkjet/SELPHY. For details on how to download Canon PRINT Inkjet/SELPHY, see below. Print Photos from Your Smartphone 1. Open rear tray cover (A). Pull straight up and fold back paper support (B).
  • Page 38 5. Slide right paper guide (D) to align with both sides of paper stack. 6. Close feed slot cover (C) gently. After closing the feed slot cover, the paper information registration screen for the rear tray appears on the LCD.
  • Page 39 10. Open operation panel (E), pull out paper output tray (F), and then open output tray extension (G). Be sure to open the operation panel before printing. If the operation panel is close, the printer does not start printing. 11. Start (Canon PRINT Inkjet/SELPHY) from your smartphone/tablet. 12. Select Photo Print on Canon PRINT Inkjet/SELPHY.
  • Page 40 The list of photos saved on your smartphone/tablet is displayed. 13. Select a photo. You can also select multiple photos at once. 14. Specify the number of copies, paper size, etc. 15. Start printing.
  • Page 41: Copying

    Copying This section describes how to load originals and copy them to plain paper loaded in the cassette. 1. Pull out the cassette (A) from the printer. 2. Slide paper guides (B) in front and (C) on right to open guides. 3.
  • Page 42 5. Insert cassette into printer. After inserting the cassette into the printer, the paper information registration screen for the cassette appears on the LCD. 6. Press the OK button. 7. Use the button to select the size of the loaded paper in the cassette, then press the OK button.
  • Page 43 Note • The (asterisk) on the LCD indicates the current setting. 8. Check media type and press OK button. Follow the instructions of any messages displayed to register the paper information. 9. Open operation panel (D), pull out paper output tray (E), and then open output tray extension (F).
  • Page 44 Note • To copy two or more documents continuously, load them in the ADF (Auto Document Feeder). Loading Documents in the ADF (Auto Document Feeder) 13. Close the document cover gently. 14. Check paper settings and press Black button (J) or Color button (K).
  • Page 45 Important • Do not open the document cover until copying is complete. Note • Your printer is equipped with many other convenient copy features. Copying...
  • Page 46: Faxing

    Faxing Fax multiple documents in black and white as follows. 1. Open the document tray (A). 2. Slide the document guide (B) all the way out. 3. Insert the document WITH THE SIDE TO SCAN FACING UP. 4. Align document guide (B) with document width.
  • Page 47 5. Press the FAX button (C). 6. Use the Numeric buttons (D) to enter the fax number. 7. Press the Black button (E). Note • Many other convenient faxing features are available. Faxing...
  • Page 48: Network

    Network Available Connection Methods The following connection methods are available on the printer. • Wireless Connection Connect the printer and devices (e.g. computer/smartphone/tablet) using a wireless router. If you have a wireless router, we recommend you use one for wireless connection. ◦...
  • Page 49 Note • You can connect the printer and computer using a USB cable (USB connection). Prepare a USB cable. For details, see Connects to Another Computer via LAN/Changes from USB to LAN Connection. Network Connection Settings/Setup Perform connection setup for the printer and computer/smartphone/tablet. For more on setup procedure, click here.
  • Page 50 Notice/Restriction See below for details. • Restrictions on network settings: Restrictions • Notices when printing using web service: Notice for Web Service Printing...
  • Page 51: Restrictions

    Restrictions When connecting another device while a device (such as a computer) is already connected to the printer, connect it using the same connection method as the connected device. If you connect using a different connection method, the connection to the device in use will be disabled. Connection Using a Wired Network cannot be performed on printers that do not support a wired connection.
  • Page 52 • If you connect a device and the printer using Wireless Direct, Internet connection may become unavailable depending on your environment. In that case, web services for the printer cannot be used. • In Wireless Direct mode, you can connect up to five devices at the same time. If you try to connect a sixth device while five devices are already connected, an error will appear.
  • Page 53: Network Connection Tips

    Network Connection Tips Default Network Settings Detect Same Printer Name Connects to Another Computer via LAN/Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of LAN Connection/Reconfiguration Method of Wi-Fi Connection...
  • Page 54: Default Network Settings

    XXXXXXXXXXXX Enable/disable IPv6 Enable Enable/disable WSD Enable Timeout setting 15 minutes Enab./disab. Bonjour Enable Service name Canon G7000 series LPR setting Enable RAW protocol Enable LLMNR Enable PictBridge commun. (Enable/disable) Enable DRX setting (Wired LAN) Enable ("XX" represents alphanumeric characters.) * Default value depends on printer.
  • Page 55 Confirm request Displayed *1 "ab" is specified at random and "XX" represents last two digits of printer's MAC address. (The value is specified when the printer is turned on for the first time.) *2 The password is specified automatically when the printer is turned on for the first time.
  • Page 56: Detect Same Printer Name

    Detect Same Printer Name When the printer is detected during setup, plural printers with the same name may appear on the results screen. Select a printer with checking the printer settings against those on detection result screen. • For Windows: Check the printer's MAC address or serial to select the correct printer from the results.
  • Page 57: Connects To Another Computer Via Lan/Changes From Usb To Lan Connection

    Connects to Another Computer via LAN/Changes from USB to LAN Connection To connect an additional computer to the printer via LAN, or to change from USB to LAN connection, click here and perform setup.
  • Page 58: Printing Network Settings

    Network Diagnostics Network diagnostics – Diagnostic Result Diagnostic result XXXXXXXX Result Codes Result codes XXXXXXXX Result Code Details Result code details http://canon.com/ijnwt Wireless LAN Wireless LAN Enable/Disable Infrastructure Infrastructure Enable/Disable 3-2-1 Signal Strength Signal strength 0 to 100 [%] 3-2-2...
  • Page 59 3-2-3 Frequency Frequency XX (GHz) 3-2-4 MAC Address MAC address XX:XX:XX:XX:XX:XX 3-2-5 Connection Connection status Active/Inactive 3-2-6 SSID SSID Wireless LAN network name (SSID) 3-2-7 Channel Channel XX (1 to 13) 3-2-8 Encryption Encryption method none/WEP/TKIP/AES 3-2-9 WEP Key Length WEP key length (bits) Inactive/128/64 3-2-10...
  • Page 60 3-2-26 Default Gateway1 Default gateway 1 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-27 Default Gateway2 Default gateway 2 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-28 Default Gateway3 Default gateway 3 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-29 Default Gateway4 Default gateway 4 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-33 IPsec IPsec setting Active/Inactive 3-2-34 Security Protocol Security method ESP/ESP &...
  • Page 61 MAC Address MAC address XX:XX:XX:XX:XX:XX Connection Wired LAN status Active/Inactive TCP/IPv4 TCP/IPv4 Enable/Disable IP Address IP address XXX.XXX.XXX.XXX Subnet Mask Subnet mask XXX.XXX.XXX.XXX Default Gateway Default gateway XXX.XXX.XXX.XXX TCP/IPv6 TCP/IPv6 Enable/Disable Link Local Address Link local address XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX Link Local Prefix Link local prefix length Length 4-10...
  • Page 62 4-21 Default Gateway4 Default gateway 4 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 4-25 IPsec IPsec setting Active/Inactive 4-26 Security Protocol Security method ESP/ESP & AH/AH 4-27 Wired LAN DRX Discontinuous recep- Enable/Disable tion (wired LAN) Other Settings Other settings – Printer Name Printer name Printer name (Up to 15 alphanumeric characters) Wireless Direct Dev- Device name for wire-...
  • Page 63 ("XX" represents alphanumeric characters.)
  • Page 64: Reconfiguration Method Of Lan Connection/Reconfiguration Method Of Wi-Fi Connection

    Reconfiguration Method of LAN Connection/Reconfiguration Method of Wi-Fi Connection Reconfiguration Method of LAN Connection Reconfiguration Method of Wi-Fi Connection Reconfiguration Method of LAN Connection Follow either procedure below to change LAN connection method (wired or Wi-Fi). • For Windows: ◦ Click here and redo setup. ◦...
  • Page 65: Ij Network Device Setup Utility (Windows)

    IJ Network Device Setup Utility (Windows) IJ Network Device Setup Utility Starting Up IJ Network Device Setup Utility Diagnosing and Repairing Network Settings Performing/Changing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function List of Models Which Does Not Support IPv6 Configuration via USB Connection...
  • Page 66: Ij Network Device Setup Utility

    IJ Network Device Setup Utility IJ Network Device Setup Utility allows you to diagnose or repair the network status, and to perform printer settings on network. Use IJ Network Device Setup Utility for: • Searching printers on network and performing initial network setup for detected printers •...
  • Page 67: Starting Up Ij Network Device Setup Utility

    Start up IJ Network Device Setup Utility as shown below. • In Windows 10, select Start > (All apps > ) > Canon Utilities > IJ Network Device Setup Utility. • In Windows 8.1 or Windows 8, select IJ Network Device Setup Utility on the Start screen to start IJ Network Device Setup Utility.
  • Page 68: Diagnosing And Repairing Network Settings

    Diagnosing and Repairing Network Settings IJ Network Device Setup Utility diagnoses and repairs computer settings or connection between the computer and printer when a problem (e.g. cannot print from a printer on the network) occurs. Important • Some models do not support diagnosis and repair function. For details: List of Models Which Does Not Support Diagnosis and Repair Function Follow the procedure below.
  • Page 69: Performing/Changing Network Settings

    Performing/Changing Network Settings Canon IJ Network Device Setup Utility Screen Performing Network Settings...
  • Page 70: Canon Ij Network Device Setup Utility Screen

    Items on Canon IJ Network Device Setup Utility Screen Menus on Canon IJ Network Device Setup Utility Screen Items on Canon IJ Network Device Setup Utility Screen Toolbar Items on Canon IJ Network Device Setup Utility Screen The screen below appears when you start up IJ Network Device Setup Utility and select Printer Network Setup.
  • Page 71 Appears after performing network setup and clicking Set to close the window. • Requires Setup Indicates the printer is required to perform Wi-Fi setup. Performing/Changing Wi-Fi Settings • Not Set Indicates the printer cannot be used on network, or IPv6 is disabled. Specify an IP address or enable IPv6 on Network Settings..
  • Page 72 Selecting a printer from the printer list displays its current status and what to do next. Menus on Canon IJ Network Device Setup Utility Screen This section describes menus on Canon IJ Network Device Setup Utility screen. A: Printer Settings menu...
  • Page 73 D: Help menu Help Menu Items on Canon IJ Network Device Setup Utility Screen Toolbar This section describes items on Canon IJ Network Device Setup Utility Screen toolbar. A: Perform wired or Wi-Fi setup. Note • This item has the same function as Network Settings... in the Printer Settings menu.
  • Page 74: Performing Network Settings

    Performing Network Settings Performing/Changing Wired LAN Connection (Ethernet Cable) Settings Performing/Changing Wi-Fi Settings Assigning Printer Information...
  • Page 75: Performing/Changing Wired Lan Connection (Ethernet Cable) Settings

    Performing/Changing Wired LAN Connection (Ethernet Cable) Settings Follow the procedure below to perform/change wired LAN settings. Note • For some models, you can perform network setup for a USB connected printer using IJ Network Device Setup Utility. Select USB on Switch View under the View menu to display printers for which you can perform setup.
  • Page 76 7. Perform/change settings. You can switch the screen between IPv4 and IPv6. Click the tab to switch the protocol. • IPv4 settings A: Use IPv4 address Always selected. (displayed in a gray out state) B: Get IP address automatically Select this option to use an IP address automatically assigned by a DHCP server. DHCP server functionality must be enabled on your router.
  • Page 77 A: Use IPv6 address Select when you use the printer with IPv6 environment. B: Use Stateless Address: Select when you use an IP address assigned automatically. Use a router compatible with IPv6. Note • This setting item is not available depending on the printer you are using. C: Use Manual Address: Select this option if no DHCP server functionality is available in your setup where you use the printer, or you want to use a fixed IP address.
  • Page 78: Performing/Changing Wi-Fi Settings

    Performing/Changing Wi-Fi Settings Follow the procedure below to perform/change Wi-Fi settings. Important • Enable Easy wireless connect (Cableless setup) before performing printer setup. (Not required if you change the IP address.) For details, search for "NR049" on your printer's online manual and see the page shown.
  • Page 79 Select Wi-Fi and click OK. 6. Enter password and click OK. The Network Settings screen appears. 7. Perform/change settings. You can switch the screen between IPv4 and IPv6. Click the tab to switch the protocol. • IPv4/IPv6 settings A: Network Type: Select the Wi-Fi mode.
  • Page 80 The network name (SSID) for Wireless Direct appears while in Wireless Direct. C: Search... The Detected Wireless Routers screen is displayed to select a wireless router to connect to. For a wireless router already connected to the computer, Available is displayed on Communication Status.
  • Page 81 Enter the IP address, subnet mask, and default gateway. • IPv6 settings Note • If you select a USB connected printer on step 4, you cannot perform IPv6 settings depending on the printer you are using. For details, see List of Models Which Does Not Support IPv6 Configuration via USB Connection.
  • Page 82 D: Use DHCPv6: Select when you obtain an IP address using DHCPv6. Note • This setting item is not available depending on the printer you are using. 8. Click Set.
  • Page 83: Assigning Printer Information

    Assigning Printer Information Follow the procedure below to assign/change printer location name or device name. The names appear on Device Name: and Location: on the Canon IJ Network Device Setup Utility screen. Note • If USB is selected from the pulldown menu on the toolbar, this setting item is not available.
  • Page 84: List Of Models Which Does Not Support Diagnosis And Repair Function

    List of Models Which Does Not Support Diagnosis and Repair Function The following models does not support "Diagnose and Repair" function of IJ Network Device Setup Utility. • G4000 series • PRO-500 series • PRO-1000 series • MB2100 series • MB2700 series •...
  • Page 85: List Of Models Which Does Not Support Ipv6 Configuration Via Usb Connection

    List of Models Which Does Not Support IPv6 Configuration via USB Connection For the following models, you can perform settings only for IPv4 using IJ Network Device Setup Utility. (You cannot perform settings for IPv6.) • iB4100 series • MG3000 series •...
  • Page 86 • TR9530 series • TS3300 series • E3300 series...
  • Page 87: Handling Paper, Originals, Ink Tanks, Etc

    Handling Paper, Originals, Ink Tanks, etc. Loading Paper Loading Originals Refilling Ink Tanks...
  • Page 88: Loading Paper

    Loading Paper Paper Sources Loading Paper in the Rear Tray Loading Paper in the Cassette Loading Envelopes in Rear Tray...
  • Page 89: Paper Sources

    Paper Sources The printer has two paper sources for feeding paper, the rear tray (A) and cassette (B). You can load all supported paper on the rear tray. Supported Media Types You can load A4, B5, A5, or Letter-sized plain paper in the cassette. Note •...
  • Page 90: Loading Paper In The Rear Tray

    For details on the Canon genuine paper, see Supported Media Types. • You can use general copy paper or Canon Red Label Superior WOP111/Canon Océ Office Colour Paper SAT213. For the page size and paper weight you can use for this printer, see Supported Media Types.
  • Page 91 3. Open the feed slot cover (C). 4. Slide right paper guide (D) to open both paper guides. 5. Load paper stack in portrait orientation WITH PRINT SIDE FACING UP.
  • Page 92 6. Slide right paper guide (D) to align with both sides of paper stack. Do not slide the paper guides too hard against the paper. The paper may not be fed properly. Important • Always load paper in portrait orientation (E). Loading paper in landscape orientation (F) can cause paper jams.
  • Page 93 7. Close feed slot cover (C) gently. Important • If the feed slot cover is open, paper cannot be fed. Be sure to close the feed slot cover. After closing the feed slot cover, the paper information registration screen for the rear tray appears on the LCD.
  • Page 94 Note • The (asterisk) on the LCD indicates the current setting. 10. Use the button to select the type of the loaded paper on the rear tray, then press the OK button. Follow the instructions of any messages displayed to register the paper information. 11.
  • Page 95: Loading Paper In The Cassette

    Note • In the cassette, be sure to load only plain paper. • You can use general copy paper or Canon Red Label Superior WOP111/Canon Océ Office Colour Paper SAT213. For the page size and paper weight you can use for this printer, see Supported Media Types.
  • Page 96 3. Slide paper guides (B) in front and (C) on right to open guides. 4. Load paper stack in portrait orientation WITH PRINT SIDE FACING DOWN, and place it in center of cassette. Important • Always load paper in portrait orientation (D). Loading paper in landscape orientation (E) can cause paper jams.
  • Page 97 5. Slide front paper guide (B) to align it with paper stack. Align paper guide with where it clicks into place. 6. Slide right paper guide (C) to align it with paper stack. Do not slide the paper guide too hard against the paper. The paper may not be fed properly. Note •...
  • Page 98 7. Insert cassette into printer. Push the cassette into the printer until it stops. After inserting the cassette into the printer, the paper information registration screen for the cassette appears on the LCD. 8. Press the OK button. 9. Use the button to select the size of the loaded paper in the cassette, then press the OK button.
  • Page 99 Note • The (asterisk) on the LCD indicates the current setting. 10. Check media type and press OK button. Follow the instructions of any messages displayed to register the paper information. 11. Open operation panel (I), pull out paper output tray (J), and then open output tray extension (K).
  • Page 100: Loading Envelopes In Rear Tray

