Gateway Solo 1200 User Manual
Gateway Solo 1200 User Manual

Gateway Solo 1200 User Manual

Gateway solo 1200: user guide
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Table of Contents

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Contents
Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Left . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Right . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Bottom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Identifying your model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Connecting the AC adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Starting your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Waking up your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Turning off your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Switching user accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Using the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
System key combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Multi-function buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Using the EZ Pad touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Using the touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Connecting the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Connecting to an Ethernet network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Broadband Internet connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
HelpSpot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
HelpSpot Videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Online help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
About the Windows environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Using the desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Using the Start menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Identifying Window items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
. . . . . . . . . . . . . . . . . . . . . . . . . . 1
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Table of Contents

Troubleshooting

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Summary of Contents for Gateway Solo 1200

  • Page 1: Table Of Contents

    Gateway Web site ........
  • Page 2 Working with files and folders .........47 Viewing drives .
  • Page 3 Listening to Internet radio ......... 96 Using advanced features .
  • Page 4 Playing multi-player games ........145 Introducing the Gateway Connected Home ......146 Components of a Gateway Connected Home .
  • Page 5 Telephone support ..........205 Before calling Gateway Technical Support ......205 Telephone numbers .
  • Page 7: Checking Out Your Gateway Solo 1200

    Checking Out Your Gateway Solo 1200 Tips & Tricks To access the contents of this guide while you are traveling, download an electronic copy from www.gateway.com/support/manlib/. www.gateway.com...
  • Page 8: Front

    Chapter 1: Checking Out Your Gateway Solo 1200 Front Component Cover release latch Cover release latch Description Open the notebook cover by pressing the release latch. www.gateway.com...
  • Page 9: Left

    “Adding a PC Card” on page 134. Insert a standard 3.5-inch diskette into this drive. For more information, see “Using diskettes” on page 80. Press the eject button to remove a diskette from the drive. www.gateway.com Left...
  • Page 10: Right

    Chapter 1: Checking Out Your Gateway Solo 1200 Right CD drive Component CD drive CD drive indicator CD drive eject button Microphone jack Headphone jack Modem jack CD drive CD drive eject Headphone indicator button jack Icon Description Insert CDs into this drive. For more information, see “Using the CD drive”...
  • Page 11 Blinking and orange – battery is malfunctioning. Lights up when the notebook is turned on and shows notebook power status: LED on – notebook is ON. LED off – notebook is OFF or in Hibernate. LED flashing – notebook is in Standby. www.gateway.com Right...
  • Page 12: Back

    Chapter 1: Checking Out Your Gateway Solo 1200 Back USB ports Parallel port Component USB ports Parallel port Ventilation fan Monitor port Kensington™ lock slot Ethernet jack (optional) Power connector Ventilation fan Monitor port Icon Description Plug USB (Universal Serial Bus) devices (such as a USB Iomega™...
  • Page 13: Bottom

    Find the registration key for the operating system on this label. Install a memory module in this bay. Slide to release the battery. Insert the battery into this bay. Find the product model number and serial number on this label. www.gateway.com Bottom System identification label...
  • Page 14: Identifying Your Model

    Chapter 1: Checking Out Your Gateway Solo 1200 Identifying your model The label on the bottom of your computer contains information that identifies your notebook model. Gateway Technical Support will need this information if you call for assistance. Label information varies by model. Gateway...
  • Page 15: Accessories

    Accessories Accessories Gateway offers accessories that can help you make the most of using your notebook. Batteries and automobile/airplane power adapters If you run your notebook on battery power for extended periods, you may want to buy an additional battery so that you can swap batteries when necessary.
  • Page 16 Chapter 1: Checking Out Your Gateway Solo 1200 www.gateway.com...
  • Page 17: Getting Started

    Getting Started This chapter provides basic information about your Gateway notebook. Read this chapter to find out: How to connect the AC adapter How to start and turn off your notebook How to use the keyboard How to use the EZ Pad™ touchpad...
  • Page 18: Connecting The Ac Adapter

    “Recalibrating the battery” on page 173. Replace the power cord if it becomes damaged. The replacement cord must be of the same type and voltage rating as the original cord or the notebook may damaged. www.gateway.com...
  • Page 19 When you finish using your notebook for the first time, turn the notebook off and leave the notebook connected to AC power for at least 24 hours. If the battery does not show a full charge after 24 hours, contact Gateway Technical Support at www.gateway.com/support/contact. Warning Do not attempt to disassemble the AC adapter.
  • Page 20: Protecting From Power Source Problems

    If you have a cable modem, use a surge protector that has an antenna/cable TV jack. During an electrical storm, unplug both the surge protector and the modem. www.gateway.com...
  • Page 21: Starting Your Notebook

    Starting your notebook To start the notebook: Open your notebook by pressing the latch on the front of your notebook and lifting the LCD panel. Press the power button located above the keyboard. Power button www.gateway.com Starting your notebook...
  • Page 22: Waking Up Your Notebook

    Standby. While in Standby, the power indicator flashes. If your notebook is in Standby mode, “wake” it up by pressing the power button. For more information on changing power-saving settings, see “Managing Power” on page 105. www.gateway.com...
  • Page 23: Turning Off Your Notebook

    If for some reason you cannot use the Turn Off Computer option in Windows to turn off your notebook, press and hold the power button for about five seconds. , then click Turn Off Computer www.gateway.com Turning off your notebook . Windows Turn Off...
  • Page 24: Switching User Accounts

    Follow the on-screen prompts to add, delete, or modify a user account. For more information about adding, deleting, and modifying your user accounts, click Start, then select Help and Support. , select , then double-click Control Panel www.gateway.com . The User User Accounts...
  • Page 25 Select the user account that you want to activate. When you switch between users, any programs that were running for the previous user continue to run. . The Log Off Windows dialog box opens. www.gateway.com Switching user accounts...
  • Page 26: Status Indicators

    Chapter 2: Getting Started Status indicators Caps lock Diskette drive Pad lock Hard drive Scroll lock www.gateway.com CD drive...
  • Page 27 Caps Lock is turned on. Pad Lock is turned on. Scroll Lock is turned on. The notebook is accessing the diskette drive. The notebook is accessing the hard drive. The notebook is accessing the CD drive. www.gateway.com Status indicators...
  • Page 28: Using The Keyboard

    You can attach an external keyboard to the notebook using a USB port. You do not need to shut down the notebook to connect a USB keyboard. System keys Windows Numeric System keypad keys Windows Application www.gateway.com Navigation and volume keys Arrow keys...
  • Page 29: Keys

    E (Explorer utility). Press for quick access to shortcut menus and help assistants in Windows. Press these keys to move the cursor up, down, right, or left. www.gateway.com Using the keyboard to turn on the ) to perform a AUSE...
  • Page 30: System Key Combinations

