Troubleshooting - Philips HTS3373/51 User Manual

11 Troubleshooting

Warning
•
Risk of electric shock. Never remove the
casing of the product.
To keep the warranty valid, never try to repair
the product yourself.
If you have problems using this product, check
the following points before you request service.
If you still have a problem, register your product
and get support at www.philips.com/welcome.
If you contact Philips, you will be asked for the
model and serial number of your product. The
model number and serial number are on the
back or bottom of your product. Write the
numbers here:
Model No. __________________________
Serial No. ___________________________
Main unit
The buttons on this product do not work.
•
Disconnect this product from the power
outlet for a few minutes, then connect
again.
Picture
No picture.
• See TVs manual for correct video input
channel selection. Change the TV channel
until you see the DVD screen.
•
Press DISC.
• If you have changed the [TV System]
setting, switch back to default mode: 1)
Press to open the disc compartment. 2)
Press . ) Press SUBTITLE.
No picture on HDMI connection.
•
Check if the HDMI cable is faulty. Replace
a new HDMI cable.
EN
42
•
If this happens when you change the
HDMI video resolution, you have to
switch to its default mode: 1) Press . 2)
Press . ) Press ZOOM.
Sound
No sound.
• Make sure that the audio cables are
connected and select the correct input
source (for example, AUDIO SOURCE,
USB) for the device you want to play.
No sound on HDMI connection.
•
If the connected device is not HDCP-
compliant or is only DVI-compatible, you
cannot transmit sound through an HDMI
connection. Use an analog or digital audio
connection.
• Make sure that the [HDMI Audio] setting
is turned on.
No sound from TV program.
• Connect an audio cable from the AUDIO
input on this Home Theater System to
the AUDIO output on your TV. Then
press AUDIO SOURCE repeatedly to
select the corresponding audio input
source.
No surround sound effect from the speakers.
•
Press SURR to select a correct surround
sound setting.
•
If the Home Theater System supports
DTS playback, press AUDIO SYNC to
select other audio track.
•
Ensure that the source you are playing
is recorded or broadcast in surround
sound (Dolby Digital, etc). Sound cannot
transmit through HDMI connection if
the connected device is non-HDCP
compliant or only DVI-compatible. Make
an analog or digital audio connection.