    Loading Envelopes in Rear Tray You can load Envelope DL and Envelope Com 10 on the rear tray. The address is automatically rotated and printed according to the envelope's direction by specifying with the printer driver properly. Important • Printing of envelopes from the operation panel or from a PictBridge (Wi-Fi) compliant device is not supported.
  • Page 101 3. Open the feed slot cover (C). 4. Slide right paper guide (D) to open both paper guides. 5. Load envelopes in portrait orientation WITH PRINT SIDE FACING UP. Up to 10 envelopes can be loaded at once. Fold flap of the envelope and load the envelope in portrait orientation with the address side facing up.
  • Page 102 6. Slide right paper guide (D) to align with both sides of envelopes. Do not slide the paper guides too hard against the envelopes. The envelopes may not be fed properly. Note • Do not load envelopes higher than the load limit mark (E). 7.
  • Page 103 After closing the feed slot cover, the paper information registration screen for the rear tray appears on the LCD. 8. Press the OK button. 9. Use button to select size of loaded envelopes on rear tray and press OK button. Note •...
  • Page 104 Note • To prevent incorrect printing, this printer has a function that detects whether the settings for the paper loaded on the rear tray matches the paper settings. Before printing, make print settings in accordance with the paper settings. When this function is enabled, an error message is displayed if these settings do not match to prevent incorrect printing.
  • Page 105: Loading Originals

    Loading Originals Where to Load Originals Loading Originals on Platen Loading Documents in the ADF (Auto Document Feeder) Loading Based on Use Supported Originals...
  • Page 106: Where To Load Originals

    Where to Load Originals The printer has two positions to load originals: platen and ADF (Auto Document Feeder). Select the position to load the original according to the size, type, or usage. Note • For details on the supported originals, see below. Supported Originals Loading Documents, Photos, or Book on Platen Loading Two or More Sheets of Document of the Same Size and...
  • Page 107: Loading Originals On Platen

    Loading Originals on Platen 1. Open the document cover. 2. Load original WITH SIDE TO SCAN FACING DOWN on platen. Loading Based on Use Supported Originals Important • Be sure to observe the following when loading the original on the platen. Failure to observe the following may cause the scanner to malfunction or the platen glass to break.
  • Page 108 Important • After loading the original on the platen, be sure to close the document cover before starting to copy, fax, or scan.
  • Page 109: Loading Documents In The Adf (Auto Document Feeder)

    Loading Documents in the ADF (Auto Document Feeder) Load A4, B5, A5, letter-size originals in the ADF (Auto Document Feeder). Important • Be careful not to let anything get inside the document output slot. It may cause damage. Note • To scan a document at optimum quality, load it on the platen. 1.
  • Page 111: Loading Based On Use

    Loading Based on Use Load the original in the correct position according to the function to use. If you do not load the original correctly, it may not be scanned properly. Originals Function How to Load Magazines, Newspapers, and Copying or Faxing Loading the Original to Be Documents Aligned with the alignment mark...
  • Page 112 Loading the Original to Be Aligned with the alignment mark Place the original WITH THE SIDE TO SCAN FACING DOWN on the platen and align it with the alignment mark . Portions placed on the diagonally striped area cannot be scanned. Important •...
  • Page 113 Loading Two or More Originals on Platen Place the originals WITH THE SIDE TO SCAN FACING DOWN. Allow 0.40 in. (1 cm) or more space between the edges (diagonally striped area) of the platen and the originals, and between the originals. Portions placed on the diagonally striped area cannot be scanned.
  • Page 114: Supported Originals

    Supported Originals Platen Item Details Types of originals • Text document, magazine, or newspaper • Printed photo, postcard, business card, or disc (BD/DVD/CD, etc.) • Documents that are not suitable for the ADF Size (width x height) Max. 8.5 x 11.7 in. (216 x 297 mm) Quantity One or more sheets* Thickness...
  • Page 115 Glued documents Documents with sticky notes Documents on carbon paper Documents on coated paper Documents on onion skin or other thin paper Photos or excessively thick documents...
  • Page 116: Refilling Ink Tanks

    Refilling Ink Tanks Refilling Ink Tanks Checking Ink Level Ink Tips...
  • Page 117: Refilling Ink Tanks

    Refilling Ink Tanks When remaining ink cautions or errors occur, the message will appear on the LCD to inform you of the error. In this state, the printer cannot print. Check the remaining ink level with the ink tank indicator on the front of the printer.
  • Page 118 3. Open the ink tank cover. To refill the black ink tank, open the left ink tank cover (C). To refill color ink tanks, open the right ink tank cover (D). 4. Open the tank cap (E) of the ink tank to be refilled. Important •...
  • Page 119 6. Hold the ink bottle upright and gently twist the bottle cap (F) to remove. Important • Do not shake the ink bottle. Ink may spatter when opening the cap. 7. Refill the ink tank. Aligning the ink bottle's tip with the printer's inlet (G), slowly stand the bottle upside down, and push the bottle into the inlet.
  • Page 120 Important • Make sure that each color of ink tanks is filled with corresponding color of ink bottles. • If ink is not injected into the ink tank, slowly remove and insert the ink bottle. • Make sure to refill the ink tank with ink up to the upper limit line (H) on the ink tank. 8.
  • Page 121 • Ink may stain clothes or other belongings permanently. Washing may not remove ink stains. • Do not use ink bottles and ink contained therein except to refill tanks of printers specified by Canon. • Do not leave ink bottles in areas exposed to high temperature, such as near fire or a heater or in a car.
  • Page 122 Note • Color ink may be consumed even when printing a black-and-white document or when black-and- white printing is specified. Every ink is also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the printer. When ink runs low, promptly refill it.
  • Page 123: Checking Ink Level

    Checking Ink Level Check ink level with the ink tank indicator on the front of the printer. When ink reaches the upper limit line (A), ink is full. When ink is near the lower limit line (B), ink is running low. Refill the ink tank. Note •...
  • Page 124: Ink Tips

    Therefore, the page yield of the initial bundled set of ink bottles is lower than that of the subsequent sets of bottles. To keep printer's performance, Canon printer performs cleaning automatically according to its condition. When the printer performs cleaning, a small amount of ink is consumed. In this case, all colors of ink may be consumed.
  • Page 125: If Printing Is Faint Or Uneven

    If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head...
  • Page 126: Maintenance Procedure

    Maintenance Procedure If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned printed ruled lines), perform the maintenance procedure below. Important • Do not rinse or wipe the print head. This can cause trouble with the print head. Note •...
  • Page 127 After cleaning the print head, print and examine the nozzle check pattern: Step1 If the problem is not resolved after performing from step 1 to step 3 twice: Clean the print head deeply. Step4 From the printer Deep Print Head Cleaning From the computer •...
  • Page 128 Adjusting Print Head Position Automatically • For macOS: Adjusting Print Head Position...
  • Page 129: Printing The Nozzle Check Pattern

    Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note • If the remaining ink level is low, the nozzle check pattern will not be printed correctly. If the remaining ink level is low, refill ink tanks.
  • Page 130: Examining The Nozzle Check Pattern

    Examining the Nozzle Check Pattern Examine the nozzle check pattern, and clean the print head if necessary. 1. Check if there are missing lines in the pattern A or horizontal white streaks in the pattern B. If there are missing lines in the pattern A: C: Good D: Bad (lines are missing) If there are horizontal white streaks in the pattern B:...
  • Page 131: Cleaning The Print Head

    Cleaning the Print Head Clean the print head if lines are missing or if horizontal white streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary. Check that printer is turned on.
  • Page 132: Deep Print Head Cleaning

    Deep Print Head Cleaning If print quality does not improve by the standard cleaning of the print head, clean the print head deeply. Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean the print head deeply only when necessary.
  • Page 133: Aligning The Print Head

    Aligning the Print Head If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Note • If the remaining ink level is low, the print head alignment sheet will not be printed correctly. If the remaining ink level is low, refill ink tanks.
  • Page 134: Cleaning

    Cleaning Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning the ADF (Auto Document Feeder) Cleaning Paper Feed Rollers Cleaning Inside the Printer (Bottom Plate Cleaning) Cleaning Cassette Pads...
  • Page 135: Cleaning Paper Feed Rollers

    Cleaning Paper Feed Rollers If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly. In this case, clean the paper feed roller. Cleaning will wear out the paper feed roller, so perform this only when necessary.
  • Page 136 Do not touch the paper feed rollers with your fingers. Paper feeding performance may be degraded. 3. Turn on the power, then clean the paper feed rollers again. If the problem is not resolved after cleaning the paper feed roller, contact your nearest Canon service center to request a repair.
  • Page 137: Cleaning Inside The Printer (Bottom Plate Cleaning)

    Cleaning Inside the Printer (Bottom Plate Cleaning) Remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. You need to prepare: a sheet of A4 or Letter-sized plain paper* * Be sure to use a new piece of paper.
  • Page 138 After inserting the cassette into the printer, the paper information registration screen is displayed on the LCD. Select A4 or Letter for Size:. 5. Open operation panel (A), pull out paper output tray (B), and then open output tray extension (C).
  • Page 139 Check the folded parts of the ejected paper. If they are smudged with ink, perform Bottom Plate Cleaning again. Note • When performing Bottom Plate Cleaning again, be sure to use a new piece of paper. If the problem is not resolved after performing cleaning again, the protrusions inside the printer may be stained.
  • Page 140: Overview

    Overview Safety Safety Precautions Regulatory Information WEEE (EU & EEA) Handling Precautions Canceling Print Jobs Legal Restrictions on Scanning/Copying Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply LCD and Operation Panel...
  • Page 141: Safety

    Safety Safety Precautions Regulatory Information WEEE (EU&EEA)
  • Page 142: Safety Precautions

    Safety Precautions Safety Precautions • This manual contains important notices and safety precautions about your printer. Do not use the printer in ways other than described in the accompanying manuals, as this may result in fire, electric shock or other unexpected accidents. •...
  • Page 143 water and obtain medical advice immediately. If ink gets into your eyes, flush them with water right away, and obtain medical advice immediately. If ink gets on your skin, wash the area with soap and water immediately. If irritation to your skin persists, obtain medical advice immediately.
  • Page 144 General Notices Choosing a Location Refer to "Specifications" in the Online manual for details on operating environment. • Do not install the printer in a location that is unstable or subject to excessive vibration. • Do not install the printer in locations that get very hot (direct sunlight, or close to a heating source), very humid or dusty locations, or outdoors.
  • Page 145: Regulatory Information

    Regulatory Information IMPORTANT SAFETY INSTRUCTIONS SAVE THESE INSTRUCTIONS When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: 1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool.
  • Page 146 20cm between the radiator and persons body (excluding extremities: hands, wrists, feet and ankles) and must not be colocated or operated with any other antenna or transmitter. Canon U.S.A., Inc. One Canon Park Melville, New York 11747...
  • Page 147 Manual, disconnect the equipment from the telephone line cable, turn off the power and disconnect the power cord. The telephone line cable should not be reconnected or the main power switch turned ON until the problem is completely resolved. Users should contact their local authorized Canon Facsimile Service Dealer for the servicing of equipment.
  • Page 148: Weee (Eu&Eea)

    For more information about where you can drop off your waste equipment for recycling, please contact your local city office, waste authority, approved WEEE scheme or your household waste disposal service. For more information regarding return and recycling of WEEE products, please visit www.canon- europe.com/weee.
  • Page 149 U kunt ook het schema voor de afvoer van afgedankte elektrische en elektronische apparatuur (AEEA) raadplegen. Ga voor meer informatie over het inzamelen en recyclen van afgedankte elektrische en elektronische apparatuur naar www.canon- europe.com/weee.
  • Page 150 RAEE autorizado o con el servicio de recogida de basuras doméstico. Si desea más información acerca de la devolución y reciclado de RAEE, visite la web www.canon-europe.com/weee. Només per a la Unió Europea i a l’Espai Econòmic Europeu (Noruega, Islàndia i Liechtenstein)
  • Page 151 Yderligere oplysninger om, hvor du kan bortskaffe dit elektronikaffald med henblik på genanvendelse, får du hos de kommunale renovationsmyndigheder. Yderligere oplysninger om returnering og genanvendelse af affald af elektrisk og elektronisk udstyr får du ved at besøge www.canon- europe.com/weee.
  • Page 152 Du kan få mer informasjon om hvor du kan avhende utrangert utstyr til resirkulering ved å kontakte lokale myndigheter, et godkjent WEEE-program eller husholdningens renovasjonsselskap. Du finner mer informasjon om retur og resirkulering av WEEE-produkter på www.canon-europe.com/weee. Vain Euroopan unionin sekä ETA:n (Norja, Islanti ja Liechtenstein) alueelle.
  • Page 153 Lisätietoja sähkö- ja elektroniikkalaiteromun keräyksestä ja kierrätyksestä on osoitteessa www.canon-europe.com/weee. Endast för Europeiska unionen och EES (Norge, Island och Liechtenstein) Den här symbolen visar att produkten enligt WEEE-direktivet (2012/19/EU) och nationell lagstiftning inte får sorteras och slängas som hushållsavfall. Den här produkten ska lämnas in på en därför avsedd insamlingsplats, t.ex.
  • Page 154 WEEE lub skontaktować się z przedsiębiorstwem zajmującym się wywozem odpadów domowych. Więcej informacji o zwracaniu i recyklingu zużytego sprzętu elektrycznego i elektronicznego znajduje się w witrynie www.canon-europe.com/weee. Platí len pre štáty Európskej únie a EHP (Nórsko, Island a Lichtenštajnsko)
  • Page 155 EEIA struktūru vai sadzīves atkritumu apsaimniekošanas iestādi. Lai saņemtu plašāku informāciju par elektrisko un elektronisko iekārtu nodošanu pārstrādei, apmeklējiet tīmekļa vietni www.canon-europe.com/weee. Tik Europos Sąjungai ir EEE (Norvegijai, Islandijai ir Lichtenšteinui) Šis ženklas reiškia, kad gaminio negalima išmesti su buitinėmis atliekomis, kaip yra nustatyta Direktyvoje...
  • Page 156 į savo miesto valdžios institucijas, atliekų tvarkymo organizacijas, patvirtintų EEĮ atliekų sistemų arba jūsų buitinių atliekų tvarkymo įstaigų atstovus. Išsamesnės informacijos apie EEĮ atliekų grąžinimo ir perdirbimo tvarką galite rasti apsilankę tinklalapyje www.canon- europe.com/weee. Samo za Evropsko unijo in EGP (Norveška, Islandija in Lihtenštajn) Ta simbol pomeni, da tega izdelka v skladu z direktivo OEEO (2012/19/EU) in državno zakonodajo ne...
  • Page 157 DEEE aprobată sau serviciul de colectare a deşeurilor menajere. Pentru mai multe informaţii privind returnarea şi reciclarea produselor DEEE, vizitaţi www.canon-europe.com/ weee. Samo za Europsku uniju i EEZ (Norveška, Island i Lihtenštajn) Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s kućnim otpadom sukladno WEEE Direktivi...
  • Page 158 će doprineti efikasnom korišćenju prirodnih resursa. Za više informacija o tome gde možete da predate vašu staru opremu radi recikliranje, vas molimo, da kontaktirate lokalne gradske vlasti, komunalne službe, odobreni plan reciklaže ili Gradsku čistoću. Za više informacija o vraćanju i recikliranju WEEE proizvoda, posetite stranicu www.canon-europe.com/weee.
  • Page 159: Handling Precautions

    Handling Precautions Canceling Print Jobs Legal Restrictions on Scanning/Copying Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High...
  • Page 160: Legal Restrictions On Scanning/Copying

    Legal Restrictions on Scanning/Copying Scanning, printing, copying, or modifying copies of the following may be punishable under law. This list is non-exhaustive. When in doubt, check with a local legal representative. • Paper money • Money orders • Certificates of deposit •...
  • Page 161: Printer Handling Precautions

    Printer Handling Precautions Be careful not to let anything get inside the document output slot. It may cause damage.
  • Page 162: Transporting Your Printer

    Transporting Your Printer When relocating the printer for changing your living place or repairing it, make sure of the following. Important • You cannot take ink out of ink tanks. • Check if the tank cap is completely inserted. If the ink tank cover is not completely closed, insert the tank cap properly.
  • Page 163 Note • When entering the transporting mode and proceeding with the procedure, the power is turned off automatically. 4. Open the scanning unit / cover. Important • Do not touch tubes or other parts inside the printer. This can cause trouble with the printer. 5.
  • Page 164 Important • Do not unplug the printer while the ON lamp is lit or flashing, as it may cause malfunction or damage to the printer, making the printer unable to print. 8. Open the scanning unit / cover again. 9. Remove the carriage stopper (A) and insert it all the way into the hole in the printer side. Pull the carriage stopper forward while pulling it up and insert it in the same orientation.
  • Page 165 16. Attach the protective material to the printer when packing the printer in the box. Important • We recommend to hold and carry out this printer as shown in the figure below. If you hold the cassette, it may fall out of the printer. Important •...
  • Page 166: When Repairing, Lending, Or Disposing Of The Printer

    For printers with fax capabilities, user information and speed dial numbers can be backed up to a computer by utilizing the Speed Dial Utility2 software before resetting the printer or deleting data. Backed up data can be restored to the repaired printer or another Canon printer. Registering Recipients Using Speed Dial Utility2 (Windows)
  • Page 167: Keeping Print Quality High