    (This function is only available in some programs.) Pause execution of a DOS program. (This function is only available in some programs.) Stop the currently running DOS program. (This function is only available in some programs.) Increase the volume. www.gateway.com...
  • Page 31 Press and hold F while pressing this system key... To... Decrease the volume. Mute the volume. www.gateway.com Using the keyboard...
  • Page 32: Multi-Function Buttons

    Chapter 2: Getting Started Multi-function buttons Button E-mail Internet User-defined E-mail Internet Help shortcut Icon Press to... Open your e-mail program. Open your Web browser. www.gateway.com...
  • Page 33 Button Icon Help User-defined shortcut For more information, see “Programming the multi-function buttons” on page 131. Press to... Open online help. Open the program you assign to this key. www.gateway.com Using the keyboard...
  • Page 34: Using The Ez Pad Touchpad

    Chapter 2: Getting Started Using the EZ Pad touchpad The EZ Pad™ consists of a touchpad, two buttons, and a rocker switch. Touchpad Left touchpad Rocker button switch www.gateway.com Right touchpad button...
  • Page 35: Using The Touchpad

    Position the pointer over the object. Press the left button below the touchpad once. This action is called clicking . www.gateway.com Using the EZ Pad touchpad...
  • Page 36 Position the pointer over the object. Press the left button and hold it down, then use the touchpad to move (drag) the object to the appropriate part of the screen. Release the button to drop the object where you want it. www.gateway.com...
  • Page 37: Connecting The Modem

    Insert the other end of the modem cable into a telephone wall jack. The modem will not work with digital or PBX telephone lines. Start your notebook, then start your communications software. www.gateway.com Connecting the modem on the right...
  • Page 38: Connecting To An Ethernet Network

    Insert the other end of the network cable into a network wall jack. Ask your network administrator to help you select the correct network jack. Your notebook is now physically connected to the network. Your network administrator can help you log onto your network. www.gateway.com on the...
  • Page 39: Broadband Internet Connections

    You can use your computer’s Ethernet jack for more than just networking. Many broadband Internet connections, such as cable modems and DSL modems, connect to your computer’s Ethernet jack. For more information, see “Using the Internet” on page 69 and “Networking Your Computer” on page 143. www.gateway.com...
  • Page 40: About Installing A Printer, Scanner, Or Other Peripheral Device

    After doing this, you can disconnect and reconnect the device at any time. Parallel devices are not plug-and-play. Refer to the device documentation for detailed information and installation instructions. www.gateway.com...
  • Page 41: Getting Help

    Getting Help This chapter tells you about additional information resources available to help you use your computer, including: ™ HelpSpot Online help Gateway Web site www.gateway.com...
  • Page 42: Helpspot

    HelpSpot Your computer includes HelpSpot information, troubleshooters, instructional videos, and automated support. Use HelpSpot to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer. To start HelpSpot: Click Start If this is the first time you have started HelpSpot on your computer, you may experience a brief wait while HelpSpot builds the help database, then HelpSpot will display an introductory video.
  • Page 43 HelpSpot You can find help information by clicking a link, performing a search, or browsing the index. To learn about using your Gateway computer, your mouse, and other topics, click the link on the HelpSpot main Getting Started page. www.gateway.com...
  • Page 44: Helpspot Videos

    HelpSpot contains several short videos to help introduce you to new concepts or show you how to perform various tasks. To play a HelpSpot video: To watch a video in HelpSpot, click page, then click a video title. The video plays. on the HelpSpot home Video Tutorials www.gateway.com...
  • Page 45: Online Help

    Help by clicking a button. Help You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help. www.gateway.com...
  • Page 46: Gateway Web Site

    Chapter 3: Getting Help Gateway Web site Gateway provides a variety of information on its Web site to help you use your computer. Visit the Gateway Web site at www.gateway.com for: Technical documentation and product manuals Technical tips and support, including online chat services...
  • Page 47: Windows Basics

    Windows Basics Read this chapter to get basic information on how to: Use the Windows desktop Manage files and folders Work with documents Use shortcuts Help and For more information on Windows, click Start, then select Support Help and Support. www.gateway.com...
  • Page 48: About The Windows Environment

    The desktop is like the top of a real desk. Think of the desktop as your personalized work space where you open programs and perform other tasks. Your desktop may be different from the example shown below, depending on how your computer is set up. www.gateway.com...
  • Page 49: Using The Desktop

    The Recycle Bin is where files, folders, and programs that you discarded are stored. You must empty the Recycle Bin to permanently delete them from your computer. For instructions on how to use the Recycle Bin, see “Deleting files and folders” on page 51. www.gateway.com...
  • Page 50: Using The Start Menu

    When you move the mouse pointer over any menu item that has an arrow next to it, another menu, or submenu, opens and reveals related files, programs, or commands. Click a file or program to open it. button on the lower left of the Windows desktop. The Start www.gateway.com All Programs...
  • Page 51: Identifying Window Items

    When you double-click the icon for a drive, folder, file, or program, a window opens on the desktop. This example shows the Local Disk (C:) window, which opens after double-clicking the icon in the My Computer Local Disk (C:) window. Title bar Close Menu bar Maximize Minimize www.gateway.com...
  • Page 52 Clicking the maximize button again restores the window to its former size. Clicking the close button closes the active window or program. Selecting an item on the menu bar starts an action such as Print or Save. www.gateway.com...
  • Page 53: Working With Files And Folders

    To see the files and folders on a drive: Double-click the drive icon. If you do not see the contents of a drive after you double-click its icon, click from the Start menu. My Computer Show the contents of this drive www.gateway.com Working with files and folders...
  • Page 54: Creating Folders

    The drive or folder window opens. If you do not see the contents of the drive or folder, click , then select from the Start menu. My Computer Show the contents of this drive www.gateway.com , where you Local Disk (C:)
  • Page 55: Copying And Moving Files And Folders

    With the pointer inside the destination folder, right-click. Select . A copy of the file or folder appears in the new location. Paste , then . The new folder is created. Folder NTER www.gateway.com Working with files and folders . The new folder name...
  • Page 56 A pop-up menu opens on the desktop. Select Open the destination folder. With the pointer inside the destination folder, right-click. Select Paste is removed from its old location. from the pop-up menu. . The file or folder you moved appears in its new location and www.gateway.com...
  • Page 57: Deleting Files And Folders

    , then File their original locations. . Windows moves the files and folders to the Delete icon. The Recycle Bin window opens and Recycle Bin . Windows returns the deleted files or folders to Restore www.gateway.com Working with files and folders...
  • Page 58 Emptying the Recycle Bin permanently erases any files or folders in the bin. These files cannot be restored. icon on the desktop. The Recycle Bin window Recycle Bin , then . Windows asks you if you are sure that Empty Recycle Bin www.gateway.com...
  • Page 59: Browsing For Files And Folders

    Continue double-clicking folders and their subfolders until you find the file or folder you want. (If you do not see the contents of a folder, click Show the contents of this folder My Computer www.gateway.com Working with files and folders...
  • Page 60: Searching For Files

