Troubleshooting - Philips BM5C/98 User Manual

7 Troubleshooting

Warning
•
Never remove the casing of this device.
To keep the warranty valid, never try
to repair the system yourself.
If you encounter problems when using this
device, check the following points before
requesting service. If the problem remains
unsolved, go to the Philips Web page (www.
philips.com/support). When you contact Philips,
make sure that the device is nearby and the
model number and serial number are available.
No power
• Make sure that the AC power cord of
the speaker is connected properly.
•
Make sure that there is power at the AC
outlet.
•
As a power-saving feature, the speaker
switches off automatically after 15 minutes
of inactivity.
No sound
•
Adjust volume.
• Check whether the speaker is muted.
The speaker is in demo mode and not
working as usual.
•
The demo mode is not intended for
end users. You may have activated this
mode by accident. In this case, unplug the
power cable, press and hold
plug in the power cable again. Continue
to hold the button for 15 seconds
until all indicators flash to exit demo
mode. If the issue remains, repeat the
operation. Then you can power on
and operate the speaker as usual.
No response from the speaker
•
Disconnect and reconnect the AC power
plug, then turn on the speaker again.
Music playback is unavailable on this speaker
even after successful Bluetooth connection.
•
•
The audio quality is poor after connection
with a Bluetooth-enabled device.
•
Bluetooth cannot be connected with this
speaker.
•
•
•
•
Group connection failed
•
•
•
•
and then
Occasional stuttering or breaking of music
streaming during group playback
•
Check whether the current audio
source of the speaker is AUDIO IN.
Unplug the 3.5mm audio cable.
The device cannot be used to play music
through this speaker wirelessly.
The Bluetooth reception is poor. Move
the device closer to this speaker or
remove any obstacle between them.
The device does not support the
Bluetooth profiles required for this speaker.
The Bluetooth function of the device is
not enabled. Refer to the user manual of
the device to find out how to enable the
function.
This speaker is not in pairing mode or acts
as a slave in a group. In group mode, you
can only set up Bluetooth connection with
the master speaker.
This speaker is already connected with
another Bluetooth-enabled device.
Disconnect that device and then try again.
Move slave speakers closer to the master.
You can only add slave speakers one by
one.
You cannot group more than four speakers
with the master.
The master speaker may have switched to
single mode.
If you experience music stuttering or
breaking of streaming, it could be that your
home Wi-Fi network is busy. Even though
izzylink is independent from your home
Wi-Fi network, it uses Wi-Fi signals to
communicate between the speakers. Try
the following : 1) Reduce traffic on your
home Wi-Fi network, e.g. stop any large file
downloads or other content streaming on
your Wi-Fi network; 2) Reboot the Master
speaker, by unplugging it from the mains
and plugging it in again.
EN 15