    Keeping Print Quality High The key to printing with the optimal printing quality is to prevent the print head from drying or clogging. Always observe the following rules for optimal printing quality. Note • Depending on the type of paper, ink may blur if you trace the printed area with a highlight pen or paint- stick, or bleed if water or sweat comes in contact with the printed area.
  • Page 168: Main Components And Their Use

    Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers, Letters, and Symbols...
  • Page 169: Main Components

    Main Components Front View Rear View Inside View Operation Panel...
  • Page 170: Front View

    Front View A: Paper Support Extend to load paper in the rear tray. B: Rear Tray Cover Open to load paper in the rear tray. C: Paper Guides Align with both sides of the paper stack. D: Feed Slot Cover Prevents anything from falling into the feed slot.
  • Page 171 J: Operation Panel Use to change the settings of the printer or to operate it. Operation Panel K: ADF (Auto Document Feeder) Load a document here. The documents loaded in the document tray are scanned automatically one sheet at a time. Loading Documents in the ADF (Auto Document Feeder) L: Document Feeder Cover Open when clearing jammed documents.
  • Page 172 P: Document Cover Open to load an original on the platen. Q: Platen Load an original here.
  • Page 173: Rear View

    Rear View A: USB Port Plug in the USB cable to connect the printer with a computer. B: Wired LAN Connector Plug in the LAN cable to connect the printer to a LAN. C: External Device Jack Connect an external device such as telephone or answering device. D: Telephone Line Jack Connect the telephone line.
  • Page 174: Inside View

    Inside View A: Scanning Unit / Cover Scans originals. Open to refill ink tanks and to remove jammed paper. B: Ink Tank Covers Open to refill ink tanks. C: Ink Tanks The black ink tank is on the left, and the color ink tanks (cyan, magenta, and yellow) are on the right. If any ink levels are low, refill the low tanks.
  • Page 175: Operation Panel

    Operation Panel A: ON button Turns the power on or off. Before turning on the power, make sure that the document cover is closed. Turning the Printer On and Off B: ON lamp Lights after flashing when the power is turned on. C: MENU button Displays the Copy menu, Scan menu, or Fax menu screen.
  • Page 176 M: OK button Finalizes the selection of a menu or setting item. This button is also used to resolve an error or ejects documents in the ADF (Auto Document Feeder). buttons Used to select a setting item. These buttons are also used for entering characters. Selecting a Menu or Setting Item O: Back button Returns the LCD to the previous screen.
  • Page 177: Power Supply

    Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug/Power Cord Unplugging the Printer...
  • Page 178: Checking That Power Is On

    Checking that Power Is On The ON lamp is lit when the printer is turned on. Even if the LCD is off, if the ON lamp is lit, the printer is on. Note • It may take a while for the printer to start printing immediately after you turn on the printer. •...
  • Page 179: Turning The Printer On And Off

    Turning the Printer On and Off Turning on the printer 1. Press the ON button to turn on the printer. The ON lamp flashes and then remains lit. Checking that Power Is On Note • It may take a while for the printer to start printing immediately after you turn on the printer. •...
  • Page 180 Important • When you unplug the power cord after turning off the printer, be sure to confirm that the ON lamp is off. Note • You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval.
  • Page 181: Checking The Power Plug/Power Cord

    Checking the Power Plug/Power Cord Unplug the power cord once a month to confirm that the power plug/power cord does not have anything unusual described below. • The power plug/power cord is hot. • The power plug/power cord is rusty. •...
  • Page 182: Unplugging The Printer

    Unplugging the Printer To unplug the power cord, follow the procedure below. Important • When you unplug the power cord, press the ON button, then confirm that the ON lamp is off. Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced.
  • Page 183: Lcd And Operation Panel

    LCD and Operation Panel The mode button (A) on the operation panel allows you to switch between the copy mode, scan mode, fax mode, and setup menu screen. Pressing the MENU button (B) in the respective modes shows the menu screen to select various functions or settings.
  • Page 184 If the icon appears on the LCD when the mode button (A) is pressed, it indicates that Wi-Fi is enabled and the printer is connected to the wireless router. Depending on the signal state, the icon will change. Signal strength: 81 % or more You can use the printer over Wi-Fi without any problems.
  • Page 185: Entering Numbers, Letters, And Symbols

    Entering Numbers, Letters, and Symbols Use the Numeric buttons to enter or edit such information as unit name, a recipient's name for the directory, etc. Switching the Input Mode Each time the Tone button is pressed, the input mode is switched. The current input mode appears at the upper right corner of the LCD.
  • Page 186 List of Characters Assigned to Each Numeric Button For Fax/Telephone Number, Name, Number of Copies Lowercase mode Uppercase mode Numeric mode Fax/Tele- Button (:a) (:A) (:1) phone no. abcåäáàãâæç ABCÅÄÁÀÃÂÆÇ defëéèê DEFËÉÈÊ gh i ï í ì î GH I Ï Í Ì Î mnoñøöóòõô...
  • Page 187 pqrs PQRS wxyz WXYZ . @ - _ SP*2 # ! " , ; : ^ ` = / | ' ? $ % & + ( ) [ ] { } < > \ Switch the input mode. *2 "SP" indicates a space.
  • Page 188: Changing Settings

    Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (macOS) Changing Settings from Operation Panel...
  • Page 189: Changing Printer Settings From Your Computer (Windows)

    Changing Printer Settings from Your Computer (Windows) Changing the Print Options Registering a Frequently Used Printing Profile Setting the Ink to be Used Managing the Printer Power Changing the Printer Operation Mode...
  • Page 190: Changing The Print Options

    Changing the Print Options You can change the detailed printer driver settings for print data that is sent from an application software. Check this check box if part of the image data is cut off, the paper source during printing differs from the driver settings, or printing fails.
  • Page 191: Registering A Frequently Used Printing Profile

    Registering a Frequently Used Printing Profile You can register the frequently used printing profile to Commonly Used Settings on the Quick Setup tab. Unnecessary printing profiles can be deleted at any time. Registering a Printing Profile 1. Open the printer driver setup window 2.
  • Page 192 Quick Setup tab. The name and icon are displayed in Commonly Used Settings. Important • To save the page size, orientation, and number of copies that was set in each sheet, click Options..., and check each item. Note • When you re-install the printer driver or upgrade the printer driver version, the print settings that are already registered will be deleted from Commonly Used Settings.
  • Page 193: Setting The Ink To Be Used

    Setting the Ink to be Used This feature enables you to specify which ink to use when printing. 1. Open the printer driver setup window 2. Click Print Options... on the Page Setup tab The Print Options dialog box appears. 3.
  • Page 194: Managing The Printer Power

    Managing the Printer Power This function allows you to manage the printer power from the Canon IJ Printer Assistant Tool. Power Off The Power Off function turns off the printer. When you use this function, you will not be able to turn the printer on from the Canon IJ Printer Assistant Tool.
  • Page 195 Note • When the printer is turned off, the Canon IJ Status Monitor message varies depending on the Auto Power On setting. When the setting is Enable, "Printer is standing by" is displayed. When the setting is Disable, "Printer is offline"...
  • Page 196: Changing The Printer Operation Mode

    Check this check box to prevent paper abrasion. Align heads manually Usually, the Print Head Alignment function in the Canon IJ Printer Assistant Tool is set to automatic head alignment, but you can change it to manual head alignment. If the printing results of automatic Print Head Alignment are not satisfactory, perform manual head alignment.
  • Page 197 Do not detect mismatched paper settings when printing from a computer When you print documents from your computer, the paper settings in the printer driver and the paper information registered on the printer do not match, this setting disables the message display and allows you to continue printing.
  • Page 198: Changing Settings From Operation Panel

    Changing Settings from Operation Panel Changing Settings from Operation Panel Setting Items on Operation Panel FAX settings Print settings LAN settings PictBridge settings Other dev. settings Language selection Firmware update Reset setting Feed settings Web service setup ECO settings Quiet setting System information...
  • Page 199: Changing Settings From Operation Panel

    Changing Settings from Operation Panel This section describes the procedure to change the settings in the Device settings screen, taking the steps to specify Prevent abrasion as an example. Note • The (asterisk) on the LCD indicates the current setting. Check that printer is turned on.
  • Page 200: Setting Items On Operation Panel

    Setting Items on Operation Panel Items for Printer FAX settings Other device settings Language selection Web service setup ECO settings Quiet setting Items for Paper/Printing Print settings PictBridge settings Feed settings Items for Maintenance/Management LAN settings Firmware update Reset setting System information...
  • Page 201: Fax Settings

    FAX settings Select this menu from Setup menu. Easy setup Add tel. number Fax user settings Adv. fax settings Auto print settings Security control Note • Before changing the settings, you can confirm the current settings by printing USER'S DATA LIST. Summary of Reports and Lists Easy setup The printer must be set up depending on your telephone line and use of the faxing function.
  • Page 202 Note • This setting may not be available depending on the country or region of purchase. • Tel. line auto select (China only) If you select ON, the telephone line type is selected automatically. If you select OFF, you can select the telephone line type manually. Setting Telephone Line Type Adv.
  • Page 203 • Color transmission When faxing color documents using the ADF (Auto Document Feeder), selects whether to convert them into black & white data if the recipient's fax device does not support color faxing. If you select If incompatible, end, the printer does not send color documents when the recipient's fax device does not support color faxing.
  • Page 204 33600 bps/14400 bps/9600 bps/4800 bps The fax reception start speed will be faster as the value is bigger. Note • The (asterisk) on the LCD indicates the current setting. • Some of settings are not available depending on the country or region of purchase. •...
  • Page 205 • Check RX fax info If you select ON, the printer checks whether the recipient's fax device information matches the dialed number. If it matches the number, the printer starts to send faxes. Preventing Mistransmission of Faxes • Hook setting If you select Enable, you can use the on hook dial function.
  • Page 206: Print Settings

    Print settings Select this menu from Device settings in Setup menu. • Prevent abrasion Use this setting only if the print surface becomes smudged. Important • Be sure to set this back to OFF after printing since it may result in lower printing speed or lower print quality.
  • Page 207: Lan Settings

    LAN settings Select this menu from Device settings in Setup menu. Wi-Fi Wireless Direct Wired LAN Print LAN details Wi-Fi • Wi-Fi enab./disable Enables or disables Wi-Fi. • Wi-Fi setup Selects the setup method for Wi-Fi connection. Note • You can also enter this setting menu by selecting Wi-Fi setup from the Setup menu screen and pressing the OK button.
  • Page 208 Wireless Direct • Switch WL Direct Enables/disables Wireless Direct. • Change name (SSID) Changes the identifier (SSID/the printer's name displayed on a Wi-Fi Direct compatible device) for Wireless Direct. • Change password Changes the password for Wireless Direct. • Confirm request Set whether the printer displays the confirmation screen when a Wi-Fi Direct compatible device is connecting the printer.
  • Page 209 Note • You cannot use the same printer name as that already used for other LAN connected devices. • You cannot use a hyphen for the initial or last character of the printer name. • TCP/IP settings Performs IPv4 or IPv6 setting. •...
  • Page 210 Selecting Enable allows you to print via the network with the IPP protocol. • PictBridge commun. Setting items for printing from a PictBridge (Wi-Fi) compliant device. ◦ Enable/disable Selecting Enable allows you to print from a PictBridge (Wi-Fi) compliant device. ◦...
  • Page 211: Other Dev. Settings

    Other dev. settings Select this menu from Device settings in Setup menu. • Date/time setting Sets the current date and time. Setting Sender Information Important • If a power failure occurs or you unplug the power cord, the date/time settings will be reset. •...
  • Page 212 • Key repeat Enables/Disables continuous input by pressing and holding down the button when setting the number of copies, the zoom ratio, etc. • Orig. remov. remind. Selects whether the printer will display the reminder screen in case you forget to remove the original from the platen after scanning.
  • Page 213: Language Selection

    Language selection Changes the language for LCD messages and menus. Japanese / English / German / French / Italian / Spanish / Portuguese / Dutch / Danish / Norwegian / Swedish / Finnish / Russian / Ukrainian / Polish / Czech / Slovene / Hungarian / Slovak / Croatian / Romanian / Bulgarian / Turkish / Greek / Estonian / Latvian / Lithuanian / Simplified Chinese / Korean / Traditional Chinese / Indonesian / Vietnamese...
  • Page 214: Firmware Update

    Firmware update Select this menu from Device settings in Setup menu. You can update the firmware of the printer, check the firmware version, or perform settings of a notification screen. Important • When you use this function, make sure the printer is connected to the internet. Note •...
  • Page 215: Reset Setting

    Reset setting Select this menu from Device settings in Setup menu. Returns all settings you made to the printer back to the default. However, some data may not be changed, depending on the current usage state of your printer. Important •...
  • Page 216 3. Press the OK button after deleting all the numbers and the letters.
  • Page 217: Feed Settings

    Feed settings Select this menu from Setup menu. By registering the paper size and the media type loaded on the rear tray or in the cassette, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs from the print settings.
  • Page 218: Web Service Setup

    Web service setup Select this menu from Setup menu. • Connection setup The following setting items are available. ◦ GoogleCloudPrint Registers/Deletes the printer to/from Google Cloud Print. • DNS server setup Performs settings for a DNS server. Select Auto setup or Manual setup. If you select Manual setup, follow the display on the LCD to perform settings.
  • Page 219: Eco Settings

    ECO settings This setting allows you to turn on/off the printer automatically to save electricity. Turning off Printer Automatically Turning on Printer Automatically Using Two-sided Printing Turning off Printer Automatically You can enable the printer to turn off automatically when no operation is made or no printing data is sent to the printer for a specified period of time.
  • Page 220 Using Two-sided Printing Follow the procedure below to use duplex printing. Check that printer is turned on. 2. Press the Setup button. The Setup menu screen is displayed. 3. Select ECO settings and then press the OK button. 4. Select 2-sidedPrintSetting and then press the OK button. 5.
  • Page 221: Quiet Setting

    Quiet setting Enables this function on the printer if you want to reduce the operating noise, such as when printing at night. In addition, you can specify the time range to reduce the operating noise. Important • Set the current date and time in advance. Setting Sender Information Follow the procedure below to perform setting.
  • Page 222: System Information

    System information Select this menu from Setup menu. • Current version Displays the current firmware version. • Printer name Displays the printer name currently specified. • Serial number Displays the printer serial number. • Printed sheet count Displays the printed sheet count in increments of 50 sheets. (Ex: In case of 25 sheets, [1-50] is displayed.)
  • Page 223: Specifications

    Specifications General Specifications Interface USB Port: Hi-Speed USB * Network Port: Wired LAN: 100BASE-TX / 10BASE-T Wi-Fi: IEEE802.11n / IEEE802.11g / IEEE802.11b * A computer that complies with Hi-Speed USB standard is required. Since the Hi-Speed USB interface is fully upwardly compatible with USB 1.1, it can be used at USB 1.1.
  • Page 224 (Automatic fallback) Transmission speed Black: Approx. 3 seconds/page at 33.6 kbps (Based on ITU-T No.1 chart for US specifications and Canon FAX Standard chart No.1 for others, both in standard mode.) Color: Approx. 1 minute/page at 33.6 kbps (Based on Canon COLOR FAX TEST SHEET.)
  • Page 225 • Recipient (max. 20 destinations) • Group dial (max. 19 destinations) Regular dialing (with Numeric buttons) Automatic redialing Manual redialing (max. 10 destinations) Others Activity report (after every 20 transactions) Sequential broadcasting (max. 21 destinations) Rejected numbers (max. 10 destinations) Err reduction (VoIP) * * For details, see "Err reduction (VoIP)"...
  • Page 226 The necessary amount of hard disk space may be changed without notice. Other Supported OS iOS, Android, Windows 10 Mobile Some functions may not be available with the supported OS. Refer to the Canon web site for details. Mobile Printing Capability Apple AirPrint Google Cloud Print...
  • Page 227: Information About Paper

    Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area...
  • Page 228: Supported Media Types

    Canon website. • Genuine Canon paper is not available in some countries or regions. Note that in the United States, Canon paper is not sold by model number. Instead, purchase paper by name.
  • Page 229 Paper other than genuine Canon paper • Plain Paper (including recycled paper) • Envelopes*1 • Greeting Card*1 *1 Printing to this paper from the operation panel or from a PictBridge (Wi-Fi) compliant device is not supported. Paper Load Limit Paper Settings on the Printer Driver and the Printer (Media Type)
  • Page 230 • Envelope DL • Nagagata 3 • Nagagata 4 • Yougata 4 • Yougata 6 • Card 2.17"x3.58" Special sizes Special page sizes must be within the following limits: • rear tray ◦ Minimum size: 2.17 x 3.51 in. (55.0 x 89.0 mm) ◦...
  • Page 231: Paper Load Limit

    Note • Page sizes and media types differ depending on the country or region where the paper is sold. For details on page sizes and media types, access the Canon website. Paper Load Limits of Rear Tray and Cassette Genuine Canon Paper Paper for printing documents: Media Name <Model No.>...
  • Page 232 Paper other than Genuine Canon Paper Common Name Rear Tray Cassette Plain Paper (including recycled paper)*1 Approx. 100 sheets (Legal: Approx. 250 sheets 10 sheets) Envelopes 10 envelopes Greeting Card Letter, 7"x10"(18x25cm): 1 sheet *1 Normal feeding at maximum capacity may not be possible with some types of paper, or under very high or low temperature or humidity.
  • Page 233: Unsupported Media Types