    Time period in which it was created or modified You can also combine search criteria to refine searches. Files and folders found using these utilities can be opened, copied, cut, renamed, or deleted directly from the list in the results window. www.gateway.com...
  • Page 61: Using The Search Utility

    If you type all of the name, Search will list all files and folders of that name. If you type part of the name, Search will list all of the file and folder names containing the letters you typed. . The search window opens. Click Search www.gateway.com Searching for files All files...
  • Page 62 You can search by the: Date the file was created or modified. Size of the file. Type of file, such as a program or a text document. . When the search is completed, Windows lists the files and www.gateway.com...
  • Page 63: Working With Documents

    For more information about using a program, select Creating a new document Help and For more information on creating a document, click Start, Support then select Help and Support. ® Word. Though these examples use Help www.gateway.com Working with documents on the menu bar.
  • Page 64 Select File Click General Templates , then select , then All Programs , then select . The New Document pane opens. . The Templates dialog box opens. www.gateway.com . Microsoft Word Microsoft Word Document pane...
  • Page 65: Saving A Document

    Select the folder in which you plan to save the file from the Type the new file name. File folder File name Click Save . The document template opens. . The Save As dialog box opens. Save www.gateway.com Working with documents list. Save in...
  • Page 66: Opening A Document

    Double-click the document file name. The document opens. For more information on opening a document, click Start, then select Help and Support. , then select , then All Programs , then Open www.gateway.com . Microsoft Word Microsoft Word list. Look in...
  • Page 67: Printing A Document

    Make sure that the printer is turned on and loaded with paper. Start Microsoft Word and open a document. Select , then File Select the print options, then click . The Print dialog box opens. Print . The document prints. www.gateway.com Working with documents...
  • Page 68: Shortcuts

    The file or folder is not stored in the Recycle Bin. Select the file or folder, press F2, type the new name, then press E NTER Press A + F4. Press A www.gateway.com + C. + X. key, . The file HIFT ELETE...
  • Page 69: Transferring Software And Hardware From Your Old Computer

    My Documents folder. Look in your old computer’s My Documents folder for personal data files. Use Windows Search to locate other personal data files. Transferring software and hardware from your old computer All Programs Accessories System Tools www.gateway.com , then Files and...
  • Page 70 .XLS, .XLT, .TXT .JPG, .BMP, .GIF, .PDF, .PCT, .TIF, .PNG .MPEG, .MPG, .AVI, .GIF, .MOV .WAV, .CDA, .MP3, .MID, .MIDI , then select , then Search All Files or Folders , then select Help www.gateway.com . The Search Results Help Topics...
  • Page 71: Transferring Internet Settings

    To use the Internet Connection Wizard: Click , then select Start New Connection Wizard Configure your Internet settings by following the on-screen instructions. Transferring software and hardware from your old computer All Programs Accessories . The New Connection Wizard window opens. www.gateway.com , then Communications...
  • Page 72: Reinstalling Your Old Printer Or Scanner

    If Windows does not detect the printer, go to the next step. Older printers, scanners, or other peripheral devices may have Windows support integrated (built in), which means you do not need any additional software. Newer devices, however, usually require your original software installation CDs or diskettes. www.gateway.com...
  • Page 73: Reinstalling Your Old Programs

    Switch to Classic View icon, then click Printers and Faxes You probably use some programs that did not come installed on your new computer, such as personal finance software, graphics programs, or games. www.gateway.com . The Add a printer Start Programs...
  • Page 74 Chapter 4: Windows Basics www.gateway.com...
  • Page 75: Using The Internet

    Using the Internet This chapter provides information about the Internet and the World Wide ® Web, and tells you how to set up the America Online Internet service so that you can send and receive e-mail and access other Internet resources. www.gateway.com...
  • Page 76: Learning About The Internet

    A Web browser – a program that displays information from the World Wide Web. An e-mail program – a program that lets you create, send, and receive e-mail messages over the Internet. ISP Servers let you connect to the Internet and access your e-mail messages. www.gateway.com...
  • Page 77: Setting Up An Internet Account

    To set up an Internet account with America Online: Select , then select Start Follow the on-screen instructions. After setting up your account, you can connect to the Internet and access your e-mail services. Setting up an Internet account , then All Programs America Online www.gateway.com...
  • Page 78: Accessing Your Internet Account

    Make sure that your computer disconnects correctly from your Internet account. If you do not have an “unlimited hours” ISP account, you may have to pay for the time that you are connected, even if you are not at the computer. www.gateway.com America Online...
  • Page 79: Using The World Wide Web

    You can identify a link by moving the mouse pointer over it. If the pointer changes to a hand, the item is a link. To learn more about using the Web browser features, select in the menu Help bar. page Link Linked Web page www.gateway.com...
  • Page 80: Connecting To A Web Site

    To go to a different Web site, type the address (called a URL for “Universal Resource Locator”) in the browser address bar (for example www.gateway.com) then click - OR - On the current Web page, click a link to a Web site.
  • Page 81: Downloading Files

    Open the folder that you created. Install or view the downloaded file by double-clicking it. If applicable, follow the instructions provided on the Web site to run or install the program. on the browser address www.gateway.com Using the World Wide Web...
  • Page 82: Using E-Mail

    User name Internet domain name For more information on sending e-mail, click Start, then select Help and Support. box. Subject . Your e-mail is sent over the Internet to Send Now www.gateway.com Write box.
  • Page 83: Checking Your E-Mail

    Help and Support. To check your e-mail using America Online: Connect to your America Online account. Click Read For more information about managing and organizing your e-mail messages, see the online help in your e-mail program. www.gateway.com Using e-mail...
  • Page 84 Chapter 5: Using the Internet www.gateway.com...
  • Page 85: Using Multimedia

    This chapter provides information on using the multimedia capabilities of your notebook. Read this chapter to learn how to: Use the diskette drive Use the CD drive Play CDs Record and play audio files Use Windows Media Player Use MusicMatch www.gateway.com...
  • Page 86: Using Diskettes

    For more information, see “Status indicators” on page 20. Do not expose diskettes to water or magnetic fields. Exposure could damage the data on the diskette. , then select Start www.gateway.com , then My Computer...
  • Page 87: Using The Cd Drive

    You can use your computer to enjoy a wide variety of multimedia features, such as playing games and listening to audio CDs. To insert a CD: Press the eject button on the CD drive. After the tray opens slightly, pull the disc tray completely open. www.gateway.com Using diskettes...
  • Page 88 When you place a single-sided disc in the tray, make sure that the label side is facing up. If the disc has two playable sides, place the disc so that the name of the side you want to play is facing up. www.gateway.com...
  • Page 89: Adjusting The Volume

