Appendix B: Troubleshooting Guide & Faq - TP-Link C5 User Manual

Appendix B: Troubleshooting Guide & FAQ
1. Q：How can I prolong my battery life on my mobile phone?
A：Use the following guidelines to increase your battery life:
a) Turn Bluetooth off when you do not need it;
b) Please turn off scanning, disable Show WLAN availability in Wireless LAN settings when you are not using
Wi-Fi;
c) The brightness of the screen may affect the standby time of battery power. In the display settings, you can
change the time-out (sleep) time, and adjust the brightness to auto;
d) Leaving applications running in the background increases the consumption of battery power, please close
the application you do not use;
e) Please turn off vibrate function of your mobile phone, and just use the ring tone to prolong the battery life;
f) Please try not to leave apps, pictures, video playing under background.
If the battery drains fast even though there is no features consuming the power, the battery may be
wearing out and you need to replace it with a new one.
2. Q：How to enable developer option?
A: Use the following tips to enable developer option:
a)
b)
c)
3．Q：What should I do if I cannot connect to computer?
A：Please check the possible reason and troubleshooting steps below to solve your issue:
a) USB devices are forbidden on the computer, please allow USB devices in computer Device
Manager;
b) The USB data cable is broken, please check other USB port;
c) Phone firmware is faulty, please bring the phone to service center to fix the software, or download
the corresponding firmware from official website and update the phone with it.
4. Q：Why is the GPS not working?
A：Please check the possible reason and troubleshooting steps below to solve your issue:
a)
b)
5. Q：What should I do if the touch screen is not working?
A：Please check the possible reason and troubleshooting steps below to solve your issue:
a)
Go to "settings"->"about phone",
Then click on "Build number" 3 times, then there is a prompting that "you are now 4 steps
away from being a developer".
Keep clicking "Build number" for 4 times, and you will enable developer option.
The signal indoors is not strong enough for your current location, please walk around and
find a place with better signal;
The firmware is not working, please download the firmware from the official website.
The phone is interfered with due to the static electricity caused by the friction, please gently
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