    Unsupported Media Types Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the printer to jam or malfunction. • Folded, curled, or wrinkled paper • Damp paper • Paper thinner than a postcard, including plain paper or notepad paper cut to a small size (when printing on paper smaller than A5) •...
  • Page 234: Handling Paper

    Handling Paper • Be careful not to rub or scratch the surfaces of any types of paper when handling. • Hold the paper as closely as possible to its edges and try not to touch the printing surface. The print quality may be degraded if the printing surface is smudged with sweat or oil that comes from your hands.
  • Page 235: Economy Mode

    ◦ Measurement images: Color printing: A4 color document ISO/IEC24712 Black & white printing: A4 monochrome document ISO/IEC19752 ◦ Measurement method: Canon original ◦ Paper type: Plain paper ◦ Print driver setting: Setting to the default for plain paper, setting Grayscale Printing to ON when measuring in black and white.
  • Page 236: Printing

    Printing Printing from Computer Printing from Smartphone/Tablet Printing Using Operation Panel Printing from Digital Camera Paper Settings...
  • Page 237: Printing From Computer

    Printing from Computer Printing from Application Software (Windows Printer Driver) Printing from Application Software (macOS AirPrint) Printing Using Canon Application Software Printing Using a Web Service...
  • Page 238: Printing From Application Software (Windows Printer Driver)

    Printing from Application Software (Windows Printer Driver) Basic Printing Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Printer Driver Description Updating the MP Drivers...
  • Page 239: Basic Printing Setup

    Basic Printing Setup This section describes settings on the Quick Setup tab used for basic printing. Basic Printing Setup Check that printer is turned on Load paper in printer 3. Open printer driver's setup screen 4. Select frequently used settings On the Quick Setup tab, use Commonly Used Settings to select from predefined print settings.
  • Page 240 Important • The print quality selections will differ depending on which print setting you select. Note • Selecting Economy in Print Quality reduces black ink consumption. This means that you can print more than if you have Standard selected. The Economy setting does not affect the amount of color ink consumed. Economy and Standard will consume the same amount of color ink.
  • Page 241 Important • The paper source settings that can be selected may differ depending on the paper type and size. 7. Click OK The printer will now print using these settings. Important • When you select Always Print with Current Settings, the settings on the Quick Setup, Main, and Page Setup tabs are saved, and those settings are used in subsequent printings.
  • Page 242 Note • If the paper settings in the printer driver differ from the paper information registered on the printer, an error may occur. For instructions on what to do if an error occurs, see "Paper Settings." To check the current printer settings or to apply the printer settings to the printer driver, display the Quick Setup tab, click Printer Media Information..., and specify the settings in the dialog box that appears.
  • Page 243: Paper Settings On The Printer Driver And The Printer (Media Type)

    Media Type in the printer driver the printer Canon Red Label Superior <WOP111> Plain Paper Plain paper Canon Océ Office Colour Paper <SAT213> Plain Paper Plain paper High Resolution Paper <HR-101N> High Resolution Paper High Res Canon genuine papers (Photo Printing) Paper information reg- Media name <Model No.>...
  • Page 244 Commercially available papers Paper information registered on the Media name Media Type in the printer driver printer Plain Paper (including recycled paper) Plain Paper Plain paper Envelopes Envelope Envelope Greeting Cards Inkjet Greeting Card Others...
  • Page 245: Paper Settings On The Printer Driver And The Printer (Paper Size)

    Paper Settings on the Printer Driver and the Printer (Paper Size) When you use this printer, selecting a paper size that matches the print purpose will help you achieve the best print results. You can use the following paper sizes on this printer. Printer Paper Size in the printer driver Cassette paper information registered on the printer Letter 8.5"x11"...
  • Page 246 Custom Size Others...
  • Page 247: Various Printing Methods

    Various Printing Methods Setting a Page Size and Orientation Setting the Number of Copies and Printing Order Perform Borderless Printing Scaled Printing Page Layout Printing Tiling/Poster Printing Duplex Printing Setting Up Envelope Printing Printing on Postcards...
  • Page 248: Setting A Page Size And Orientation

    Setting a Page Size and Orientation The paper size and orientation are essentially determined by the application software. When the page size and orientation set for Page Size and Orientation on the Page Setup tab are same as those set with the application software, you do not need to select them on the Page Setup tab.
  • Page 249: Setting The Number Of Copies And Printing Order

    Setting the Number of Copies and Printing Order You can also set the number of copies on the Quick Setup tab. 1. Open the printer driver setup window 2. Specify the number of copies to be printed For Copies on the Page Setup tab, specify the number of copies to be printed. 3.
  • Page 250 • Print from Last Page: /Collate: • Print from Last Page: /Collate: 4. Click OK When you perform print, the specified number of copies will be printed with the specified printing order. Important • When the application software that you used to create the document has the same function, specify the settings on the printer driver.
  • Page 251: Perform Borderless Printing

    Perform Borderless Printing The borderless printing function allows you to print data without any margin by enlarging the data so that it extends slightly off the paper. In standard printing, margins are created around the document area. However, in borderless printing function, these margins are not created. When you want to print data such as a photo without providing any margin around it, set borderless printing.
  • Page 252 Click OK when the confirmation message appears. When a message prompting you to change the media type appears, select a media type from the list and click OK. 3. Check the paper size Check the Page Size list. When you want to change it, select another page size from the list. The list displays only sizes that can be used for borderless printing.
  • Page 253 Expanding the Range of the Document to Print Setting a large amount of extension allows you to perform borderless printing with no problems. However, the portion of the document extending off the paper range will not be printed and for this reason, the subjects around the perimeter of a photo may not be printed.
  • Page 254: Scaled Printing

    Scaled Printing 1. Open the printer driver setup window 2. Set scaled printing Select Scaled from the Page Layout list on the Page Setup tab. 3. Select the paper size of the document Using Page Size, select the page size that is set with your application software. 4.
  • Page 255 • Specify a scaling factor Directly type in a value into the Scaling box. The current settings are displayed in the settings preview on the left side of the printer driver. 5. Click OK When you perform print, the document will be printed with the specified scale. Important •...
  • Page 256 Note • Selecting Scaled changes the printable area of the document.
  • Page 257: Page Layout Printing

    Page Layout Printing The page layout printing function allows you to print more than one page image on a single sheet of paper. 1. Open the printer driver setup window 2. Set page layout printing Select Page Layout from the Page Layout list on the Page Setup tab. The current settings are displayed in the settings preview on the left side of the printer driver.
  • Page 258 Page Layout To change the number of pages to be printed on a single sheet of paper, select the number of pages from the list. Page Order To change the page arrangement order, select a placement method from the list. Page Border To print a page border around each document page, check this check box.
  • Page 259: Tiling/Poster Printing

    Tiling/Poster Printing The tiling/poster printing function allows you to enlarge image data, divide it into several pages, and print these pages on separate sheets of paper. You can also paste the pages together to create a large print like a poster. Setting Tiling/Poster Printing 1.
  • Page 260 4. Set the number of image divisions and the pages to be printed If necessary, click Specify..., specify the following settings in the Tiling/Poster Printing dialog box, and then click OK. Image Divisions Select the number of divisions (vertical x horizontal). As the number of divisions increases, the number of sheets used for printing increases.
  • Page 261 In the settings preview on the left of the Page Setup tab, click the pages that do not need to be printed. The pages that were clicked are deleted, and only the pages to be printed are displayed. Note • Click the deleted pages to display them again. •...
  • Page 262: Duplex Printing

    Duplex Printing You can also set duplex printing in Additional Features on the Quick Setup tab. Performing Automatic Duplex Printing You can perform the duplex printing without having to turn over the paper. 1. Open the printer driver setup window 2.
  • Page 263 Use normal-size printing Print without reducing the page. Use reduced printing Reduce the page slightly during printing. 5. Specify the side to be stapled The best Stapling Side is selected automatically from the Orientation and Page Layout settings. To change the setting, select another stapling side from the list. 6.
  • Page 264 3. Select the layout Select Normal-size, Fit-to-Page, Scaled, or Page Layout from the Page Layout list. 4. Specify the side to be stapled The best Stapling Side is selected automatically from the Orientation and Page Layout settings. To change the setting, select another stapling side from the list. 5.
  • Page 265 • After printing the front page, there is an ink drying wait time before starting to print the back page (Operation stops temporarily). Do not touch the paper during this time. You can change the ink drying wait time at Custom Settings in the Canon IJ Printer Assistant Tool. Related Topic...
  • Page 266: Setting Up Envelope Printing

    • If Envelope Com 10, Envelope DL, Yougata 4 4.13"x9.25", or Yougata 6 3.86"x7.48" is selected for Printer Paper Size, the printer rotates the paper 90 degrees to the left to print, regardless of the Rotate 90 degrees left when orientation is [Landscape] setting for Custom Settings in the Canon IJ Printer Assistant Tool.
  • Page 267 To hide the guide messages, check the Do not show this message again check box. To show the guide again, click the View Printer Status button on the Maintenance tab, and start the Canon IJ Status Monitor. Then click Envelope Printing from Display Guide Message of the Option menu to enable the setting.
  • Page 268: Printing On Postcards

    Printing on Postcards Load postcard on the printer 2. Open the printer driver setup window 3. Select commonly used settings Display the Quick Setup tab, and for Commonly Used Settings, select Standard. 4. Select the media type For Media Type, select Ink Jet Hagaki (A), Ink Jet Hagaki, Hagaki K (A), Hagaki K, Hagaki (A), or Hagaki.
  • Page 269 • If you want to display a guide message when performing postcard printing, open the Maintenance tab and click View Printer Status to start the Canon IJ Status Monitor. On the Option menu, choose Display Guide Message and click Hagaki Printing to enable the setting.
  • Page 270: Overview Of The Printer Driver

    Overview of the Printer Driver Canon IJ Printer Driver Opening Printer Driver's Setup Screen Canon IJ Status Monitor Instructions for Use (Printer Driver)
  • Page 271: Canon Ij Printer Driver

    Canon IJ Printer Driver The Canon IJ printer driver (simply called printer driver below) is software that you install onto your computer so that it can communicate with the printer. The printer driver converts the print data created by your application software into data that your printer can understand, and sends the converted data to the printer.
  • Page 272: Opening Printer Driver's Setup Screen

    Opening Printer Driver's Setup Screen You can display the printer driver's setup screen from your application software or by clicking the printer icon. Displaying the Printer Driver's Setup Screen from Your Application Software Perform this procedure to set up the print settings during printing. 1.
  • Page 273: Canon Ij Status Monitor

    • The information displayed on the Canon IJ Status Monitor may differ depending on the country or region where you are using your printer. When Errors Occur The Canon IJ Status Monitor is automatically displayed if an error occurs (e.g., if the printer runs out of paper or if the ink is low).
  • Page 274 In such cases, take the appropriate action as described.
  • Page 275: Instructions For Use (Printer Driver)

    Instructions for Use (Printer Driver) This printer driver is subject to the following restrictions. Keep the following points in mind when using the printer driver. Restrictions on the Printer Driver • Depending on the document type to be printed, the paper feed method specified in the printer driver may not operate correctly.
  • Page 276 2. Open the printer driver setup window, and on the Page Setup tab, set Page Size to the same paper size that you specified in Word. 3. Set the Page Layout that you want, and then click OK to close the window. 4.
  • Page 277: Printer Driver Description

    Printer Driver Description Quick Setup Tab Description Main Tab Description Page Setup Tab Description Maintenance Tab Description Canon IJ Status Monitor Description...
  • Page 278: Quick Setup Tab Description

    Quick Setup Tab Description The Quick Setup tab is for registering commonly used print settings. When you select a registered setting, the printer automatically switches to the preset items. Commonly Used Settings The names and icons of frequently used printing profiles are registered. When you select a printing profile according to the purpose of the document, settings that match the purpose are applied.
  • Page 279 If Page Size, Orientation, and Copies were set from the application software, those settings have priority. Envelope If you select this setting for printing an envelope, Media Type is set automatically to Envelope. In the Envelope Size Setting dialog box, select the size of the envelope to be used. Greeting Card When selected for printing a greeting card, the Media Type is automatically set to Inkjet Greeting Card.
  • Page 280 and click Specify..Then in the Page Layout Printing dialog box that appears, specify the Page Order. 4-on-1 Printing Prints four pages of the document, side by side, on one sheet of paper. To change the page sequence, click the Page Setup tab, select Page Layout for Page Layout, and click Specify..
  • Page 281 Prints the document by rotating it 90 degrees relative to the paper feed direction. You can change the rotation direction by going to the Canon IJ Printer Assistant Tool, opening the Custom Settings dialog box, and then using Rotate 90 degrees left when orientation is [Landscape] check box.
  • Page 282 Cassette Paper is always supplied from the cassette. Important • Depending on the media type and size, the Paper Source settings that can be selected may differ. Copies Specifies the number of copies you want to print. You can specify a value from 1 to 999. Important •...
  • Page 283 Save Commonly Used Settings dialog box Select the icons of the printing profiles to be registered to Commonly Used Settings, and change the items to be saved in the printing profiles. Icon Select the icon for the printing profile you wish to save. The selected icon appears, with its name, in the Commonly Used Settings list on the Quick Setup tab.
  • Page 284 Media Type Displays the Media Type that is currently set on the printer. To apply the displayed setting to the printer driver, click Set. Page Size Displays the Page Size that is currently set on the printer. To apply the displayed setting to the printer driver, click Set. Related Topics Basic Printing Setup Setting a Page Size and Orientation...
  • Page 285: Main Tab Description

    Main Tab Description The Main tab allows you to create a basic print setup in accordance with the media type. Unless special printing is required, normal printing can be performed just by setting the items on this tab. Settings Preview The paper illustration shows how the original will be laid out on a sheet of paper.
  • Page 286 Print Quality Selects your desired printing quality. Select one of the following to set the print quality level that is appropriate for the purpose. Important • Depending on the Media Type settings, the same print results may be produced even if the Print Quality is changed.
  • Page 287 Preview before printing Shows what the print result will look like before you actually print the data. Check this check box to display a preview before printing. Defaults Restores all the settings you have changed to their default values. Clicking this button restores all the settings on the current screen to their default values (factory settings).
  • Page 288 Important • When Grayscale Printing is checked on the Main tab, Cyan, Magenta, and Yellow appear grayed out and are unavailable. Brightness Selects the brightness of your print. You cannot change the levels of pure white and black. However, the brightness of the colors between white and black can be changed.
  • Page 289 • When Grayscale Printing is checked on the Main tab, Color Correction appears grayed out and is unavailable. Driver Matching With Canon Digital Photo Color, you can print sRGB data with color tints that most people prefer. Adjusts the colors by using an ICC profile when printing.
  • Page 290 Important • If the application software is set so that ICM is disabled, ICM is unavailable for Color Correction and the printer may not be able to print the image data properly. None Disables color adjustment with the printer driver. Related Topics Setting the Print Quality Level (Custom) Adjusting Color Balance...
  • Page 291: Page Setup Tab Description

    Prints the document by rotating it 90 degrees relative to the paper feed direction. You can change the rotation direction by going to the Canon IJ Printer Assistant Tool, opening the Custom Settings dialog box, and then using Rotate 90 degrees left when orientation is...
  • Page 292 To rotate the document 90 degrees to the left when printing, select the Rotate 90 degrees left when orientation is [Landscape] check box. Rotate 180 degrees Prints the document by rotating it 180 degrees against the paper feed direction. The width of print area and the amount of extension that are configured in other application software will be reversed vertically and horizontally.
  • Page 293 Page Layout Multiple pages of document can be printed on one sheet of paper. Specify... Opens the Page Layout Printing dialog box. Click this button to set details on page layout printing. Tiling/Poster This function enables you to enlarge the image data and divide the enlarged data into several pages to be printed.
  • Page 294 Important • If the application used to create your document has a similar function, specify the number of copies with the application without specifying it here. Print from Last Page Check this check box when you want to print from the last page in order. If you do this, you do not need to sort the pages into their correct order after printing.
  • Page 295 Preview Icon Shows the settings made on the Page Layout Printing dialog box. You can check what the print result will look like before you actually print the data. Page Layout Specifies the number of document pages to fit on one sheet. Page Order Specifies the document orientation to be printed on a sheet of paper.
  • Page 296 Booklet Printing dialog box This dialog box allows you to set how to bind the document as a booklet. Printing only on one side and printing a page border, can also be set in this dialog box. The settings specified in this dialog box can be confirmed in the settings preview on the printer driver. Preview Icon Shows the settings made on the Booklet Printing dialog box.
  • Page 297 In this case, check this function. Important • When this function is enabled, normally the paper feeding method cannot be changed from the Canon IJ Preview. Ungroup Papers Sets the display method of Media Type, Page Size, and Printer Paper Size.
  • Page 298 Print after creating print data by page The print data is created in page units, and printing starts after the processing of one page of print data is complete. If a printed document contains unintended results such as streaks, selecting this check box may improve the results.
  • Page 299 Define Stamp... Opens the Stamp Settings dialog box. You can check the details of a selected stamp or save a new stamp. Place stamp over text Sets how the stamp is to be printed over the document. Check the Stamp check box to enable this. Check this check box to print a stamp over the printed document page.
  • Page 300 For Date/Time/User Name, the creation date/time and user name of the printed object are displayed in Stamp Text. Important • Stamp Text appears grayed out and is unavailable if Date/Time/User Name is selected. TrueType Font Selects the font for the stamp text string. Style Selects the font style for the stamp text string.
  • Page 301 Position Specifies the stamp position on the page. Selecting Custom from the list allows you to enter values for the X-Position and Y-Position coordinates directly. Rotation Specifies the angle of rotation for the stamp. The angle can be set by entering the number of degrees.
  • Page 302 Select File... Opens the dialog box to open a file. Click this button to select a bitmap file (.bmp) to be used as the background. Layout Method Specifies how the background image is to be placed on the paper. When Custom is selected, you can set coordinates for X-Position and Y-Position. Intensity Adjusts the intensity of the bitmap to be used as a background.
  • Page 303: Maintenance Tab Description