    Help and Support. To adjust the overall volume level using hardware controls: On the keyboard, press the F the volume, or press the F or P key to turn off (mute) all sound. www.gateway.com Adjusting the volume keys to change...
  • Page 90 On the Volume tab, drag the or click to select the , then select . The Control Panel window opens. Control Panel . The Sounds and Audio Devices Properties Device Volume check box, then click Mute www.gateway.com slider to change the volume...
  • Page 91 Options to adjust, then click . The Control Panel window opens. Control Panel . The Sounds and Audio Devices Properties in the Advanced Device volume , select the audio device you want Properties www.gateway.com Adjusting the volume area. The Master...
  • Page 92 Drag the volume level and balance sliders for the device you want to adjust, then close the window. For more information about the volume controls, select Click X in the top right corner of the Master Volume dialog box. in the Master Volume dialog box. Help www.gateway.com...
  • Page 93: Recording And Playing Audio

    Name the recording, specify the path, then click saved. All Programs Accessories Fast Play Stop Forward (stop). . The Save As dialog box opens. Save As www.gateway.com Recording and playing audio , then Entertainment Record . The recording is Save...
  • Page 94 Open the Sound Recorder. Select File Select the file you want to play back, then click Play the file by clicking (stop). , then . The Open dialog box opens. Open (play), then stop playing the file by clicking www.gateway.com Open...
  • Page 95: Playing Audio And Video Files With The Windows Media Player

    Play the file by clicking clicking (stop). , then All Programs Windows Media Player . The Open dialog box opens. Open Open (play), then stop playing the file by www.gateway.com Recording and playing audio Help . The Video file information Video screen...
  • Page 96: Using Musicmatch

    Playing CDs Use the MusicMatch program to play music CDs. To play a music CD: Insert the music CD into the CD drive on your computer. The first time you insert a CD, the Audio CD dialog box opens. www.gateway.com...
  • Page 97 Always do the selected action then click . MusicMatch opens, the CD begins playing, and the names of the music tracks appear in the playlist area. The next time you insert an audio CD, MusicMatch plays the CD automatically. www.gateway.com...
  • Page 98: Creating Music Files

    In the Recorder window, select the tracks you want to record, then click computer’s hard drive. , then selecting Start , then MusicMatch Jukebox ). The tracks that you selected are copied as MP3 files to your www.gateway.com All Programs (record). The Recorder...
  • Page 99: Editing Track Information

    Enter information such as track title, lead artist, album, and genre. Click . The new track information is displayed in the MusicMatch playlist, music library, and recorder. . The library window opens. My Library www.gateway.com Using MusicMatch . The Edit Track Tag(s)
  • Page 100: Building A Music Library

    Dragging and Dropping – Drag and drop files from Windows Explorer or your desktop to the music library. Downloading files from the Internet – When you are connected to the Internet, MP3 files that you download are automatically added to your music library. www.gateway.com...
  • Page 101 To change the music library display settings: In MusicMatch, select Click the Music Library Select the categories that you want to display in the columns, then click , then . The Settings window opens. Options Settings tab. www.gateway.com Using MusicMatch...
  • Page 102: Listening To Internet Radio

    Chapter 6: Using Multimedia Listening to Internet radio Use the Radio feature in MusicMatch to listen to Internet Radio stations. To listen to an Internet radio station: Connect to the Internet, then in MusicMatch, click The Radio window opens. www.gateway.com Radio Stations...
  • Page 103: Using Advanced Features

    You can also use MusicMatch to create your own music CDs and to download MP3 files to your portable MP3 player. See the MusicMatch online Help. , then clicking Station Selector . MusicMatch connects to the station. Play www.gateway.com Using MusicMatch...
  • Page 104 Chapter 6: Using Multimedia www.gateway.com...
  • Page 105: Sending And Receiving Faxes

    Support PhoneTools, click Start, then select Help and Support. Before you send your first fax, you need to set up your user information. Your fax cover sheets and fax headers will contain this information, which is required by law. www.gateway.com...
  • Page 106: Setting Up Your Cover Page

    Some fax machines cannot use special characters such as hyphens. We suggest using spaces instead of hyphens in telephone and fax numbers. www.gateway.com All Programs PhoneTools . The General Setup dialog box...
  • Page 107 The picture must be saved in a supported format (.BMP, .DGR, .GIF, .JPG, .PCX, .T31, or .TIF) and be small enough to fit in the logo box. Click www.gateway.com Setting up your cover page . The Logo Management dialog box Clear...
  • Page 108: Sending A Fax

    Chapter 7: Sending and Receiving Faxes Sending a fax To send a fax: If PhoneTools is not open, click then PhoneTools Click Send Fax , then select Start . The Send Fax Wizard opens. www.gateway.com All Programs PhoneTools...
  • Page 109 . PhoneTools dials the fax number and sends your fax. Send Important If for any reason you receive a failed transmission message, select Send, then Outbox. Right-click the fax that was not sent to modify it. www.gateway.com area. Message Text list, then click Template Open .
  • Page 110: Faxing From Programs

    Make sure that no other device (such as an answering machine) is set to answer the telephone on fewer rings than Phone Tools. , then double-click the fax you want to view. Fax Inbox www.gateway.com then select . The File, Print .
  • Page 111: Managing Power

    This chapter shows you how to: Check and recharge the battery Change batteries Extend the life of the battery by conserving battery power and using alternate power sources Change power-saving settings www.gateway.com...
  • Page 112: Monitoring The Battery Charge

    The battery recharges while it is installed and your notebook is connected to AC power. While the battery is recharging, the battery indicator becomes orange and the battery icon in the taskbar has a lightning bolt to view the Status display, which opens in the upper TATUS www.gateway.com or battery icon...
  • Page 113: Changing Batteries

    Your notebook must be plugged into AC power or turned off while changing the batteries. Warning Danger of explosion if battery is incorrectly replaced. Replace only with the Gateway Solo 1200 NiMH battery. Discard used batteries according to the manufacturer’s instructions. The battery used in this device may present a fire or chemical burn hazard if mishandled.
  • Page 114 Chapter 8: Managing Power Hold the latch forward and lift the battery straight out from the notebook. Slide the recharged battery into the bay and snap it into place. Open the notebook and press the power button. www.gateway.com...
  • Page 115: Extending Battery Life

    Save the battery for times when you cannot use a power adapter. To find AC power outlets in airports, look for them next to support pillars, in large areas such as boarding gates, and under banks of telephones. www.gateway.com Extending battery life...
  • Page 116: Changing Power Modes

    Click Start, then click Turn Off Standby mode Computer, then click Stand By. Enter Hibernate Click Start, then click Turn Off Computer, press and hold S mode (must be enabled) click Hibernate. Exit Standby or Press the power button. Hibernate mode www.gateway.com , then HIFT...
  • Page 117: Changing Automatic Power Settings

