Troubleshooting - Samsung HW-K390 User Manual

TROUBLESHOOTING

TROUBLESHOOTING
Before requesting service, please check the following.
The unit will not turn on.
• Is the power cord plugged into the outlet?
A function does not work when the button is pressed.
• Is there static electricity in the air?
Sound is not produced.
• Is the Mute function on?
• Is the volume set to minimum?
The remote control does not work.
• Are the batteries drained?
• Is the distance between the remote control and main
unit too far?
The TV SoundConnect (TV pairing) failed.
• Does your TV support TV SoundConnect?
• Is your TV firmware the latest version?
• Does an error occur when connecting?
The blue indicator on the rear of the subwoofer is not lit and the subwoofer is not producing sound.
Is the main unit power on?
•
• Your subwoofer may not be connected to the
main unit of the product.
¼ Connect the power plug to the outlet.
¼ Disconnect the power plug and connect it again.
¼ Press the (Mute) button to cancel the Mute
function.
¼ Adjust the volume.
¼ Replace with new batteries.
¼ Move closer to the unit.
¼ TV SoundConnect is supported by some Samsung
TVs released from 2012 on. Check your TV to see if it
supports TV SoundConnect.
¼ Update your TV with the latest firmware.
¼ Contact the Samsung Call Centre.
¼ Reset TV SoundConnect and connect again.
To reset the TV SoundConnect connection, press
and hold the p button for 5 seconds.
¼ Check the power cord. If the power cord is plugged
in correctly, check the main unit. If your main unit is
off (in standby mode), the subwoofer will also be in
standby mode and the blue LED won't be lit.
¼ Try to connect your subwoofer again.
(See Page 17)
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TROUBLESHOOTING