    Maintenance Tab Description The Maintenance tab allows you to start the Canon IJ Printer Assistant Tool or check the status of the printer. Maintenance and Preferences Canon IJ Printer Assistant Tool is started. You can perform printer maintenance or change the settings of the printer.
  • Page 304 Important • If the font for displaying the language of your choice is not installed in your system, the characters will be garbled.
  • Page 305: Canon Ij Status Monitor Description

    Canon IJ Status Monitor Description The Canon IJ Status Monitor displays the printer status and the printing progress. The printer status is shown by the icons and messages in the status monitor. Features of the Canon IJ Status Monitor The Canon IJ Status Monitor has the following functions: Onscreen display of printer status The status monitor displays the printer status in real-time.
  • Page 306 Ink Model Number You can look up the correct ink model number for your printer. Option Menu If a printer message appears, select Enable Status Monitor to start the Canon IJ Status Monitor. Select Enable Status Monitor to use the following commands: Always Display Current Job Displays the Canon IJ Status Monitor whenever a document is being printed.
  • Page 307 Displays the For secure communication window. This window allows you to download the route certificate, register it to the browser, and disable warning displays. Help Menu Select this menu to display Help information for the Canon IJ Status Monitor including version and copyright information.
  • Page 308: Installing The Mp Drivers

    Installing the MP Drivers You can access our web site through the Internet and download the latest MP Drivers for your model. 1. Turn off the printer 2. Start the installer Double-click the icon of the downloaded file. The installation program starts. Important •...
  • Page 309: Printing Using Canon Application Software

    Printing Using Canon Application Software Easy-PhotoPrint Editor Guide...
  • Page 310: Printing From Smartphone/Tablet

    Printing from Smartphone/Tablet Printing from iPhone/iPad/iPod touch (iOS) Printing from Smartphone/Tablet (Android) Printing from Windows 10 Mobile Device Printing/Scanning with Wireless Direct...
  • Page 311: Printing/Scanning With Wireless Direct

    Printing/Scanning with Wireless Direct You can connect devices (e.g. computer, smartphone, or tablet) to the printer by two methods below. • Wireless connection (connecting devices via a wireless router) • Direct wireless connection (connecting devices using Wireless Direct) This section describes Wireless Direct, which allows you to print or scan by connecting the devices to the printer directly.
  • Page 312 The Wireless Direct is enabled and a device can be connected to the printer wirelessly. Note • You can check the following on the Wireless router info screen. Use the button to select an item you want to check and then press the OK button. Network name(SSID): Identifier Security protocol: Security setting and password WL Direct dev.
  • Page 313 • For more on printing or scanning from a device via Wi-Fi, refer to the device's or application's instruction manual. • You can print/scan from your smartphone or tablet by installing Canon PRINT Inkjet/SELPHY. Download it from App Store and Google Play.
  • Page 314 Change password • Manual setup 1. Select Manual setup and then press the OK button. 2. Enter new password and then press the OK button. • Auto update 1. Select Auto update and then press the OK button. 2. Select Yes and then press the OK button. 3.
  • Page 315: Paper Settings

    Paper Settings By registering the paper size and the media type loaded on the rear tray or in the cassette, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs from the print settings.
  • Page 316 • When you insert the cassette: The screen to register the cassette paper information is displayed. Register the page size according to the paper loaded in the cassette. * You can load only plain paper in the cassette. Important • For more on the proper combination of paper settings you can specify by the printer driver for Windows and on the LCD: Paper Settings on the Printer Driver and the Printer (Media Type) Paper Settings on the Printer Driver and the Printer (Paper Size)
  • Page 317 When you start printing or copying, a message is displayed. Pressing the OK button displays the paper setting specified for printing or copying under the message. Please choose one of the following. Note • Depending on the setting, the choices below may not be displayed. Print on set paper Select if you want to print/copy on the paper loaded without changing the paper settings.
  • Page 318 Default Setting for Displaying the Message which Prevents Misprinting • When you print/copy using the operation panel of the printer or when you print from smartphone/tablet: The message which prevents misprinting is enabled by default. To change the setting: Feed settings •...
  • Page 319: Copying

    Copying Reducing/Enlarging Copies Making Copies Basics Two-Sided Copying Collated Copying Special Copy Menu Copying Using Smartphone or Tablet...
  • Page 320: Making Copies

    Making Copies This section describes the basic procedure to perform standard copying. Check that printer is turned on. Load paper. 3. Press the COPY button. The Copy standby screen is displayed. Load original document on platen or in ADF (Auto Document Feeder). 5.
  • Page 321 Adding the Copying Job (Reserve copy) If you load the original on the platen, you can add the copying job while printing (Reserve copy). The screen like shown below is displayed when you can reserve copy. Load the original on the platen and press the same button (the Color button or the Black button) as the one which you previously pressed.
  • Page 322: Setting Items For Copying

    Setting Items for Copying You can change the copy settings such as the page size, media type, and intensity. In the copy mode, press the MENU button, use the button to select a setting item, then press the OK button. Use the button to adjust each setting item, then press the OK button.
  • Page 323 Note • Some of setting items are not available depending on the country or region of purchase. • Media type Select the media type of the loaded paper. • Paper Source Select a paper source (Rear tray/Cassette/Auto) where paper is loaded. Note •...
  • Page 324 • Collate Select whether to obtain sorted printouts when making multiple copies of a multi-paged original. Collated Copying Note • This setting item is displayed when standard copying is selected. • 2-sided Select whether to perform two-sided copying. Note • This setting item is displayed only when 2-sided copy is selected for Special copy. Two-Sided Copying •...
  • Page 325: Scanning

    Scanning Scanning from Computer (macOS) Scanning from Computer (Windows) Scanning from Operation Panel Scanning Using Smartphone/Tablet...
  • Page 326: Scanning From Computer (Windows)

    Scanning from Computer (Windows) Scanning According to Item Type or Purpose (IJ Scan Utility) IJ Scan Utility Features Scanning Easily (Auto Scan) Basics Scanning Documents and Photos Creating/Editing PDF Files Setting Passwords for PDF Files Editing Password-Protected PDF Files Scanning Using Application Software (ScanGear) Scanning Tips Positioning Originals (Scanning from Computer) Network Scan Settings...
  • Page 327: Scanning According To Item Type Or Purpose (Ij Scan Utility)

    Scanning According to Item Type or Purpose (IJ Scan Utility) IJ Scan Utility Features Scanning Easily (Auto Scan) Basics Scanning Documents and Photos Creating/Editing PDF Files Setting Passwords for PDF Files Editing Password-Protected PDF Files...
  • Page 328: Ij Scan Utility Features

    IJ Scan Utility Features Use IJ Scan Utility to scan and save documents, photos, or other items at one time by simply clicking the corresponding icon. Multiple Scanning Modes Auto allows for one click scanning with default settings for various items. Document will sharpen text in a document or magazine for better readability, and Photo is best suited for scanning photos.
  • Page 329 Note • To set the applications to integrate with, see Settings Dialog Box.
  • Page 330: Scanning Easily (Auto Scan)

    Scanning Easily (Auto Scan) Auto Scan allows for automatic detection of the type of the item placed on the platen or ADF (Auto Document Feeder). Important • The following types of items may not be scanned correctly. In that case, adjust the cropping frames (scan areas) in whole image view of ScanGear (scanner driver), and then scan again.
  • Page 331: Scanning Documents And Photos

    Scanning Documents and Photos Scan items placed on the platen with settings suitable for documents or photos. Save documents in formats such as PDF and JPEG, and photos in formats such as JPEG and TIFF. 1. Place the item on the platen. Positioning Originals (Scanning from Computer) 2.
  • Page 332: Creating/Editing Pdf Files

    Creating/Editing PDF Files You can create PDF files by scanning items placed on the platen or ADF (Auto Document Feeder). Add, delete, rearrange pages or make other edits in the created PDF files. Important • You can create or edit up to 100 pages of a PDF file at one time. •...
  • Page 333 5. Click (Scan) on Toolbar. Scanning starts. Note • To open a file saved on the computer, click Open... from the File menu, and then select the file you want to edit. • You can switch the view with the Toolbar buttons. For details, see PDF Edit Screen. 6.
  • Page 334 When deleting pages: Click the page you want to delete, and then click (Delete Page) on the Toolbar. Note • These buttons appear when two or more pages have been created. 8. Select Save As... in File menu. The Save dialog box appears. 9.
  • Page 335: Scanning Using Application Software (Scangear)

    Scanning Using Application Software (ScanGear) What Is ScanGear (Scanner Driver)? Starting ScanGear (Scanner Driver) Scanning in Basic Mode ScanGear (Scanner Driver) Screens General Notes (Scanner Driver) Important • Available functions and settings vary depending on your scanner or printer.
  • Page 336: What Is Scangear (Scanner Driver)

    What Is ScanGear (Scanner Driver)? ScanGear (scanner driver) is software required for scanning documents. Use the software to specify the output size, image corrections, and other settings. ScanGear can be started from IJ Scan Utility or applications that are compatible with the standard TWAIN interface.
  • Page 337 Advanced Mode Use the Advanced Mode tab to scan by specifying the color mode, output resolution, image brightness, color tone, and other settings.
  • Page 338: Starting Scangear (Scanner Driver)

    Starting ScanGear (Scanner Driver) Use ScanGear (scanner driver) to make image corrections and color adjustments when scanning. Start ScanGear from IJ Scan Utility or other applications. Note • If you have more than one scanner or have a network compatible model and changed the connection from USB connection to network connection, set up the network environment.
  • Page 339: Scanning In Basic Mode

    Scanning in Basic Mode Use the Basic Mode tab to scan easily by following these simple on-screen steps. To scan multiple documents at one time from the Platen, see Scanning Multiple Documents at One Time with ScanGear (Scanner Driver). When scanning from the ADF (Auto Document Feeder), preview is not available. Important •...
  • Page 340 Important • Some applications do not support continuous scanning from the ADF. For details, see the application's manual. Note • To scan magazines containing many color photos, select Magazine (Color). 3. Click Preview. Preview image appears in the Preview area. Important •...
  • Page 341 Note • Colors are adjusted based on the document type selected in Select Source. 4. Set Destination. Note • Skip ahead to Step 7 if an ADF option is selected in Select Source. 5. Set Output Size. Output size options vary with the selected Destination. 6.
  • Page 342: Scangear (Scanner Driver) Screens

    ScanGear (Scanner Driver) Screens Basic Mode Tab Advanced Mode Tab...
  • Page 343: Basic Mode Tab

    Basic Mode Tab Use the Basic Mode tab to scan easily by following these simple on-screen steps. This section describes the settings and functions available on the Basic Mode tab. (1) Settings and Operation Buttons (2) Toolbar (3) Preview Area Note •...
  • Page 344 Document (Color) ADF Duplex (only for models supporting ADF duplex scanning) Scan both sides of documents from the ADF in color. Document (Grayscale) ADF Duplex (only for models supporting ADF duplex scanning) Scan both sides of documents from the ADF in black and white. Important •...
  • Page 345 "OCR software" is software that converts text scanned as an image into text data that can be edited in word processors and other programs. Output Size Select an output size. Output size options vary by the item selected in Destination. Flexible Adjust the cropping frames (scan areas) freely.
  • Page 346 Deleting: Select the output size you want to delete in Output Size List, and then click Delete. Click Save to save the items listed in Output Size List. Important • Predefined output sizes such as A4 and 1024 x 768 pixels cannot be deleted. Note •...
  • Page 347 Correct gutter shadow Corrects shadows that appear between pages when scanning open booklets. Important • Be sure to see Gutter Shadow Correction for precautions and other information on using this function. Color Pattern... Adjust the image's overall color. Correct colors that have faded due to colorcast or other reasons and reproduce natural colors while previewing color changes.
  • Page 348 • The image returns to its original state when you preview again. (Rotate Right) Rotates the preview image 90 degrees clockwise. • The result will be reflected in the scanned image. • The image returns to its original state when you preview again. (Auto Crop) Displays and adjusts the cropping frame automatically to the size of the document displayed in the Preview area.
  • Page 349 When (Thumbnail) is displayed on Toolbar: Cropping frames are specified according to the document size, and thumbnails of scanned images appear. Only the images with the checkbox selected will be scanned. Note • When multiple images are previewed, different outlines indicate different selection status. Focus Frame (thick blue outline): The displayed settings will be applied.
  • Page 350 Note • Create cropping frame(s) on the displayed image. In thumbnail view, one cropping frame can be created per image. In whole image view, multiple cropping frames can be created. Adjusting Cropping Frames (ScanGear) Related Topic Scanning in Basic Mode...
  • Page 351: Advanced Mode Tab

    Advanced Mode Tab This mode allows you to make advanced scan settings such as the color mode, output resolution, image brightness, and color tone. This section describes the settings and functions available on the Advanced Mode tab. (1) Settings and Operation Buttons (2) Toolbar (3) Preview Area Important...
  • Page 352 Enter Setting Name and click Add; the name appears in Favorite Settings List. When you click Save, the item appears in the Favorite Settings list and can be selected, along with the predefined items. To delete an item, select it in Favorite Settings List and click Delete. Click Save to save the settings displayed in Favorite Settings List.
  • Page 353 Note • Zoom rescans the document and displays high-resolution image in Preview. • (Enlarge/Reduce) on the Toolbar zooms in on the preview image quickly. However, the resolution of the displayed image will be low. Preview Performs a trial scan. Scan Starts scanning.
  • Page 354 In thumbnail view: In whole image view: (Thumbnail) / (Whole Image) Switches the view in the Preview area. (3) Preview Area (Clear) Deletes the preview image from the Preview area. It also resets the Toolbar and color adjustment settings. (Crop) Allows you to specify the scan area by dragging the mouse.
  • Page 355 (Uncheck All Frames) Available when two or more frames are displayed. Deselects the checkboxes of the images in thumbnail view. (Select All Frames) Available when two or more frames are displayed. Selects the images in thumbnail view and outlines them in blue. (Select All Cropping Frames) Available when two or more cropping frames are specified.
  • Page 356 Note • When multiple images are previewed, different outlines indicate different selection status. Focus Frame (thick blue outline): The displayed settings will be applied. Selected Frame (thin blue outline): The settings will be applied to the Focus Frame and Selected Frames simultaneously. To select multiple images, click them while pressing the Ctrl key.
  • Page 357: General Notes (Scanner Driver)

    General Notes (Scanner Driver) ScanGear (scanner driver) is subject to the following restrictions. Keep these points in mind when using it. Scanner Driver Restrictions • When using the NTFS file system, the TWAIN data source may not be invoked. This is because the TWAIN module cannot be written to the winnt folder for security reasons.
  • Page 358 • When scanning Platen size images into Microsoft Office 2003 (Word, Excel, PowerPoint, etc.), click Custom Insert in the Insert Picture from Scanner or Camera screen. Otherwise, images may not be scanned correctly. • When scanning images into Microsoft Office 2007/Microsoft Office 2010 (Word, Excel, PowerPoint, etc.), use Microsoft Clip Organizer.
  • Page 359: Scanning Tips

    Scanning Tips Positioning Originals (Scanning from Computer) Network Scan Settings IJ Network Scanner Selector EX2 Menu and Setting Screen...
  • Page 360: Positioning Originals (Scanning From Computer)

    Positioning Originals (Scanning from Computer) This section describes how to load originals on the platen or ADF (Auto Document Feeder) for scanning. If items are not placed correctly they may not be scanned correctly. Important • Be sure to observe the following when loading the original on the platen. Failure to observe the following may cause the scanner to malfunction or the platen glass to break.
  • Page 361 Important Important • Large items (such as A4 size photos) that cannot be • For the portions in which items cannot be scan- placed away from the edges/arrow (alignment mark) of ned, see Loading Originals. the platen may be saved as PDF files. To save in a for- mat other than PDF, scan by specifying the data format.
  • Page 362 2. Open document tray (A). 3. Slide the paper guides (B) all the way out. 4. Load document with side to scan facing up in document tray. Insert the document until it stops. 5. Adjust document guide (B) to match width of document. Do not slide the document guide too hard against the document.
  • Page 363: Network Scan Settings

    • If the icon is not displayed in the notification area on the desktop, follow the procedure below to start. Windows 10: From the Start menu, click (All apps >) Canon Utilities > IJ Network Scanner Selector EX2. Windows 8.1:...
  • Page 364 Search charm, then search for "IJ Network Scanner Selector EX2". Windows 7: From the Start menu, click All Programs > Canon Utilities > IJ Network Scanner Selector EX2 > IJ Network Scanner Selector EX2. The icon appears in the notification area on the desktop, and the Scan-from-PC Settings screen appears.
  • Page 365 • If the icon is not displayed in the notification area on the desktop, follow the procedure below to start. Windows 10: From the Start menu, click (All apps >) Canon Utilities > IJ Network Scanner Selector EX2. Windows 8.1: Click IJ Network Scanner Selector EX2 on the Start screen.
  • Page 366 4. Select your scanner or printer from Scanners and click OK. Select the MAC address of your scanner or printer. Note • When multiple scanners are connected via a network, you can select up to three scanners. 5. In the Scan-from-PC Settings screen, click OK. Note •...
  • Page 367: Faxing