    Standby key. You can also select which power saving mode is activated when you close the LCD panel. Help and For more information on changing power settings, click Support Start, then select Help and Support. www.gateway.com Extending battery life...
  • Page 118 Set the timers, then save your custom power scheme by clicking and typing a name for the scheme. Save the changes by clicking , then select Control Panel , then click the Power Scheme www.gateway.com icon. The Power Options list. Save As...
  • Page 119 , then select Start Click Performance and Maintenance Power Options Properties dialog box opens. Click the tab. Alarms Adjust the alarm settings, then save the changes by clicking Control Panel , then click the Power Options www.gateway.com Extending battery life icon. The...
  • Page 120 Power Options Properties dialog box opens. Click the Select a power savings mode to be activated by the power button, then save the changes by clicking , then select Control Panel , then click the tab. Advanced www.gateway.com icon. The Power Options...
  • Page 121 Advanced tab and in the Turn Off Computer dialog box. Control Panel , then click the Power Options check box, then click Apply www.gateway.com Extending battery life icon. The . Hibernate mode...
  • Page 122 Power Schemes Advanced Hibernate one of the power settings, then save the changes by clicking To manually place your computer into hibernation, click , then click Start , press and hold S , then click Turn Off Computer Hibernate HIFT www.gateway.com...
  • Page 123: Travel Tips

    Using your radio frequency wireless connection Transferring files Protecting your notebook from loss and theft Managing your notebook’s power efficiently Tips & Tricks To access the contents of this manual while you are traveling, download an electronic copy from www.gateway.com/support/manlib/. www.gateway.com...
  • Page 124: Modem

    Wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane. IEEE 802.11b (also known as wireless Ethernet or Wifi) and Bluetooth communication devices are examples of devices which use wireless to communicate. www.gateway.com...
  • Page 125: Files

    The password feature is very secure, with no easy way to recover a forgotten password. If you forget your password, you must return your notebook to Gateway for service. Call Gateway Technical Support for instructions. www.gateway.com...
  • Page 126: Power

    106. , then select Security Set Admin password , then select Security Set User password . When you start your computer, you are prompted to enter www.gateway.com and follow the and follow the , then selecting Exit Save and...
  • Page 127: Customizing Your Notebook

    This chapter provides information about customizing your computer by changing settings in Windows or the system BIOS. You can: Change screen and display settings Change the background and screen saver Adjust the touchpad settings Program the multi-function buttons on the keyboard Allocate system memory www.gateway.com...
  • Page 128: Adjusting The Screen And Desktop Settings

    32-bit True Color if necessary. Help and Support For more information on adjusting the color depth, click Start, then select Help and Support. www.gateway.com...
  • Page 129 Properties dialog box opens. Click the tab. Settings Select a setting from the To save your changes, click Adjusting the screen and desktop settings Control Panel , then click the Display list. Color Quality , then click www.gateway.com icon. The Display...
  • Page 130: Adjusting The Screen Resolution

    Click Appearance and Themes Properties dialog box opens. Click the For more information on adjusting the resolution, click Start, then select Help and Support. , then select Control Panel , then click the tab. Settings www.gateway.com icon. The Display Display...
  • Page 131: Applying A Color Scheme

    Start, then select Help and Support. To select a color scheme: Click , then select Start Click Appearance and Themes Adjusting the screen and desktop settings slider to the size you prefer. , then click Control Panel , then click Display www.gateway.com...
  • Page 132: Changing The Desktop Background

    To change the desktop background: Click Start Click Appearance and Themes tab. Appearance Color Scheme , then select Control Panel , then click www.gateway.com list, then click Display...
  • Page 133 Click Help and For more information on changing the desktop Support background, click Start, then select Help and Support. www.gateway.com Adjusting the screen and desktop settings list. Background list. Browse Stretch list.
  • Page 134: Selecting A Screen Saver

    For more information on changing the screen saver, click Start, then select Help and Support. , then select Control Panel , then click the tab. Screen Saver Screen Saver www.gateway.com icon. The Display Display list. Windows previews the...
  • Page 135 If you want to change the time before the screen saver is activated, click the up or down arrows next to the Click www.gateway.com Adjusting the screen and desktop settings Settings button is not available, you cannot On resume, display Welcome screen box.
  • Page 136: Changing The Touchpad Settings

    Touchpad. to save changes. www.gateway.com icon. The Mouse Mouse Help...
  • Page 137: Programming The Multi-Function Buttons

    Allocating system memory Graphics memory and system memory share the memory installed in your notebook. By default, the Solo 1200 allocates 8 MB of the total memory to graphics. Some software, such as graphic intensive games, may require you to allocate more memory to graphics. You can choose to allocate up to 32 MB of the total memory for graphics.
  • Page 138 Restart your notebook. As soon as you see a startup screen, press F2. The BIOS Setup utility opens. Click Advanced Select the graphics memory size you want to allocate, then click Exit the BIOS Setup utility by clicking Click , then select Shared memory Exit www.gateway.com , then selecting Save and Exit...
  • Page 139: Upgrading Your Notebook

    Upgrading Your Notebook This chapter provides information about adding hardware devices to your notebook, including: Adding a PC Card Adding or replacing memory Replacing the hard drive www.gateway.com...
  • Page 140: Adding A Pc Card

    Push the card firmly into the lower part of the PC Card slot, label-side up, until the outer edge of the card is flush with the side of the notebook. For more information on adding PC Cards, click Start, then select Help and Support. www.gateway.com...
  • Page 141 PC Card name and click Stop -OR- Turn off the notebook. Release the eject button by pressing the PC Card eject button once. Eject the PC Card by pressing the eject button again. www.gateway.com Adding a PC Card...
  • Page 142: Preventing Static Electricity Discharge

    To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power cord and modem cable before opening the case. To prevent risk of electric shock, do not insert any object into the vent holes of the notebook. www.gateway.com...
  • Page 143: Installing Memory

    Turn the notebook over, then remove the battery. Warning Disconnect the power adapter, remove the battery, and disconnect the modem cable before you remove the memory bay cover. Replace the cover before you restore power or reconnect the modem cable. www.gateway.com Installing memory...
  • Page 144 Chapter 11: Upgrading Your Notebook Remove the memory bay cover screw, then remove the memory bay cover. www.gateway.com...
  • Page 145 Gently press outward on the clips at both ends of the old memory module until the module tilts upward. Pull the memory module out of the slot. www.gateway.com Installing memory...
  • Page 146 Gently push the module down flat until it clicks in place. Replace the memory bay cover, insert the battery, connect the AC adapter, and turn on your notebook. Use only PC100 (100 MHz) or PC133 (133 MHz) memory modules. www.gateway.com...
  • Page 147: Replacing The Hard Drive

    Replace the hard drive before you restore power or reconnect the modem cable. Remove the screw that secures the hard drive kit to the notebook. www.gateway.com Replacing the hard drive...
  • Page 148 Slide the hard drive kit out. Lift the hard drive kit up. Slide the new hard drive kit in. Replace the screw to secure the hard drive kit to the notebook. Reinstall the battery, connect the AC power adapter, and turn on your notebook. www.gateway.com...
  • Page 149: Networking Your Computer

