Troubleshooting - Samsung TW-J5500/ZA User Manual

TROUBLESHOOTING

Refer to the table below when this product does not function properly. If the problem you are experiencing is
not listed below or if the instructions below do not help, turn off the product, disconnect the power cord, and
then contact the nearest authorized dealer or Samsung Electronics Service Centre.
The unit will not turn on.
• Is the power cord plugged into the outlet?
A function does not work when the button is pressed.
• Is there static electricity in the air?
Sound is not produced.
• Is the Mute function on?
• Is the volume set to minimum?
The remote control does not work.
• Are the batteries drained?
• Is the distance between the remote control and
main unit too far?
The TV SoundConnect (TV pairing) failed.
• Does your TV support TV SoundConnect?
• Is your TV firmware the latest version?
• Does an error occur when connecting?
Can't receive radio broadcasts.
• Is the antenna connected properly?
¼ Connect the power plug to the outlet.
¼ Disconnect the power plug and connect it again.
¼ Press the Mute button to cancel the function.
¼ Adjust the volume.
¼ Replace with new batteries.
¼ Move closer to the unit.
¼ TV SoundConnect is supported by some
Samsung TVs released after 2012. Check your TV
to see if it supports TV SoundConnect.
¼ Update your TV with to latest firmware.
¼ Reset the TV MODE and connect again.
¼ Press and hold the ENTER (
seconds to reset the TV SoundConnect
connection.
¼ Contact the Samsung Call Center.
If the antenna's input signal is weak, install an
¼
external FM antenna in an area with good
reception.
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TROUBLESHOOTING
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