    Faxing Preparing for Faxing Registering Recipients Sending Faxes Using Operation Panel of Sending Faxes from Computer (Windows) Printer Sending Faxes from Computer (Mac OS) Receiving Faxes Other Useful Fax Functions...
  • Page 368: Preparing For Faxing

    Preparing for Faxing Connect the printer to the telephone line and set up the printer before using the faxing functions. Then specify the basic setting such as sender information, date/time, and daylight saving time. Important • If the Power Disconnects: If there is a power failure or if you accidentally unplug the power cord, the date/time settings will be reset.
  • Page 369: Connecting Telephone Line

    Connecting Telephone Line The connection method differs depending on your telephone line. • If you connect the printer to wall telephone line directly/If you connect the printer with the xDSL splitter: Basic Connection (Connecting with General Telephone line) • If you connect the printer to another line such as an xDSL: Connecting Various Lines If the connection is incorrect, the printer cannot send/receive faxes.
  • Page 370 When you connect the telephone to the printer, make sure that the printer is turned off, connect one end of the modular cable to the external device jack near the "EXT." mark of the printer, then connect the other end to the telephone line jack of the telephone. Important •...
  • Page 371 Note • xDSL is the generic term for the high speed digital communication technology with telephone line such as ADSL/HDSL/SDSL/VDSL. • Connecting to an Internet Telephone A: Digital Subscriber Line B: xDSL modem (splitter may not be built-in to the modem) C: Broadband router compatible with Internet Telephone D: Computer E: Telephone or answering machine...
  • Page 372 Note • When connecting to the xDSL line, select the same line type as you are subscribing to in Telephone line type. Setting Telephone Line Type • Connecting to an ISDN Line For details on ISDN (Integrated Service Digital Network) connection and settings, refer to the manuals supplied with your terminal adapter or dial-up router.
  • Page 373: Setting Telephone Line Type

    Setting Telephone Line Type Before using your printer, make sure you set the correct telephone line type for your telephone line. If you are unsure of your telephone line type, contact your telephone company. For xDSL or ISDN connections, contact the telephone company or service provider to confirm your line type. Important •...
  • Page 374 7. Press the FAX button to return to the Fax standby screen. Setting the Telephone Line Type Manually in China This section describes the procedure to set the telephone line type manually in China. Check that printer is turned on. 2.
  • Page 375: Setting Receive Mode

    Setting Receive Mode Set the receiving operation (receiving mode). For details on how to set the receive mode: Setting Receive Mode You can select the appropriate mode. For details on the selectable receive mode: About Receive Mode For details on the advanced settings of the receive mode: Advanced Settings of Receive Mode Note •...
  • Page 376 About Receive Mode • DRPD is available only in the US and Canada. • Network switch may not be available depending on the country or region of purchase. • Refer to Receiving Faxes for information on receiving faxes or the procedure for each receive mode.
  • Page 377 • Fax only mode Select when not receiving voice calls. Receiving operation: 1. When a fax incomes, the printer will receive the fax automatically. Advanced Settings of Receive Mode You can specify the advanced settings of each receive mode. Note •...
  • Page 378 Use the button or the Numeric buttons to specify the number of times the external device rings when incoming. • Advanced setting in DRPD You can specify the following setting items. ◦ DRPD: Fax ring pat. Sets the distinctive ring pattern of a call that the printer assumes is a fax call. If you subscribe to a DRPD service, set the ring pattern to match the pattern assigned by your telephone company.
  • Page 379 The confirmation screen asking whether to make advanced settings is displayed. 6. Select Yes, then press the OK button. 7. Select DRPD: Fax ring pat., then press the OK button. The DRPD: Fax ring pat. screen is displayed. 8. Select the ring pattern that your telephone company assigned to your fax number, then press the OK button.
  • Page 380: Setting Sender Information

    Setting Sender Information You can set the sender information such as user information and date/time. About Sender Information Setting Date and Time Setting Daylight Saving Time (Summer Time) Registering User Information About Sender Information If the unit name and unit fax/telephone number are registered, they are printed with date and time as sender information on the recipient's fax.
  • Page 381 Setting Date and Time This section describes the procedure to set the date and time. Check that printer is turned on. 2. Press the Setup button. The Setup menu screen is displayed. 3. Select Device settings, then press the OK button. 4.
  • Page 382 2. Press the Setup button. The Setup menu screen is displayed. 3. Select Device settings, then press the OK button. 4. Select Other dev. settings, then press the OK button. 5. Select DST setting, then press the OK button. 6. Select ON, then press the OK button. To disable summer time, select OFF.
  • Page 383 9. Use the button to move the cursor under the desired position, use the Numeric buttons to enter the time (in 24-hour format) when summer time ends, then press the OK button. Precede single digits with a zero. 9. Press the FAX button to return to the Fax standby screen. Registering User Information This section describes the procedure to register the user information.
  • Page 384 3. Press the OK button. Note • You can enter the name up to 24 characters, including spaces. • For details on how to enter or delete characters: Entering Numbers, Letters, and Symbols 7. Press the FAX button to return to the Fax standby screen.
  • Page 385: Registering Recipients

    Registering Recipients Registering Recipients Using Operation Panel of Printer Registering Recipients Using Speed Dial Utility2 (Windows) Registering Recipients Using Speed Dial Utility2 (macOS)
  • Page 386: Registering Recipients Using Operation Panel Of Printer

    Registering Recipients Using Operation Panel of Printer Registering recipients in the printer's directory in advance allows you to dial fax/telephone numbers simply. The following methods to register are available: • Recipient registration Registering the recipient's fax/telephone number and name allows you to send a fax by selecting a registered recipient in the printer directory.
  • Page 387: Registering Fax/Telephone Number Of Recipients

    Registering Fax/Telephone Number of Recipients Before you can use the printer's directory, you need to register the recipients' fax/telephone numbers. Follow the procedure below to register the recipients' fax/telephone numbers. Check that printer is turned on. 2. Press the FAX button. The Fax standby screen is displayed.
  • Page 388 The fax/telephone number selected from the outgoing call logs is displayed. 2. Check the fax/telephone number, then press the OK button. The fax/telephone number is registered to the printer and the screen to enter the recipient's name is displayed. • From incoming log is selected as the registration method: The screen to select the fax/telephone number or the name from the incoming call logs is displayed.
  • Page 389 If you select a name on From incoming log in step 9, the name may be already entered. If you do not change the name, go to step 11. Note • You can enter the name up to 16 characters, including spaces. Entering Numbers, Letters, and Symbols 11.
  • Page 390: Registering Recipients In Group Dial

    Registering Recipients in Group Dial If you register two or more registered recipients to a group dial, you can send the same document successively to all recipients registered to the group dial. Check that printer is turned on. 2. Press the FAX button. The Fax standby screen is displayed.
  • Page 391 You can choose a recipient with the two methods. The method can be switched by pressing the button. • When Add to group is displayed on the LCD: Use the button to select a recipient's ID number to register to the group dial. •...
  • Page 392 11. Press the OK button to finalize registration. Note • To register another group, select an unregistered ID number and operate in the same procedure. • To return to the Fax standby screen, press the FAX button. • You can check the recipients you have registered to the group dial by printing GROUP DIAL TELEPHONE NO.
  • Page 393: Changing Registered Information

    Changing Registered Information To change information registered for recipient and group dial, follow the procedure below. Check that printer is turned on. 2. Press the FAX button. The Fax standby screen is displayed. 3. Press the MENU button. The Fax menu screen is displayed. 4.
  • Page 394 Note • This registration method may not be available depending on the country or region of purchase. ◦ Enter directly is selected as the registration method: The editing screen is displayed. Change the recipient's fax/telephone number, then press the OK button. Note •...
  • Page 395: Deleting Registered Information

    Deleting Registered Information To delete information registered for recipient and group dial, follow the procedure below. Check that printer is turned on. 2. Press the FAX button. The Fax standby screen is displayed. 3. Press the MENU button. The Fax menu screen is displayed. 4.
  • Page 396: Printing List Of Registered Destinations

    Printing List of Registered Destinations You can print a list of the fax/telephone numbers and can keep it near the printer to refer to when dialing. Check that printer is turned on. Load paper. 3. Press the FAX button. The Fax standby screen is displayed. 4.
  • Page 397: Registering Recipients Using Speed Dial Utility2 (Windows)

    Registering Recipients Using Speed Dial Utility2 (Windows) About Speed Dial Utility2 Speed Dial Utility2 is a utility for forwarding the telephone directory registered on the printer to a computer and registering/changing it on the computer. In addition, you can register the telephone directory edited on the computer to the printer.
  • Page 398: Starting Up Speed Dial Utility2

    1. Make sure printer is turned on. 2. Start up Speed Dial Utility2. • For Windows 10, click Start button and select All apps, Canon Utilities, and then Speed Dial Utility2. • For Windows 8.1 or Windows 8, select Speed Dial Utility2 on the Start screen to start Speed Dial Utility2.
  • Page 399: Speed Dial Utility2 Dialog Box

    Speed Dial Utility2 Dialog box The following items are on the Speed Dial Utility2 dialog box. 1. Printer Name: Selects the printer for editing the telephone directory using Speed Dial Utility2. Behind printer name, printer's MAC address is displayed. Note •...
  • Page 400 Displays the registered information selected for Setting Item List:. Note • By clicking on the item name, you can sort the display order. 5. Edit.../Select All/Delete Edits the item that selected for Setting Item List:, or deletes the item, or selects all the items. When multiple items on the registered information list are selected, you cannot use the Edit...
  • Page 401: Saving Registered Telephone Directory On Printer To Your Computer

    Saving Registered Telephone Directory on Printer to Your Computer Follow the procedure below to save the telephone directory (includes recipients' name, recipients' fax/ telephone number, group dial, user's name, user's fax/telephone number, and rejected numbers) that registered on the printer to the computer. Start up Speed Dial Utility2.
  • Page 402: Registering A Fax/Telephone Number Using Speed Dial Utility2

    Registering a Fax/telephone Number Using Speed Dial Utility2 Follow the procedure below to register fax/telephone numbers. Note Before you register fax/telephone numbers using Speed Dial Utility2, make sure that no fax operations are in progress. Start up Speed Dial Utility2. 2.
  • Page 403 1. Enter group name. 2. Select a code you want to add to group dial, and then click Add >>. Note • You can only add the numbers that have already been registered. 6. Click OK. To continue registering fax/telephone numbers or a group dial, repeat steps 4 to 6. •...
  • Page 404: Changing A Fax/Telephone Number Using Speed Dial Utility2

    Changing a Fax/telephone Number Using Speed Dial Utility2 Follow the procedure below to change fax/telephone numbers. Note • Before you change fax/telephone numbers using Speed Dial Utility2, make sure that no fax operations are in progress. Start up Speed Dial Utility2. 2.
  • Page 405 2. Add or delete a member to/from group dial. To add a member: Select a code to add to group dial, and then click Add >>. To delete a member: Select a code to delete from group dial, and then click << Delete. 5.
  • Page 406: Deleting A Fax/Telephone Number Using Speed Dial Utility2

    Deleting a Fax/telephone Number Using Speed Dial Utility2 Follow the procedure below to delete fax/telephone numbers. Note • Before you delete fax/telephone numbers using Speed Dial Utility2, make sure that no fax operations are in progress. Start up Speed Dial Utility2. 2.
  • Page 407: Changing Sender Information Using Speed Dial Utility2

    Changing Sender Information Using Speed Dial Utility2 Follow the procedure below to change the user's name or fax/telephone number. Start up Speed Dial Utility2. 2. Select a printer from Printer Name: list box, and then click Display Printer Settings. 3. Click User Information Setting from Setting Item List:. The user's information is displayed.
  • Page 408: Registering/Changing Rejected Number Using Speed Dial Utility2

    Registering/Changing Rejected Number Using Speed Dial Utility2 Follow the procedure below to register, change, or delete rejected numbers. Start up Speed Dial Utility2. 2. Select a printer from Printer Name: list box, and then click Display Printer Settings. 3. Click Rejected Number Setting from Setting Item List:. The list of rejected numbers is displayed.
  • Page 409: Registering Telephone Directory Has Been Saved On Your Computer To Printer

    Registering Telephone Directory Has been Saved on Your Computer to Printer You can load the data of the telephone directory (RSD file, *.rsd) and register it to your printer. The data of the telephone directory (RSD file, *.rsd) that is exported from other printer can be loaded and registered to your printer.
  • Page 410: Sending Faxes Using Operation Panel Of Printer

    Sending Faxes Using Operation Panel of Printer Sending Faxes by Entering Fax/Telephone Number Basic Resending Faxes (Redialing Busy Number) Setting Items for Sending Faxes...
  • Page 411: Sending Faxes By Entering Fax/Telephone Number

    Sending Faxes by Entering Fax/Telephone Number This section describes dialing and sending faxes directly by entering the fax/telephone numbers. Important • It may be possible that faxes will reach unintended recipients due to the misdialing or incorrect registration of fax/telephone numbers. When you send important documents, we recommend that you send them after speaking on the telephone.
  • Page 412 button: By pressing this button once, "#" is entered. By pressing this button one more time, "P" is entered. 6. Press the Black button or the Color button. The printer starts scanning the document. Important • Color transmission is available only when the recipient's fax device supports color faxing. •...
  • Page 413 • Do not unplug the power cord until all documents are sent. If you unplug the power cord, all unsent documents stored in the printer's memory are lost.
  • Page 414: Resending Faxes (Redialing Busy Number)

    Resending Faxes (Redialing Busy Number) There are two methods of redialing: Automatic redialing and Manual redialing. • Automatic Redialing If you send a document and the recipient's line is busy, the printer will redial the number after a specified interval. Automatic Redialing •...
  • Page 415 Manual Redialing Follow the procedure below for manual redialing. Check that printer is turned on. 2. Press the FAX button. The Fax standby screen is displayed. Load documents on platen or in ADF (Auto Document Feeder). 4. Adjust the scan contrast and resolution as necessary. Setting Items for Sending Faxes 5.
  • Page 416: Setting Items For Sending Faxes

    Setting Items for Sending Faxes If you select Fax TX settings after pressing the MENU button on the Fax standby screen, you can specify the settings of the scan contrast and the scan resolution. Adjust the scan contrast and resolution following the procedure below. 1.
  • Page 417 Note • When sending a color fax, documents are always scanned in the same resolution (200 x 200 dpi). The image quality (compression rate) is determined by which scan resolution is selected, except that Extra fine and Photo provide the same image quality. 7.
  • Page 418: Sending Faxes From Computer (Windows)

    Sending Faxes from Computer (Windows) Sending a FAX (Fax Driver) Basic Creating an Address Book (Fax Driver) Edit or Remove a Recipient from an Address Book (Fax Driver) Search for a Recipient in an Address Book (Fax Driver) Cannot Send Faxes from Computer How to Open the Setting Screen of the Fax Driver General Notes (Fax Driver)
  • Page 419: Sending A Fax (Fax Driver)

    2. Open the document you want to fax with an application (such as Notepad), and then click the Print command. (The command is Print... on the File menu.) 3. In Select Printer or Name in the Print dialog box, select Canon XXX series FAX (where "XXX" is the model name).
  • Page 420 6. Select a recipient from Recipient Name in the Select Recipient from Address Book dialog box, then click Set as Recipient. The selected recipient is reflected in Recipient in the Send Fax dialog box. Important • You cannot specify a recipient if there is no recipient registered in the address book. Register the recipient in the address book and reopen the address book.
  • Page 421 For details on valid characters, see "General Notes (Fax Driver)." You can send faxes even if only the Fax Number is entered. You can register the recipient you entered to the address book by clicking Add to Address Book..For details on how to register recipients in the address book, see "Creating an Address Book (Fax Driver)."...
  • Page 422: Creating An Address Book (Fax Driver)

    Creating an Address Book (Fax Driver) By using the address book, you can send a fax by simply specifying a recipient from it. You can register the recipient's name, fax number and other information in the address book. Registering a recipient (WAB contact) in the address book You can register an individual recipient (Contact) in the address book.
  • Page 423 4. Select Contact in the New Entry dialog box, then click OK. Note • For faxing, you can only specify the Contact (one recipient). You cannot specify a Distribution List. 5. On Name and E-mail tab of Properties dialog box, enter First and Last. The recipient's name will be printed at the top of the fax received by the recipient.
  • Page 424 6. Enter the fax number on the Home or Work tab, then click OK. An individual recipient (Contact) is registered in the address book. Note • You can also register a recipient by clicking the Add to Address Book... button on the Send Fax dialog box after entering the recipient.
  • Page 425 Advanced settings, then click OK. 3. From the Start menu, select XXXX (user name), then double-click AppData > Roaming > Canon > MP5 to open the folder. 4. Double-click the ".wab" file. The address book will be reflected in Windows Vista automatically.
  • Page 426: Edit Or Remove A Recipient From An Address Book (Fax Driver)