    Connecting your home, small office, or home office computers lets you share drives, printers, and a single Internet connection among the connected computers. This chapter contains information about: Benefits of a home, small office, or home office network The Gateway Connected Home Network connection types Your networking shopping list www.gateway.com...
  • Page 150: Using A Network

    Internet using an Internet browser. Upgrade your service to America Online for Home Networks. This service allows more than one of your screen names to be online through your home network at one time. www.gateway.com...
  • Page 151: Sharing Peripheral Devices

    Add a digital music player such as the Gateway Connected Music Player, and you can integrate your stereo system into your network as well.
  • Page 152: Introducing The Gateway Connected Home

    Home The Gateway Connected Home connects all your computers and other devices so that you can share files, programs, peripheral devices, and much more from any computer in your house. The picture below shows an example Gateway Connected Home. www.gateway.com...
  • Page 153: Components Of A Gateway Connected Home

    Components of a Gateway Connected Home The Gateway Connected Home begins with two computers and a connection. From there, you can add computers and devices to fit your specific needs. You can connect: Any or all of your connected computers to your Internet connection simultaneously.
  • Page 154: Selecting A Network Connection

    Chapter 12: Networking Your Computer Selecting a network connection One of the biggest decisions you will need to make when creating your network is what type of connection you will use. Gateway supports both wired and wireless connections. Wired connections HPNA (Home Phoneline Networking Alliance) and Ethernet are two popular types of wired networks.
  • Page 155: Wireless Connections

    Ethernet jack available. Although you save on the cost of wiring, the higher cost of wireless Ethernet equipment may result in a wireless network costing more than a wired one. Selecting a network connection www.gateway.com...
  • Page 156: Assessing Your Connection Needs

    You are building a new home or your existing home already has Ethernet cable installed in each room that has a device you want to connect You are creating a network in an office or business Network speed is more important than cost savings www.gateway.com...
  • Page 157 You are looking for an alternative to using your telephone line or installing cable for connectivity Your PDA, pager, cellular telephone, or printer has Bluetooth for networking Your connection needs are less than 1000 Kbps (see “Comparing data transfer speed” on page 152) Selecting a network connection www.gateway.com...
  • Page 158: Comparing Data Transfer Speed

    The following table shows types of programs that you may run in your home or small office and the connection speed each requires. The following table shows the Gateway-supported network type and the maximum speed of each. Connection Bluetooth HPNA 2.0...
  • Page 159 For example, you have stored several MP3 audio files on your network. You typically play music on your Gateway Connected Music Player, and at the same time your teenager may play music on another computer. Playing two MP3 audio files simultaneously requires 200 Kbps + 200 Kbps = 400 Kbps.
  • Page 160: Network Shopping List

    Telephone cord going from each computer to the closest telephone jack Important All HPNA components should be HPNA 2.0. A mixture of HPNA 1.0 and HPNA 2.0 components will result in your network running at a slower speed. www.gateway.com HPNA card USB HPNA adapter...
  • Page 161: Ethernet

    All Ethernet components should be either standard Ethernet (10 Mbps) or Fast Ethernet (100 Mbps). A mixture of Ethernet and Fast Ethernet components will result in your network running at the slower speed. Ethernet card and hub www.gateway.com Network shopping list...
  • Page 162: Wireless Ethernet

    - OR - A Bluetooth PC card installed in each notebook computer that does not have Bluetooth built-in Devices with Bluetooth, such as PDAs, pagers, cellular telephones, and printers Wireless Ethernet PCI card Wireless Ethernet PC card Wireless Ethernet Access Point www.gateway.com...
  • Page 163: For More Information

    For more information For more information For more information about the Gateway Connected Home or networking an office, discuss your particular needs with your Gateway Country Store representative. In addition, several books and Internet sites are dedicated to networking. Refer to these sources for more information about networking your home or office with HPNA, Ethernet, wireless Ethernet, or Bluetooth.
  • Page 164 Chapter 12: Networking Your Computer www.gateway.com...
  • Page 165: Maintaining Your Notebook

    As a general rule, your computer is safest at temperatures that are comfortable for you. Keep all liquids away from your computer. When spilled onto computer components, almost any liquid can result in extremely expensive repairs that are not covered under your warranty. www.gateway.com...
  • Page 166 Back up files Recalibrate the battery Clean computer case Clean keyboard Clean screen Clean mouse Immediately Monthly When needed after purchase www.gateway.com See... page 161 page 163 page 165 page 166 page 167 page 169 page 171 page 173 page 174...
  • Page 167: Creating An Emergency Startup Diskette

    Create an MS-DOS Startup Disk to the emergency startup diskette. Creating an emergency startup diskette . The My Computer window opens. My Computer , then select . The Format 3½ Floppy (A:) Format , then click Start www.gateway.com . Windows copies files...
  • Page 168 To prevent the diskette from being erased or infected by viruses, you should write-protect it by sliding the write-protect tab up. Not write- protected Store your emergency startup diskette in a safe place with your other backup software media. Write- protected www.gateway.com...
  • Page 169: Protecting Your Computer From Viruses

    Select the type of scan you want to make in the Scan area, then under Actions, click Run Scan Now Protecting your computer from viruses ® AntiVirus program to check files and programs that All Programs Norton AntiVirus www.gateway.com , then Norton...
  • Page 170 Follow the on-screen instructions to update your Norton AntiVirus program with the latest virus protection files. When the program has finished, click , then select All Programs Norton AntiVirus . The LiveUpdate wizard opens. www.gateway.com , then LiveUpdate - Finish...
  • Page 171: Managing Hard Drive Space

    Start, then select Help and Support. To check hard drive space: Click , then select Start Right-click the drive that you want to check for available file space, then select Properties My Computer . Drive space information appears. www.gateway.com Managing hard drive space...
  • Page 172: Using Disk Cleanup

    For more information on using Disk Cleanup, click Start, then select Help and Support. , then select . The My Computer window opens. My Computer . The System Properties dialog box opens at the . The Disk Cleanup dialog box opens. www.gateway.com tab. General...
  • Page 173: Checking The Hard Drive For Errors

    To check the hard drive for errors: Click , then select Start Right-click the hard drive that you want to check for errors, then select . The System Properties dialog box opens. Properties Click the Tools My Computer tab. www.gateway.com Managing hard drive space...
  • Page 174 This process may take several minutes. Correct any problems that are found by following the on-screen instructions. After Windows has finished checking the drive for errors, it provides a summary of the problems that it found. Click . For help, press Start www.gateway.com . Windows...
  • Page 175: Defragmenting The Hard Drive

    Start, then select Help and Support. To run Disk Defragmenter: Click , then select Start Right-click the hard drive that you want to defragment, then select . The System Properties dialog box opens. Properties My Computer www.gateway.com Managing hard drive space...
  • Page 176 Click the Click Defragment Now If Disk Defragmenter does not start automatically, click Defragment Disk Defragmenter shows its progress on the screen. When finished, Disk Defragmenter asks if you want to quit the program. Click Close tab. Tools www.gateway.com Start...
  • Page 177: Backing Up Files

    Zip drive, to do a complete hard drive backup. If you do not have a high-capacity backup device and you want to purchase one, you can contact Gateway’s Add-on Sales department or visit our Web site at www.gateway.com. Help and...
  • Page 178: Using The Scheduled Task Wizard

    Accessories . The Scheduled Tasks window opens. . The Scheduled Tasks Wizard opens. Add Scheduled Task , then select the Scheduled Task Wizard option you want to Your computer must be on during scheduled tasks www.gateway.com , then System Tools...
  • Page 179: Recalibrating The Battery

    After your battery has been recalibrated, the notebook recharges the battery. Recharging may take 12-24 hours. After the battery finishes recharging, the battery meter displays the accurate battery charge. If the battery meter does not show an accurate charge, contact Gateway Technical Support. Important Do not interrupt the battery recalibration process.
  • Page 180: Cleaning Your Computer

    Do not attempt to clean dust from the inside the computer. When you shut down your computer, the power turns off, but some electrical current still flows through the computer. To avoid possible injury from electrical shock, unplug the power cord and modem cable from the wall outlets. www.gateway.com...
  • Page 181: Cleaning The Keyboard

    For a video demonstration on cleaning the mouse, click Support Start, then select Help and Support. To clean your mouse: Turn the mouse upside down. Rotate the retaining ring on the bottom of the mouse counter-clockwise. www.gateway.com Cleaning your computer...
  • Page 182 Remove the retaining ring and mouse ball. Remove any dust, lint, or dirt from the mouse ball with a soft cloth. Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol. Replace the mouse ball and lock the retaining ring into place. www.gateway.com...
  • Page 183: Restoring Software

    Device drivers are programs that control devices such as monitors, CD drives, and modems. Drivers translate information between computer devices and programs. Drivers for your original computer hardware are installed at Gateway. If you install a new device, you need to install the drivers provided by the device manufacturer.
  • Page 184: Reinstalling Device Drivers

    . The Run dialog box opens. text box, type D:\RUNMENU.EXE (where D is the drive letter tab. Reinstall , then select multiple device drivers to reinstall. , then select a single device driver to reinstall. www.gateway.com and following the Find More...
  • Page 185 Follow any additional on-screen instructions. Depending on the device driver you are reinstalling, you may only need to restart your computer to complete the installation. However, if a setup wizard opens when you restart your computer, follow the on-screen instructions. www.gateway.com...
  • Page 186: Updating Device Drivers

    For more information on updating device drivers, click Start, then select Help and Support. , then select . The Run dialog box opens. text box, type D:\RUNMENU.EXE (where D is the drive letter tab. Update . The Connect window opens. www.gateway.com...
  • Page 187: Reinstalling Windows

    Place Disc 2 of the System Restoration Kit in the CD drive. If you have an additional recordable/rewritable CD drive, make sure you do not put the System Restoration CD in it. Restart the computer. Follow the on-screen instructions. www.gateway.com Reinstalling Windows...
  • Page 188: Reinstalling Programs

    , then select . The Run dialog box opens. text box, type D:\RUNMENU.EXE (where D is the drive letter tab. Reinstall , then select multiple programs to reinstall. , then select a single program to reinstall. www.gateway.com and following the Find More...
  • Page 189 However, if a setup wizard opens when you restart your computer, follow the on-screen instructions. To reinstall a program from a CD: Place the program CD in your CD drive. Complete the program reinstallation by following the instructions included with the program CD. www.gateway.com Reinstalling programs...
  • Page 190 Chapter 14: Restoring Software www.gateway.com...
  • Page 191: Troubleshooting

    If the suggestions in this chapter do not correct the problem, see “Getting Help” on page 35 and “Telephone support” on page 205 for more information about how to get help. Help and For more information on troubleshooting, click Start, then Support select Help and Support. www.gateway.com...
  • Page 192: Safety Guidelines

    AC power adapter are connected. Make sure you are correctly grounded before accessing internal components. For more information about preventing damage from static electricity, see “Preventing static electricity discharge” on page 136. www.gateway.com...
  • Page 193: Troubleshooting

    Make sure that your hard drive is not full. If an error message appears on the screen, write down the exact message. The message may help Gateway Technical Support in diagnosing and fixing the problem. If you added or removed modules or peripheral devices, review the installation procedures you performed and make sure you followed each instruction.
  • Page 194: Software Support Tools

    This support tool is available from HelpSpot or by clicking , then All Programs Help and Support Gateway Utilities For more information on PC Doctor, click Start, then select Help and Support. www.gateway.com , then selecting Start...
  • Page 195: Cd Drive

    Shut down and restart your computer. Reinstall the audio device drivers. For more information, see “Reinstalling device drivers” on page 177. , then select Control Panel check box is not selected. Mute www.gateway.com Software support tools , then click Adjust the system...
  • Page 196 Chapter 15: Troubleshooting To clean a CD: Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. www.gateway.com...
  • Page 197: Device Installation

    The diskette may be full. Delete unnecessary files on the diskette and try again. , then Control Panel , click the tab, then click Hardware , then double-click Resources by type www.gateway.com Software support tools Performance and . The Device Manager Interrupt request Disable...
  • Page 198: File Management

    Right-click the file you want to restore, then select is restored to the place where it was originally deleted from. If the Recycle Bin was emptied before you tried to restore a file, the file cannot be recovered. icon. Recycle Bin www.gateway.com NTER . The file Restore...
  • Page 199: Hard Drive

    If your computer has been subjected to static electricity or physical shock, you may need to reinstall the operating system. Recycle Bin from the pop-up menu. All deleted files will be lost when you empty the Recycle Bin. www.gateway.com Software support tools icon and selecting...
  • Page 200: Internet

    The condition of the Internet computers to which you connect and the number of users accessing those computers The complexity of graphics and multimedia on Web pages Having multiple Web browsers open, performing multiple downloads, and having multiple programs open on your computer www.gateway.com...
  • Page 201: Keyboard

    Move the computer away from sources of electrical interference such as televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves. Change the display settings. For more information, see “Adjusting the screen and desktop settings” on page 122. www.gateway.com Software support tools...
  • Page 202: Memory

    Select the location from which you are dialing, then click Make sure all settings are correct. , then select Start Control Panel icon, click Switch to Classic View Phone and Modem Options tab. www.gateway.com . If you do not see the Phone and icon, then click the Edit...
  • Page 203 The telephone line may be too noisy. You cannot connect to the Internet The ISP may be having technical difficulties. Contact your ISP technical support for help. See if the modem works with a different communications program. The problem may be with just one program. www.gateway.com...
  • Page 204 48K. Your ISP may not support 48K uploads. You can check modem connection speeds and dial-up network (DUN) connections by accessing the gateway.your.way dial-up server. The server also contains drivers, patches, and updates for current Gateway hardware and software.
  • Page 205 Start icon, click Modem Options Click/double-click the tab. Modems Select the modem you want to adjust, then click www.gateway.com . If you do not see the Control Panel Switch to Classic View Phone and Modem Options Properties tab, then . If information about the Query Modem .
  • Page 206: Mouse