    Edit or Remove a Recipient from an Address Book (Fax Driver) You can change the recipients' names, fax numbers and other information, or delete recipients registered in the address book. Editing Recipients in an address book Open the print settings dialog box of the fax driver. 2.
  • Page 427 Removing Recipients from an address book Open the print settings dialog box of the fax driver. 2. Click Address Book... in the displayed dialog box. 3. Select the recipient you want to delete from the Address Book dialog box, then click Delete.
  • Page 428 4. When a confirmation message is displayed, click Yes.
  • Page 429: Search For A Recipient In An Address Book (Fax Driver)

    1. Open the document you want to fax with an application (such as Notepad), and then click the Print command. (The command is Print... on the File menu.) 2. In Select Printer or Name in the Print dialog box, select Canon XXX series FAX (where "XXX" is the model name).
  • Page 430 5. Enter the name of the recipient you want to search for in Search by Recipient in the Select Recipient from Address Book dialog box. If the entered name is found, the recipient will be displayed in the contact list with its name selected. While the name is selected, click Set as Recipient to enter it as the recipient.
  • Page 431: Cannot Send Faxes From Computer

    Cannot Send Faxes from Computer Is the power turned on? Check 1 You cannot send faxes if the power is turned off. Press the ON button to turn the power on. If you disconnected the power cord without turning off the power (one of the buttons on the operation panel is lit), reconnecting it turns on the power.
  • Page 432 Note • For details on how to change the recipients registered in the address book, see "Edit or Remove a Recipient from an Address Book (Fax Driver)." Does an error occur during transmission? Check 6 Check if a message is displayed in the computer screen. If displayed, check the message, then resolve the error.
  • Page 433: How To Open The Setting Screen Of The Fax Driver

    • Windows 10/Windows 8.1/Windows 8/Windows 7: 1. Select Control Panel > Hardware and Sound > Devices and Printers. 2. Right-click the Canon XXX series icon or Canon XXX series FAX icon and select Printing Preferences, then Canon XXX series FAX. (Where "XXX" is the model name.)
  • Page 434 • Windows Vista: 1. Select Control Panel > Hardware and Sound > Printers. 2. Right-click the Canon XXX series FAX icon (where "XXX" is the model name) and select Properties.
  • Page 435: General Notes (Fax Driver)

    • The fax driver does not work correctly if you uncheck the Enable printer pooling option on the Ports tab of the Canon XXX series FAX Properties dialog box (where "XXX" is the model name). Check that the option is checked.
  • Page 436: Receiving Faxes

    Receiving Faxes Receiving Faxes Changing Paper Settings Substitute Reception in Printer's Memory...
  • Page 437: Receiving Faxes

    Receiving Faxes This section describes the preparation necessary for receiving a fax and how to receive a fax. Preparing for Receiving a Fax Prepare for receiving a fax according to the following procedure. Check that printer is turned on. 2. Press the FAX button. The Fax standby screen is displayed.
  • Page 438 Advanced Settings of Receive Mode • If the printer was not able to print a received fax, the printer stores the unprinted fax in its memory (Substitute Reception). Substitute Reception in Printer's Memory When Tel. priority mode is selected: • When the call is a fax: The telephone will ring when a call incomes.
  • Page 439 If the answering mode is turned off on the answering machine, pick up the handset. If you hear the fax tone, wait for at least 5 seconds after it stops, then hang up the handset. If Manual/auto switch of the advanced setting is set to ON, set RX start time to longer than the time before the answering machine starts playing the answering message.
  • Page 440 When DRPD or Network switch is selected: • When the call is a fax: The telephone will ring when a call incomes. The printer will receive the fax automatically when the fax ring pattern is detected. Note • You can change the number of times to ring the telephone. Advanced Settings of Receive Mode •...
  • Page 441: Changing Paper Settings

    Changing Paper Settings This printer prints received faxes to paper loaded in the printer beforehand. You can use the operation panel to change the paper settings for printing faxes. Make sure that the settings are appropriate for the loaded paper. Important •...
  • Page 442 Note • The (asterisk) on the LCD indicates the current setting. Page size Select the page size from A4, Letter, or Legal. Note • Some of page sizes are not available depending on the country or region of purchase. Media type The paper type is set to Plain paper.
  • Page 443: Substitute Reception In Printer's Memory

    Substitute Reception in Printer's Memory The printer prints the received fax automatically by default. And furthermore, the printer stores the received fax in its memory. When the faxes are stored in the printer's memory, the FAX Memory lamp is lit or flashes. In the following conditions, the received fax is not printed automatically, only is stored in the printer's memory.
  • Page 444 If you use the fax capabilities, make sure sufficient ink remains in the ink tank in advance. In addition, we recommend you refill the ink tank early so that ink does not become insufficient while fax printing is in progress. Visually inspect the remaining ink in the printer's ink tank. Moreover, we recommend you check printed pages immediately after faxes are received.
  • Page 445: Other Useful Fax Functions

    Other Useful Fax Functions Document Stored in Printer's Memory...
  • Page 446: Document Stored In Printer's Memory

    Document Stored in Printer's Memory The faxes will be stored in the printer's memory automatically when they are received. However, printer's memory has an upper limit on the number of faxes or subjects it can contain. When the printer's memory is full, faxes stored latest will overwrite those stored earliest.
  • Page 447 However, the printer's memory has an upper limit on the number of faxes or subjects it can contain. When the amount of stored fax reaches the upper limit of the printer's memory, faxes stored latest will overwrite those stored earliest. As long as paper is loaded, the printer will perform printing even when the ink remaining is insufficient.
  • Page 448: Printing Document In Printer's Memory

    Printing Document in Printer's Memory You can print a specified document in the printer's memory or print all the received documents in its memory at a time. When printing a specified document, you specify it by its transaction number. If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.
  • Page 449 : Indicates a color document. : Indicates the document during transmission. : Indicates the document sent with sequential broadcasting. • By pressing the button or the Tone button, the transaction number displayed on the LCD is switched to transaction time or fax/telephone number. Specify the document and print it following the procedure below.
  • Page 450: Deleting Document In Printer's Memory

    Deleting Document in Printer's Memory You can delete a specified document in the printer's memory or delete all the documents in its memory at a time. Note • When deleting a specified document, you specify it by its transaction number (TX/RX no.). If you do not know the transaction number for your target document, print the list of documents (MEMORY LIST) first.
  • Page 451 • By pressing the button or the Tone button, the transaction number displayed on the LCD is switched to transaction time or fax/telephone number. Specify the document and delete it following the procedure below. 1. Select the transaction number (TX/RX no.) of the document you want to delete, then press the OK button.
  • Page 452: Frequently Asked Questions

    Frequently Asked Questions Cannot Find Printer on Network Cannot Find Printer while Using Wi-Fi Network Key (Password) Unknown Network Cannot Print or Connect For other questions about network, click here. Printer Does Not Print Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/Streaks or Lines Printout Results Are Unsatisfactory Print List of Support Code for Error (Paper Jams)
  • Page 453 Ink Does Not Come Out List of Support Code for Error (Paper Jams) Printer Does Not Pick up or Feed the Paper/"No Paper" Error Automatic Duplex Printing Problems Paper Does Not Feed from Paper Source Specified in Printer Driver (Windows) Printout Results Are Unsatisfactory Scanning Problems (Windows) Scanning Problems (macOS)
  • Page 454 Scanning Problems (Windows) Scanning Problems (macOS) Faxing Problems Mechanical Problems Installation and Download Problems Errors and Messages If You Cannot Solve a Problem Repairing Your Printer Check the State of the Print Head...
  • Page 455: Network Settings And Common Problems

    Network Settings and Common Problems Here are frequently asked questions on network. Select a connection method you are using, or you want to use. Wireless LAN Wireless Direct Wired LAN Wireless LAN Cannot Find Printer Cannot Find Printer while Using Wi-Fi Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) Cannot Proceed beyond Printer Connection Screen Printer is Not Found by Printer Find Screen of Setup...
  • Page 456 Cannot Connect Smartphone/Tablet to Wireless Router Checking Wireless Router Network Name (SSID) for Smartphone/Tablet Setting Up Using Smartphone/Tablet Cannot Print/Scan from Smartphone/Tablet Downloading Canon PRINT Inkjet/SELPHY Problems while Using Printer Message Appears on Computer During Setup Printer Prints Slowly Wireless Direct...
  • Page 457 LAN Setting Tips/Changing LAN Settings Forgot Administrator Password of Printer Checking Network Information Restoring to Factory Defaults Default Network Settings Connects to Another Computer via LAN/Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of LAN Connection/Reconfiguration Method of Wi-Fi Connection Checking Status Code Problems while Using Printer Message Appears on Computer During Setup...
  • Page 458: Network Communication Problems

    Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems...
  • Page 459: Cannot Find Printer On Network

    Cannot Find Printer on Network While performing printer setup: Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) Cannot Proceed beyond Printer Connection Screen While using printer: Cannot Find Printer while Using Wi-Fi...
  • Page 460: Cannot Find Printer On Check Printer Settings Screen During Setup (Windows)

    Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) If the printer cannot be found and the Check Printer Settings screen appears after searching the printer by Automatic search on the Search for Printers screen during driver setup, click Redetect and search for the printer again by the IP address on the Search for Printers screen.
  • Page 461: Power Status

    Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Power Status Are printer and network device (router, etc.) turned on? Make sure the printer is turned on. Checking that Power Is On Make sure network device (router, etc.) is turned on. If printer or network device is off: Turn on printer or network device.
  • Page 462: Pc Network Connection

    Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking PC Network Connection Can you view any web pages on your computer? Make sure the computer and network device (router, etc.) are configured and the computer is connected to the network.
  • Page 463: Printer's Wi-Fi Settings

    Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Printer's Wi-Fi Settings Is printer set to allow wireless communication? Make sure the icon is displayed on the LCD when the mode button is pressed. If icon is not displayed: The printer is not set to allow wireless communication.
  • Page 464: Wi-Fi Environment

    Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Wi-Fi Environment Is the printer connected to the wireless router? Use the icon on the LCD when the mode button is pressed to make sure the printer is connected to the wireless router.
  • Page 465 Printing Network Settings For details, see the instruction manual supplied with the wireless router or contact the manufacturer. After taking measures above, click Redetect on the Check Printer Settings screen to redetect the printer. If the printer is found, follow the instructions on the screen to continue to set up network communication. If the printer cannot be detected, the printer is not connected to the wireless router.
  • Page 466: Printer's Ip Address

    Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Printer's IP Address Is printer's IP address specified correctly? If printer's IP address is not specified correctly, the printer may not be found. Make sure whether printer's IP address is not used for another device. To check the printer's IP address, print out the network settings information.
  • Page 467: Security Software Settings

    • If a firewall message appears: If a firewall message appears warning that Canon software is attempting to access the network, set the security software to allow access. After allowing the software to access, click Redetect on the Check Printer Settings screen to redetect the printer.
  • Page 468: Wireless Router Settings

    Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Wireless Router Settings Check wireless router settings. Check wireless router network connection settings, such as IP address filtering, MAC address filtering, encryption key, and DHCP function. Make sure the same radio channel is assigned to the printer and the wireless router. To check the settings of the wireless router, see the instruction manual supplied with the wireless router or contact the manufacturer.
  • Page 469: Checking Lan Cable And Router

    Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)-Checking LAN Cable and Router Is LAN cable connected, and are printer and router on? Make sure the LAN cable is connected. Make sure the printer is turned on. Checking that Power Is On Make sure the router is turned on.
  • Page 470: Checking Pc Network Connection

    Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)-Checking PC Network Connection Can you view any web pages on your computer? Make sure the computer and network device (router, etc.) are configured and the computer is connected to the network.
  • Page 471: Cannot Find Printer On Check Printer Settings Screen During Wired Lan Setup (Windows)-Checking Printer's Wired Lan Settings

    Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)-Checking Printer's Wired LAN Settings Is printer set to allow wired communication? Make sure the icon is displayed on the LCD when the mode button is pressed. If icon is not displayed: The printer is not set to allow wired communication.
  • Page 472: Checking Printer's Ip Address

    Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)-Checking Printer's IP Address Is printer's IP address specified correctly? If printer's IP address is not specified correctly, the printer may not be found. Make sure whether printer's IP address is not used for another device.
  • Page 473: Cannot Find Printer On Check Printer Settings Screen During Wired Lan Setup (Windows)-Checking Security Software Settings

    • If a firewall message appears: If a firewall message appears warning that Canon software is attempting to access the network, set the security software to allow access. After allowing the software to access, click Redetect on the Check Printer Settings screen to redetect the printer.
  • Page 474: Checking Router Settings

    Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)-Checking Router Settings Check router settings. Check router network connection settings such as IP address filtering, MAC address filtering, and DHCP function. For more on checking the settings of the router, refer to the instruction manual supplied with the router or contact its manufacturer.
  • Page 475: Cannot Proceed Beyond Printer Connection Screen

    Cannot Proceed beyond Printer Connection Screen If you cannot proceed beyond the Printer Connection screen, check the following. Make sure USB cable is securely plugged in to printer and computer. Check1 Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the back of the printer.
  • Page 476 2. Turn off printer. 3. Restart computer. 4. Make sure you have no application software running. 5. Click here and perform setup.
  • Page 477: Cannot Find Printer While Using Wi-Fi

    Cannot Find Printer while Using Wi-Fi Make sure printer is turned on. Check1 If not, make sure the printer is securely plugged in and press ON button to turn on. The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit. Check the icon on LCD.
  • Page 478 To check the network name (SSID) set for the printer, print out the network setting information. Printing Network Settings Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it. Checking Printer Connection Status Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility.
  • Page 479 Make sure security software's firewall is off. Check9 If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access.
  • Page 480: Network Connection Problems

    Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key (Password) Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings...
  • Page 481: Printer Suddenly Stopped Working For Some Reason

    Printer Suddenly Stopped Working for Some Reason Cannot Connect to a Printer after Network Configuration Changes Cannot Connect to a Printer via Wireless LAN (Wi-Fi) Cannot Connect to a Printer through Wireless Direct Cannot Connect to a Printer via Wired LAN Cannot Print/Scan/Fax through Network Cannot Connect to a Printer after Network Configuration Changes It may take a while for the computer to obtain an IP address, or you may need to restart your computer.
  • Page 482 To check the settings of the wireless router, refer to the instruction manual provided with it or contact its manufacturer. Note • Use 2.4 GHz frequency band to connect to a wireless router. Match the network name (SSID) set for the printer with that for 2.4 GHz frequency band of the wireless router.
  • Page 483 Make sure security software's firewall is off. Check9 If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access.
  • Page 484 Select Device settings > LAN settings > Wireless Direct > Switch WL Direct in this order and select Yes. Check the settings of your device (smartphone/tablet). Check3 Make sure Wi-Fi is enabled on your device. For details, refer to your device's instruction manual. Make sure printer is selected as connection for device (e.g.
  • Page 485 Make sure the LAN cable is connected properly. Check2 Make sure the printer is connected to the router with the LAN cable. If the LAN cable is loose, connect the cable properly. If the LAN cable is connected to the WAN side of the router, connect the cable to the LAN side of the router. If the problem is not resolved, click here and redo setup.
  • Page 486: Network Key (Password) Unknown

    Network Key (Password) Unknown WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot Connect Setting an Encryption Key WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot Connect For more on setting up a wireless router, see the instruction manual provided with the wireless router or contact its manufacturer.
  • Page 487 For macOS: Starting Up IJ Network Device Setup Utility Selecting WPA, WPA2, or WPA/WPA2 is recommended for security reason. If your wireless router is compatible with WPA/WPA2, you can also use WPA2 or WPA. • Using WPA/WPA2 (Windows) The authentication method, Wi-Fi password, and dynamic encryption type must be identical among the wireless router, the printer, and your computer.
  • Page 488: Printer Cannot Be Used After Replacing Wireless Router Or Changed Router Settings

    Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings When you replace a wireless router, redo the network setup for the printer according to the replaced one. Click here and perform setup. Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it.
  • Page 489 If using WPA/WPA2 key or a password, make sure encryption key for Check3 computer, network device, and printer matches key set for wireless router. The length or format of the Wi-Fi password and authentication method must be identical among the wireless router, the printer, and your computer.
  • Page 490: Other Network Problems

    Other Network Problems Checking Network Information Restoring to Factory Defaults...
  • Page 491: Checking Network Information

    Printing Network Settings For Windows, you can check the network setting information on the computer screen. Canon IJ Network Device Setup Utility Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer, follow the instructions below.
  • Page 492 3. Click TCP/IP to check the IP address, or click Hardware to check the MAC address. Checking Communication Between the Computer, the Printer, and the Wireless Router Perform a ping test to check if communication is taking place. • For Windows: 1.
  • Page 493 64 bytes from XXX.XXX.XXX.XXX: icmp_seq=0 ttl=64 time=3.394 ms 64 bytes from XXX.XXX.XXX.XXX: icmp_seq=1 ttl=64 time=1.786 ms 64 bytes from XXX.XXX.XXX.XXX: icmp_seq=2 ttl=64 time=1.739 ms --- XXX.XXX.XXX.XXX ping statistics --- 3 packets transmitted, 3 packets received, 0% packet loss If "100% packet loss" appears, communication is not taking place. Otherwise, computer is communicating with target device.
  • Page 494: Restoring To Factory Defaults

    Restoring to Factory Defaults Important • Initialization erases all network settings on the printer, making printing/scanning/faxing operation from a computer over a network impossible. To use the printer over a network again after restoring it to the factory defaults, click here and redo setup. Initialize the network setting using the printer's operation panel.
  • Page 495: Problems While Printing/Scanning From Smartphone/Tablet