    The password feature (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your computer for repair. Call Gateway Technical Support for instructions. tab, then adjust the...
  • Page 207: Pc Cards

    If your system has “frozen,” and pressing the power button for five seconds does not turn it off, insert a straightened paper clip into the reset hole on the bottom of your notebook. www.gateway.com Software support tools...
  • Page 208: Printer

    Right-click the name of the printer you want to be the default printer, then select , then select Start Control Panel icon, click Switch to Classic View Printers and Faxes Set as Default Printer www.gateway.com . If you do not see the Printers icon. The Printers and Faxes...
  • Page 209: Sound

    . If you do not see the Printers Control Panel Switch to Classic View icon. The Printers and Faxes Printers and Faxes Use Printer Offline is not selected. For more information, see “Adjusting www.gateway.com Software support tools , select Use Printer Offline...
  • Page 210 LCD screens. Gateway’s inspection standards keep these to a minimum. If you feel these pixels are unacceptably numerous or dense on your display, contact Gateway Technical Support to identify whether a repair or replacement is justified based on the number of pixels affected.
  • Page 211: Telephone Support

    If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, refer to the manufacturer documentation and technical support resources.
  • Page 212: Telephone Numbers

    Get tutorial assistance for software issues billed fee-based by the minute. software tutorial service Gateway Talk to a Gateway Technical Support Technical representative about a non-tutorial technical Support support question. (Refer to “Before calling Gateway Technical Support” on page 205 before calling.)
  • Page 213: Tutoring And Training

    This user's guide The software publisher's Web site Tutoring For help on using hardware or software that came with your Gateway computer, contact Gateway's fee-based tutorial hotline: 800-229-1103 (rate charged per minute; charged to a major credit card) 900-555-4695 (rate charged per minute; charged to your telephone bill) www.gateway.com...
  • Page 214: Training

    Online Training More than 450 online courses are available from from Learn@Gateway. All you have to do is go online Learn@Gateway and log in. You select the subject matter, and the learning format (self-paced tutorials or virtual classrooms), all from the comfort of your computer.
  • Page 215: A Safety, Regulatory, And Legal Information

    Legal Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.
  • Page 216 The system does not operate properly when the operating instructions are followed. The system was dropped or the cabinet is damaged. The system performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Important Caution Do not use Gateway products in areas classified as hazardous locations.
  • Page 217: Regulatory Compliance Statements

    Gateway believes these devices are safe for use. Regardless of the power levels, care should be taken to minimize human contact during normal operation.
  • Page 218 Wireless devices are not user serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Please contact Gateway for service. Only use drivers approved for the country in which the device will be used.
  • Page 219: United States Of America

    Wireless devices are not user serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules.
  • Page 220 (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product. www.gateway.com...
  • Page 221 Refer to your fax communication software documentation for details on how to comply with the fax-branding requirement. Regulatory compliance statements www.gateway.com...
  • Page 222 Wireless devices are not user serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. www.gateway.com...
  • Page 223 The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. Regulatory compliance statements www.gateway.com...
  • Page 224: European Union

    - ETS 300 328-2:2000 (if fitted with a 2.4 GHz band embedded wireless device) - ETS 301 489-1:2000 (if fitted with a 2.4 GHz band embedded wireless device) - ETS 301 489-17:2000 (if fitted with a 2.4 GHz band embedded wireless device) www.gateway.com...
  • Page 225 In France, the frequency range is restricted to 2446-2483.5 MHz for devices above 10 mW transmitting power such as wireless LAN. Accept EU No limitations at this time. Regulatory compliance statements with a Notified Body Registration Number and the Alert www.gateway.com...
  • Page 226 However, due to differences between the individual PSTNs provided in different countries, the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN termination point. In the event of problems, you should contact Gateway Technical Support.
  • Page 227 1 Make sure that there are no other devices in your area using the same frequency band. 2 Change the channel, location, or discontinue device use if you are interfering with any other radio station. 3 Contact Gateway if you have any problems with this device. 2.4DS4 Regulatory compliance statements...
  • Page 228 Voluntary Control Council for Interference by Information Technology Equipment aimed at preventing radio interference in such residential areas. When used near a radio or TV receiver, it may become the cause of radio interference. Read instructions for correct handling. www.gateway.com...
  • Page 229 5 seconds between the end of one call attempt and the beginning of another. The equipment shall be set to make sure that calls are answered between 3 and 30 seconds of receipt of ringing. Regulatory compliance statements www.gateway.com...
  • Page 230: Laser Safety Statement

    Appendix A: Safety, Regulatory, and Legal Information Laser safety statement All Gateway systems equipped with CD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard.
  • Page 231 For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.
  • Page 232 Appendix A: Safety, Regulatory, and Legal Information www.gateway.com...
  • Page 233: Index

    Index AC adapter connecting connector damaged defective AC power international adapters accessories safety precautions allocating system memory America Online application key arrow keys assembly hard drive AU file audio CD adding tracks to your library editing track information playing with MusicMatch audio file streaming audio troubleshooting...
  • Page 234 Disk Cleanup Disk Defragmenter diskette drive eject button indicator inserting troubleshooting documentation Gateway Web site help HelpSpot online help documents creating opening printing saving double-clicking downloading dragging drivers reinstalling...
  • Page 235 Gateway Web address Web site Gateway Connected Home components Gateway Connected Music Player Gateway Connected Touchpad gateway.your.way dial-up server graphics memory hard drive assembly checking for errors on checking for free space defragmenting indicator...
  • Page 236 connecting to disconnecting from setting up an account IRQ conflicts jacks Ethernet headphone microphone modem network speaker Kensington cable lock lock slot keyboard cleaning shortcuts troubleshooting LCD panel troubleshooting line protector line tester lock cable Kensington maintenance cleaning component exteriors cleaning the case cleaning the keyboard cleaning the mouse...
  • Page 237 playing music library building changing settings MusicMatch building a music library creating music files editing track information listening to Internet radio playing audio CD navigation keys network designing jack troubleshooting network equipment shopping list Norton Antivirus numeric keypad online help opening documents files...
  • Page 238 reinstalling radio listening with MusicMatch Radio Approval authorities radio frequency wireless connections recalibrating the battery recharging the battery recording audio file CD tracks Recycle Bin deleting files and folders emptying recovering files and folders reinstalling battery hard drive memory peripheral devices printer programs software...
  • Page 239 Learn@Gateway Learning Libraries transferring files Internet settings troubleshooting audio CD drive device installation diskette drive faxes files...
  • Page 240 WAV file Web browser Web page Web site connecting to Gateway window close button closing maximize button menu bar minimize button title bar Windows desktop reinstalling reinstalling device drivers...

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