    Problems while Printing/Scanning from Smartphone/Tablet Cannot Print/Scan from Smartphone/Tablet...
  • Page 496: Cannot Print/Scan From Smartphone/Tablet

    Cannot Print/Scan from Smartphone/Tablet If you cannot print/scan from your smartphone/tablet, it is possible that your smartphone/tablet cannot communicate with the printer. Check the cause of your problem according to the connection method. Cannot Communicate with Printer over Wireless LAN Cannot Communicate with Printer while It Is in Wireless Direct Note •...
  • Page 497 To check the settings of the wireless router, refer to the instruction manual provided with it or contact its manufacturer. To check the current network settings of the printer, print out the network setting information. Printing Network Settings Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it.
  • Page 498 Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it. Checking Printer Connection Status Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility.
  • Page 499 Printing Network Settings Have you entered the proper password specified for the Wireless Direct? Check5 To check the password specified for the printer, display it using the operation panel of the printer or print out the network setting information of the printer. •...
  • Page 500: Printing Problems

    Printing Problems Printer Does Not Print Ink Does Not Come Out Ink Runs Out Fast Printer Does Not Pick up or Feed the Paper/"No Paper" Error Printout Results Are Unsatisfactory...
  • Page 501: Printer Does Not Print

    Printer Does Not Print Make sure printer is turned on. Check1 If not, make sure the printer is securely plugged in and press ON button to turn on. The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit. Note •...
  • Page 502 The printer will not print properly if you are using a printer driver for a different printer. • For Windows: Make sure "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box. Note • If multiple printers are registered to your computer, set your printer as default printer to make the one selected by default.
  • Page 503 Are you trying to print a large data file? (Windows) Check8 If you are trying to print a large data file, it takes a long time to start printing. If the printer does not start printing after a certain period of time, select On for Prevention of Print Data Loss on the Print Options dialog box.
  • Page 504: Ink Does Not Come Out

    Ink Does Not Come Out Although some air may enter the ink tube, it is not a malfunction. No problem if the nozzle check pattern is printed correctly. Make sure joint button is not lifted up. Check1 Push the print head locking cover to make sure the print head is installed properly. Next, push the joint buttons firmly to the end.
  • Page 505 ◦ For macOS: Clean the print head If it does not improve, clean the print head again. If it still does not improve, go to the next step. Clean the print head deeply. Step3 After cleaning the print head deeply, print the nozzle check pattern and check the result. •...
  • Page 506: Ink Runs Out Fast

    Ink Runs Out Fast After you refill the ink tank, the printer takes in ink from the ink tank and ink flows into the printer. Ink may seem to run out fast due to this procedure.
  • Page 507: Printer Does Not Pick Up Or Feed The Paper/"No Paper" Error

    Printer Does Not Pick up or Feed the Paper/"No Paper" Error Make sure paper is loaded. Check1 Loading Paper When loading paper, consider the following. Check2 • When loading two or more sheets of paper, align the edges of the sheets before loading the paper. •...
  • Page 508 If the paper tears in the rear tray, see List of Support Code for Error (Paper Jams) to remove it. If there are any foreign objects in the rear tray, be sure to turn off the printer, unplug it from the power supply, then remove the foreign object.
  • Page 509 Check9 Rear View for the positions of the transport unit cover and the rear cover. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
  • Page 510: Printout Results Are Unsatisfactory

    Check the settings on your PictBridge (Wi-Fi) compliant device or using the operation panel. PictBridge (Wi-Fi) Print Settings PictBridge settings • Printing from your smartphone/tablet using Canon PRINT Inkjet/SELPHY: Check the settings on Canon PRINT Inkjet/SELPHY. Print Photos from Your Smartphone Make sure appropriate print quality is selected (see list above).
  • Page 511 This setting cannot be made on the PictBridge (Wi-Fi) compliant device. If problem is not resolved, check also the sections below. Check3 See also the sections below: Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/Streaks or Lines Colors Are Unclear Lines Are Misaligned/Distorted Paper Is Smudged / Printed Surface Is Scratched Vertical Line Next to Image...
  • Page 512: Printouts Are Blank/Blurry Or Fuzzy/Inaccurate Or Bleeding Colors/Streaks Or Lines

    Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/ Streaks or Lines Although some air may enter the ink tube, it is not a malfunction. No problem if the nozzle check pattern is printed correctly. Make sure joint button is not lifted up. Check1 Push the print head locking cover to make sure the print heads are installed properly.
  • Page 513 ◦ For macOS: Printing a Nozzle Check Pattern If the pattern is not printed correctly, go to the next step. Clean the print head. Step2 After cleaning the print head, print the nozzle check pattern and check the result. • From the printer Cleaning the Print Head •...
  • Page 514 If you use the printer until the ink tank becomes empty, perform ink flush after refilling the ink tank. Refilling Ink Tanks How to Perform Ink Flush When using paper with one printable surface, check the correct printable side Check5 of the paper.
  • Page 515: Colors Are Unclear

    Colors Are Unclear Although some air may enter the ink tube, it is not a malfunction. No problem if the nozzle check pattern is printed correctly. Make sure joint button is not lifted up. Check1 Push the print head locking cover to make sure the print heads are installed properly. Next, push the joint buttons firmly to the end.
  • Page 516 ◦ For Windows: Printing a Nozzle Check Pattern ◦ For macOS: Printing a Nozzle Check Pattern If the pattern is not printed correctly, go to the next step. Clean the print head. Step2 After cleaning the print head, print the nozzle check pattern and check the result. •...
  • Page 517: Lines Are Misaligned/Distorted

    Lines Are Misaligned/Distorted Check paper and print quality settings. Check1 Printout Results Are Unsatisfactory Perform print head alignment. Check2 If printed lines are misaligned/distorted or print results are otherwise unsatisfactory, adjust the print head position. Aligning the Print Head Note •...
  • Page 518: Paper Is Smudged / Printed Surface Is Scratched

    Paper Is Smudged / Printed Surface Is Scratched Paper Is Smudged Smudged Edges Smudged Surface Printed Surface Is Scratched Check paper and print quality settings. Check1 Printout Results Are Unsatisfactory Check paper type. Check2 Make sure you are using the right paper for what you are printing. Supported Media Types Correct curl before loading paper.
  • Page 519 1. Roll up paper in opposite direction to paper curl as shown below. 2. Check that paper is now flat. We recommend printing curl-corrected paper one sheet at a time. Note • Depending on paper type, the paper may smudge or may not feed properly even if it is not curled inward. Follow the instructions below to curl the paper outward up to 0.1 in.
  • Page 520 2. Open Canon IJ Printer Assistant Tool. Opening the Maintenance Tool (Canon IJ Printer Assistant Tool) 3. Select Custom Settings. 4. Select Prevents paper abrasion check box and select OK. 5. Check message and select OK. • From computer (macOS): Adjust the setting to prevent paper abrasion from Remote UI.
  • Page 521 1. Check that printer is turned on. 2. Open Canon IJ Printer Assistant Tool. Opening the Maintenance Tool (Canon IJ Printer Assistant Tool) 3. Select Custom Settings. 4. Drag Ink Drying Wait Time slide bar to set the wait time and select OK.
  • Page 522: Vertical Line Next To Image

    Vertical Line Next to Image Is loaded paper size correct? Check If the loaded paper is larger than the size you specified, vertical lines (A) may appear in the left margin or the both margin. Set the paper size to match the loaded paper. Printout Results Are Unsatisfactory Note •...
  • Page 523: Scanning Problems (Windows)

    Scanning Problems (Windows) Scanning Problems...
  • Page 524: Scanning Problems

    Scanning Problems Scanner Does Not Work ScanGear (Scanner Driver) Does Not Start...
  • Page 525: Scanner Does Not Work

    Scanner Does Not Work Make sure that your scanner or printer is turned on. Check 1 Connect the USB cable to a different USB port on the computer. Check 2 If the USB cable is connected to a USB hub, remove it from the USB hub and Check 3 connect it to a USB port on the computer.
  • Page 526: Scangear (Scanner Driver) Does Not Start

    ScanGear (Scanner Driver) Does Not Start Make sure MP Drivers is installed. Check 1 If not installed, install MP Drivers from the Setup CD-ROM or our website. Select your scanner or printer on the application's menu. Check 2 Important • If your scanner or printer name is displayed multiple times, select the one that does not include WIA. Note •...
  • Page 527: Faxing Problems

    Faxing Problems Problems Sending Faxes Problems Receiving Faxes Telephone Problems Poor Quality Fax Received...
  • Page 528: Problems Sending Faxes

    Problems Sending Faxes Cannot Send a Fax Errors Often Occur When Send a Fax...
  • Page 529: Cannot Send A Fax

    Cannot Send a Fax Is power turned on? Check1 • You cannot send faxes if the power is turned off. Press the ON button to turn the power on. • If you unplugged the power cord without turning off the power (the ON lamp is lit), reconnecting it turns on the power automatically.
  • Page 530 Fax settings Is Dial tone detect set to ON? Check6 Resend the fax after a while. If you still cannot send the fax, select OFF for Dial tone detect in Adv. fax settings under Fax settings. Fax settings Is fax/telephone number registered correctly in printer's directory? Check7 Check the recipient's fax/telephone number, correct the fax/telephone number registered in the printer's directory, and then send the document again.
  • Page 531 If the telephone line is connected correctly, there is a problem with your telephone line. Contact your telephone company and the manufacturer of your terminal adapter or telephone adapter.
  • Page 532: Errors Often Occur When Send A Fax

    Errors Often Occur When Send a Fax Check telephone line condition or connection. Check If errors occur frequently when using an Internet telephone, it is possible that they can be reduced by selecting Reduce for Err reduction (VoIP) on Adv. fax settings under Fax settings. For details, see Err reduction (VoIP).
  • Page 533: Problems Receiving Faxes

    Problems Receiving Faxes Cannot Receive a Fax/Cannot Print a Fax/"Received in memory" Appears...
  • Page 534: Cannot Receive A Fax/Cannot Print A Fax/"Received In Memory" Appears

    Cannot Receive a Fax/Cannot Print a Fax/"Received in memory" Appears Is power turned on? Check1 • You cannot receive faxes if the power is turned off. Press the ON button to turn the power on. • If you unplugged the power cord without turning off the power (the ON lamp is lit), reconnecting it turns on the power automatically.
  • Page 535 Is telephone line cable connected to external device jack? Check4 Reconnect it to the telephone line jack. Connecting Telephone Line Check the operation panel is open. Check5 If the operation panel is closed, received faxes will be stored in the printer's memory without being printed (Memory Reception).
  • Page 536: Telephone Problems

    Telephone Problems Cannot Dial Telephone Disconnects During a Call...
  • Page 537: Cannot Dial

    Cannot Dial Is telephone line cable connected correctly? Check1 Check that the telephone line cable is connected correctly. Connecting Telephone Line Is telephone line type of printer or external device set correctly? Check2 Check the telephone line type setting and change it as necessary. Setting Telephone Line Type...
  • Page 538: Telephone Disconnects During A Call

    Telephone Disconnects During a Call Is telephone line cable or telephone (or a peripheral device such as an external Check telephone, an answering device, or a computer modem) connected correctly? Check that the telephone line cable and the telephone (or a peripheral device such as an external telephone, an answering device, or a computer modem) are connected correctly.
  • Page 539: Poor Quality Fax Received

    Poor Quality Fax Received Check scan settings of sender's fax device. Check1 Ask the sender to adjust the scan settings of the fax device. Is ECM RX set to OFF? Check2 Select ON for ECM RX in Adv. communication in Adv. fax settings under Fax settings. If ECM RX is enabled, the sender's fax device resends the fax after correcting errors automatically.
  • Page 540: Mechanical Problems

    Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB Wrong Language Appears in LCD...
  • Page 541: Printer Does Not Turn On

    Unplug printer, leave it for at least 2 minutes, and then plug it back in and turn Check3 on again. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
  • Page 542: Printer Turns Off Unexpectedly Or Repeatedly

    The setting to shut off the power automatically is disabled. • To disable the setting from the computer: For Windows, use Canon IJ Printer Assistant Tool or ScanGear (scanner driver) to disable the setting. Follow the procedure below to disable the setting using Canon IJ Printer Assistant Tool.
  • Page 543 Note • See below for details on how to disable the setting from ScanGear (scanner driver). Scanner Tab...
  • Page 544: Usb Connection Problems

    USB Connection Problems Make sure of the checking item below when you find one of the followings. • Printing/Scanning is slow. • Hi-Speed USB connection does not work. • A message such as "This device can perform faster" appears. (Windows) Note •...
  • Page 545: Cannot Communicate With Printer Via Usb

    Cannot Communicate with Printer via USB Make sure printer is turned on. Check1 Connect USB cable properly. Check2 As the illustration below, the USB port is at the back of the printer. Important • Connect the "Type-B" terminal to the printer with the notched side facing UP. For details, refer to the instruction manual supplied with the USB cable.
  • Page 546: Wrong Language Appears In Lcd

    Wrong Language Appears in LCD Follow the instructions below to select your language. 1. Press Setup button and wait a little. 2. Press button 2 times and press OK button. 3. Press button 4 times and press OK button. 4. Use button to select language for LCD and press OK button.
  • Page 547: Installation And Download Problems

    Installation and Download Problems Failed to MP Drivers Installation (Windows) Updating MP Drivers in Network Environment (Windows)
  • Page 548: Failed To Mp Drivers Installation (Windows)

    Failed to MP Drivers Installation (Windows) If you cannot get past the Printer Connection screen: Other cases: If you cannot get past the Printer Connection screen: Cannot Proceed beyond Printer Connection Screen Other cases: If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart your computer, and then reinstall the MP Drivers.
  • Page 549: Updating Mp Drivers In Network Environment (Windows)

    Updating MP Drivers in Network Environment (Windows) Download the latest MP Drivers. Download the latest MP Drivers for your model on the download page of the Canon website. Uninstall the existing MP Drivers and follow the installation instructions to install the latest MP Drivers that you downloaded.
  • Page 550: Errors And Messages

    Errors and Messages Four-Digit Alphanumeric Characters Appear on LCD When Error Occurred Message (Support Code) Appears...
  • Page 551: Four-Digit Alphanumeric Characters Appear On Lcd

    Four-Digit Alphanumeric Characters Appear on LCD A message appears on the printer's LCD or your computer screen. Some errors may display four-digit alphanumeric characters along with the error message. The characters represent a "support code" (error number). For details on each support code, see List of Support Code for Error.
  • Page 552: When Error Occurred

    When Error Occurred If an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears automatically. Take the appropriate action described in the message. When an error occurs, a message is displayed on the computer or on the printer. For some errors, a support code (error number) is also displayed.
  • Page 553: Message (Support Code) Appears

    Message (Support Code) Appears This section describes some of the messages that may appear. Note • A support code (error number) is displayed for some errors. For details on errors that have support code, see List of Support Code for Error.
  • Page 554 • Hang up phone The handset is not placed in the handset cradle correctly. Replace the handset correctly. Note • See A Message for Faxing Is Displayed on Fax Standby Screen for the message displayed on the fax standby screen. Error Regarding Automatic Duplex Printing Is Displayed See Automatic Duplex Printing Problems and take the appropriate action.
  • Page 555 Check3 Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and reinstall them from the Setup CD-ROM or the Canon website. When printer is connected to your computer with a USB cable, check device Check4 status from your computer.
  • Page 556 • "Printer driver could not be found" Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and reinstall them from the Setup CD-ROM or the Canon website. • "Could not print Application name - File name"...
  • Page 557: List Of Support Code For Error

    List of Support Code for Error Support code appears on the printer's LCD and your computer screen when errors occur. A "support code" is an error number, and appears along with an error message. When an error occurs, check the support code displayed on the printer's LCD and computer screen and take the appropriate action in response.
  • Page 558 • 6000 to 6ZZZ 6000 6001 6004 6500 6800 6801 6830 6831 6832 6833 6900 6901 6902 6910 6911 6920 6921 6930 6931 6932 6933 6936 6937 6938 6939 693A 6940 6941 6942 6943 6944 6945 6946 6A80 6A81 6D01 •...
  • Page 559: List Of Support Code For Error (Paper Jams)

    List of Support Code for Error (Paper Jams) If paper jams, remove it following the appropriate procedure as shown below. • If you can see the jammed paper at the paper output slot or the rear tray: 1300 • If you cannot see the jammed paper at the paper output slot or the rear tray: ◦...
  • Page 560 1300 Cause Paper is jammed when feeding paper from rear tray. What to Do If the paper fed from the rear tray is jammed, remove the jammed paper from the paper output slot or from the rear tray following the instructions below. Important •...
  • Page 561 • We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 562 1303 Cause Paper is jammed when feeding paper from cassette. What to Do 1. Remove jammed paper. • If the paper is jammed at the paper output slot: 1300 • If the paper is jammed inside the printer: Paper Is Jammed inside Printer •...
  • Page 563 If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. Important • If you unplug the power cord, all the faxes stored in the printer's memory are deleted. • Do not tilt the printer when moving it since the ink may leak out.
  • Page 564 1304 Cause Paper is jammed when performing automatic duplex printing. What to Do 1. Remove jammed paper. • If the paper is jammed at the paper output slot: 1300 • If the paper is jammed inside the printer: Paper Is Jammed inside Printer •...